Fibernow Elevates Customer Service to Match Its Best-in-Class Fiber Technology
Fibernow, a leading fiber broadband provider backed by DigitalBridge Group (NYSE: DBRG), has implemented a series of strategic enhancements to its customer service operations, ensuring that the company's industry-leading fiber technology is supported by an equally strong customer experience.
Over the past year, Fibernow has strengthened its customer service platform through the following initiatives:
- Onshore Support Center – Partnered with a local outsourcing provider to exponentially expand support capacity.
- Expanded In-House Team – Added customer service agents dedicated to personalized care and community-specific support.
- AI-Enhanced Service Tools – Leveraged artificial intelligence to equip support teams with the resources needed to deliver faster, more effective solutions.
- New Support Channels – Introduced social media and live chat capabilities to provide customers with additional, convenient ways to connect.
These initiatives have already delivered measurable results. Fibernow has reduced its average call-to-answer time to under 30 seconds, setting a new benchmark for responsiveness, and achieved a 4.7-star Google Reviews rating over the past 12 months. The company also maintains an A+ rating with the Better Business Bureau, underscoring its ongoing commitment to service excellence and customer trust.
What Customers Are Saying
Recent reviews highlight the impact of Fibernow's renewed focus on customer care:
- "Jason was great at explaining everything. Non-stressful for new service! He definitely goes above 5 stars!" – Marco G., Sept. 18, 2025
- "Fibernow installed fiber optic cables and equipment flawlessly. They were neat, pleasant, and professional." – Richard N., Sept. 15, 2025
- "Jevon was outstanding. Immediately understood our problem. He worked with us step by step to cure the problem. Excellent knowledge and patience. His guidance was clear and accurate." – Google Review
- "Walter went above and beyond to help set up our new TV and fix remote issues. Personalized support makes all the difference!" – Michael E., Google Review
Fiber + Service: The Gold Standard
These service enhancements complement Fibernow's best-in-class Passive Optical Network (PON) technology—recognized as the gold standard for internet delivery.
- Future-Proof Performance – Fiber delivers virtually unlimited bandwidth, supporting streaming, smart home automation, video conferencing, and gaming all at once without slowdowns.
- Unmatched Reliability – Unlike copper-based DSL or cable, fiber is resistant to electrical interference, weather, and peak-hour congestion.
- Built for Scale – With scalability to support tomorrow's demands, fiber ensures residents and communities are always connected at top speeds.
"Technology on its own is not enough. At Fibernow, what truly sets us apart is our ability to deliver the fastest, most reliable fiber network while providing a customer experience that consistently goes above and beyond expectations," said Luis Rodriguez, CEO of Fibernow.
About Fibernow
Founded in 2004 and based in South Florida, Fibernow is a leading fiber broadband provider serving both communities and businesses across Florida. Fibernow delivers high-speed fiber internet, cloud-based television, digital voice, and business services including managed IT and hosted voice tailored to support small to mid-sized businesses and large-scale community properties.
View source version on businesswire.com: https://www.businesswire.com/news/home/20250925173640/en/
Stephanie Foulds
VP of Marketing
[email protected]
305-753-5792