Chime Reports Third Quarter 2025 Financial Results

Strong top-line momentum with 29% year-over-year revenue growth, exceeding guidance

Active Members grew 21% year-over-year to 9.1 million

Raised Q4 and full-year 2025 outlook and announced $200 million share repurchase program

Chime^® (NASDAQ:CHYM), a leading consumer financial technology company, today reported financial results for the quarter ended September 30, 2025.

"Month after month, more mainstream Americans are choosing Chime as their primary financial partner¹ — and that momentum is fueling our great results," said Chris Britt, CEO and Co-founder of Chime. "We delivered another outstanding quarter, exceeding guidance, expanding margins, and raising our full-year outlook. Our 29% year-over-year revenue growth and 21% year-over-year Active Members growth reflect the strength of our model and the trust we've built with our members. Our $200 million share repurchase program underscores our confidence in Chime's financial strength, durable business model, and long-term growth potential."

Third Quarter 2025 Financial Highlights

We reported strong top- and bottom-line growth in the third quarter, exceeding our guidance.

• Revenue was $544 million, up 29% year-over-year.
  • Payments revenue grew 16% year-over-year to $363 million, and 20% year-over-year when combined with Outbound Instant Transfer (OIT) revenue (see below for further details on OIT).
  • Platform-related revenue (inclusive of OIT) grew 65% year-over-year to $180 million, reflecting continued adoption of MyPay.
• Gross profit was $474 million, yielding an 87% gross margin.
• Transaction profit (non-GAAP) was $377 million, yielding a 69% transaction margin.
• Net loss was $55 million and net margin was (10)%.
• Adjusted EBITDA (non-GAAP) was $29 million. Adjusted EBITDA margin of 5% represented a 9 percentage point increase year-over-year, an acceleration from the 2 percentage point increase year-over-year in the first half of 2025, reflecting disciplined growth in operating expenses.
• Active Members grew 21% year-over-year to 9.1 million, while acquisition cost per new Active Member (CAC) fell over 10% year-over-year for the third consecutive quarter.
  • Our fastest-growing segment is members earning $75,000 or more annually.
• Average Revenue per Active Member (ARPAM) grew 6% year-over-year to $245.
• Purchase Volume (PV) increased 15% year-over-year to $32.3 billion, and 18% year-over-year when combined with OIT volume (see below for further details on OIT).

Third Quarter 2025 Business Highlights

• Successful Chime Card rollout: We introduced Chime Card in September to new members, our latest product that makes fee-free banking with Chime even more rewarding. It delivers a premium banking experience for direct depositors, including 1.5% cash back rewards and a titanium design option. Those who have adopted Chime Card are already using it for 80% of their spend.
• Strong progress on MyPay's unit economics: We continue to strengthen our short-term liquidity offerings, leveraging our rich data and privileged repayment position as members' primary account. We delivered over 20 basis points of sequential improvement in loss rates quarter-over-quarter, bringing MyPay transaction margin to over 45%.
• Making the member experience more convenient with OIT: In January, we launched OIT, which allows members to move funds instantly to their secondary accounts for activities such as investing or peer-to-peer payments for a 1.75% fee. This feature enhances convenience for members, while driving higher monetization for Chime. OIT, which is reported separately from PV and captured in platform-related revenue, replaces some transactions that earn debit interchange and are reported in PV. As a result, we have seen a mix shift from payments to platform-related revenue with a higher take rate. Since launch, OIT has scaled rapidly, reaching $640 million in volume this quarter.
• Chime Enterprise expanding partnerships: We recently announced strategic partnerships with Workday and UKG, two of the largest global human capital management platforms. In addition, new employer partners launched include Maxwell Group, Etech, and Ubiquity. While still early days, the employee adoption rates to direct deposit at our employer partners have exceeded our expectations.
• ChimeCore migration complete: We successfully completed the migration to ChimeCore — our proprietary transaction processing core and ledger — ahead of schedule. ChimeCore now serves as the system of record and payments processor for all member accounts and transactions.² We expect this to reduce transaction processing costs and accelerate our ability to innovate, positioning us to deliver on our ambitious 2026 product roadmap and beyond.

Share Repurchase Program

Our Board of Directors has authorized a share repurchase program of up to $200 million of our outstanding Class A common stock, demonstrating management and the Board's confidence in Chime's financial strength and future potential. Under this program, we are authorized to repurchase shares of Class A common stock from time to time through open market transactions, privately negotiated transactions, and other means subject to market conditions and in compliance with applicable securities laws, including through Rule 10b5-1 plans. Open market repurchases may be structured to occur in accordance with the requirements of Rule 10b-18. The timing, manner, price, and amount of any repurchases will be determined by Chime at its discretion and depend on a variety of factors, including legal requirements, price, and economic and market conditions. The repurchase program does not obligate us to repurchase any particular amount of Class A common stock and may be suspended or discontinued at any time at our discretion without prior notice, subject to all applicable securities laws.

Outlook

Strong execution across the business continues to position Chime for durable growth and progress towards profitability. We are raising our fourth quarter and full-year guidance for revenue and adjusted EBITDA.

For the fourth quarter of 2025, we expect:

• Revenue between $572 million to $582 million, resulting in year-over-year revenue growth between 20% and 23%.
• Adjusted EBITDA between $43 million to $48 million, with an adjusted EBITDA margin of 8% – reflecting continued acceleration of our margin improvement in Q3.

For the full year of 2025, we now expect:

• Revenue between $2.163 billion to $2.173 billion, resulting in year-over-year revenue growth between 29% and 30%.
• Adjusted EBITDA between $113 million to $118 million, with an adjusted EBITDA margin of 5%.

The outlook provided above constitutes forward-looking information within the meaning of applicable securities laws and is based on a number of assumptions and subject to a number of risks. See cautionary note regarding "Forward-Looking Statements" in the press release.

Conference Call Information

Chime will host a conference call to discuss its third quarter 2025 financial results and financial outlook at 2:00 p.m. Pacific Time (5:00 p.m. Eastern Time) today. A live webcast of the earnings conference call will be accessible on Chime's Investor Relations website at investors.chime.com. A replay will be available on the Investor Relations website following the call.

An investor presentation, including supplemental financial information and reconciliation of certain non-GAAP financial measures to their nearest comparable GAAP measures, will be available through Chime's Investor Relations website at investors.chime.com.

About Chime

Chime (NASDAQ:CHYM) is a financial technology company founded on the premise that core banking services should be helpful, easy, and free. We offer a broad range of low-cost banking and payments products that address the most critical financial needs of everyday people. Our member-aligned business model has helped millions of people to unlock financial progress^™. Member deposits are FDIC-insured through The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC, up to applicable limits*.

Forward-Looking Statements

This release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, which statements involve substantial risks and uncertainties. Forward-looking statements generally relate to future events or future financial or operating performance. In some cases, you can identify forward-looking statements by terminology such as "may," "will," "should," "expect," "plan," "anticipate," "could," "would," "intend," "target," "project," "contemplate," "believe," "estimate," "predict," "potential," "goal," "objective," "seek," or "continue" or the negative of these terms or other comparable terminology that concern Chime's expectations, strategy, plans, or intentions. Forward-looking statements in this release may relate to, but are not limited to, expectations of future results of operations or financial performance of Chime, expectations regarding certain of our key financial and operating metrics, our business and growth strategy, including future product development plans, our market opportunity, the performance of newly launched products and innovations, our technological capabilities, including the ability of ChimeCore to reduce processing costs and accelerate innovation, the demand for Chime's products and services, our expectations and management of future growth, our expectations regarding our industry and traditional banks, and our ability to execute our share repurchase program, as well as assumptions relating to the foregoing. You should not put undue reliance on any forward-looking statements. Forward-looking statements should not be read as a guarantee of future performance or results, and will not necessarily be accurate indications of the times at, or by, which such performance or results will be achieved, if at all.

Forward-looking statements are based on information available at the time those statements are made or on management's good faith beliefs and assumptions as of that time with respect to future events, and are subject to risks and uncertainties that could cause actual performance or results to differ materially from those expressed in, or suggested by, the forward-looking statements. These risks and uncertainties include risks related to our ability to attract and retain Active Members; our relationships with our bank partners; changes in rules and practices concerning interchange fees, card network fees, and other fees and assessments; our ability to maintain and protect our brand; our ability to maintain member satisfaction and provide reliable member support; our ability to develop new products and enhancements for existing products; our reliance on third parties and their systems; our history of net losses and ability to achieve and maintain profitability; and the complex and evolving laws and regulations applicable to our business and the banking ecosystem. Further information on these risks and other factors that could affect our financial results are set forth in our filings with the Securities and Exchange Commission (SEC), including in our Quarterly Report on Form 10-Q for the quarter ended June 30, 2025 filed with the SEC on August 11, 2025. In light of these risks and uncertainties, the forward-looking events and circumstances discussed in this release may not occur and actual results could differ materially from those anticipated or implied in the forward-looking statements. Moreover, we operate in a very competitive and rapidly changing environment. New risks and uncertainties emerge from time to time, and it is not possible for us to predict all risks and uncertainties that could have an impact on the forward-looking statements contained in this release. Except as required by law, Chime does not undertake any obligation to publicly update or revise any forward-looking statement, whether as a result of new information, future developments, or otherwise.

Non-GAAP Financial Measures

To supplement our consolidated financial information prepared and presented in accordance with U.S. generally accepted accounting principles ("GAAP"), we use certain financial measures that are not prepared in accordance with GAAP, including transaction profit, transaction margin, adjusted EBITDA, and adjusted EBITDA margin, to facilitate analysis of our financial trends and for internal planning and forecasting purposes. We use these non-GAAP financial measures in conjunction with GAAP measures to evaluate our operating performance, formulate business plans, prepare budgets and forecasts, and make strategic decisions, including those relating to operating expenses and the allocation of internal resources. We believe that these non-GAAP financial measures provide useful information to investors, analysts, and others about our business and financial performance, enhance their overall understanding of our performance, and can assist in providing a more consistent and comparable overview of our financial performance across periods. Our definitions may differ from the definitions used by other companies and therefore comparability may be limited. In addition, other companies may not publish these or similar metrics. Further, these metrics have certain limitations in that they do not include the impact of certain expenses that are reflected on our consolidated statements of operations. Accordingly, our non-GAAP financial measures are presented for supplemental purposes only and should be considered in addition to, and not as substitutes for, or in isolation from, measures prepared in accordance with GAAP. A reconciliation of these measures to the most directly comparable GAAP measures is included at the end of this release.

We have not provided the forward-looking GAAP equivalents for certain forward-looking non-GAAP measures included in this release, or a GAAP reconciliation, as a result of the uncertainty regarding, and the potential variability of, reconciling items such as stock-based compensation expense. Accordingly, a reconciliation of these forward-looking non-GAAP metrics to their corresponding forward-looking GAAP equivalents is not available without unreasonable effort. However, it is important to note that material changes to reconciling items could have a significant effect on future GAAP results.

Adjusted EBITDA

We define adjusted EBITDA as net income (loss), adjusted for (i) depreciation and amortization expense, (ii) other income (expense), net, (iii) provision (benefit) for income taxes, (iv) stock-based compensation expense including related payroll tax, and (v) certain expenses that do not reflect our core operations and may vary significantly from period to period, including restructuring charges, impairment charges, stock-based charitable expense, and certain legal and regulatory charges, as applicable.

Adjusted EBITDA Margin

We define adjusted EBITDA margin as adjusted EBITDA divided by revenue.

We believe that adjusted EBITDA and adjusted EBITDA margin are key measures of our operating performance, and management uses these measures to formulate business plans, prepare budgets and forecasts, and make strategic decisions, including those relating to operating expenses and the allocation of internal resources.

Transaction Profit

We define transaction profit as gross profit less transaction and risk losses.

Transaction Margin

We define transaction margin as transaction profit divided by revenue.

We believe that transaction profit and transaction margin are key measures of the incremental profit generated by member transactions.

Key Metrics

We use the following key metrics to help us evaluate our business and growth trends, establish budgets, evaluate the effectiveness of our investments, and assess operational efficiencies.

Active Members

We define an Active Member as a member who has initiated a money movement transaction on our platform in the last calendar month of the applicable period. Member-initiated money movement transactions include, but are not limited to, purchases with Chime-branded debit or credit cards, funding a member account, withdrawing funds from an ATM, sending or receiving funds with Pay Anyone, or taking a MyPay advance. Active Members are a key indicator of the scale of our engaged member base.

Average Revenue Per Active Member ("ARPAM")

We define Average Revenue per Active Member ("ARPAM") as revenue generated in the calendar quarter multiplied by four and divided by the average of the number of Active Members at the end of the prior quarter and the end of the current quarter. ARPAM is a key indicator of our ability to monetize member engagement, as it captures both the impact of payments revenue from Purchase Volume as well as the monetization of products that contribute to platform-related revenue.

Purchase Volume

We define Purchase Volume as the total dollar value of member purchase transactions using Chime-branded debit or credit cards during a given period, net of any adjustments or refunds. Purchase Volume is a key driver of payments revenue, because the interchange fees upon which our payments revenue is based are generally determined as a percentage of the underlying transaction value plus a fixed amount per transaction based upon rates set by the card networks. Purchase Volume is also a key indicator of aggregate member engagement. Purchase Volume does not include other types of transaction volumes such as deposits, ATM withdrawals, SpotMe and MyPay advances, sending or receiving funds with Pay Anyone, and ACH or direct debit transfers.

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