Upcoming ISG Provider Lens® study will evaluate providers helping enterprises integrate sustainability into operations and enhance digital capabilities
Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining providers of digital sustainability services and solutions that help organizations build more resilient and sustainable value chains.
The study results will be published in a series of comprehensive ISG Provider Lens® reports, called Digital Sustainability, scheduled to be released in January 2026. The reports will cover providers of digital sustainability offerings encompassing strategy and enablement, operational technology (OT) and industry-specific solutions, IT solutions and services, data advisory and integration, and data platforms and managed services.
Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm's buy-side clients.
Sustainability has evolved from an optional goal into a core component of business strategy as enterprises respond to growing regulatory pressures and stakeholder expectations. Organizations are striving to balance business performance with responsible management of products and ethical practices. They are increasing investments in environmental, social and governance (ESG) initiatives, using advanced technologies and updated operating models to address complex risks and opportunities in these areas.
"Digital sustainability providers offer the expertise enterprises need to reach better sustainability outcomes," said Iain Fisher, director at ISG. "They empower companies to embed sustainability into their strategies, strengthen digital capabilities and support their ESG objectives across every stage of the value chain."
ISG has distributed surveys to approximately 100 digital sustainability providers. Working in collaboration with ISG's global advisors, the research team will produce five quadrants representing the digital sustainability solutions and services the typical enterprise is buying, based on ISG's experience working with its clients. The five quadrants are:
- Strategy and Enablement Services, evaluating providers of strategic advisory services that enable organizations to reach sustainability goals by aligning technology with business strategy. Providers are assessed on their ability to guide clients through regulatory compliance and help them achieve decarbonization and diversity, equity and inclusion (DEI) targets.
- OT and Industry-Specific Solutions and Services, assessing providers of OT solutions and industry-specific services to improve sustainable operations unique to each sector. They are evaluated on their use of technologies such as IoT, AI, digital twins, blockchain and robotics and consulting and managed services.
- IT Solutions and Services, covering providers of sustainability solutions and services that enhance clients' foundational IT capabilities. These providers offer IT outsourcing services with integrated commitments to sustainability.
- Data Advisory and Integration Services, evaluating providers of strategic advisory and engineering services to transform ESG data management and operating models. These services include building scalable, automated data systems for regulatory compliance, risk management and business intelligence.
- Data Platforms and Managed Services, covering providers of platforms and services that enable organizations to continuously monitor ESG data across their value chains. Providers are evaluated on their ability to manage, use and audit ESG data for sustainability goals, compliance and reporting.
Geographically focused reports from the study will cover the global digital sustainability market and evaluate the products and services available both globally and specifically in the U.S. and Europe. ISG analyst Matt Warburton (U.S., Europe and Global) will serve as author of the reports.
A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as digital solution and service providers can contact ISG and ask to be included in the study.
All 2025 ISG Provider Lens® evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG's continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are encouraged complete this online survey. Participants will receive a copy of this report in return for their feedback.
About ISG Provider Lens® Research
The ISG Provider Lens® Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.
About ISG
ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.
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Press Contacts:
Laura Hupprich, ISG
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Julianna Sheridan, Matter Communications for ISG
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