Amwell® (NYSE:AMWL), a leader in hybrid care enablement, today announced financial results for the second quarter ended June 30, 2023.

Amwell Second Quarter 2023 Highlights:

Recorded Total Revenue of $62.4 million
- Achieved subscription revenue of $28.0 million
- Recorded AMG Visit revenue of $28.1 million
Reported gross margin of 39%
Net loss was ($93.5) million, compared to ($398.5) million in first quarter of 2023. Net loss reflects non-cash goodwill impairment charges of $27.3 million recorded in the second quarter of 2023 and $330.3 million recorded in the first quarter of 2023
Adjusted EBITDA was ($45.3) million compared to ($44.6) million in the first quarter of 2023
Total active providers were 106,000
Total visits were 1.5 million; visits on Converge grew to 43% of total visits, from 36% in first quarter of 2023
Cash and short-term securities as of quarter-end were approximately $458.7 million.

"The second quarter of 2023 was another solid quarter for our company. With most of Converge development behind us, we made progress continuing to migrate health systems, and payer migrations are underway," said Dr. Ido Schoenberg, chairman and CEO of Amwell. "We expanded our list of strategic clients on Converge, and our automated care programs are resonating in the market. We are also putting important strategies in place, as we work to reaccelerate our bookings momentum."

Financial Outlook

The Company revised its guidance, which calls for:

Revenue in the range of $257 to $263 million, compared to previous guidance of $275 to $285 million
AMG visits between 1.525 and 1.575 million, compared to previous range of 1.45 and 1.65 million
An Adjusted EBITDA range of between ($160) million to ($165) million, compared to previous guidance of ($150) million to ($160) million.

Other than with respect to GAAP Revenue, the Company only provides guidance on a non-GAAP basis. The Company does not provide a reconciliation of forward-looking Adjusted EBITDA (non-GAAP) to GAAP net income (loss), due to the inherent difficulty in forecasting and quantifying certain amounts that are necessary for such reconciliation. Because other deductions used to calculate projected net income (loss) vary dramatically based on actual events, the Company is not able to forecast on a GAAP basis with reasonable certainty all deductions needed in order to provide a GAAP calculation of projected net income (loss) at this time. The amount of these deductions may be material and, therefore, could result in projected GAAP net income (loss) being materially less than projected Adjusted EBITDA (non-GAAP).

Quarterly Conference Call Details

The company will host a conference call to discuss its financial results today at 5:00 p.m. Eastern Time, Wed., Aug. 2, 2023. The call can be accessed via a live audio webcast at https://investors.amwell.com or by dialing 1-888-510-2008 for U.S. participants, or 1-646-960-0306 for international participants, referencing conference ID #7830032. A replay of the call will be available via webcast for on-demand listening shortly after the completion of the call, at the same web link, and will remain available for approximately 90 days.

About Amwell

Amwell provides a leading hybrid care enablement platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that hybrid care delivery will transform healthcare. The Company offers a single, comprehensive platform to support all digital health needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With nearly two decades of experience, Amwell powers the digital care of more than 55 health plans, which collectively represent more than 90 million covered lives, and many of the nation's largest health systems, representing over 2,000 hospitals, have access to Amwell solutions. For more information, please visit https://business.amwell.com/.

American Well, Amwell, Converge, Conversa, SilverCloud and Carepoints are registered trademarks or trademarks of American Well Corporation in the United States and other countries. All other trademarks used herein are the property of their respective owners.

Forward-Looking Statements

This press release contains forward-looking statements about us and our industry that involve substantial risks and uncertainties and are based on our beliefs and assumptions and on information currently available to us. All statements other than statements of historical facts contained in this press release, including statements regarding our future results of operations, financial condition, business strategy and plans and objectives of management for future operations, are forward-looking statements. In some cases, you can identify forward-looking statements because they contain words such as "anticipate," "believe," "could," "estimate," "expect," "intend," "may," "plan," "potential," "predict," "project," "should," "will," or "would," or the negative of these words or other similar terms or expressions.

Forward-looking statements involve known and unknown risks, uncertainties and other factors that may cause our actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by the forward-looking statements. Forward-looking statements represent our beliefs and assumptions only as of the date of this release. These statements, and related risks, uncertainties, factors and assumptions, include, but are not limited to: weak growth and increased volatility in the telehealth market; inability to adapt to rapid technological changes; increased competition from existing and potential new participants in the healthcare industry; changes in healthcare laws, regulations or trends and our ability to operate in the heavily regulated healthcare industry; our ability to comply with federal and state privacy regulations; the significant liability that could result from a cybersecurity breach; and other factors described under ‘Risk Factors' in our most recent form 10-K filed with the SEC. These risks are not exhaustive. Except as required by law, we assume no obligation to update these forward-looking statements, or to update the reasons actual results could differ materially from those anticipated in the forward-looking statements, even if new information becomes available in the future. Further information on factors that could cause actual results to differ materially from the results anticipated by our forward-looking statements is included in the reports we have filed or will file with the Securities and Exchange Commission. These filings, when available, are available on the investor relations section of our website at investors.amwell.com and on the SEC's website at www.sec.gov.

AMERICAN WELL CORPORATION CONDENSED CONSOLIDATED BALANCE SHEETS (in thousands, except share and per share amounts) (unaudited)

	June 30, 2023			December 31, 2022
Assets
Current assets:
Cash and cash equivalents	$	161,356		$	538,546
Investments		297,326			—
Accounts receivable ($91 and $2,597, from related parties and net of allowances of $1,838 and $1,884, respectively)		48,399			58,372
Inventories		8,532			8,737
Deferred contract acquisition costs		1,534			1,394
Prepaid expenses and other current assets		18,294			19,567
Total current assets		535,441			626,616
Restricted cash		795			795
Property and equipment, net		586			1,012
Goodwill		79,421			435,279
Intangible assets, net		134,953			134,980
Operating lease right-of-use asset		11,770			13,509
Deferred contract acquisition costs, net of current portion		4,520			3,394
Other assets		2,197			1,972
Investment in minority owned joint venture		2,493			—
Total assets	$	772,176		$	1,217,557
Liabilities and Stockholders' Equity
Current liabilities:
Accounts payable	$	4,521		$	7,236
Accrued expenses and other current liabilities		42,581			54,258
Operating lease liability, current		2,932			3,057
Deferred revenue ($706 and $1,665 from related parties, respectively)		60,214			49,505
Total current liabilities		110,248			114,056
Other long-term liabilities		1,645			1,574
Operating lease liability, net of current portion		9,995			11,787
Deferred revenue, net of current portion ($4 and $10 from related parties, respectively)		6,600			6,289
Total liabilities		128,488			133,706
Commitments and contingencies
Stockholders' equity:
Preferred stock, $0.01 par value; 100,000,000 shares authorized, no shares issued or outstanding as of June 30, 2023 and as of December 31, 2022		—			—
Common stock, $0.01 par value; 1,000,000,000 Class A shares authorized, 251,076,995 and 244,193,727 shares issued and outstanding, respectively; 100,000,000 Class B shares authorized, 27,390,397 shares issued and outstanding; 200,000,000 Class C shares authorized 5,555,555 issued and outstanding as of June 30, 2023 and as of December 31, 2022		2,834			2,766
Additional paid-in capital		2,204,387			2,160,108
Accumulated other comprehensive income		(8,869	)		(16,969	)
Accumulated deficit		(1,572,777	)		(1,082,028	)
Total American Well Corporation stockholders' equity		625,575			1,063,877
Non-controlling interest		18,113			19,974
Total stockholders' equity		643,688			1,083,851
Total liabilities and stockholders' equity	$	772,176		$	1,217,557

AMERICAN WELL CORPORATION CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS AND COMPREHENSIVE LOSS (in thousands, except share and per share amounts) (unaudited)

	Three Months Ended June 30,						Six Months Ended June 30,
	2023			2022			2023			2022
Revenue
($983, $1,163, $1,971 and $2,377 from related parties, respectively)	$	62,447		$	64,516		$	126,448		$	128,748
Costs and operating expenses:
Costs of revenue, excluding depreciation and amortization of intangible assets		38,244			36,497			76,996			73,262
Research and development		25,842			37,067			51,765			74,548
Sales and marketing		21,554			18,721			44,280			39,875
General and administrative		36,319			34,911			72,689			67,627
Depreciation and amortization expense		7,718			6,724			14,961			13,322
Goodwill Impairment		27,276			—			357,585			—
Total costs and operating expenses		156,953			133,920			618,276			268,634
Loss from operations		(94,506	)		(69,404	)		(491,828	)		(139,886	)
Interest income and other income (expense), net		2,332			764			3,272			872
Loss before expense from income taxes and loss from equity method investment		(92,174	)		(68,640	)		(488,556	)		(139,014	)
Expense from income taxes		(716	)		(461	)		(2,191	)		(129	)
Loss from equity method investment		(625	)		(551	)		(1,277	)		(762	)
Net loss		(93,515	)		(69,652	)		(492,024	)		(139,905	)
Net loss attributable to non-controlling interest		(1,040	)		(507	)		(1,861	)		(723	)
Net loss attributable to American Well Corporation	$	(92,475	)	$	(69,145	)	$	(490,163	)	$	(139,182	)
Net loss per share attributable to common stockholders, basic and diluted	$	(0.33	)	$	(0.25	)	$	(1.74	)	$	(0.51	)
Weighted-average common shares outstanding, basic and diluted		283,059,929			273,320,740			281,504,945			273,615,031
Net loss	$	(93,515	)	$	(69,652	)	$	(492,024	)	$	(139,905	)
Other comprehensive income (loss), net of tax:
Unrealized gain (loss) on available-for-sale investments		1,933			(111	)		6,252			(1,362	)
Foreign currency translation		(214	)		(10,179	)		1,848			(13,130	)
Comprehensive loss		(91,796	)		(79,942	)		(483,924	)		(154,397	)
Less: Comprehensive loss attributable to non-controlling interest		(1,040	)		(507	)		(1,861	)		(723	)
Comprehensive loss attributable to American Well Corporation	$	(90,756	)	$	(79,435	)	$	(482,063	)	$	(153,674	)

AMERICAN WELL CORPORATION CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (in thousands, except share and per share amounts) (unaudited)

	Six Months Ended June 30,
	2023			2022
Cash flows from operating activities:
Net loss	$	(492,024	)	$	(139,905	)
Adjustments to reconcile net loss to net cash used in operating activities:
Goodwill impairment		357,585			—
Depreciation and amortization expense		14,950			13,132
Provisions for credit losses		(21	)		(308	)
Amortization of deferred contract acquisition costs		1,093			847
Amortization of deferred contract fulfillment costs		215			288
Noncash compensation costs incurred by selling shareholders		—			3,993
Stock-based compensation expense		42,685			27,598
Loss on equity method investment		1,277			762
Deferred income taxes		(23	)		(1,164	)
Changes in operating assets and liabilities, net of acquisition:
Accounts receivable		10,161			5,763
Inventories		205			(391	)
Deferred contract acquisition costs		(2,338	)		(1,135	)
Prepaid expenses and other current assets		1,091			(1,714	)
Other assets		(212	)		489
Accounts payable		(2,753	)		(6,525	)
Accrued expenses and other current liabilities		(11,591	)		(490	)
Other long-term liabilities		—			(15	)
Deferred revenue		10,924			(6,624	)
Net cash used in operating activities		(68,776	)		(105,399	)
Cash flows from investing activities:
Purchases of property and equipment		(36	)		(58	)
Capitalized software development costs		(13,836	)		—
Investment in less than majority owned joint venture		(3,920	)		(1,960	)
Purchases of investments		(389,990	)		(499,223	)
Proceeds from sales and maturities of investments		98,916			124,981
Net cash used in investing activities		(308,866	)		(376,260	)
Cash flows from financing activities:
Proceeds from exercise of common stock options		569			4,465
Proceeds from employee stock purchase plan		1,268			1,501
Payments for the purchase of treasury stock		(586	)		—
Proceeds from Section 16(b) disgorgement		—			295
Payment of contingent consideration		—			(11,790	)
Net cash provided by (used in) financing activities		1,251			(5,529	)
Effect of exchange rates changes on cash, cash equivalents, and restricted cash		(799	)		(2,039	)
Net decrease in cash, cash equivalents, and restricted cash		(377,190	)		(489,227	)
Cash, cash equivalents, and restricted cash at beginning of period		539,341			747,211
Cash, cash equivalents, and restricted cash at end of period	$	162,151		$	257,984
Cash, cash equivalents, and restricted cash at end of period:
Cash and cash equivalents		161,356			257,189
Restricted cash		795			795
Total cash, cash equivalents, and restricted cash at end of period	$	162,151		$	257,984
Supplemental disclosure of cash flow information:
Cash paid (refunded) for income taxes	$	1,018		$	13
Supplemental disclosure of non-cash investing and financing activities:
Issuance of common stock in settlement of earnout	$	—		$	17,243

Non-GAAP Financial Measures:

To supplement our financial information presented in accordance with generally accepted accounting principles in the United States, of US GAAP, we use adjusted EBITDA, which is a non-U.S GAAP financial measure to clarify and enhance an understanding of past performance. We believe that the presentation of adjusted EBITDA enhances an investor's understanding of our financial performance. We further believe that adjusted EBITDA is a useful financial metric to assess our operating performance from period-to-period by excluding certain items that we believe are not representative of our core business. We use certain financial measures for business planning purposes and in measuring our performance relative to that of our competitors. We utilize adjusted EBITDA as the primary measure of our performance.

We calculate adjusted EBITDA as net loss adjusted to exclude (i) interest income and other income, net, (ii) tax benefit and expense, (iii) depreciation and amortization, (iv) goodwill impairment, (v) stock-based compensation expense, (vi) severance expenses, (vii) capitalized software costs, (viii) litigation expenses related to the defense of our patents in the patent infringement claim filed by Teladoc and (ix) other items affecting our results that we do not view as representative of our ongoing operations, including noncash compensation costs incurred by selling shareholders and adjustments made to the contingent consideration.

We believe adjusted EBITDA is a commonly used by investors to evaluate our performance and that of our competitors. However, our use of the term adjusted EBITDA may vary from that of others in our industry. Adjusted EBITDA should not be considered as an alternative to net loss before taxes, net loss, loss per share or any other performance measures derived in accordance with U.S. GAAP as measures of performance.

Adjusted EBITDA has important limitations as an analytical tool and you should not consider it in isolation or as a substitute for analysis of our results as reported under U.S. GAAP. Some of the limitations of adjusted EBITDA include (i) adjusted EBITDA does not properly reflect capital commitments to be paid in the future, and (ii) although depreciation and amortization are non-cash charges, the underlying assets may need to be replaced and adjusted EBITDA does not reflect these capital expenditures. Our legal, accounting and other professional expenses reflect cash expenditures and we expect such expenditures to recur from time to time. Our adjusted EBITDA may not be comparable to similarly titled measures of other companies because they may not calculate adjusted EBITDA in the same manner as we calculate the measure, limiting its usefulness as a comparative measure.

In evaluating adjusted EBITDA, you should be aware that in the future we will incur expenses similar to the adjustments in this presentation. Our presentation of adjusted EBITDA should not be construed as an inference that our future results will be unaffected by these expenses or any unusual or non-recurring items. Adjusted EBITDA should not be considered as an alternative to loss before benefit from income taxes, net loss, earnings per share, or any other performance measures derived in accordance with U.S. GAAP. When evaluating our performance, you should consider adjusted EBITDA alongside other financial performance measures, including our net loss and other GAAP results.

The following table presents a reconciliation of adjusted EBITDA from the most comparable GAAP measure, net loss, for the three and six months ended June 30, 2023 and 2022 and the three months ended March 31, 2023:

	Three Months Ended June 30,		Six Months Ended June 30,		Three Months Ended March 31, 2023
(in thousands)	2023	2022	2023	2022	Three Months Ended March 31, 2023
Net loss	$ (93,515)	$ (69,652)	$ (492,024)	$ (139,905)	$ (398,509)
Add:
Depreciation and amortization	7,718	6,724	14,961	13,322	7,243
Interest income and other income (expense), net	(2,332)	(764)	(3,272)	(872)	(940)
Expense from income taxes	716	461	2,191	129	1,475
Goodwill Impairment	27,276	—	357,585	—	330,309
Stock-based compensation	21,513	14,907	42,510	26,992	20,997
Severance⁽¹⁾	406	—	1,981	—	1,575
Capitalized software costs	(7,085)	—	(13,836)	—	(6,751)
Noncash expenses and contingent consideration adjustments⁽²⁾	—	1,259	—	4,996	—
Litigation expense⁽³⁾	—	4,261	—	5,399	—
Adjusted EBITDA	$ (45,303)	$ (42,804)	$ (89,904)	$ (89,939)	$ (44,601)

	(1)		Severance costs associated with the termination of employees during the three and six months ended June 30, 2023.
	(2)		Noncash expenses and contingent consideration adjustments include, noncash compensation costs incurred by selling shareholders and adjustments made to the contingent consideration.
	(3)		Litigation expense relates to legal costs related to the Teladoc litigation which was dismissed pursuant to a confidential settlement between the parties in 2022.

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Amwell Announces Results for Second Quarter 2023