Awarded Top Innovation in Payments at the 2024 PayTech Awards USA and honored for omnichannel experience and recurring payment innovation at the 2024 Juniper Future Digital Awards
CSG Forte, a leader in complete and customizable digital payment solutions, announced three industry award wins for innovation in payments today. CSG Forte Engage, a multi-channel, low-to-no code payment solution, earned two awards at the Juniper Research 2024 Future Digital Awards for Fintech & Payments: Platinum in the Omnichannel Payments Platform category and Gold in the Recurring Payment Platform Innovation category. In the 2024 PayTech Awards USA, CSG Forte Engaged earned the Top Innovation in Payments award.
"Recurring payments will present a $15 trillion opportunity by 2027. This means now is the time for vendors in the space to stay agile and embrace customer choice," said Nick Maynard, VP of Fintech Market Research, Juniper Research. "CSG consistently surpassed our evaluation criteria for innovation, user experience, compliance and security, in a highly competitive field. We were impressed by how CSG Forte Engage offers a true omnichannel experience to help improve customer satisfaction and engagement while mitigating late, failed and abandoned payments."
"Consumers want more flexibility in how they pay," said Jeff Kump, president, Payments, CSG. "Organizations that offer a variety of payment methods across multiple channels, while making transactions easier for the customer, can complete more payments, save call center costs and drive customer satisfaction and loyalty. Simultaneously, this helps organizations reduce payment card industry (PCI) scope to enable a more secure transaction. I am grateful to work with a team that goes above and beyond to deliver these results to our customers."
CSG Forte Engage lets customers pay when and how they want. With the low-to-no code platform, organizations can create personalized, secure statements and send them to customers for payment via the channel of their choice. With stringent security features, CSG Forte Engage simultaneously helps organizations protect against payment data exposure, mitigate data breaches and modernize the customer experience.
Intech Worldwide LP (Intech), a software solutions provider for courts, has partnered with CSG Forte to provide multichannel payment processing through Intech's Apex Court Solutions software. By leveraging CSG Forte Engage, Intech is able to provide users with the flexibility to pay via text message, email and interactive voice response (IVR) in English and Spanish, as well as pre-scheduled payments for added convenience.
"There is a pressing need for secure and effective digital payment solutions in the judicial system," said John K. Rich, president, Intech. "The integration with CSG Forte Engage not only saves court clerks hours of work each week but improves the accuracy and efficiency of court collections, supports timely payments and reduces exposure to sensitive payment data. Intech's Apex Court Solutions software remains the only fully integrated court software solution with CSG Forte, providing unparalleled options for courts."
To learn more about CSG Forte Engage, explore our eBook on offering customers a smooth and secure payment process, or watch our webinar on making payments your competitive advantage.
About CSG Forte
CSG Forte delivers digital payments solutions that help organizations scale faster and smarter. With CSG Forte, organizations process omnichannel payments across a best of breed, PCI-compliant digital platform that allows customers to make any payments, via any channel, at any time. Our award-winning technology empowers organizations to modernize how customers pay bills, increasing on-time payments and customer satisfaction while using a single low-code, unified digital platform. CSG Forte processes 168 million customer payments annually, totaling over $118 billion in payments, for more than 114,000 merchants across government, telecom, property management, healthcare and other industries.
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. Our customer experience, billing and payments solutions help companies of any size make money and make a difference. With our SaaS solutions, company leaders can take control of their future and tap into guidance along the way from our fiercely committed and forward-thinking CSGers around the world.
To learn more, visit www.csgi.com and www.forte.net and connect with us on LinkedIn and Twitter.
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