Q4 Subscription Revenue Growth of 19%
Q4 Total Revenue Growth of 17%
Q4 Record Operating Cash Flow of $50 Million
Five9, Inc. (NASDAQ:FIVN), the Intelligent CX Platform provider, today reported results for the fourth quarter and full year ended December 31, 2024.
Fourth Quarter 2024 Financial Results
- Revenue for the fourth quarter of 2024 increased 17% to a record $278.7 million, compared to $239.1 million for the fourth quarter of 2023.
- GAAP gross margin was 56.0% for the fourth quarter of 2024, compared to 52.9% for the fourth quarter of 2023.
- Adjusted gross margin was 63.5% for the fourth quarter of 2024, compared to 61.3% for the fourth quarter of 2023.
- GAAP net income for the fourth quarter of 2024 was $11.6 million, or 4.2% of revenue and $0.13 per diluted share, compared to GAAP net loss of $(12.4) million, or (5.2)% of revenue and $(0.17) per basic share, for the fourth quarter of 2023.
- Non-GAAP net income for the fourth quarter of 2024 was $60.3 million, or 21.6% of revenue and $0.79 per diluted share, compared to non-GAAP net income of $45.1 million, or 18.9% of revenue and $0.61 per diluted share, for the fourth quarter of 2023.
- Adjusted EBITDA for the fourth quarter of 2024 was $64.3 million, or 23.1% of revenue, compared to $48.3 million, or 20.2% of revenue, for the fourth quarter of 2023.
- GAAP operating cash flow for the fourth quarter of 2024 was $49.8 million, compared to GAAP operating cash flow of $36.5 million for the fourth quarter of 2023.
2024 Financial Results
- Total revenue for 2024 increased 14% to a record $1,041.9 million, compared to $910.5 million in 2023.
- GAAP gross margin was 54.2% for 2024, compared to 52.5% in 2023.
- Adjusted gross margin was 61.7% for 2024, compared to 61.0% in 2023.
- GAAP net loss for 2024 was $(12.8) million, or (1.2)% of revenue and $(0.17) per basic share, compared to GAAP net loss of $(81.8) million, or (9.0)% of revenue and $(1.13) per basic share, in 2023.
- Non-GAAP net income for 2024 was $185.3 million, or 17.8% of revenue and $2.47 per diluted share, compared to non-GAAP net income of $149.9 million, or 16.5% of revenue and $2.05 per diluted share, in 2023.
- Adjusted EBITDA for 2024 was $196.0 million, or 18.8% of revenue, compared to $166.3 million, or 18.3% of revenue, in 2023.
- GAAP operating cash flow for 2024 was $143.2 million, compared to GAAP operating cash flow of $128.8 million, in 2023.
"We are very pleased to report strong year end results, with 2024 annual revenue exceeding $1 billion. Fourth quarter revenue growth accelerated to 17%, driven by our subscription revenue growing 19%. We reached an all-time record adjusted EBITDA margin of 23%, helping drive our highest ever quarterly operating cash flow of $50 million. Throughout the year, we extended our leadership position in AI by further enhancing our AI-powered platform to deliver the New CX. Our record results and strong traction in our AI business continue to demonstrate the power of our platform in enabling brands to elevate their CX in this rapidly evolving world of AI as evidenced by our Enterprise AI revenue growing 46% YoY in the fourth quarter. We believe we are well positioned with our AI-powered platform and trusted AI experts to continue driving durable long-term growth and look forward to building on our momentum in 2025."
- Mike Burkland, Chairman and CEO, Five9
Business Outlook
Five9 provides guidance based on current market conditions and expectations. Five9 emphasizes that the guidance is subject to various important cautionary factors referenced in the section entitled "Forward-Looking Statements" below, including risks and uncertainties associated with the ongoing impact of macroeconomic challenges.
-
For the full year 2025, Five9 expects to report:
- Revenue in the range of $1.140 to $1.144 billion.
- GAAP net income per share in the range of $0.09 to $0.16, assuming diluted shares outstanding of approximately 90.0 million.
- Non-GAAP net income per share in the range of $2.58 to $2.62, assuming diluted shares outstanding of approximately 77.3 million.
-
For the first quarter of 2025, Five9 expects to report:
- Revenue in the range of $271.5 to $272.5 million.
- GAAP net loss per share in the range of $(0.15) to $(0.09), assuming basic shares outstanding of approximately 76.0 million.
- Non-GAAP net income per share in the range of $0.47 to $0.49, assuming diluted shares outstanding of approximately 76.8 million.
With respect to Five9's guidance as provided above, please refer to the "Reconciliation of GAAP Net Loss to Non-GAAP net income - Guidance" table for more details, including important assumptions upon which such guidance is based.
Conference Call Details
Five9 will discuss its fourth quarter 2024 results today, February 20, 2025, via Zoom webinar at 4:30 p.m. Eastern Time. To access the webinar, please register by clicking here. A copy of this press release will be furnished to the Securities and Exchange Commission on a Current Report on Form 8-K and will be posted to our website, prior to the conference call.
A live webcast and a replay will be available on the Investor Relations section of the Company's web-site at http://investors.five9.com/.
Non-GAAP Financial Measures
In addition to disclosing financial measures prepared in accordance with U.S. generally accepted accounting principles (GAAP), this press release and the accompanying tables contain certain non-GAAP financial measures. We calculate adjusted gross profit and adjusted gross margin by adding back the following items to gross profit: depreciation, intangibles amortization, stock-based compensation, exit costs related to the closure and relocation of our Russian operations, acquisition and related transaction costs and one-time integration costs, lease amortization for finance leases and costs related to a reduction in force plan. We calculate adjusted EBITDA by adding back or removing the following items to or from GAAP net loss: depreciation and amortization, stock-based compensation, interest expense, gain on early extinguishment of debt, interest income and other, exit costs related to closure and relocation of our Russian operations, acquisition and related transaction costs and one-time integration costs, impairment charge related to closure of operating lease facilities, lease amortization for finance leases, costs related to a reduction in force plan and provision for income taxes. We calculate non-GAAP operating income by adding back or removing the following items to or from GAAP loss from operations: stock-based compensation, intangibles amortization, exit costs related to the closure and relocation of our Russian operations, and acquisition related transaction costs and one-time integration costs, and costs related to a reduction in force plan. We calculate non-GAAP net income by adding back or removing the following items to or from GAAP net loss: stock-based compensation, intangibles amortization, amortization of discount and issuance costs on convertible senior notes, exit costs related to the closure and relocation of our Russian operations, acquisition and related transaction costs and one-time integration costs, gain on early extinguishment of debt, impairment charge of an equity investment, impairment charge related to closure of operating lease facilities, costs related to a reduction in force plan, and tax benefit associated with an acquired company. For the periods presented, these adjustments from GAAP net loss to non-GAAP net income do not include any presentation of the net tax effect of such adjustments given our significant net operating loss carryforwards. Non-GAAP financial measures do not have any standardized meaning and are therefore unlikely to be comparable to similarly titled measures presented by other companies. The Company considers these non-GAAP financial measures to be important because they provide useful measures of the operating performance of the Company, exclusive of factors that do not directly affect what we consider to be our core operating performance, as well as unusual events. The Company's management uses these measures to (i) illustrate underlying trends in the Company's business that could otherwise be masked by the effect of income or expenses that are excluded from non-GAAP measures, and (ii) establish budgets and operational goals for managing the Company's business and evaluating its performance. In addition, investors often use similar measures to evaluate the operating performance of a company. Non-GAAP financial measures are presented only as supplemental information for purposes of understanding the Company's operating results. The non-GAAP financial measures should not be considered a substitute for financial information presented in accordance with GAAP. Please see the reconciliation of non-GAAP financial measures set forth in this release.
Forward-Looking Statements
This news release contains certain forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995, including the statements in the quote from our Chairman and Chief Executive Officer, including statements regarding Five9's AI platform and its market position and expected impact on the Company's growth, Five9's market opportunity and growth prospect, and the first quarter and full year 2025 financial projections and expectations set forth under the caption "Business Outlook," that are based on our current expectations and involve numerous risks and uncertainties that may cause these forward-looking statements to be inaccurate. Risks that may cause these forward-looking statements to be inaccurate include, among others: (i) the impact of adverse economic conditions, including the impact of macroeconomic challenges, including continued inflation, uncertainty regarding consumer spending, high interest rates, fluctuations in currency rates, the impact of the Russia-Ukraine conflict, the impact of the conflicts in the Middle East, and other factors, may continue to harm our business; (ii) if we are unable to attract new customers or sell additional services and functionality to our existing customers, our revenue and revenue growth will be harmed; (iii) if our existing customers terminate their subscriptions or reduce their subscriptions and related usage, or fail to grow subscriptions at the rate they have in the past or that we might expect, our revenues and gross margins will be harmed and we will be required to spend more money to grow our customer base; (iv) because a significant percentage of our revenue is derived from existing customers, downturns or upturns in new sales will not be immediately reflected in our operating results and may be difficult to discern; (v) if we fail to manage our technical operations infrastructure, our existing customers may experience service outages, our new customers may experience delays in the deployment of our solution and we could be subject to, among other things, claims for credits or damages; (vi) as AI solutions will likely perform an increasing proportion of contact center interactions, if we are unable to replace decreases in subscription revenue from licenses with revenue from the sale of additional AI solutions, our revenue, results of operations and business will be harmed; (vii) further development of our AI solutions may not be successful and may result in reputational harm and our future operating results could be materially harmed; (viii) we have established, and are continuing to increase, our network of technology solution distributors and resellers to sell our solution; our failure to effectively develop, manage, and maintain this network could materially harm our revenues; (ix) our quarterly and annual results may fluctuate significantly, including as a result of the timing and success of new product and feature introductions by us, may not fully reflect the underlying performance of our business and may result in decreases in the price of our common stock; (x) if we are unable to attract and retain highly skilled leaders and other employees, our business and results of operations may be harmed; (xi) our historical growth may not be indicative of our future growth, and even if we continue to grow rapidly, we may fail to manage our growth effectively; (xii) failure to adequately retain and expand our sales force will impede our growth; (xiii) the AI technology and features incorporated into our solution include new and evolving technologies that may present both legal and business risks; (xiv) the use of AI by our workforce may present risks to our business; (xv) the contact center software solutions market is subject to rapid technological change, and we must develop and sell incremental and new solutions in order to maintain and grow our business; (xvi) our growth depends in part on the success of our strategic relationships with third parties and our failure to successfully maintain, grow and manage these relationships could harm our business; (xvii) the markets in which we participate involve a high number of competitors that is continuing to increase, and if we do not compete effectively, our operating results could be harmed; (xviii) we continue to expand our international operations, which exposes us to significant macroeconomic and other risks; (xix) security breaches, cybersecurity incidents, and improper access to, use of, or disclosure of our data or our customers' data, or other cyber-attacks on our systems, could result in litigation and regulatory risk, harm our reputation, our business or financial results; (xx) we may acquire other companies, or technologies, or be the target of strategic transactions, or be impacted by transactions by other companies, which could divert our management's attention, result in liabilities from the acquired company, additional dilution to our stockholders or use a significant amount of our cash resources and otherwise disrupt our operations and harm our operating results; (xxi) we sell our solution to larger organizations that require longer sales and implementation cycles and often demand more configuration and integration services or customized features and functions that we may not offer, any of which could delay or prevent these sales and harm our growth rates, business and operating results; (xxii) we rely on third-party telecommunications and internet service providers to provide our customers and their customers with telecommunication services and connectivity to our cloud contact center software and any failure by these service providers to provide reliable services could cause us to lose customers and subject us to claims for credits or damages, among other things; (xxiii) we have a history of losses and we may be unable to achieve or sustain profitability; (xxiv) our stock price has been volatile, may continue to be volatile and may decline, including due to factors beyond our control; (xxv) we may not be able to secure additional financing on favorable terms, or at all, to meet our future capital needs; (xxvi) failure to comply with laws and regulations could harm our business and our reputation; (xxvii) we may not have sufficient cash to service our convertible senior notes and repay such notes, if required, and other risks attendant to our convertible senior notes and increased debt levels; and (xxviii) the other risks detailed from time-to-time under the caption "Risk Factors" and elsewhere in our Securities and Exchange Commission filings and reports, including, but not limited to, our most recent annual report on Form 10-K and quarterly reports on Form 10-Q. Such forward-looking statements speak only as of the date hereof and readers should not unduly rely on such statements. We undertake no obligation to update the information contained in this press release, including in any forward-looking statements.
About Five9
The Five9 Intelligent CX Platform provides a comprehensive suite of solutions for orchestrating fluid customer experiences. Our cloud-native, multi-tenant, scalable, reliable, and secure platform includes contact center; omni-channel engagement; Workforce Engagement Management; extensibility through more than 1,000 partners; and innovative, practical AI, automation and journey analytics that are embedded as part of the platform. Five9 brings the power of people, technology, and partners to more than 3,000 organizations worldwide. For more information, visit www.five9.com.
FIVE9, INC. CONDENSED CONSOLIDATED BALANCE SHEETS (In thousands) (Unaudited) |
||||||||
|
|
December 31, 2024 |
|
December 31, 2023 |
||||
|
|
|
|
|
||||
ASSETS |
|
|
|
|
||||
Current assets: |
|
|
|
|
||||
Cash and cash equivalents |
|
$ |
362,546 |
|
|
$ |
143,201 |
|
Marketable investments |
|
|
643,410 |
|
|
|
587,096 |
|
Accounts receivable, net |
|
|
115,172 |
|
|
|
97,424 |
|
Prepaid expenses and other current assets |
|
|
50,840 |
|
|
|
34,622 |
|
Deferred contract acquisition costs, net |
|
|
76,600 |
|
|
|
61,711 |
|
Total current assets |
|
|
1,248,568 |
|
|
|
924,054 |
|
Property and equipment, net |
|
|
144,888 |
|
|
|
108,572 |
|
Operating lease right-of-use assets |
|
|
38,880 |
|
|
|
38,873 |
|
Finance lease right-of-use assets |
|
|
19,269 |
|
|
|
4,564 |
|
Intangible assets, net |
|
|
65,632 |
|
|
|
38,323 |
|
Goodwill |
|
|
365,436 |
|
|
|
227,412 |
|
Other assets |
|
|
13,384 |
|
|
|
16,199 |
|
Deferred contract acquisition costs, net — less current portion |
|
|
155,157 |
|
|
|
136,571 |
|
Total assets |
|
$ |
2,051,214 |
|
|
$ |
1,494,568 |
|
LIABILITIES AND STOCKHOLDERS' EQUITY |
|
|
|
|
||||
Current liabilities: |
|
|
|
|
||||
Accounts payable |
|
$ |
26,282 |
|
|
$ |
24,399 |
|
Accrued and other current liabilities |
|
|
83,720 |
|
|
|
62,131 |
|
Operating lease liabilities |
|
|
11,258 |
|
|
|
10,731 |
|
Finance lease liabilities |
|
|
7,768 |
|
|
|
1,767 |
|
Deferred revenue |
|
|
79,173 |
|
|
|
68,187 |
|
Convertible senior notes |
|
|
433,490 |
|
|
|
— |
|
Total current liabilities |
|
|
641,691 |
|
|
|
167,215 |
|
Convertible senior notes - less current portion |
|
|
731,855 |
|
|
|
742,125 |
|
Operating lease liabilities — less current portion |
|
|
37,071 |
|
|
|
36,378 |
|
Finance lease liabilities — less current portion |
|
|
11,688 |
|
|
|
2,877 |
|
Other long-term liabilities |
|
|
6,717 |
|
|
|
7,888 |
|
Total liabilities |
|
|
1,429,022 |
|
|
|
956,483 |
|
Stockholders' equity: |
|
|
|
|
||||
Common stock |
|
|
76 |
|
|
|
73 |
|
Additional paid-in capital |
|
|
1,039,125 |
|
|
|
942,280 |
|
Accumulated other comprehensive income |
|
|
636 |
|
|
|
582 |
|
Accumulated deficit |
|
|
(417,645 |
) |
|
|
(404,850 |
) |
Total stockholders' equity |
|
|
622,192 |
|
|
|
538,085 |
|
Total liabilities and stockholders' equity |
|
$ |
2,051,214 |
|
|
$ |
1,494,568 |
|
|
|
|
|
|
||||
FIVE9, INC. CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS (In thousands, except per share data) (Unaudited) |
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|
|
Three Months Ended |
|
Twelve Months Ended |
||||||||||||
|
|
December 31,
|
|
December 31,
|
|
December 31,
|
|
December 31,
|
||||||||
|
|
|
|
|
|
|
|
|
||||||||
Revenue |
|
$ |
278,660 |
|
|
$ |
239,062 |
|
|
$ |
1,041,938 |
|
|
$ |
910,488 |
|
Cost of revenue |
|
|
122,663 |
|
|
|
112,493 |
|
|
|
477,540 |
|
|
|
432,690 |
|
Gross profit |
|
|
155,997 |
|
|
|
126,569 |
|
|
|
564,398 |
|
|
|
477,798 |
|
Operating expenses: |
|
|
|
|
|
|
|
|
||||||||
Research and development |
|
|
41,480 |
|
|
|
38,873 |
|
|
|
166,197 |
|
|
|
156,582 |
|
Sales and marketing |
|
|
73,898 |
|
|
|
72,956 |
|
|
|
311,954 |
|
|
|
296,713 |
|
General and administrative |
|
|
36,439 |
|
|
|
33,338 |
|
|
|
137,550 |
|
|
|
123,079 |
|
Total operating expenses |
|
|
151,817 |
|
|
|
145,167 |
|
|
|
615,701 |
|
|
|
576,374 |
|
Income (loss) from operations |
|
|
4,180 |
|
|
|
(18,598 |
) |
|
|
(51,303 |
) |
|
|
(98,576 |
) |
Other income (expense), net: |
|
|
|
|
|
|
|
|
||||||||
Interest expense |
|
|
(4,271 |
) |
|
|
(1,963 |
) |
|
|
(14,812 |
) |
|
|
(7,646 |
) |
Gain on early extinguishment of debt |
|
|
— |
|
|
|
— |
|
|
|
6,615 |
|
|
|
— |
|
Interest income and other |
|
|
11,242 |
|
|
|
8,322 |
|
|
|
46,745 |
|
|
|
26,799 |
|
Total other income (expense), net |
|
|
6,971 |
|
|
|
6,359 |
|
|
|
38,548 |
|
|
|
19,153 |
|
Income (loss) before income taxes |
|
|
11,151 |
|
|
|
(12,239 |
) |
|
|
(12,755 |
) |
|
|
(79,423 |
) |
(Benefit from) provision for income taxes |
|
|
(426 |
) |
|
|
119 |
|
|
|
40 |
|
|
|
2,341 |
|
Net income (loss) |
|
$ |
11,577 |
|
|
$ |
(12,358 |
) |
|
$ |
(12,795 |
) |
|
$ |
(81,764 |
) |
Net income (loss) per share: |
|
|
|
|
|
|
|
|
||||||||
Basic |
|
$ |
0.15 |
|
|
$ |
(0.17 |
) |
|
$ |
(0.17 |
) |
|
$ |
(1.13 |
) |
Diluted |
|
$ |
0.13 |
|
|
$ |
(0.17 |
) |
|
$ |
(0.17 |
) |
|
$ |
(1.13 |
) |
Shares used in computing net income (loss) per share: |
|
|
|
|
|
|
|
|
||||||||
Basic |
|
|
75,430 |
|
|
|
72,926 |
|
|
|
74,503 |
|
|
|
72,048 |
|
Diluted |
|
|
88,645 |
|
|
|
72,926 |
|
|
|
74,503 |
|
|
|
72,048 |
|
|
|
|
|
|
|
|
|
|
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FIVE9, INC. CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (In thousands) (Unaudited) |
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|
|
|
|
|
||||
|
|
Twelve Months Ended |
||||||
|
|
December 31, 2024 |
|
December 31, 2023 |
||||
Cash flows from operating activities: |
|
|
|
|
||||
Net loss |
|
$ |
(12,795 |
) |
|
$ |
(81,764 |
) |
Adjustments to reconcile net loss to net cash provided by operating activities: |
|
|
|
|
||||
Depreciation and amortization |
|
|
52,905 |
|
|
|
48,515 |
|
Reduction in the carrying amount of right-of-use assets |
|
|
15,358 |
|
|
|
12,642 |
|
Amortization of deferred contract acquisition costs |
|
|
71,483 |
|
|
|
55,384 |
|
Accretion of discount on marketable investments |
|
|
(20,818 |
) |
|
|
(11,351 |
) |
Provision for credit losses |
|
|
1,150 |
|
|
|
989 |
|
Stock-based compensation |
|
|
166,315 |
|
|
|
206,292 |
|
Amortization of discount and issuance costs on convertible senior notes |
|
|
5,478 |
|
|
|
3,749 |
|
Gain on early extinguishment of debt |
|
|
(6,615 |
) |
|
|
— |
|
Impairment charge of an equity investment |
|
|
1,250 |
|
|
|
— |
|
Impairment charge related to closure of operating lease facilities |
|
|
2,202 |
|
|
|
— |
|
Interest on finance lease obligations |
|
|
264 |
|
|
|
150 |
|
Deferred taxes - excluding tax benefit from acquisition |
|
|
647 |
|
|
|
53 |
|
Deferred taxes - tax benefit from acquisition |
|
|
(5,482 |
) |
|
|
— |
|
Other |
|
|
(1,051 |
) |
|
|
657 |
|
Changes in operating assets and liabilities: |
|
|
|
|
||||
Accounts receivable |
|
|
(14,645 |
) |
|
|
(9,844 |
) |
Prepaid expenses and other current assets |
|
|
(12,148 |
) |
|
|
(3,532 |
) |
Deferred contract acquisition costs |
|
|
(104,957 |
) |
|
|
(91,544 |
) |
Other assets |
|
|
3,115 |
|
|
|
(3,988 |
) |
Accounts payable |
|
|
1,057 |
|
|
|
2,932 |
|
Accrued and other current liabilities |
|
|
2,839 |
|
|
|
(9,274 |
) |
Deferred revenue |
|
|
(425 |
) |
|
|
4,958 |
|
Other liabilities |
|
|
(1,959 |
) |
|
|
3,814 |
|
Net cash provided by operating activities |
|
|
143,168 |
|
|
|
128,838 |
|
Cash flows from investing activities: |
|
|
|
|
||||
Purchases of marketable investments |
|
|
(1,289,357 |
) |
|
|
(795,002 |
) |
Proceeds from sales of marketable investments |
|
|
122,138 |
|
|
|
1,211 |
|
Proceeds from maturities of marketable investments |
|
|
1,132,332 |
|
|
|
655,588 |
|
Purchases of property and equipment |
|
|
(42,388 |
) |
|
|
(31,234 |
) |
Capitalization of software development costs |
|
|
(22,223 |
) |
|
|
(9,537 |
) |
Cash paid to acquire Acqueon Inc. |
|
|
(167,151 |
) |
|
|
— |
|
Cash settlement to acquire Aceyus, Inc. |
|
|
99 |
|
|
|
(80,588 |
) |
Net cash used in investing activities |
|
|
(266,550 |
) |
|
|
(259,562 |
) |
Cash flows from financing activities: |
|
|
|
|
||||
Proceeds from issuance of 2029 convertible senior notes |
|
|
731,055 |
|
|
|
— |
|
Payment of debt issuance costs |
|
|
(2,212 |
) |
|
|
— |
|
Payments for capped call transactions associated with the 2029 convertible senior notes |
|
|
(93,438 |
) |
|
|
— |
|
Repurchase of a portion of 2025 convertible senior notes |
|
|
(304,485 |
) |
|
|
— |
|
Repayment of outstanding 2023 convertible senior notes at maturity |
|
|
— |
|
|
|
(169 |
) |
Cash received from the settlement at maturity of the outstanding capped calls associated with the 2023 convertible senior notes |
|
|
— |
|
|
|
74,453 |
|
Cash received from partial termination of capped calls associated with the 2025 convertible senior notes |
|
|
539 |
|
|
|
— |
|
Proceeds from exercise of common stock options |
|
|
481 |
|
|
|
9,127 |
|
Proceeds from sale of common stock under ESPP |
|
|
14,797 |
|
|
|
15,927 |
|
Payment of employee taxes related to vested RSUs |
|
|
— |
|
|
|
(3,270 |
) |
Payment of holdback related to acquisition |
|
|
— |
|
|
|
(500 |
) |
Payments of finance leases |
|
|
(4,012 |
) |
|
|
(989 |
) |
Net cash provided by financing activities |
|
|
342,725 |
|
|
|
94,579 |
|
Net increase (decrease) in cash and cash equivalents |
|
|
219,343 |
|
|
|
(36,145 |
) |
Cash, cash equivalents and restricted cash: |
|
|
|
|
||||
Beginning of period |
|
|
144,842 |
|
|
|
180,987 |
|
End of period |
|
$ |
364,185 |
|
|
$ |
144,842 |
|
|
|
|
|
|
||||
FIVE9, INC. RECONCILIATION OF GAAP GROSS PROFIT TO ADJUSTED GROSS PROFIT (In thousands, except percentages) (Unaudited) |
||||||||||||||||
|
|
Three Months Ended |
|
Twelve Months Ended |
||||||||||||
|
|
December 31, 2024 |
|
December 31, 2023 |
|
December 31, 2024 |
|
December 31, 2023 |
||||||||
|
|
|
|
|
|
|
|
|
||||||||
GAAP gross profit |
|
$ |
155,997 |
|
|
$ |
126,569 |
|
|
$ |
564,398 |
|
|
$ |
477,798 |
|
GAAP gross margin |
|
|
56.0 |
% |
|
|
52.9 |
% |
|
|
54.2 |
% |
|
|
52.5 |
% |
Non-GAAP adjustments: |
|
|
|
|
|
|
|
|
||||||||
Depreciation |
|
|
7,988 |
|
|
|
7,162 |
|
|
|
29,944 |
|
|
|
26,540 |
|
Intangibles amortization |
|
|
4,099 |
|
|
|
3,146 |
|
|
|
12,591 |
|
|
|
12,019 |
|
Stock-based compensation |
|
|
6,921 |
|
|
|
9,182 |
|
|
|
29,825 |
|
|
|
38,259 |
|
Exit costs related to closure and relocation of Russian operations |
|
|
— |
|
|
|
12 |
|
|
|
— |
|
|
|
105 |
|
Acquisition and related transaction costs and one-time integration costs |
|
|
40 |
|
|
|
— |
|
|
|
259 |
|
|
|
34 |
|
Lease amortization for finance leases |
|
|
1,802 |
|
|
|
449 |
|
|
|
3,609 |
|
|
|
941 |
|
Costs related to a reduction in force plan |
|
|
— |
|
|
|
— |
|
|
|
2,115 |
|
|
|
— |
|
Adjusted gross profit |
|
$ |
176,847 |
|
|
$ |
146,520 |
|
|
$ |
642,741 |
|
|
$ |
555,696 |
|
Adjusted gross margin |
|
|
63.5 |
% |
|
|
61.3 |
% |
|
|
61.7 |
% |
|
|
61.0 |
% |
FIVE9, INC. RECONCILIATION OF GAAP NET LOSS TO ADJUSTED EBITDA (In thousands, except percentages) (Unaudited) |
||||||||||||||||
|
|
Three Months Ended |
|
Twelve Months Ended |
||||||||||||
|
|
December 31, 2024 |
|
December 31, 2023 |
|
December 31, 2024 |
|
December 31, 2023 |
||||||||
|
|
|
|
|
|
|
|
|
||||||||
GAAP net income (loss) |
|
$ |
11,577 |
|
|
$ |
(12,358 |
) |
|
$ |
(12,795 |
) |
|
$ |
(81,764 |
) |
Non-GAAP adjustments: |
|
|
|
|
|
|
|
|
||||||||
Depreciation and amortization |
|
|
14,640 |
|
|
|
12,962 |
|
|
|
52,905 |
|
|
|
48,515 |
|
Stock-based compensation |
|
|
38,443 |
|
|
|
49,571 |
|
|
|
166,315 |
|
|
|
206,292 |
|
Interest expense |
|
|
4,271 |
|
|
|
1,963 |
|
|
|
14,812 |
|
|
|
7,646 |
|
Gain on early extinguishment of debt |
|
|
— |
|
|
|
— |
|
|
|
(6,615 |
) |
|
|
— |
|
Interest income and other |
|
|
(11,242 |
) |
|
|
(8,322 |
) |
|
|
(46,745 |
) |
|
|
(26,799 |
) |
Exit costs related to closure and relocation of Russian operations |
|
|
— |
|
|
|
243 |
|
|
|
78 |
|
|
|
2,313 |
|
Acquisition related transaction costs and one-time integration costs |
|
|
2,797 |
|
|
|
3,670 |
|
|
|
12,303 |
|
|
|
6,780 |
|
Impairment charges related to closure of operating lease facilities |
|
|
2,202 |
|
|
|
— |
|
|
|
2,202 |
|
|
|
— |
|
Lease amortization for finance leases |
|
|
1,994 |
|
|
|
449 |
|
|
|
3,857 |
|
|
|
941 |
|
Costs related to a reduction in force plan |
|
|
— |
|
|
|
— |
|
|
|
9,625 |
|
|
|
— |
|
(Benefit from) provision for income taxes(1) |
|
|
(426 |
) |
|
|
119 |
|
|
|
40 |
|
|
|
2,341 |
|
Adjusted EBITDA |
|
$ |
64,256 |
|
|
$ |
48,297 |
|
|
$ |
195,982 |
|
|
$ |
166,265 |
|
Adjusted EBITDA as % of revenue |
|
|
23.1 |
% |
|
|
20.2 |
% |
|
|
18.8 |
% |
|
|
18.3 |
% |
| (1) | Non-GAAP adjustments do not have an impact on our federal income tax provision due to past non-GAAP losses, and state taxes are immaterial. |
||
FIVE9, INC. RECONCILIATION OF GAAP OPERATING LOSS TO NON-GAAP OPERATING INCOME (In thousands) (Unaudited) |
|||||||||||||||
|
|
Three Months Ended |
|
Twelve Months Ended |
|||||||||||
|
|
December 31, 2024 |
|
December 31, 2023 |
|
December 31, 2024 |
|
December 31, 2023 |
|||||||
|
|
|
|
|
|
|
|
|
|||||||
Loss from operations |
|
$ |
4,180 |
|
$ |
(18,598 |
) |
|
$ |
(51,303 |
) |
|
$ |
(98,576 |
) |
Non-GAAP adjustments: |
|
|
|
|
|
|
|
|
|||||||
Stock-based compensation |
|
|
38,443 |
|
|
49,571 |
|
|
|
166,315 |
|
|
|
206,292 |
|
Intangibles amortization |
|
|
4,099 |
|
|
3,146 |
|
|
|
12,591 |
|
|
|
12,019 |
|
Exit costs related to closure and relocation of Russian operations |
|
|
— |
|
|
243 |
|
|
|
78 |
|
|
|
2,313 |
|
Acquisition and related transaction costs and one-time integration costs |
|
|
2,797 |
|
|
3,670 |
|
|
|
12,303 |
|
|
|
6,780 |
|
Costs related to reduction in force plan |
|
|
— |
|
|
— |
|
|
|
9,625 |
|
|
|
— |
|
Non-GAAP operating income |
|
$ |
49,519 |
|
$ |
38,032 |
|
|
$ |
149,609 |
|
|
$ |
128,828 |
|
FIVE9, INC. RECONCILIATION OF GAAP NET LOSS TO NON-GAAP NET INCOME (In thousands, except per share data) (Unaudited) |
||||||||||||||||
|
|
Three Months Ended |
|
Twelve Months Ended |
||||||||||||
|
|
December 31, 2024 |
|
December 31, 2023 |
|
December 31, 2024 |
|
December 31, 2023 |
||||||||
|
|
|
|
|
|
|
|
|
||||||||
GAAP net income (loss) |
|
$ |
11,577 |
|
|
$ |
(12,358 |
) |
|
$ |
(12,795 |
) |
|
$ |
(81,764 |
) |
Non-GAAP adjustments: |
|
|
|
|
|
|
|
|
||||||||
Stock-based compensation |
|
|
38,443 |
|
|
|
49,571 |
|
|
|
166,315 |
|
|
|
206,292 |
|
Intangibles amortization |
|
|
4,099 |
|
|
|
3,146 |
|
|
|
12,591 |
|
|
|
12,019 |
|
Amortization of discount and issuance costs on convertible senior notes |
|
|
1,487 |
|
|
|
956 |
|
|
|
5,478 |
|
|
|
3,749 |
|
Gain on early extinguishment of debt |
|
|
— |
|
|
|
— |
|
|
|
(6,615 |
) |
|
|
— |
|
Exit costs related to closure and relocation of Russian operations |
|
|
296 |
|
|
|
91 |
|
|
|
452 |
|
|
|
2,796 |
|
Acquisition and related transaction costs and one-time integration costs |
|
|
2,797 |
|
|
|
3,670 |
|
|
|
12,303 |
|
|
|
6,780 |
|
Impairment charge of an equity investment |
|
|
— |
|
|
|
— |
|
|
|
1,250 |
|
|
|
— |
|
Impairment charge related to closure of operating lease facilities |
|
|
2,202 |
|
|
|
— |
|
|
|
2,202 |
|
|
|
— |
|
Costs related to a reduction in force plan |
|
|
— |
|
|
|
— |
|
|
|
9,625 |
|
|
|
— |
|
Tax benefit associated with an acquired company |
|
|
(650 |
) |
|
|
— |
|
|
|
(5,482 |
) |
|
|
— |
|
Income tax expense effects (1) |
|
|
— |
|
|
|
— |
|
|
|
— |
|
|
|
— |
|
Non-GAAP net income |
|
$ |
60,251 |
|
|
$ |
45,076 |
|
|
$ |
185,324 |
|
|
$ |
149,872 |
|
GAAP net income (loss) per share: |
|
|
|
|
|
|
|
|
||||||||
Basic |
|
$ |
0.15 |
|
|
$ |
(0.17 |
) |
|
$ |
(0.17 |
) |
|
$ |
(1.13 |
) |
Diluted |
|
$ |
0.13 |
|
|
$ |
(0.17 |
) |
|
$ |
(0.17 |
) |
|
$ |
(1.13 |
) |
Non-GAAP net income per share: |
|
|
|
|
|
|
|
|
||||||||
Basic |
|
$ |
0.80 |
|
|
$ |
0.62 |
|
|
$ |
2.49 |
|
|
$ |
2.08 |
|
Diluted |
|
$ |
0.79 |
|
|
$ |
0.61 |
|
|
$ |
2.47 |
|
|
$ |
2.05 |
|
Shares used in computing GAAP net income (loss) per share: |
|
|
|
|
|
|
|
|
||||||||
Basic |
|
|
75,430 |
|
|
|
72,926 |
|
|
|
74,503 |
|
|
|
72,048 |
|
Diluted |
|
|
88,645 |
|
|
|
72,926 |
|
|
|
74,503 |
|
|
|
72,048 |
|
Shares used in computing non-GAAP net income per share: |
|
|
|
|
|
|
|
|
||||||||
Basic |
|
|
75,430 |
|
|
|
72,926 |
|
|
|
74,503 |
|
|
|
72,048 |
|
Diluted |
|
|
75,999 |
|
|
|
73,785 |
|
|
|
75,060 |
|
|
|
73,011 |
|
|
|
|
|
|
|
|
|
|
||||||||
| (1) | Non-GAAP adjustments do not have an impact on our federal income tax provision due to past non-GAAP losses, and state taxes are immaterial. |
||
FIVE9, INC. SUMMARY OF STOCK-BASED COMPENSATION, DEPRECIATION AND INTANGIBLES AMORTIZATION (In thousands) (Unaudited) |
||||||||||||||||||
|
|
Three Months Ended |
||||||||||||||||
|
|
December 31, 2024 |
|
December 31, 2023 |
||||||||||||||
|
|
Stock-Based
|
|
Depreciation |
|
Intangibles
|
|
Stock-Based
|
|
Depreciation |
|
Intangibles
|
||||||
|
|
|
|
|
|
|
|
|
|
|
|
|
||||||
Cost of revenue |
|
$ |
6,921 |
|
$ |
7,988 |
|
$ |
4,099 |
|
$ |
9,182 |
|
$ |
7,162 |
|
$ |
3,146 |
Research and development |
|
|
8,259 |
|
|
620 |
|
|
— |
|
|
12,055 |
|
|
1,012 |
|
|
— |
Sales and marketing |
|
|
10,880 |
|
|
38 |
|
|
— |
|
|
15,389 |
|
|
27 |
|
|
— |
General and administrative |
|
|
12,383 |
|
|
1,895 |
|
|
— |
|
|
12,945 |
|
|
1,615 |
|
|
— |
Total |
|
$ |
38,443 |
|
$ |
10,541 |
|
$ |
4,099 |
|
$ |
49,571 |
|
$ |
9,816 |
|
$ |
3,146 |
|
|
|
|
|
|
|
|
|
|
|
|
|
||||||
|
|
|
|
|
|
|
|
|
|
|
|
|
||||||
|
|
Twelve Months Ended |
||||||||||||||||
|
|
December 31, 2024 |
|
December 31, 2023 |
||||||||||||||
|
|
Stock-Based
|
|
Depreciation |
|
Intangibles
|
|
Stock-Based
|
|
Depreciation |
|
Intangibles
|
||||||
|
|
|
|
|
|
|
|
|
|
|
|
|
||||||
Cost of revenue |
|
$ |
29,825 |
|
$ |
29,944 |
|
$ |
12,591 |
|
$ |
38,259 |
|
$ |
26,540 |
|
$ |
12,019 |
Research and development |
|
|
37,260 |
|
|
2,972 |
|
|
— |
|
|
50,430 |
|
|
3,583 |
|
|
— |
Sales and marketing |
|
|
51,214 |
|
|
123 |
|
|
— |
|
|
66,229 |
|
|
65 |
|
|
— |
General and administrative |
|
|
48,016 |
|
|
7,275 |
|
|
— |
|
|
51,374 |
|
|
6,308 |
|
|
— |
Total |
|
$ |
166,315 |
|
$ |
40,314 |
|
$ |
12,591 |
|
$ |
206,292 |
|
$ |
36,496 |
|
$ |
12,019 |
|
|
|
|
|
|
|
|
|
|
|
|
|
||||||
FIVE9, INC. RECONCILIATION OF GAAP NET LOSS TO NON-GAAP NET INCOME – GUIDANCE(1) (In thousands, except per share data) (Unaudited) |
||||||||||||||
|
|
Three Months Ending |
|
Year Ending |
||||||||||
|
|
March 31, 2025 |
|
December 31, 2025 |
||||||||||
|
|
Low |
|
High |
|
Low |
|
High |
||||||
|
|
|
|
|
|
|
|
|
||||||
GAAP net (loss) income |
|
$ |
(11,071 |
) |
|
$ |
(6,535 |
) |
|
$ |
8,381 |
|
$ |
14,473 |
Non-GAAP adjustments: |
|
|
|
|
|
|
|
|
||||||
Stock-based compensation(2) |
|
|
40,448 |
|
|
|
38,448 |
|
|
|
166,902 |
|
|
164,902 |
Intangibles amortization |
|
|
2,643 |
|
|
|
2,643 |
|
|
|
10,570 |
|
|
10,570 |
Amortization of discount and issuance costs on convertible senior notes |
|
|
1,405 |
|
|
|
1,405 |
|
|
|
4,543 |
|
|
4,543 |
Acquisition and related transaction costs and one-time integration costs(3) |
|
|
2,671 |
|
|
|
1,671 |
|
|
|
9,023 |
|
|
8,023 |
Income tax expense effects(4) |
|
|
— |
|
|
|
— |
|
|
|
— |
|
|
— |
Non-GAAP net income |
|
$ |
36,096 |
|
|
$ |
37,632 |
|
|
$ |
199,419 |
|
$ |
202,511 |
GAAP net (loss) income per share: |
|
|
|
|
|
|
|
|
||||||
Basic |
|
$ |
(0.15 |
) |
|
$ |
(0.09 |
) |
|
$ |
0.11 |
|
$ |
0.19 |
Diluted |
|
$ |
(0.15 |
) |
|
$ |
(0.09 |
) |
|
$ |
0.09 |
|
$ |
0.16 |
Non-GAAP net income per share: |
|
|
|
|
|
|
|
|
||||||
Basic |
|
$ |
0.47 |
|
|
$ |
0.50 |
|
|
$ |
2.61 |
|
$ |
2.65 |
Diluted |
|
$ |
0.47 |
|
|
$ |
0.49 |
|
|
$ |
2.58 |
|
$ |
2.62 |
Shares used in computing GAAP net (loss) income per share: |
|
|
|
|
|
|
|
|
||||||
Basic |
|
|
76,000 |
|
|
|
76,000 |
|
|
|
76,500 |
|
|
76,500 |
Diluted |
|
|
76,000 |
|
|
|
76,000 |
|
|
|
90,000 |
|
|
90,000 |
Shares used in computing non-GAAP net income per share: |
|
|
|
|
|
|
|
|
||||||
Basic |
|
|
76,000 |
|
|
|
76,000 |
|
|
|
76,500 |
|
|
76,500 |
Diluted |
|
|
76,800 |
|
|
|
76,800 |
|
|
|
77,300 |
|
|
77,300 |
|
|
|
|
|
|
|
|
|
||||||
| (1) | Represents guidance discussed on February 20, 2025. Reader shall not construe presentation of this information after February 20, 2025 as an update or reaffirmation of such guidance. |
| (2) | Stock-based compensation expenses are based on a range of probable significance, assuming market price for our common stock that is approximately consistent with current levels. |
| (3) | Acquisition and related transaction costs and one-time integration costs are based on a range of probable significance for completed acquisitions, and no new acquisitions assumed. |
| (4) | Non-GAAP adjustments do not have an impact on our federal income tax provision due to past non-GAAP losses, and state taxes are immaterial. |
View source version on businesswire.com: https://www.businesswire.com/news/home/20250220868383/en/
Investor Relations Contacts:
Five9, Inc.
Barry Zwarenstein
Chief Financial Officer
925-201-2000 ext. 5959
[email protected]
The Blueshirt Group for Five9, Inc.
Lisa Laukkanen
415-217-4967
[email protected]