ISG to Evaluate Medical Device Service, Solution Providers
Upcoming ISG Provider Lens™ reports will cover providers helping companies integrate new technologies to make devices more capable, compliant and interoperable
Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study evaluating digital transformation service and solution providers supporting the medical devices industry, exploring how they help device makers address technology challenges while accelerating innovation and time to market.
The study results will be published in two comprehensive ISG Provider Lens™ reports, titled Medical Device Digital Services, covering the U.S. and European markets, respectively, and scheduled to be released in November 2025. The study will examine providers offering medical device companies end-to-end digital engineering and product development services; strategic consulting, quality assurance and regulatory compliance services; and digital solutions for post-market activities. In particular, it will assess provider ability to address technology challenges such as data interoperability and cybersecurity.
Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm's buy-side clients.
The medical device industry is embracing digital transformation by integrating AI, IoT and cloud technologies. These advancements enhance real-time monitoring and predictive diagnostics, facilitate improved clinical decisions and transform traditional hardware-centric models into dynamic, data-driven ecosystems.
"Medical devices are quickly evolving to meet the new requirements of patient-centric healthcare," said Iain Fisher, director, ISG Provider Lens Research. "Device makers need to collaborate with providers on innovation and improve outcomes to remain competitive in the market."
ISG has distributed surveys to more than 100 providers of medical device services and solutions. Working in collaboration with ISG's global advisors, the research team will produce three quadrants representing the digital services and solutions most commonly used by medical device companies, based on ISG's experience working with its clients. The three quadrants are:
- Digital Engineering and Product Development, evaluating providers with expertise in designing and enhancing interconnected, software-driven, compliant medical devices. Providers are assessed on their abilities to apply emerging technologies such as AI, ML, digital twins and edge computing to accelerate innovation, ensure compliance and reduce time to market.
- Regulatory Compliance, Strategy and Quality Assurance, assessing providers that help medical device manufacturers navigate global regulatory frameworks and align engineering initiatives with go-to-market objectives. Providers implement cybersecurity and data protection strategies, ensuring product and patient safety in connected and software-driven environments.
- Post-Market Digital Enablement, covering providers that deliver digital solutions for continuous monitoring, device tracking and telehealth integration. Providers focus on developing and integrating remote patient monitoring systems, analytics and post-market surveillance tools.
Geographically focused reports from the study will cover digital services and solutions offered to medical device companies in the U.S. and Europe. ISG analysts Rohan Sinha (U.S.) and Sneha Jayanth (Europe) will serve as authors of the reports.
A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as digital transformation solution and service providers can contact ISG and ask to be included in the study.
All 2025 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG's continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are encouraged to complete this online survey. Participants will receive a copy of this report in return for their feedback.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.
About ISG
ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.
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Laura Hupprich, ISG
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Julianna Sheridan, Matter Communications for ISG
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