As hybrid work models standardize, the global workforce views workplace policies positively
JLL global research reveals office attendance has gained value but 38% of employees say office experiences must improve to meet expectations of flexibility and wellbeing
CHICAGO, Sept. 9, 2025 /PRNewswire/ -- As hybrid work becomes more permanent, employee perception of the office is shifting, with 72% of the global workforce now viewing return to office (RTO) policies positively. However, according to new research from JLL (NYSE:JLL), this comes with a growing expectation for improved workplace experience, flexibility and employee wellbeing.
JLL's 2025 Workforce Preference Barometer gathers insights from 8,700 office workers across 31 countries, employed at organizations with more than 1,000 staff members and representing sectors from finance to technology, manufacturing and public services. The research outlines the workforce's biggest challenges and priorities and how corporate real estate and business leaders can work together to design and curate office spaces that meet employee needs well into the future.
"Three years into the hybrid work era, there is an opportunity for business leaders to rethink the role of the office and how it fits into employees' lives," said Dr. Paul Morgan, Global COO, Work Dynamics, JLL. "The answer lies in creating adaptive workplaces that support diverse needs—from flexible arrangements for caregivers to connection-rich environments where emerging talent can build relationships and accelerate their growth."
The mixed reception to in-office mandates is dependent on office environment, offerings, demographics and personal circumstances
Nearly two-thirds (66%) of office workers report that their company has clear expectations for the number of days required to work in the office and acceptance of these policies correlates directly to the quality of the experience. In fact, 84% of respondents who are happy about their workplace also feel positive about office attendance policies, while 48% of those who are not happy with their workplace also feel negatively toward these mandates.
Employees who see office requirements in a positive light tend to work in environments where business needs and employee wellbeing are equally prioritized – they benefit from quality workplaces, empowering cultures and strong learning and development opportunities. They value clear expectations and shared routines – 50% of these individuals say office presence supports better teamwork and nearly the same percentage (43%) prefer to work from the office. Overall, nearly three-quarters of employees who see office requirements positively say their company is a great place to work.
In contrast, negative perceptions of office requirements have less to do with the guidelines themselves and more with the lack of in-office support and offerings, underscoring the need for quality office spaces and personalized approaches to hybrid work arrangements. Negative perceptions of office requirements are largely driven by employees' personal concerns such as quality of life (55%), feeling stuck (42%) or let down (41%).
Different regions and demographics also present various levels of attendance policy acceptance as employees in the Middle East (87%), North America (74%), Latin America (72%) and APAC (71%) report higher approval rates than their European counterparts (64%). However, viewing the policy positively does not always mean complying with it and North American employees, especially in the U.S., tend to comply less than their counterparts in the other regions. The research highlights 78% of compliance in North America and 74% in the U.S., while the global average is at 81% and Europe at 85%. Beyond the culture, individual profiles also play a role. Younger employees (81%), caregivers and managers (79% each, respectively) are more likely to respond positively to RTO mandates as they benefit from increased visibility, support and professional development in the office space.
Despite the growing acceptance of office mandates, more than one-third of respondents (38%) still report that their office requires significant improvement. Regardless of the policy, JLL finds that compliance to mandates sits at 82% for those with full-time RTO mandates and 95% for employees required 1-2 days in the office. Younger employees, particularly those ages 30-34, make up the majority of non-compliers, and often have caregiving responsibilities in their personal lives. For this population, individual constraints outweigh office perks in driving office attendance. Generally, to close the compliance gap, business leaders should rethink office spaces to provide unique, personalized experiences through strategic fit-outs, holistic wellbeing programs and amenities such as expanded access to nutritious food for younger workers.
Promoting work-life balance and empowerment as a cornerstone of employee retention
More than half of respondents cite salary as a key driver in looking to change roles. However, work-life balance (65%) is now a leading priority across age groups for retention – an increase from 59% in 2022. Younger workers are particularly looking beyond compensation for fulfillment through rewards, recognition, wellbeing and community.
For example, over half of global workers (57%) report flexible working hours would improve their quality of life, however, only about half currently have access to this model. The gap also persists among men and women, with 52% of men reporting access to flexible hours versus 47% of women. Caregivers specifically seek additional support, including increased flexibility (43%), short notice paid time off (42%) and remote training options (33%), reinforcing the urgency for employers to revisit people strategies and rethink the office space to support flexible work patterns that tend to business needs and personal life.
"In a more complex and distributed talent market, the office remains a key tool to both engage and attract top talent, especially as it relates to employee expectations around how one's work and life can best integrate together and complement one another," said Peter Miscovich, Executive Managing Director, Global Future of Work Leader, JLL. "Employers that smartly invest in workplace design and fit outs that promote wellbeing can create high-performance work environments that will support the various life stages of employees – from new members of the workforce to more tenured employees, further promoting long-term talent attraction, retention and future business growth."
Supporting wellbeing to secure long-term performance
Positive findings of the report reveal an 8-percentage point decrease among employees that feel overwhelmed or exhausted since 2022 (40% in 2025 vs. 48% in 2022). This number spikes to 46%, however, among caregivers, a group which represents nearly half of the global workforce. Caregivers have kept high levels of flexibility, which is vital for them but puts them at risk of disconnecting from work. This makes it increasingly important to curate workspaces that foster wellbeing, growth and meet employee needs. This point is further underscored when considering retention – while salary (46%) and flexibility (37%) remain fundamental to retain employees seeking new roles, one third of employees report they would leave their current employer in search of better career development and reskilling opportunities. The same proportion is re-evaluating the role work plays in their lives.
Of those employees considering leaving their work environment in the coming months (24%), trends emerge among managers, representing 77% of this group and caregivers (61%) – often overlapping, mid-career individuals with significant work and personal responsibilities. Other at-risk groups include employees who have been at their company for 1-5 years and workers aged 18-34.
Retention is now driven by how employers respond to the full span of employees' lives, creating an opportunity for office space to play a more important and intentional role in building a sense of culture, wellbeing and belonging.
About JLL
For over 200 years, JLL (NYSE:JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $23.4 billion and operations in over 80 countries around the world, our more than 112,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.
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SOURCE JLL