AI Core Theme of 2025 ISG Software and Services Research
New unified research plan gives enterprises integrated view of expertise across ISG Provider Lens™, ISG Buyers Guide™ reports
Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, will publish nearly 200 studies evaluating service providers and software platforms in 2025, adding important new subject areas, including the major impact AI is having on enterprise technology, to its influential ISG Provider Lens™ and ISG Buyers Guide™ reports.
The ISG Research 2025 Report Plan unifies for the first time ISG Provider Lens service provider evaluations and ISG Buyers Guide software assessments into one agenda, providing an integrated view into the unrivaled scope and depth of ISG's software and service provider research. The agenda encompasses reports on the most important software tools and managed services transforming enterprises, giving insights into key trends, including the growing adoption of AI.
The 2025 agenda includes 50 ISG Provider Lens studies, expanding the leading series of provider evaluation reports into new subject areas, including services for the aerospace and defense industry and the rapidly changing VMware ecosystem, and more than 135 ISG Buyers Guides on software providers and products, including new categories such as real-time data and sovereign cloud.
"Our combined 2025 portfolio of research and reports will provide a comprehensive view of the software and services available to enterprises transforming themselves for faster growth and greater competitiveness," said John Boccuzzi, Jr., partner and president, ISG Research. "As rapid advances in AI unlock unprecedented levels of productivity in software and services, organizations are exploring new vendor and provider partnerships to help them attain key business objectives."
The ISG Provider Lens and ISG Buyers Guide reports align to five categories: Artificial Intelligence, Business & Technologies, Ecosystem Intelligence, Information Technology and Vertical Industries. Each report focuses on a specific area of ISG's expertise and analysis, offering actionable insights to help enterprises make informed strategic decisions in the relevant area.
In 2025, the ISG Provider Lens series will include nine new studies covering additional vertical industries, technologies, types of services and provider ecosystems. Reports on aerospace and defense, agribusiness, medical devices and the public sector will focus on providers serving the specific technology and business challenges of these industries. Other new studies will explore services for global capability centers (GCCs), which serve as engines of digital transformation in a growing number of organizations, and enterprise service management (ESM). New ISG Provider Lens studies will also survey additional provider ecosystems, including those supporting and extending the use of the Guidewire, Duck Creek, Snowflake and VMware platforms.
"Enterprises navigating digital transformation in the age of AI face more options and complexity than ever before," said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. "With broader coverage of industries and technology ecosystems, ISG Provider Lens reports help companies make more informed choices in even more areas."
The 2025 ISG Buyers Guides will cover new subject areas essential to enterprises navigating changing customer expectations, cost constraints and the rapid rise of Agentic AI. The new subject areas will include revenue lifecycle management, field services, supply chain planning, product lifecycle management (PLM), sovereign cloud, application platforms, human capital management (HCM) suites and real-time data.
"By significantly expanding our portfolio of Buyers Guides, ISG Research is providing enterprises with ratings and insights to navigate their assessment and selection of software providers and products," said Mark Smith, partner, software research at ISG. "Our research scope extends to the challenges faced by organizations across vertical industries and business applications of AI and IT."
The ISG Research 2025 Report Plan is available for download here. For more information about ISG Research, please visit this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.
About ISG Software Research
ISG Software Research, previously Ventana Research, provides authoritative market research and coverage of the business and IT software industry. It distributes research and insights daily through its user community, and provides a portfolio of consulting, advisory, research and education services for enterprises, software and service providers, and investment firms. Its on-demand service provides structured education and advisory support through subject-matter experts. ISG Buyers Guides support the RFI/RFP process and help enterprises evaluate and select software providers through tailored assessment services and the ISG Software Research Value Index methodology. Visit www.ventanaresearch.com for more information and to sign up for free community membership.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world's top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including AI, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,600 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry's most comprehensive marketplace data. For more information, visit www.isg-one.com.
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