Amdocs Unveils Enhanced Generative AI Capabilities in amAIz Platform, Featuring GenAI Agents for Next-Level Customer Engagement
New capabilities leverage NVIDIA AI to deliver immersive customer experiences with real-time interaction and visualization
JERSEY CITY, NJ / ACCESSWIRE / November 12, 2024 / Amdocs (NASDAQ:DOX), a leading provider of software and services to communications and media companies, today announced the expansion of its generative AI platform, amAIz, with innovative agentic AI capabilities that redefine customer interaction for communications service providers (CSPs). These new capabilities include the GenAI Care and Sales Agents, designed to provide seamless support, manage billing inquiries, and facilitate conversational selling, offering a comprehensive set of solutions for next-generation customer engagement.
The amAIz platform empowers CSPs with a set of GenAI agents capable of performing a range of functions spanning BSS, OSS and network-from intelligent automation and personalized customer support to predictive interaction and advanced analytics. These agents, powered by amAIz's telco industry taxonomy and robust intent orchestration capabilities, ensure efficient, consistent experiences across customer touchpoints. Additionally, the platform leverages AWS tools to help abstract the complexity of underlying LLMs, by selecting the relevant AI models to fit latency, accuracy and cost constraints, and ensuring that the amAIz agents interact in real time and adaptively respond to customer needs.
Central to the amAIz agent experience are the NVIDIA NIM microservices, which enable real-time speech-to-speech synthesis and highly detailed digital human visualizations. NVIDIA NIM microservices built with NVIDIA Riva enhance the generative AI application experience by providing ultra-low latency for seamless speech recognition, machine translation, and expressive speech synthesis. The NIM microservice for models supporting the NVIDIA ACE suite of technologies further enriches this by supporting interactive, lifelike avatars capable of rendering subtle facial expressions and gestures, bringing human-like interaction into the digital domain.
"amAIz's integration of NVIDIA AI marks a pivotal advancement in our journey to empower CSPs with unmatched capabilities in customer engagement," said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. "Coupling the enhancements to amAIz around intent and model orchestration with the power of NVIDIA Riva and ACE NIM microservices, we are transforming support, billing, and sales interactions into seamless, always-available experiences that align with the digital expectations of today's consumers."
"NVIDIA NIM microservices are designed to revolutionize generative AI deployment by providing robust, real-time multimodal interactions," said Christopher Penrose, Global VP of Business Development for Telco at NVIDIA. "This integration with amAIz underscores the potential of combining scalable, intelligent digital AI agents with advanced voice synthesis for exceptional customer engagement in telecom."
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About Amdocs
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 28,000 employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com
Amdocs' Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters and years. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general macro-economic conditions, prevailing level of macroeconomic, business and operational uncertainty, including as a result of geopolitical events or other regional events, as well as the current inflationary environment, and the effects of these conditions on the company's customers' businesses and levels of business activity, including the effect of the current economic uncertainty and industry pressure on the spending decisions of the company's customers, Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, our ability to successfully and effectively implement artificial intelligence and Generative AI in the company's offerings and operations and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, Amdocs specifically disclaims any obligation to do so. These and other risks are discussed at greater length in Amdocs' filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2023 filed on December 13, 2023 and our Form 6-K furnished for the first quarter of fiscal 2024 on February 20, 2024, for the second quarter of fiscal 2024 on May 20, 2024, and for the third quarter of fiscal 2024 on August 19, 2024.
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Amdocs Public Relations
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SOURCE: Amdocs Management Limited
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