IBEX Limited provides end-to-end technology-enabled customer lifecycle experience solutions in the United States and internationally. The company provides ibex Connect, a customer engagement solution that comprises customer service, technical support, revenue generation, and other value-added outsourced back-office services through the CX model, which integrates voice, email, chat, SMS, social media, and other communication applications; ibex Digital, a customer acquisition solution that includes digital marketing, e-commerce technology, and platform solutions; and ibex CX, a customer experience solution, which provides a suite of proprietary software tools to measure, monitor, and manage its clients' customer experience. As of October 1, 2021, the company operated 33 customer engagement and three customer acquisition delivery centers. It serves banking and financial services, delivery and logistics, health tech and wellness, high tech, retail and e-commerce, streaming and entertainment, travel and hospitality, and utility industries. The company was formerly known as IBEX Holdings Limited and changed its name to IBEX Limited in September 2019. The company was incorporated in 2017 and is headquartered in Washington, District of Columbia. IBEX Limited is a subsidiary of The Resource Group International Limited.
IPO Year: 2020
Exchange: NASDAQ
Website: ibex.co
| Date | Price Target | Rating | Analyst |
|---|---|---|---|
| 11/10/2023 | $17.00 | Overweight → Neutral | Piper Sandler |
| 9/14/2023 | $27.00 → $18.00 | Outperform → Sector Perform | RBC Capital Mkts |
| 7/19/2022 | $20.00 | Buy → Neutral | Citigroup |
| 2/17/2022 | $18.00 → $20.00 | Overweight | Piper Sandler |
| 1/13/2022 | $21.00 → $18.00 | Overweight | Piper Sandler |
| 11/24/2021 | $23.00 → $21.00 | Buy | Citigroup |
| 11/23/2021 | $24.00 → $22.00 | Outperform | RBC Capital |
| 11/23/2021 | $22.00 → $21.00 | Overweight | Piper Sandler |
| 9/16/2021 | $29.00 → $23.00 | Buy | Citigroup |
| 9/15/2021 | $25.00 → $22.00 | Overweight | Piper Sandler |
4 - IBEX Ltd (0001720420) (Issuer)
4 - IBEX Ltd (0001720420) (Issuer)
4 - IBEX Ltd (0001720420) (Issuer)
4 - IBEX Ltd (0001720420) (Issuer)
4 - IBEX Ltd (0001720420) (Issuer)
4 - IBEX Ltd (0001720420) (Issuer)
4 - IBEX Ltd (0001720420) (Issuer)
4 - IBEX Ltd (0001720420) (Issuer)
4 - IBEX Ltd (0001720420) (Issuer)
4 - IBEX Ltd (0001720420) (Issuer)
Piper Sandler downgraded IBEX Ltd. from Overweight to Neutral and set a new price target of $17.00
RBC Capital Mkts downgraded IBEX Ltd. from Outperform to Sector Perform and set a new price target of $18.00 from $27.00 previously
Citigroup downgraded IBEX Ltd. from Buy to Neutral and set a new price target of $20.00
Piper Sandler reiterated coverage of IBEX Holdings with a rating of Overweight and set a new price target of $20.00 from $18.00 previously
Piper Sandler reiterated coverage of IBEX Holdings with a rating of Overweight and set a new price target of $18.00 from $21.00 previously
Citigroup reiterated coverage of IBEX Holdings with a rating of Buy and set a new price target of $21.00 from $23.00 previously
RBC Capital reiterated coverage of IBEX Holdings with a rating of Outperform and set a new price target of $22.00 from $24.00 previously
Piper Sandler reiterated coverage of IBEX Holdings with a rating of Overweight and set a new price target of $21.00 from $22.00 previously
Citigroup reiterated coverage of IBEX Holdings with a rating of Buy and set a new price target of $23.00 from $29.00 previously
Piper Sandler reiterated coverage of IBEX Holdings with a rating of Overweight and set a new price target of $22.00 from $25.00 previously
Quarterly revenue grew 6.1% versus prior year quarter - highest growth in 9 quartersStrong adjusted EBITDA margin expansion year-over-year - 10 out of the last 11 quarters Adjusted EPS of $0.59 - an increase of 36% to prior year quarterRaises guidance on revenue and lower end of EBITDA rangeRepurchased approximately 3.6 million shares from TRGI during the second quarter of fiscal year 2025, representing 21% of our shares outstanding and eliminating controlled company status WASHINGTON, Feb. 06, 2025 (GLOBE NEWSWIRE) -- IBEX Limited ("ibex"), a leading provider in global business process outsourcing and end-to-end customer engagement technology solutions, today announced financial resu
WASHINGTON, Jan. 27, 2025 (GLOBE NEWSWIRE) -- IBEX Limited ("ibex") (NASDAQ:IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced it will report second quarter 2025 financial results after the market close on Thursday, February 6, 2025. Management will host a conference call and webcast to discuss the Company's financial results, recent developments, and business outlook at 4:30 p.m. ET. What:IBEX Limited Announces Second Quarter 2025 Financial ResultsWhen:Thursday, February 6, 2025Time:4:30 p.m. ETLive Call:Register Here for Dial-In and PINWebcast:https://investors.ibex.co/ About ibexibex delivers innovative
Record first quarter revenue, net income, EPS, and adjusted EBITDAStrong adjusted EBITDA margin expansion year-over-year - nine out of the last ten quarters Repurchased approximately 282,000 shares at a total cost of $4.7 million during first quarter of fiscal year 2025, representing 1.7% of our shares outstanding at September 30, 2024 WASHINGTON, Nov. 07, 2024 (GLOBE NEWSWIRE) -- IBEX Limited ("ibex"), a leading provider in global business process outsourcing and end-to-end customer engagement technology solutions, today announced financial results for its first fiscal quarter ended September 30, 2024. Three months endedSeptember 30, ($ millions, except per share amounts)202
WASHINGTON, Oct. 24, 2024 (GLOBE NEWSWIRE) -- IBEX Limited ("ibex") (NASDAQ:IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced it will report first quarter 2025 financial results after the market close on Thursday, November 7, 2024. Management will host a conference call and webcast to discuss the Company's financial results, recent developments, and business outlook at 4:30 p.m. ET. What: IBEX Limited Announces First Quarter 2025 Financial ResultsWhen: Thursday, November 7, 2024Time: 4:30 p.m. ETLive Call: (800) 715-9871 [USA & Canada Toll-Free]; Conference ID: 5528023Webcast: https://investors.ibex.co/
Record full-year Net Income, EPS, Adjusted Net Income, Adjusted EPS, and Free Cash Flow18 new client relationships won primarily with retail, healthcare, and gaming companies, compared to 10 in the prior yearRepurchased 1.3 million shares at a total cost of $21.7 million during fiscal year 2024, representing 7.8% of our shares outstanding at June 30, 2024 WASHINGTON, Sept. 12, 2024 (GLOBE NEWSWIRE) -- IBEX Limited ("ibex"), a leading provider in global business process outsourcing and end-to-end customer engagement technology solutions, today announced financial results for its fourth quarter and fiscal year ended June 30, 2024. ($ millions, except per share amounts)Three months end
WASHINGTON, Aug. 29, 2024 (GLOBE NEWSWIRE) -- IBEX Limited ("ibex") (NASDAQ:IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that it will report fourth quarter and fiscal year 2024 financial results after the market close on Thursday, September 12, 2024. Management will host a conference call and webcast to discuss the Company's financial results, recent developments, and business outlook at 4:30 p.m. ET. What:IBEX Limited Announces Fourth Quarter and Fiscal Year 2024 Financial ResultsWhen:Thursday, September 12, 2024Time:4:30 p.m. ETLive Call:Register Here for Dial-In and PINWebcast:https://investors.ibex.
WASHINGTON, May 09, 2024 (GLOBE NEWSWIRE) -- IBEX Limited ("ibex"), a leading provider in global business process outsourcing and end-to-end customer engagement technology solutions, today announced financial results for its third fiscal quarter ended March 31, 2024. "Our third quarter fiscal 2024 results were one of the strongest in our history, with record levels of adjusted EBITDA margin and adjusted EPS," commented Bob Dechant, CEO of ibex. "For the quarter, our adjusted EBITDA was $19.2 million, resulting in record 15.1% adjusted EBITDA margin and $0.70 adjusted EPS. Additionally, we continued to make great progress on the new logo front, winning three new clients in the quarter, tot
WASHINGTON, April 25, 2024 (GLOBE NEWSWIRE) -- IBEX Limited ("ibex") (NASDAQ:IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that it will report third quarter 2024 financial results after the market close on Thursday, May 9, 2024. Management will host a conference call and webcast to discuss the Company's financial results, recent developments, and business outlook at 4:30 p.m. ET. What:IBEX Limited Announces Third Quarter 2024 Financial ResultsWhen:Thursday, May 9, 2024Time:4:30 p.m. ETLive Call:Register Here for Dial-In and PINWebcast:https://investors.ibex.co/ About ibexibex delivers innovative business
WASHINGTON, Feb. 08, 2024 (GLOBE NEWSWIRE) -- IBEX Limited ("ibex"), a leading provider in global business process outsourcing and end-to-end customer engagement technology solutions, today announced financial results for its second fiscal quarter ended December 31, 2023. "We delivered against a number of our key objectives in the second quarter, highlighted by the eight new client wins in the quarter, totaling twelve in the first half of the fiscal year versus seven in the prior year period," commented Bob Dechant, CEO of ibex. "That being said, softness in volumes with several of our clients have put recent pressure on our top and bottom line and our second quarter reflected that. T
WASHINGTON, Jan. 25, 2024 (GLOBE NEWSWIRE) -- IBEX Limited ("ibex") (NASDAQ:IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that it will report second quarter 2024 financial results after the market close on Thursday, February 8, 2024. Management will host a conference call and webcast to discuss the Company's financial results, recent developments, and business outlook at 4:30 p.m. ET. What:IBEX Limited Announces Second Quarter 2024 Financial ResultsWhen:Thursday, February 8, 2024Time:4:30 p.m. ETLive Call:Register Here for Dial-In and PINWebcast: https://investors.ibex.co/ About ibexibex delivers innovat
KINGSTON, Jamaica, Feb. 12, 2025 (GLOBE NEWSWIRE) -- ibex (NASDAQ:IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced the appointment of Phil Taylor as Senior Vice President and Country Manager for Jamaica. In his new role, Phil will report directly to David Wilkerson, Executive Vice President of Global Operations, and will oversee the company's operations and strategic initiatives in Jamaica. Phil joined ibex two years ago as Vice President of Operations and has since become an integral part of the organization. With over 20 years of experience in the contact center industry, Phil has built a re
WASHINGTON, Jan. 06, 2025 (GLOBE NEWSWIRE) -- IBEX Limited ("ibex"), a leading provider in global business process outsourcing and end-to-end customer engagement technology solutions, today announced the appointment of Karen Batungbacal to its Board of Directors. Batungbacal will begin her official duties as a board member on January 20, 2025. "We are excited to welcome Karen to our Board of Directors," said Bob Dechant, Board Member and Chief Executive Officer of ibex Limited. "As we continue to pursue our strategy to redefine customer experience (CX) with AI and further grow in key vertical markets and geographies, Karen is the ideal partner to help guide our growth as we scale efficien
WASHINGTON, Nov. 20, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ:IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced that ibex Chief Technology Officer Andreas Wilkens will join industry leaders from SAP, Google, and Microsoft for a high-level panel discussion on ethical AI implementation in business. The panel – AI for Competitive Edge: Balancing Innovation and Ethics for Growth – will be hosted by SAP in Bellevue, Wash. on Thursday, November 21, 2024. The panel, which will be moderated by Monika Sengul-Jones of the University of Washington, will discuss critical themes including Bias and Fairness, Priv
WASHINGTON, Aug. 27, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ:IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced the appointment of Andreas Wilkens as Chief Technology Officer (CTO), effective September 1, 2024, reporting to ibex CEO Bob Dechant. Wilkens will lead the technology vision, strategy, and execution as ibex redefines customer experience (CX) with next-generation AI-powered solutions. "Andy brings a deep background of AI and CX to ibex," said Dechant. "His vision and experience will be critical assets for ibex as we accelerate our strategy of developing groundbreaking AI-powered solu
WASHINGTON, April 22, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ:IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that Jim Ferrato, Chief Information Officer, will retire June 30, 2024. Ferrato has served as CIO of ibex since 2015. His leadership has been instrumental in the company's success, from building its award-winning BPO 2.0 technology platform to ramping up thousands of remote employees during COVID. Ferrato also led the development of ibex's groundbreaking Generative AI-powered Wave iX customer experience solutions suite, which delivers advanced, hyper-personalized, and intelligent customer and brand
WASHINGTON, March 26, 2024 (GLOBE NEWSWIRE) -- ibex, a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that Amanda Gunter has been named Vice President of Business Development. Gunter brings more than a decade of experience as a sales leader in the contact center industry. In her role, Gunter will be responsible for growing new business for ibex and report to John Thompson, Head of Sales at ibex. "We are excited to welcome Amanda to the ibex team," said Thompson. "She brings deep industry expertise and a unique sales approach that creates strategic and valuable business outcomes. Amanda's success in building
WASHINGTON, April 04, 2023 (GLOBE NEWSWIRE) -- ibex (NASDAQ:IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that Chief Financial Officer Karl Gabel has decided to retire, effective June 30, 2023, after a highly distinguished 19-year career with ibex. Gabel will continue to consult on an as-needed basis through a transition period ending September 30, 2023. The Company has initiated a comprehensive search process for a new Chief Financial Officer. "On behalf of the ibex family, I want to extend my deepest thanks to Karl for all he has done for ibex and for the tremendous impact he has made on our company
WASHINGTON, Dec. 13, 2022 (GLOBE NEWSWIRE) -- ibex (NASDAQ:IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that it has strengthened its investment in serving channel clients with the hiring of Michael Thigpen as SVP of Channel Partnerships. In this key role, Thigpen will be responsible for growing ibex's worldwide channel strategy and engagements. His primary duties will include creating new programs and incentives for strategic channel partner clients such as Zendesk, Uipath and Talkdesk. "We are delighted to welcome Michael to ibex at this exciting time in our growth trajectory," said Julie Cas
WASHINGTON--(BUSINESS WIRE)--ibex (NASDAQ: IBEX) today announced the appointment of Gerard Kleisterlee, former chairman of Vodafone Group, to its board of directors as an independent non-executive board member, and the addition of Robert Dechant, who serves as the chief executive officer of ibex, to increase the size of the board from six to eight directors. The appointments took effect on January 8, 2021. “We are delighted Gerard has joined the ibex board,” said Bob Dechant, CEO of ibex. “He has been working with our team in an advisory capacity since 2012, and his perspective and expertise have proven invaluable. Gerard is committed to our BPO 2.0 vision of reshaping the custom
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KINGSTON, Jamaica, Feb. 12, 2025 (GLOBE NEWSWIRE) -- ibex (NASDAQ:IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced the appointment of Phil Taylor as Senior Vice President and Country Manager for Jamaica. In his new role, Phil will report directly to David Wilkerson, Executive Vice President of Global Operations, and will oversee the company's operations and strategic initiatives in Jamaica. Phil joined ibex two years ago as Vice President of Operations and has since become an integral part of the organization. With over 20 years of experience in the contact center industry, Phil has built a re
Quarterly revenue grew 6.1% versus prior year quarter - highest growth in 9 quartersStrong adjusted EBITDA margin expansion year-over-year - 10 out of the last 11 quarters Adjusted EPS of $0.59 - an increase of 36% to prior year quarterRaises guidance on revenue and lower end of EBITDA rangeRepurchased approximately 3.6 million shares from TRGI during the second quarter of fiscal year 2025, representing 21% of our shares outstanding and eliminating controlled company status WASHINGTON, Feb. 06, 2025 (GLOBE NEWSWIRE) -- IBEX Limited ("ibex"), a leading provider in global business process outsourcing and end-to-end customer engagement technology solutions, today announced financial resu
MANAGUA, Nicaragua, Jan. 29, 2025 (GLOBE NEWSWIRE) -- ibex (NASDAQ:IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, is proud to be Certified™ by Great Place to Work® in Nicaragua for the fifth time overall. This prestigious certification recognizes employers who create an outstanding employee experience and is based entirely on what current employees say about their experience working at ibex. The past year has been transformative for ibex Nicaragua, with the business experiencing strong growth. ibex Nicaragua has expanded to more than 2,100 seats and is poised to surpass 2,200 employees. This growth is accompa
WASHINGTON, Jan. 27, 2025 (GLOBE NEWSWIRE) -- IBEX Limited ("ibex") (NASDAQ:IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced it will report second quarter 2025 financial results after the market close on Thursday, February 6, 2025. Management will host a conference call and webcast to discuss the Company's financial results, recent developments, and business outlook at 4:30 p.m. ET. What:IBEX Limited Announces Second Quarter 2025 Financial ResultsWhen:Thursday, February 6, 2025Time:4:30 p.m. ETLive Call:Register Here for Dial-In and PINWebcast:https://investors.ibex.co/ About ibexibex delivers innovative
WASHINGTON, Jan. 14, 2025 (GLOBE NEWSWIRE) -- ibex (NASDAQ:IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced that ibex Wave iX Translate has earned the Customer Experience Innovation Award from TMC's CUSTOMER Magazine, for helping clients improve the customer experience. "We are proud to be recognized by CUSTOMER Magazine with the Customer Experience Innovation Award for our leadership in leveraging Gen AI to redefine the customer experience," said ibex CTO Andy Wilkens. "Generative AI is revolutionizing the customer experience landscape, and ibex on the leading-edge with transformative AI soluti
WASHINGTON, Jan. 06, 2025 (GLOBE NEWSWIRE) -- IBEX Limited ("ibex"), a leading provider in global business process outsourcing and end-to-end customer engagement technology solutions, today announced the appointment of Karen Batungbacal to its Board of Directors. Batungbacal will begin her official duties as a board member on January 20, 2025. "We are excited to welcome Karen to our Board of Directors," said Bob Dechant, Board Member and Chief Executive Officer of ibex Limited. "As we continue to pursue our strategy to redefine customer experience (CX) with AI and further grow in key vertical markets and geographies, Karen is the ideal partner to help guide our growth as we scale efficien
WASHINGTON, Nov. 21, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ:IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced that ibex Wave iX, its AI-enabled CX solution suite, has earned a 2024 Netty Award for Tech - Best CX Innovation. This honor emphasizes the success of ibex Wave iX in transforming the customer experience for leading brands around the world. "We are delighted to be recognized by the Netty Awards for the cutting-edge impact of our Wave iX suite of AI-powered solutions," said ibex CEO Bob Dechant. "ibex is leading the way in reshaping the customer experience landscape with innovative AI solut
WASHINGTON, Nov. 20, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ:IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced that ibex Chief Technology Officer Andreas Wilkens will join industry leaders from SAP, Google, and Microsoft for a high-level panel discussion on ethical AI implementation in business. The panel – AI for Competitive Edge: Balancing Innovation and Ethics for Growth – will be hosted by SAP in Bellevue, Wash. on Thursday, November 21, 2024. The panel, which will be moderated by Monika Sengul-Jones of the University of Washington, will discuss critical themes including Bias and Fairness, Priv
WASHINGTON, Nov. 19, 2024 (GLOBE NEWSWIRE) -- IBEX Limited ("ibex", or "the Company") (NASDAQ:IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced that it repurchased an aggregate of 3,562,341 of the Company's common shares beneficially owned by The Resource Group International, Limited ("TRGI"), which represents approximately 20% of the diluted shares outstanding. These shares were unregistered and were not part of the public float. The purchase price was $19.65 per share, which was the last closing price, as well as the five-day volume weighted average trading price, for ibex common shares on the N
PHOENIX, Nov. 12, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ:IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced its sponsorship of CCW Executive Exchange 2024, taking place November 13-15 at the Wigwam Resort in Phoenix. ibex will lead a roundtable discussion, Hype Vs. Reality: The AI Wave, and The Best Next Move for CX Leaders, on Thursday, November 14, focusing on the transformative impact of AI on customer experience. "The integration of AI in customer experience is no longer just an innovation—it's now a strategic imperative for businesses aiming to maintain competitive advantage," said Julie Caste