Braze unifies its data capabilities and partner ecosystem, launches new features to help brands more easily integrate and activate data for relevant, memorable customer experiences
Braze (NASDAQ:BRZE), the leading customer engagement platform that empowers brands to Be Absolutely Engaging™, today announced the launch of the Braze Data Platform, a comprehensive, composable set of data capabilities and partner integrations designed to streamline data unification, activation, and distribution, empowering marketers to create memorable, relevant customer engagements with Braze.
Unified and contextualized data is crucial for creating customer-centric marketing experiences, and brands that fail to deliver risk losing consumer attention, loyalty, and revenue. Marketers are struggling to integrate and make sense of data for customer engagement with excessive data collection: Braze research found that only 24% of brands are mapping customer behavior and sentiment, and only 6% are using this data to inform their product and brand approach. Built with flexibility, interoperability, and modularity in mind, the Braze Data Platform helps brands easily integrate and leverage their data, regardless of their preferred technologies and workflows.
With the Braze Data Platform, brands can easily:
- Unify Data for Accessibility via Enhanced Ecosystem Integrations - Braze simplifies the process of collecting and bringing first-party data together, regardless of the source, with real time, direct integrations to leading cloud data platforms, data warehouses and software providers. Newly launched CDI Segments, an extension of Braze Cloud Data Ingestion (CDI), is now available in early access for partners, including Amazon Redshift from Amazon Web Services (AWS), Databricks, and Snowflake, giving brands zero-copy access to customer data and streamlining data flow for better customer engagement. Utilizing existing Braze capabilities such as Data Transformations, Braze Catalogs, SDK, and APIs, brands can efficiently organize their data, empowering marketing teams and reducing dependence on technical resources.
- Activate Data for Increased Personalization and Relevance - New enhanced data management capabilities in Braze Catalogs help brands understand and optimize data collection and utilization over time. With turnkey partner integrations into the Braze Data Platform, they can combine these insights with other data sources to understand and act on user behavior in real time, using reporting and analytics for impactful campaigns. Sage AI by Braze™ then helps test and deliver personalized experiences at scale, extending the value of brands' first-party data, so that customer engagement remains valuable and avoids being intrusive.
- Distribute Data to Build Brand Equity - The Braze Data Platform facilitates secure and efficient distribution of product, engagement, and customer data to preferred third-party tools for deeper analysis, including analytics and business intelligence solutions from Amplitude, Contentsquare, Mixpanel and Snowplow. Braze works directly with customers to prioritize integrations with their preferred data sources and destinations, offering a robust set of Braze Currents connectors, Snowflake Data Sharing and enterprise-grade APIs to help brands get broader organizational value from customer engagement data generated and collected with Braze.
"Modern marketers need access to a unified view of their data, to connect with their customers personally in an efficient and personal way," said Kevin Wang, Chief Product Officer of Braze. "Our mission with the Braze Data Platform is to empower brands of all sizes to harness the power of their data for superior customer engagement across digital channels. Our platform seamlessly integrates with leading data ecosystem technologies, allowing brands to unify and activate their data effortlessly. With a real-time stream processing foundation, Braze allows brands to gain immediate insight into customer behavior."
Inclusive of Braze products and partner ecosystem integrations, the Braze Data Platform fuels highly tailored, impactful experiences across digital touchpoints. The composable nature of the platform allows brands to leverage the technology and ecosystem integrations they need, to take action on ever-changing customer preferences and behaviors, and to drive customer engagement experiences that are personalized, relevant, and memorable.
As some brands have advanced use cases that require the activation of first-party data for marketing and beyond, such as sales and customer success, Braze closely partners with customer data platforms (CDPs) like Amperity, Amplitude, Census, Hightouch, mParticle, Rudderstack, Simon Data, Tealium, Treasure Data and Twilio Segment. With our CDP partners, Braze offers a comprehensive approach that enhances data unification, activation and distribution, throughout the entire data lifecycle.
"Snowflake is aligned with Braze in the shared goal to help brands leverage their data more fully. The Braze Data Platform is a positive step in this journey, helping make data work harder. Bringing applications to the data is the backbone of our AI Data Cloud product vision, and we're thrilled to see how Braze helps brands with this today," said Tarik Dwiek, Head of Technology Alliances at Snowflake.
For more information about the Braze Data Platform, please visit: Braze Data Platform
Forward-Looking Statements
This press release contains "forward-looking statements" within the meaning of the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995, including but not limited to, statements regarding the performance of and expected benefits from Braze and its products, including the Braze Data Platform. These forward-looking statements are based on the current assumptions, expectations and beliefs of Braze, and are subject to substantial risks, uncertainties and changes in circumstances that may cause actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by the forward-looking statements. Further information on potential factors that could affect Braze results are included in Braze's Quarterly Report on Form 10-Q for the fiscal quarter ended April 30, 2024, filed with the U.S. Securities and Exchange Commission on June 7, 2024, and the other public filings of Braze with the U.S. Securities and Exchange Commission. The forward-looking statements included in this press release represent the views of Braze only as of the date of this press release, and Braze assumes no obligation, and does not intend to update these forward-looking statements, except as required by law.
About Braze
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty. The company has been recognized as a 2024 U.S. News Best Technology Companies to Work For, is a 2023 UK Best Workplace for Women by Great Place to Work, and was named a Leader by Gartner® in the 2023 Magic Quadrant™ for Multichannel Marketing Hubs and in The Forrester Wave™: Cross-Channel Marketing Hubs, Q1 2023. Braze is headquartered in New York with 10+ offices across North America, Europe, and APAC. Learn more at braze.com.
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