• Live Feeds
    • Press Releases
    • Insider Trading
    • FDA Approvals
    • Analyst Ratings
    • Insider Trading
    • SEC filings
    • Market insights
  • Analyst Ratings
  • Alerts
  • Subscriptions
  • Settings
  • RSS Feeds
Quantisnow Logo
  • Live Feeds
    • Press Releases
    • Insider Trading
    • FDA Approvals
    • Analyst Ratings
    • Insider Trading
    • SEC filings
    • Market insights
  • Analyst Ratings
  • Alerts
  • Subscriptions
  • Settings
  • RSS Feeds
Dashboard
    Quantisnow Logo

    © 2025 quantisnow.com
    Democratizing insights since 2022

    Services
    Live news feedsRSS FeedsAlerts
    Company
    AboutQuantisnow PlusContactJobs
    Legal
    Terms of usePrivacy policyCookie policy

    Agentic Era Gives Birth to a New Branding Paradigm

    12/5/24 8:00:00 AM ET
    $DOX
    EDP Services
    Technology
    Get the next $DOX alert in real time by email
    • In the agentic era, service-intensive brands will need to consider the brand impact of the generative AI-based agents' personality on their customers in every interaction

    • Amdocs global study reveals consumer preferences when interacting with AI agents and the key considerations brands must address during their journey into the agentic era

    JERSEY CITY, NJ / ACCESSWIRE / December 5, 2024 / Amdocs (NASDAQ:DOX), a leading provider of software and services to communications and media companies, today released a global study*, "Rethinking Brand and Customer Experience in the Agentic Era," commissioned by Amdocs in collaboration with McCann Tech agency and Coleman Parkes, which explores the impact on brand identity as consumers interact with generative AI-based agents (AI agents) for customer care and sales.

    For decades, brands have fostered loyalty and trust through memorable experiences crafted by human agents and digital interactions. Now, in the agentic era in which AI agents autonomously perform tasks, make decisions, and interact with customers on behalf of businesses and individuals, the branding paradigm is changing, which is particularly significant for service-intensive brands, such as communications service providers (CSPs), financial services providers, and many others.

    As AI technology advances, AI agents are gradually becoming brand representatives-speaking the brand's language, aligning with its values, and engaging customers meaningfully. In this new landscape, AI is no longer just a tool; it is an essential extension of the brand. Brands must design AI agents that actively shape customer perceptions and uphold brand integrity.

    "The agentic era is a completely new era," said Gil Rosen, Chief Marketing Officer, Amdocs. "Each brand interaction with a customer via AI agents should be seen through the paradigm of brand, context, and customer: What is the brand persona, what is the context of the customer interaction, and who is the customer? In the agentic era, these possibilities are infinite. Is it always the same AI agent persona or does each customer meet another persona depending on the context of the interaction? It's a question every brand must address because as AI agents evolve, this will fundamentally redefine how businesses interact with their customers and workforce across all channels."

    The global study examined consumer and CSPs expectations for the agentic era, and reveals that consumers are largely open to interacting in the near future with CSPs' AI agents and have a positive perception of them.

    In fact, 51% of consumers perceive CSPs using AI agents as "futuristic and innovative". Additionally, 30% of consumers believe that the use of AI agents demonstrates a CSP's commitment to improving customer service. However, 48% of consumers also express concerns that AI agents could be used primarily for cost-saving purposes.

    Additional findings from the research:

    • As technology matures, personal AI agents that provide a unique experience are increasingly preferred over human interactions: 45% of consumers said they would prefer interacting with personal AI agents, versus 35% who would rather keep their interactions solely with human agents. In fact, 61% of consumers stated they would be willing to switch to a CSP that offers superior personal AI agents.

    • Unique AI agents with varying personalities are expected: Almost half (49%) of consumers expressed interest in customizing their AI agent's characteristics

    • CSPs overestimate consumer hesitancy toward AI agents: While less than half (45%) of consumers expressed concern about the use of AI for customer care and sales, CSPs estimated this concern to be nearly 60%. Furthermore, only 34% of consumers expect to feel uncomfortable interacting with AI agents, compared to CSPs' estimation of 58%

    • Consumers have high expectations of AI agents, which exceed those of CSPs in every surveyed aspect: 80% of consumers expect a high level of empathy from AI agents, compared to just 43% of CSPs. This gap is also significant for agent professionalism (85% vs. 44%), quick issue resolution (87% vs. 51%), and achieving first-time resolution (74% vs. 27%)

    The Amdocs amAIz platform, which includes amAIz agents, leverages telco-specific expertise to improve customer care, overall customer experience and beyond, assisting CSPs in seamlessly implementing AI agents into their existing operations. In a mature proof of concept of the amAIz platform, a leading North American service provider achieved a 63% reduction in average handling time, a 50% improvement in first-time problem resolution, and a 49% increase in Transactional Net Promoter Score.

    *Survey, interviews and focus groups of 120 CSP leaders and 7,025 consumers aged 18-69 in 14 countries across North America, Europe, and Asia.

    Supporting Resources

    • Read more about the research

    • Learn more about Amdocs amAIz, and amAIz Agents

    • Keep up with Amdocs news by visiting the company's website

    • Follow us on X, Facebook, LinkedIn and YouTube

    About Amdocs

    Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and large enterprise customers. Our employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024.

    Amdocs' Forward-Looking Statement

    This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters and years. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general macroeconomic conditions, prevailing level of macroeconomic, business and operational uncertainty, including as a result of geopolitical events or other regional events, as well as the current inflationary environment, and the effects of these conditions on the Company's customers' businesses and levels of business activity, including the effect of the current economic uncertainty and industry pressure on the spending decisions of the Company's customers. Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, our ability to successfully and effectively implement artificial intelligence and Generative AI in the Company's offerings and operations, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, Amdocs specifically disclaims any obligation to do so. These and other risks are discussed at greater length in Amdocs' filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2023 filed on December 13, 2023 and our Form 6-K furnished for the first quarter of fiscal 2024 on February 20, 2024, the second quarter of fiscal 2024 filed on May 20, 2024 and for the third quarter of fiscal 2024 on August 19, 2024.

    Media Contacts

    Michael Zema
    Amdocs Public Relations
    [email protected]

    SOURCE: Amdocs Management Limited



    View the original press release on accesswire.com

    Get the next $DOX alert in real time by email

    Chat with this insight

    Save time and jump to the most important pieces.

    Q&A

    New
    • How should service-intensive brands approach the integration of AI agents into their customer interactions?

      In the agentic era, brands must adapt to the presence of AI agents by ensuring that these agents reflect the brand’s personality and values. This means that every interaction customers have with AI agents influences their perception of the brand, requiring brands to be more intentional about the design and functionality of these agents.

    • What do consumer attitudes look like towards AI agents in customer service according to the Amdocs study?

      The study indicates that consumers are increasingly open to interacting with AI agents from communications service providers (CSPs), with 51% perceiving them as 'futuristic and innovative.' However, there remains concern among 48% of consumers that these agents may primarily serve cost-saving purposes.

    • How do CSPs' perceptions of consumer hesitance towards AI agents compare to actual consumer feelings?

      The Amdocs study highlights a significant disparity between consumer expectations and CSP estimates regarding the comfort level with AI agents. While only 34% of consumers expect discomfort interacting with AI, CSPs assume this figure to be over 58%.

    • What preference trends are emerging among consumers regarding AI agents versus human agents in customer service?

      A key finding is that 45% of consumers prefer personal AI agents over human interactions, with 61% willing to switch to a CSP that provides superior AI agent experiences. This indicates a growing consumer demand for tailored and efficient AI interactions.

    • What expectations do consumers have of AI agents compared to the expectations of CSPs?

      AI agents are expected to exhibit high levels of empathy and professionalism, with 80% of consumers anticipating empathy, while only 43% of CSPs feel they can meet this expectation. This emphasizes the necessity for CSPs to elevate AI functionality to align with consumer demands.

    Recent Analyst Ratings for
    $DOX

    DatePrice TargetRatingAnalyst
    10/2/2024$100.00Buy
    Stifel
    12/1/2023$105.00Buy
    Jefferies
    5/16/2023$100.00 → $115.00Equal Weight → Overweight
    Barclays
    12/14/2021$91.00 → $86.00Overweight → Neutral
    JP Morgan
    8/5/2021$84.00 → $99.00Outperform
    Oppenheimer
    More analyst ratings

    $DOX
    Press Releases

    Fastest customizable press release news feed in the world

    See more
    • Amdocs and Google Cloud Announce Partnership Expansion to Optimize 5G Network Operations with AI

      Amdocs will launch a solution using Google Cloud's AI and BigQuery to automate network operations and enhance customer experiences SUNNYVALE, Calif., Feb. 26, 2025 /PRNewswire/ -- Amdocs (NASDAQ:DOX), a leading provider of software and services to communications and media companies, and Google Cloud today announced a major initiative to transform how telecommunications companies operate, maintain, and optimize critical 5G network ecosystems with AI. Using Google Cloud's Vertex AI and BigQuery, Amdocs will launch its new Network AIOps solution to help 5G network providers automate complex network operations, enhance service reliability, and improve customer experiences.

      2/26/25 4:00:00 PM ET
      $DOX
      EDP Services
      Technology
    • Amdocs Limited Files FY2024 Annual Report

      JERSEY CITY, NJ / ACCESSWIRE / December 17, 2024 / Amdocs (NASDAQ:DOX), a leading provider of software and services to communications and media companies, has filed its Annual Report on Form 20-F for the fiscal year ended September 30, 2024 (including its financial statements for such year) with the U.S. Securities and Exchange Commission. The annual report is available through the Company's website (https://investors.amdocs.com/financial-information/sec-filings). Upon the request of a shareholder of the Company, the Company will promptly provide to such shareholder a copy of the 2024 annual report, free of charge.Supporting ResourcesKeep up with Amdocs news by visiting the company's website

      12/17/24 5:40:00 PM ET
      $DOX
      EDP Services
      Technology
    • Agentic Era Gives Birth to a New Branding Paradigm

      In the agentic era, service-intensive brands will need to consider the brand impact of the generative AI-based agents' personality on their customers in every interactionAmdocs global study reveals consumer preferences when interacting with AI agents and the key considerations brands must address during their journey into the agentic era JERSEY CITY, NJ / ACCESSWIRE / December 5, 2024 / Amdocs (NASDAQ:DOX), a leading provider of software and services to communications and media companies, today released a global study*, "Rethinking Brand and Customer Experience in the Agentic Era," commissioned by Amdocs in collaboration with McCann Tech agency and Coleman Parkes, which explores the impact o

      12/5/24 8:00:00 AM ET
      $DOX
      EDP Services
      Technology

    $DOX
    Financials

    Live finance-specific insights

    See more
    • Amdocs Limited Reports Fourth Quarter & Fiscal Year 2024 Results

      Record Fiscal 2024 Revenue of $5.00 Billion, up 2.4% YoY as Reported and 2.7% YoYin Constant Currency(1)Successfully Achieved Accelerated Profitability Improvement TargetsInitiates Fiscal 2025 Outlook:Sharpening Focus on Strategic Priorities while Phasing Out Certain Non-Core, Low Margin Business ActivitiesAs a Result of which Expects Fiscal 2025 Revenue Outlook of (10.9)%-(7.7)% YoY as Reported and 1%-4.5% YoY in Pro Forma(2) Constant Currency(1)Targeting Double-Digit Total Shareholder Returns(3)(4), Supported by Enhanced Profitability ImprovementBoard Approves 10% Increase of Quarterly Cash Dividend(4)Full Year Fiscal 2024 Highlights(All comparisons are against the prior year)Record revenu

      11/12/24 4:01:00 PM ET
      $DOX
      EDP Services
      Technology
    • Amdocs Limited Reports Third Quarter Fiscal 2024 Results

      Record Quarterly Revenue of $1.25 Billion, up 1.1% YoY as Reported and 1.8% YoY in Constant Currency(1)Record 12-Month Backlog of $4.25 Billion, up 2.7% YoYUpdates Fiscal 2024 Outlook:Expects Revenue Growth of 1.9%-2.7% YoY as ReportedReiterates Midpoint of Revenue Growth Outlook in Constant Currency(1) while Tightening Expected Range to 2.3%-3.1% YoYOn-track to Achieve Accelerated Profitability Targets in Fiscal 2024Expects GAAP Diluted EPS Growth of 7.4%-9.2% YoYReiterates Midpoint of Non-GAAP Diluted EPS Growth Outlook while Tightening Expected Range to 8.5%-9.5% YoYThird Quarter Fiscal 2024 Highlights(All comparisons are against the prior year)Record revenue of $1,250 million, up 1.1% as

      8/7/24 4:01:00 PM ET
      $DOX
      EDP Services
      Technology
    • Amdocs Limited Reports Second Quarter 2024 Results

      Record Quarterly Revenue of $1.25 Billion, up 1.8% YoY as Reported and 2% YoY in Constant Currency(1)Record 12-Month Backlog of $4.23 Billion, up ~3% YoYUpdates Fiscal 2024 Outlook:Expects Revenue Growth of 1.6%-3.6% YoY as Reported and 1.7%-3.7% YoY in Constant Currency(1)On-track to Deliver Accelerated Profitability in Fiscal 2024Expects GAAP Diluted EPS Growth of 7.0%-13.0% andNon-GAAP Diluted EPS Growth of 7.0%-11.0%Second Quarter Fiscal 2024 Highlights(All comparisons are against the prior year)Record revenue of $1,246 million, up 1.8% as reported and up 2.0% in constant currency(1); revenue was slightly above the midpoint of $1,225-$1,265 million guidance range and includes an unfavora

      5/8/24 4:10:00 PM ET
      $DOX
      EDP Services
      Technology

    $DOX
    SEC Filings

    See more
    • SEC Form 6-K filed by Amdocs Limited

      6-K - AMDOCS LTD (0001062579) (Filer)

      5/7/25 8:01:03 PM ET
      $DOX
      EDP Services
      Technology
    • SEC Form 6-K filed by Amdocs Limited

      6-K - AMDOCS LTD (0001062579) (Filer)

      2/18/25 4:09:59 PM ET
      $DOX
      EDP Services
      Technology
    • SEC Form 6-K filed by Amdocs Limited

      6-K - AMDOCS LTD (0001062579) (Filer)

      12/23/24 4:05:02 PM ET
      $DOX
      EDP Services
      Technology

    $DOX
    Analyst Ratings

    Analyst ratings in real time. Analyst ratings have a very high impact on the underlying stock. See them live in this feed.

    See more
    • Stifel initiated coverage on Amdocs with a new price target

      Stifel initiated coverage of Amdocs with a rating of Buy and set a new price target of $100.00

      10/2/24 7:26:06 AM ET
      $DOX
      EDP Services
      Technology
    • Jefferies initiated coverage on Amdocs with a new price target

      Jefferies initiated coverage of Amdocs with a rating of Buy and set a new price target of $105.00

      12/1/23 7:28:05 AM ET
      $DOX
      EDP Services
      Technology
    • Amdocs upgraded by Barclays with a new price target

      Barclays upgraded Amdocs from Equal Weight to Overweight and set a new price target of $115.00 from $100.00 previously

      5/16/23 7:13:02 AM ET
      $DOX
      EDP Services
      Technology

    $DOX
    Large Ownership Changes

    This live feed shows all institutional transactions in real time.

    See more
    • SEC Form SC 13G/A filed by Amdocs Limited (Amendment)

      SC 13G/A - AMDOCS LTD (0001062579) (Subject)

      2/9/24 11:49:02 AM ET
      $DOX
      EDP Services
      Technology
    • SEC Form SC 13G/A filed by Amdocs Limited (Amendment)

      SC 13G/A - AMDOCS LTD (0001062579) (Subject)

      2/9/24 8:35:54 AM ET
      $DOX
      EDP Services
      Technology
    • SEC Form SC 13G/A filed by Amdocs Limited (Amendment)

      SC 13G/A - AMDOCS LTD (0001062579) (Subject)

      2/9/23 8:23:46 AM ET
      $DOX
      EDP Services
      Technology

    $DOX
    Leadership Updates

    Live Leadership Updates

    See more
    • Amdocs Awarded Two 2024 AWS Partner Awards

      Amdocs recognized as winner in two categories - Industry Partner of the Year - Telco (Global) and Industry Partner of the Year - Telco (North America), recognizing top AWS Partners who enable telco customers to drive innovationJERSEY CITY, NJ / ACCESSWIRE / December 3, 2024 / Amdocs (NASDAQ:DOX), a leading provider of software and services to communications and media companies, today announced it is a recipient of the 2024 Geography and Global AWS Partner Award, recognizing leaders around the globe that are playing key roles in helping their customers drive innovation and build solutions on Amazon Web Services (AWS). Amdocs has been named winner in two categories - Industry Partner of the Ye

      12/3/24 4:30:00 PM ET
      $DOX
      EDP Services
      Technology