• Live Feeds
    • Press Releases
    • Insider Trading
    • FDA Approvals
    • Analyst Ratings
    • Insider Trading
    • SEC filings
    • Market insights
  • Analyst Ratings
  • Alerts
  • Subscriptions
  • Settings
  • RSS Feeds
Quantisnow Logo
  • Live Feeds
    • Press Releases
    • Insider Trading
    • FDA Approvals
    • Analyst Ratings
    • Insider Trading
    • SEC filings
    • Market insights
  • Analyst Ratings
  • Alerts
  • Subscriptions
  • Settings
  • RSS Feeds
PublishDashboard
    Quantisnow Logo

    © 2025 quantisnow.com
    Democratizing insights since 2022

    Services
    Live news feedsRSS FeedsAlertsPublish with Us
    Company
    AboutQuantisnow PlusContactJobsAI employees
    Legal
    Terms of usePrivacy policyCookie policy

    14th Annual Spok Survey Offers Insights Into Evolving Healthcare Communications Challenges and Opportunities

    10/22/24 9:15:00 AM ET
    $SPOK
    Telecommunications Equipment
    Telecommunications
    Get the next $SPOK alert in real time by email

    150+ healthcare industry professionals weigh in with observations and insights about the intersection of technology, collaboration, and patient-centricity

    Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ:SPOK) and a global leader in healthcare communications, released the results of its 14th annual survey on communications in healthcare, designed to assess how clinical communication is handled in U.S. healthcare organizations, as well as the trends, challenges, and predictions shaping this critical capability. With input from more than 150 executives, physicians, nurses, IT personnel, contact center representatives, and others, this year's report reveals a steady evolution of healthcare communication obstacles and opportunities.

    "Healthcare systems across the U.S. are navigating numerous clinical and operational challenges that can make it difficult to know where to focus their attention and which solutions to prioritize," said Vincent D. Kelly, chief executive officer of Spok Holdings, Inc. "The purpose of our annual survey is not only to yield valuable information that can help us better understand the current issues affecting healthcare teams, but also to help guide leaders as they tackle their biggest communication challenges and start to shape new plans in the coming months and years to set up their systems and teams for success."

    The 2024 survey unveiled five major takeaways:

    1. Ensuring patient safety and data security is critical: Patient safety and data security are the two main drivers for adopting advanced communication technology. The number of people "extremely concerned" about protected health information (PHI) being shared via personal or unsecure communication tools increased by 10 percentage points since 2023. This growing concern for patient safety and data security is likely intensified by the rapid adoption of new tools, unfamiliarity with technology, and ongoing resource restraints.
    2. Tried-and-true communication devices hold their value: While specific tools supported by health systems slightly ebb and flow, the most popular and reliable tools, including smartphones and pagers, remain consistent. As long as devices are safe, secure, and enable greater efficiency, teams will likely adapt and adopt new tools while still relying on solutions that consistently deliver value.
    3. Streamlined cross-team collaboration and communication is highly desired: Within healthcare communication tools, the largest gap (38%) between current and preferred capabilities is a "care team collaboration" feature, signaling a growing impatience for the systemic barriers that slow down teams and delay decision-making.
    4. Burnout rates are improving but need to remain a priority: While 32% of healthcare workers report a great deal or considerable amount of burnout, this is down from 42% last year. Health system leaders are taking a more hands-on approach to reducing stress, but there's still ample room for improvement.
    5. Artificial intelligence (AI) is cause for hope and concern: Enhanced communication tools for healthcare teams (64%) and speech recognition and natural language processing (NLP) capabilities (63%) are the two most recognized benefits of AI solutions, though several obstacles to using AI exist, including data privacy and security and ethical and legal considerations.

    "How health system professionals operate regularly evolves as new tools and technologies are introduced, and even though workflows are increasingly streamlined, constant change can feel overwhelming without proper training and support," said Kelly. "Insights from this year's survey show that health system leaders must educate their workforce on how their selected solutions can enhance communication, enable faster decision-making, and improve experiences while also acknowledging and addressing any hesitations they may have so everyone can embrace new capabilities with confidence and fully experience the value of new systems going forward."

    The 2024 survey also includes specific insights into the evolution of mobile devices, the continued importance and usage of pagers, priorities for clinical communication and collaboration platforms, how the industry is addressing burnout, how health system professionals perceive AI and the future of healthcare, and more.

    See more information from the 2024 State of Healthcare Communications report here.

    About Spok

    Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ:SPOK), headquartered in Plano, Texas, is proud to be a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. Top hospitals rely on the Spok Care Connect® platform to enhance workflows for clinicians and support administrative compliance. Our customers send over 70 million messages each month through their Spok® solutions. Spok enables smarter, faster clinical communication.

    View source version on businesswire.com: https://www.businesswire.com/news/home/20241022829808/en/

    Get the next $SPOK alert in real time by email

    Chat with this insight

    Save time and jump to the most important pieces.

    Q&A

    New
    • What are the primary concerns driving the adoption of advanced communication technologies in healthcare?

      Patient safety and data security are paramount and are increasing concerns, particularly regarding the sharing of protected health information (PHI) through insecure channels. The survey reports a 10 percentage point increase in individuals who are "extremely concerned" about this issue since last year.

    • Which communication devices remain popular in healthcare settings according to the survey?

      Communication tools, especially smartphones and pagers, are still seen as essential and reliable. Although the popularity of specific tools may change, those that are secure and efficient will continue to hold their value as healthcare organizations adapt to new technologies.

    • What communication feature do healthcare professionals desire the most based on the survey findings?

      There is a significant gap (38%) between the current and desired capabilities of healthcare communication tools in terms of facilitating "care team collaboration," indicating a pressing need for improvements in collaborative communication practices.

    • What is the current status of burnout rates among healthcare workers according to the survey?

      Though burnout rates among healthcare workers have improved from 42% to 32%, it remains a significant issue that requires ongoing attention from health system leaders to further alleviate stress among staff.

    • What are the concerns and potential benefits of AI in healthcare as highlighted in the survey?

      AI is recognized for its potential benefits in enhancing communication tools and aiding in speech recognition, but there are significant concerns regarding data privacy, security, and ethical issues associated with its use, indicating a cautious approach needed in its implementation.

    Recent Analyst Ratings for
    $SPOK

    DatePrice TargetRatingAnalyst
    2/27/2025$15.00 → $20.00Neutral → Buy
    B. Riley Securities
    9/26/2024$15.00Neutral
    B. Riley Securities
    12/19/2022$15.00Buy
    Lake Street
    9/23/2022$14.00Buy
    Lake Street
    More analyst ratings

    $SPOK
    SEC Filings

    See more
    • SEC Form 144 filed by Spok Holdings Inc.

      144 - Spok Holdings, Inc (0001289945) (Subject)

      5/9/25 4:03:20 PM ET
      $SPOK
      Telecommunications Equipment
      Telecommunications
    • SEC Form 144 filed by Spok Holdings Inc.

      144 - Spok Holdings, Inc (0001289945) (Subject)

      5/7/25 3:12:55 PM ET
      $SPOK
      Telecommunications Equipment
      Telecommunications
    • SEC Form 144 filed by Spok Holdings Inc.

      144 - Spok Holdings, Inc (0001289945) (Subject)

      5/6/25 4:47:21 PM ET
      $SPOK
      Telecommunications Equipment
      Telecommunications

    $SPOK
    Financials

    Live finance-specific insights

    See more
    • Spok Reports First Quarter 2025 Results

      Net Income and Adjusted EBITDA Up From Prior Year Period End Software Backlog Up More Than 15% From Prior Year Professional Services Revenue Up Nearly 44% From Q1 2024 Spok Holdings, Inc. (NASDAQ:SPOK), a global leader in healthcare communications, today announced results for the first quarter ended March 31, 2025. In addition, the Company's Board of Directors declared a regular quarterly dividend of $0.3125 per share, payable on June 24, 2025, to stockholders of record on May 23, 2025. Recent Highlights: First quarter 2025 Net Income and Adjusted EBITDA up 22.7% and 8.9%, respectively, from the prior year period Software operations bookings totaled $8.3 million in the first quarter

      4/30/25 4:05:00 PM ET
      $SPOK
      Telecommunications Equipment
      Telecommunications
    • Spok Sets Date to Report First Quarter 2025 Results

      Spok Holdings, Inc. (NASDAQ:SPOK), a global leader in healthcare communications, today announced it will release its first quarter 2025 operating results on Wednesday, April 30, 2025, after the close of the U.S. financial markets. Management will host a conference call and webcast to discuss these financial results on Wednesday, April 30, 2025, at 5:00 p.m. ET. The presentation is open to all interested parties and may include forward-looking information. Conference Call Details Date/Time   Wednesday, April 30, 2025, at 5:00 p.m. ET Webcast:   https://www.webcast-eqs.com/register/Spok_1Q_2025/en U.S. Toll-Free Dial In:   877-407-0890 International Dial In:  

      4/23/25 2:29:00 PM ET
      $SPOK
      Telecommunications Equipment
      Telecommunications
    • Spok Reports Fourth Quarter and Full Year 2024 Results

      Strong Q4 Software Operations Bookings Drive More Than 13%Year-Over-Year Growth Year-End Software Backlog Up Nearly 22% From Prior Year Spok Holdings, Inc. (NASDAQ:SPOK), a global leader in healthcare communications, today announced results for the fourth quarter and full year ended December 31, 2024. In addition, the Company's Board of Directors declared a regular quarterly dividend of $0.3125 per share, payable on March 31, 2025, to stockholders of record on March 14, 2025. Recent Highlights: Software operations bookings totaled $7.1 million in the fourth quarter, up 73.2% from the fourth quarter of 2023, driving total 2024 software operations bookings of $34.1 million, up 13.2%

      2/26/25 4:10:00 PM ET
      $SPOK
      Telecommunications Equipment
      Telecommunications

    $SPOK
    Insider Trading

    Insider transactions reveal critical sentiment about the company from key stakeholders. See them live in this feed.

    See more
    • Director Cournoyer Christine sold $82,303 worth of shares (5,000 units at $16.46), decreasing direct ownership by 25% to 15,088 units (SEC Form 4)

      4 - Spok Holdings, Inc (0001289945) (Issuer)

      5/12/25 4:30:08 PM ET
      $SPOK
      Telecommunications Equipment
      Telecommunications
    • Chief Operating Officer Wallace Michael W sold $99,167 worth of shares (6,000 units at $16.53), decreasing direct ownership by 9% to 61,175 units (SEC Form 4)

      4 - Spok Holdings, Inc (0001289945) (Issuer)

      5/8/25 4:30:03 PM ET
      $SPOK
      Telecommunications Equipment
      Telecommunications
    • President & CEO Kelly Vincent D sold $492,054 worth of shares (30,000 units at $16.40) (SEC Form 4)

      4 - Spok Holdings, Inc (0001289945) (Issuer)

      5/7/25 4:30:04 PM ET
      $SPOK
      Telecommunications Equipment
      Telecommunications

    $SPOK
    Analyst Ratings

    Analyst ratings in real time. Analyst ratings have a very high impact on the underlying stock. See them live in this feed.

    See more
    • Spok upgraded by B. Riley Securities with a new price target

      B. Riley Securities upgraded Spok from Neutral to Buy and set a new price target of $20.00 from $15.00 previously

      2/27/25 6:29:08 AM ET
      $SPOK
      Telecommunications Equipment
      Telecommunications
    • B. Riley Securities initiated coverage on Spok with a new price target

      B. Riley Securities initiated coverage of Spok with a rating of Neutral and set a new price target of $15.00

      9/26/24 7:42:59 AM ET
      $SPOK
      Telecommunications Equipment
      Telecommunications
    • Lake Street resumed coverage on Spok with a new price target

      Lake Street resumed coverage of Spok with a rating of Buy and set a new price target of $15.00

      12/19/22 9:07:35 AM ET
      $SPOK
      Telecommunications Equipment
      Telecommunications

    $SPOK
    Leadership Updates

    Live Leadership Updates

    See more
    • Spok Announces 2021 Annual Meeting Results

      Spok Holdings, Inc. (NASDAQ:SPOK), a global leader in healthcare communications, today announced the results of its 2021 Annual Meeting of Stockholders. The Company announced that each of the 10 nominees to the Company's board of directors were elected for one-year terms. The board members are:   N. Blair Butterfield       Vincent D. Kelly Dr. Bobbie Byrne       Matthew Oristano Christine M. Cournoyer       Brett Shockley Stacia A. Hylton       Todd Stein Randy H. Hyun       Royce Yudkoff   Additionally, Spok Holdings, Inc. stockholders: Ratified the appointment of Grant Thornton LLP as the

      7/20/21 4:10:00 PM ET
      $SPOK
      Telecommunications Equipment
      Telecommunications
    • Spok Reports 2020 Fourth Quarter and Full Year Operating Results

      SPRINGFIELD, Va.--(BUSINESS WIRE)--Spok Holdings, Inc. (NASDAQ: SPOK), a global leader in healthcare communications, today announced operating results for the fourth quarter ended December 31, 2020. In addition, the Company’s Board of Directors declared a regular quarterly dividend of $0.125 per share, payable on March 30, 2021, to stockholders of record on March 16, 2021. Key Fourth Quarter and Full Year Operating Highlights: Fourth quarter 2020 software revenue of $17.2 million included $9.9 million of maintenance revenue and $7.3 million of operations revenue. This compares to third quarter software revenue of $16.9 million, which included $9.5 million of maintenance revenue

      2/17/21 4:10:00 PM ET
      $SPOK
      Telecommunications Equipment
      Telecommunications

    $SPOK
    Press Releases

    Fastest customizable press release news feed in the world

    See more
    • Spok Reports First Quarter 2025 Results

      Net Income and Adjusted EBITDA Up From Prior Year Period End Software Backlog Up More Than 15% From Prior Year Professional Services Revenue Up Nearly 44% From Q1 2024 Spok Holdings, Inc. (NASDAQ:SPOK), a global leader in healthcare communications, today announced results for the first quarter ended March 31, 2025. In addition, the Company's Board of Directors declared a regular quarterly dividend of $0.3125 per share, payable on June 24, 2025, to stockholders of record on May 23, 2025. Recent Highlights: First quarter 2025 Net Income and Adjusted EBITDA up 22.7% and 8.9%, respectively, from the prior year period Software operations bookings totaled $8.3 million in the first quarter

      4/30/25 4:05:00 PM ET
      $SPOK
      Telecommunications Equipment
      Telecommunications
    • Spok Sets Date to Report First Quarter 2025 Results

      Spok Holdings, Inc. (NASDAQ:SPOK), a global leader in healthcare communications, today announced it will release its first quarter 2025 operating results on Wednesday, April 30, 2025, after the close of the U.S. financial markets. Management will host a conference call and webcast to discuss these financial results on Wednesday, April 30, 2025, at 5:00 p.m. ET. The presentation is open to all interested parties and may include forward-looking information. Conference Call Details Date/Time   Wednesday, April 30, 2025, at 5:00 p.m. ET Webcast:   https://www.webcast-eqs.com/register/Spok_1Q_2025/en U.S. Toll-Free Dial In:   877-407-0890 International Dial In:  

      4/23/25 2:29:00 PM ET
      $SPOK
      Telecommunications Equipment
      Telecommunications
    • Spok Achieves Top Client Satisfaction Scores for Eighth Consecutive Year

      In the 2025 Black Book survey, Spok ranks No. 1 in two healthcare IT categories Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ:SPOK) and a leader in healthcare communications, earned top honors for the eighth consecutive year in a survey of healthcare industry clients by Black Book Market Research on top-rated secure messaging and clinical communications solutions. For the first time, Spok has also been recognized as the leading performer of critical alert messaging and management solutions. "At Spok, we are truly privileged to be entrusted by our healthcare partners with supporting their clinical communication needs," said Vincent D. Kelly, chief executive officer o

      3/25/25 8:30:00 AM ET
      $SPOK
      Telecommunications Equipment
      Telecommunications

    $SPOK
    Insider Purchases

    Insider purchases reveal critical bullish sentiment about the company from key stakeholders. See them live in this feed.

    See more
    • Byrne Barbara Peterson bought $159,627 worth of shares (10,000 units at $15.96), increasing direct ownership by 43% to 33,246 units (SEC Form 4)

      4 - Spok Holdings, Inc (0001289945) (Issuer)

      11/6/23 4:00:10 PM ET
      $SPOK
      Telecommunications Equipment
      Telecommunications

    $SPOK
    Large Ownership Changes

    This live feed shows all institutional transactions in real time.

    See more
    • Amendment: SEC Form SC 13G/A filed by Spok Holdings Inc.

      SC 13G/A - Spok Holdings, Inc (0001289945) (Subject)

      11/12/24 5:58:56 PM ET
      $SPOK
      Telecommunications Equipment
      Telecommunications
    • Amendment: SEC Form SC 13G/A filed by Spok Holdings Inc.

      SC 13G/A - Spok Holdings, Inc (0001289945) (Subject)

      11/4/24 1:57:18 PM ET
      $SPOK
      Telecommunications Equipment
      Telecommunications
    • SEC Form SC 13G/A filed by Spok Holdings Inc. (Amendment)

      SC 13G/A - Spok Holdings, Inc (0001289945) (Subject)

      2/13/24 9:47:30 AM ET
      $SPOK
      Telecommunications Equipment
      Telecommunications