Fifth Third (NASDAQ:FITB) has been recognized as part of the 2026 Forbes Best Customer Service List. This is the third consecutive year Fifth Third's customer service efforts have been recognized by Forbes.

"At Fifth Third, our commitment to putting customers at the center of everything we do reflects our dedication to delivering the best possible experience," said Jamie Leonard, chief operating officer at Fifth Third. "Whether connecting with us in a financial center, online or through our mobile app, we strive to provide our customers seamless, secure and personalized experiences that exceed expectations and build lasting trust."

To create Forbes' Best Customer Service 2026 list, Forbes partnered with HundredX, a customer-insights company, who conducted a year-long survey of more than 150,000 consumers. The survey generated over 3.8 million ratings across more than 3,500 unique brands. Survey participants were asked to evaluate brands on four factors: personal interaction, speed, services and resolution.

About Fifth Third

Fifth Third is a bank that's as long on innovation as it is on history. Since 1858, we've been helping individuals, families, businesses and communities grow through smart financial services that improve lives. Our list of firsts is extensive, and it's one that continues to expand as we explore the intersection of tech-driven innovation, dedicated people and focused community impact. Fifth Third is one of the few U.S.-based banks to have been named among Ethisphere's World's Most Ethical Companies^® for several years. With a commitment to taking care of our customers, employees, communities and shareholders, our goal is not only to be the nation's highest performing regional bank, but to be the bank people most value and trust.

Fifth Third Bank, National Association is a federally chartered institution. Fifth Third Bancorp is the indirect parent company of Fifth Third Bank and its common stock is traded on the NASDAQ^® Global Select Market under the symbol "FITB." Investor information and press releases can be viewed at www.53.com. Deposit and credit products provided by Fifth Third Bank, National Association. Member FDIC.

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Jordan DuShane (Media Relations)

Jordan.dushane@53.com

Matt Curoe (Investor Relations)

matt.curoe@53.com | 513-534-2345

Fifth Third Named to Forbes Best Customer Service List