New Motorola Solutions AI Offerings Help Public Safety Agencies Reclaim Hours Every Day
Role-based AI delivers verified multi-source intelligence from across public safety systems, enabling faster, safer and more accurate decisions
Motorola Solutions (NYSE:MSI) today announced the launch of Assist Suites, a portfolio of role-based AI for public safety solutions designed to deliver the right intelligence to the right person at the right time. Assist Suites synthesize multiple sources of data from across an agency - 911 audio, body and in-car camera footage, radio transcripts and more - into a unified thread of intelligence to help accelerate emergency response times, enhance safety and transparently support the highest levels of operational and reporting accuracy.
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Assist is now even more powerful. Assist Suites are personalized to support the specific needs of each emergency responder in public safety, giving back time to spend in the communities you serve. Credit: Motorola Solutions
The Dispatcher Assist Suite helps streamline 911 information intake and emergency dispatch and coordination, and the Responder Assist Suite helps enhance field officer safety and reduce the administrative burden of report writing.
The suite's flagship report-writing tool, Narrative Assist, cross-references an officer's first-hand account with multiple sources of incident data to build a police report grounded by verified intelligence. Assist highlights discrepancies for the officer's review to maintain human-led oversight and retains a clear audit log of all AI suggestions.
Assist Suites: role-based AI for public safety
Research reveals that nearly half of a call handler's time on 911 calls is spent verifying information, while officers spend approximately 40% of their shift behind a keyboard rather than in the community. Assist Suites are designed to address challenges driven by the dual crises agencies face: a massive influx of data and a critical shortage of public safety personnel.
"In public safety, time can be the difference between a successful outcome and a tragedy," said Mahesh Saptharishi, executive vice president and chief technology officer, Motorola Solutions. "Assist saves time and time saves lives. We're focused on delivering the real value of AI through personalized suites that support the specific needs of each emergency responder. Assist seamlessly transitions intelligence from one person to the next to improve accuracy, speed and safety."
The role-based suites recognize that AI's value can vary significantly between the command center and a patrol car. More suites will follow this year to support additional public safety and enterprise security roles.
Dispatcher Assist Suite: accelerating the first seconds of response
Every second counts when someone dials 911, and research shows that 40% of 911 calls suffer from the inefficient exchange of information between roles. The Dispatcher Assist Suite provides real-time call transcription and translation to address language barriers that can add an average of 70 seconds to the call. Assist can highlight keywords like "gun" or "heart attack" and suggest immediate actions that allow call handlers to focus on faster and safer responses versus data entry.
"Real-time transcription and call summary give telecommunicators the important parts of the 911 call in real-time to send to responders," said Stephen Kennedy, assistant county administrator, Board of Sumter County Commissioners, Florida. "They aren't losing anything, and they don't have to lose time checking the details; it's right in front of them."
Additionally, Assist can automate triage of non-emergency call traffic, which can account for 65% of call handlers' workloads in some regions. This strategic filtering redirects routine inquiries and keeps human operators focused on the 911 crises where every second counts.
Responder Assist Suite: multi-source intelligence for safety and accuracy
Fifty percent of officers report that the incident details they receive en route frequently differ from what they encounter on scene. The Responder Assist Suite helps give first responders a verified picture of the situation before they arrive. On scene, Assist enables voice-activated queries of an agency's data for eyes-up situational awareness and safety. Assist can also automatically tag evidence and redact sensitive subjects and objects to accelerate records documentation and support privacy.
Its Narrative Assist tool further helps solve the weight of report writing, a task that about 70% of officers identify as a significant administrative challenge AI can help address. Assist automates the critical process of cross-referencing the officer's account with multiple data sources to verify facts and identify discrepancies, supporting the most accurate account of events.
"Motorola Solutions has helped us step into modern policing and made our department a lot more efficient, easily saving us up to 40 hours a week with these AI technologies," said police sergeant Michael Sellner of the White Bear Lake Police Department, Minnesota. "We've seen Narrative Assist cut report writing time from an hour down to 15 minutes and Redaction Assist drop video redaction time from 35 hours to just one. The AI features in Motorola Solutions' Responder Assist Suite allow our officers to stop staring at screens and get back to proactive policing."
Agencies can purchase Assist Suites on a simplified per-user, per-month basis, allowing them to equip specific roles with the AI tools they need without complexity. These features can be quickly enabled, allowing departments to realize the value of AI-assisted workflows. For more information, visit www.motorolasolutions.com/assist-suites or follow along at #MotoSolutionsAI.
Download the media kit here: https://motsol.ink/assist_suites_mediakit
About Motorola Solutions | Solving for safer
Safety and security are at the heart of everything we do at Motorola Solutions. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Learn more about our commitment to innovating for a safer future for us all at www.motorolasolutions.com.
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