ComEd Recognized for Advanced Technology and Customer Programs By National Organizations
For its work to bring innovation technology and programs to provide greater service to customers, ComEd programs were recently recognized by Gartner and Public Utilities Fortnightly. These programs focus on improving grid reliability and bringing greater electric vehicle accessibility to customers.
ComEd Pole Top Health AI Program – ComEd received a third-place award at the Gartner Eye on Innovation awards for Utilities and Power for its Pole Top Health AI program. Currently, the company utilizes periodic pole inspections to monitor the health of its fleet of 1.3 million wooden poles. These inspections focus on the health of the pole at the ground line. However, the top of the pole is where most of the utility's equipment is attached. In order to better guide asset replacement programs, the ComEd Pole Top Health AI program takes a more holistic view of pole health, including a top-down visual inspection of the pole performed by drones and evaluated automatically by computer vision. The technology has shown to be 86 percent accurate in determining necessary pole replacement and has helped prevent nearly 3,000 customer interruptions.
ComEd EV Programs – ComEd was recognized by Public Utilities Fortnightly as a Top Innovator for 2025 for its electric vehicle programs. These include:
- Residential and non-residential Rebates to incentivize public and private EV charging infrastructure and the purchase or lease of fleet electric vehicles of all weight classes.
- Multiple tools and technical assistance to businesses and public entities looking to electrify their vehicles and/or install charging infrastructure. This includes free personalized Fleet Electrification Assessments (FEA), an interactive EV Load Capacity map to support early siting of charging infrastructure in areas with sufficient grid capacity, a EV toolkit with multiple educational resources for both residential and non-residential customers, and partnership with the Metropolitan's Mayors' Caucus to support municipalities looking to gain "EV Ready" status via an EV Readiness Program.
- A network of Service Provider, Dealers, and EV Manufacturers to improve customer experience and offer upfront rebates at the point of purchase.
- Community EV Ambassadors to connect with LI/EIEC customers
ComEd's EV programs have provided $5 million in EV rebates, including 78 percent for low-income and economically-eligible communities, led to the energization of over 5,500 new public and private charging ports, which is equivalent to one new charging port being energized nearly every two hours in northern Illinois every day for the past 17 months and incentivized the purchase/lease of over 1,400 new or pre-owned fleet EVs.
"We are proud to be recognized for these program that put our customers first in both ensuring a safe reliable grid and increasing access to clean technology," said David Perez, ComEd Executive Vice-President and COO. "Innovation is foundational to the work ComEd does to ensure we are meeting the needs of customers today and in the future."
ComEd is a unit of Chicago-based Exelon Corporation (NASDAQ:EXC), a Fortune 200 energy company serving more than 10.5 million electricity and natural gas customers – the largest number of customers in the U.S. ComEd powers the lives of more than 4 million customers across northern Illinois, or 70 percent of the state's population. For more information visit ComEd.com, and connect with the company on Facebook, Instagram, LinkedIn, X, and YouTube.
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