Enterprises Are Adopting Data and Governance Frameworks and Talent Strategies for Agentic AI, ISG Says
BNSF, Princess Cruise Lines, Meta, Bayer, Mayo Clinic, Thermo Fisher Scientific, Arch Insurance, Dentsu and Caterpillar to share AI strategies at the ISG AI Impact Summit
New research from global AI-centered technology research and advisory firm Information Services Group (ISG) (Nasdaq: III) says enterprise agentic AI initiatives are gaining momentum as companies redesign data architectures, governance frameworks and employee training to support more agents with greater autonomy.
The 2025 ISG Provider Lens® global Agentic AI Services report says agentic AI can deliver measurable improvements in operational efficiency, decision-making and customer experience if organizations begin with focused use cases where agentic AI can augment human decision-making, and if they invest in talent readiness and a disciplined strategy that integrates governance, observability and ethical oversight.
"Most agentic AI deployments today are simple and model-driven, with agents acting toward predefined objectives with structured prompts and constrained logic," said Loren Absher, Americas lead for ISG AI Advisory and host of the ISG AI Impact Summit. "The real excitement – and the real challenge – is building agents that can work seamlessly across functions. This requires organizations to invest in data structures and governance that will enable AI agents to make decisions and act on their goals."
Leaders from BNSF, Princess Cruise Lines, Meta, Bayer, Mayo Clinic, Thermo Fisher Scientific, Arch Insurance, Dentsu, Caterpillar and more will join the ISG AI Impact Summit, November 17–18 at Ease, 605 Third Avenue in New York, to discuss how their organizations are adopting, scaling, governing and measuring agentic and other AI solutions.
Anju Gupta, chief data and analytics officer of BNSF, will deliver the keynote address on the first day of the summit. In "The Power of Human + AI," he will explore how businesses can integrate AI with human judgment to exceed expectations, strengthen decision-making and optimize operations.
The "Garbage In, Insight Out? How AI is Rewriting the Data Playbook" panel discussion will feature Tom Johnstone, senior vice president, data practice, Genpact; Michael Miele, senior director, data warehouse and analytics, Princess Cruise Lines; Kabir Nagrecha, founder and CEO, Tessera Labs, and Rohit Patel, director of the Meta Superintelligence Labs, discussing how to leverage emerging AI capabilities to improve data quality, ownership, trust and accountability.
"From Pilots to Operating Standards: Turning Scattered Generative AI Pilots into Governed, Enterprise-wide Growth Engines," with Deepesh Shrivastava, vice president of data and AI, Persistent Systems, and Ashish Agrawal, director of engineering - AI/ML, Deluxe Corporation, will draw on their live transformation to demonstrate how to turn fragmented pilots into scalable, explainable, resilient ways of working.
Vinod Das, head of pharma R&D drug innovation and AI enablement at Bayer US; Angshuman Dutta, sales leader and vice president, NTT DATA, and Svetlana Makarova, AI strategist and product lead at the Mayo Clinic, will join the "From Pilot to Production: Scaling AI Across Business Units" panel discussion, to share their successes with agentic AI systems that can plan and execute complex workflows.
Day one will conclude with the ISG Startup Challenge, featuring entrepreneurs pitching their business innovations to a panel of judges for an audience vote. Contestants will include Jamison Rotz, CEO of Nearly Human, an enterprise AI software company that transforms the workplace by integrating generative AI with human expertise; Urvashi Batra, cofounder and CEO of Prioriwise, an AI-powered customer success engine for mid-sized IT service providers, and Boz Vitanova, founder and CEO of TeamLift, which embeds personalized AI training directly into workflows.
Day two of the ISG AI Impact Summit will open with an experience-driven blueprint for realizing the promise of AI, in the "Unlocking Real Value from AI at Scale" keynote presentation by Krishna Cheriath, vice president and head of digital and AI for BioPharma Services at Thermo Fisher Scientific.
Strategies for empowering employees to thrive in AI-augmented roles will be the topic of the "Navigating the Human Impact of AI" panel discussion, featuring Amy Lui Abel, PhD, head of career strategy and experiences, Arch Insurance; DaVetta Harper, vice president and organizational change leader, Genpact; Kartick Kalaimani, vice president and global contract to cash value stream lead at Dentsu, and Farhan Shah, CEO and founder of Trivora Insurance Services.
"Building AI systems that are governed, secure and scalable is not an overnight job, but it is the necessary foundation for success," Absher said. "When AI makes it easier for employees to do their work, and when governance makes AI safe and easy to use, it changes how people feel about their work and makes a measurable difference in culture and customer experience."
The "Trust Equation: Unlocking AI Adoption Across Your Enterprise" panel discussion will ask Joanne Charles, associate general counsel and senior director of AI at Gilead Sciences, and Sabaita Mohsin, AI product leader at Caterpillar, how organizations can build trust through responsible AI practices that deliver real business value and protect all stakeholders.
WNS, IBM, Infosys, Persistent Systems, Stefanini, Genpact, NTT DATA, Tessera, Accenture, Wipro, CommandLink, Iridius, CIO Insights and Hifo.co are ISG AI Impact Summit event sponsors.
Additional information and registration are available on the event website.
About ISG
ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.
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