Calix SmartHome and SmartTown Will Make It Even Easier for Providers To Grow Revenue and Trust With Compelling Subscriber Experiences
Calix announces new SmartHome and SmartTown capabilities that will enable providers to deliver a range of differentiated experiences, like connectivity backups for remote workers, scam and privacy protections to ensure subscriber security, and a secure Wi-Fi paywall to grow revenue streams, expand market share, and deepen subscriber trust
Today, Calix, Inc. (NYSE:CALX) announced powerful new Calix SmartHome™ and SmartTown® capabilities that enable broadband service providers (BSPs) to accelerate growth and expand market share with exceptional subscriber experiences. As part of our continuous innovation for the Calix Broadband Platform and integrated SmartLife™ managed services, these capabilities include reliable connectivity for remote and hybrid workers with HomeOfficeIQ™, deep and dark email monitoring and breach alerts via ScamWatchIQ™, and scam validation and identity theft resolution support with ScamPRO™. Additionally, a new SmartTown capability will help increase brand awareness for BSPs and open new Wi-Fi monetization opportunities in community spaces. Together, these innovations help BSPs differentiate their offerings, driving higher revenue and average revenue per user (ARPU), while building lasting subscriber trust. With Calix, BSPs can continue to accommodate subscribers' lifestyles and unlock new opportunities for growth and engagement across their communities.
In today's market, BSPs must embrace experience-driven offers to rise above commoditization and differentiate their businesses. With the Calix Platform, BSPs can deliver these experiences efficiently to drive growth and boost revenue in residential markets. Calix customers like Jade Communications raised their Net Promoter Score℠ (NPS®) 32 points with tailored plans, ECE Fiber lifted ARPU 10 percent by adding outdoor Wi-Fi experiences, and Peñasco Valley Telephone Cooperative drove over 7 percent ARPU growth with lifestyle-based offerings. AI is accelerating this shift—enabling BSPs to deliver exceptional experiences to their subscribers, open new revenue streams, and continue their transformation as broadband experience providers.
Because SmartHome and SmartTown are integrated with the Calix Platform, these new capabilities will further enhance BSPs' ability to deploy and manage robust residential offerings that differentiate, drive revenue, and increase trust thanks to:
- Reliable connectivity and easy customization in CommandIQ® for remote and hybrid workers. HomeOfficeIQ will enable BSPs to deliver redundant connectivity with cellular failover, ensuring subscribers enjoy the same business-class reliability at home as they do at the office. With the CommandIQ mobile app, subscribers will be able to easily customize their settings, ensuring the devices they choose stay connected during a network interruption. This will enable BSPs to capture remote and hybrid workers with personalized offers to increase APRU and subscriber trust.
- Comprehensive scam monitoring, validation, and expert identity theft support. ScamWatchIQ will give BSPs yet another way to safeguard subscribers from malicious activity. In CommandIQ, subscribers will be alerted when a breach is detected and be given actionable next steps. For more discerning subscribers requiring additional security features, ScamPRO will provide scam validation for suspicious communications—such as emails, websites, calls, and texts—and offer 24/7 access to identity theft resolution experts.
- A secure paywall for SmartTown Wi-Fi reinforcing brand value in community spaces. The SmartTown paywall will offer a new opportunity for BSPs to increase brand awareness with safe, secure Wi-Fi access at outdoor venues, festivals, sports facilities, and parks. An intuitive login portal will make onboarding and payment experiences simple and memorable for all users, helping boost brand value. Leveraging the Calix Platform, BSPs will be able to easily deploy and manage the paywall while helping generate additional revenue.
To further enable innovation and meet evolving deployment needs, Calix is also expanding the market-leading Unlimited Subscriber Wi-Fi 7 portfolio with the GigaSpire® 7u6 and 7u6m, as well as the GigaPro® 7p6. These systems will help BSPs address a wider range of residential, business, and multi-dwelling unit applications. Additional Wi-Fi 7 systems are planned for 2026.
William S. Helmly, president and chief executive officer at Home Telecom, said: "At Home Telecom, our mission has always been to strengthen the communities we serve. With the latest Calix SmartHome and SmartTown capabilities, we will continue to transform how we deliver exceptional, differentiated experiences for every subscriber—whether at home or across our communities. These advancements will also help us protect families and keep them connected to what matters most. After expanding SmartTown to 12 communities in just seven months, the new innovations will only help accelerate our growth and build a more connected South Carolina."
Amrit Chaudhuri, chief marketing officer at Calix, said: "Differentiated subscriber experiences are the foundation of smart homes and connected communities. With the Calix Broadband Platform, we enable broadband service providers to connect and protect subscribers, unlocking new opportunities for growth and service innovation. Today's advancements are not just new capabilities for SmartHome and SmartTown—they are catalysts for deeper subscriber trust and a future where broadband serves subscribers' every need, enabling them to safely engage in the digital world around them."
Discover more about Calix SmartHome and SmartTown by joining the ConneXions 2025 livestream on October 21, 8-10:30 a.m. (Pacific Time).
About Calix
Calix, Inc. (NYSE:CALX)—Calix is an agentic AI cloud and appliance-based platform and managed services company. Communications service providers leverage the Calix agentic platform and managed services to simplify operations, engagement, and service, innovate for their consumer, business, and municipal subscribers, and grow their value for members, investors, and the communities they serve.
Our end-to-end agentic AI platform and managed services democratize the use of data enabling our customers of any size to operate efficiently, acquire subscribers, and deliver exceptional experiences. Calix is dedicated to driving continuous improvement in partnership with our growing ecosystem to support the transformation of our customers and their communities.
This press release contains forward-looking statements that are based upon management's current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix's business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix's results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and available at www.sec.gov.
Calix and the Calix logo are trademarks or registered trademarks of Calix and/or its affiliates in the U.S. and other countries. A listing of Calix's trademarks can be found at https://www.calix.com/legal/trademarks.html. Third-party trademarks mentioned are the property of their respective owners.
Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.
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