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    NICE Reports 20% Year-Over-Year Cloud Revenue Growth and 16% Year-Over-Year EPS Growth for the Fourth Quarter 2023

    2/22/24 5:30:00 AM ET
    $NICE
    Computer Software: Prepackaged Software
    Technology
    Get the next $NICE alert in real time by email
    • 17% growth in operating cash flow for full year 2023 totaling a record $561 million
    • 300% growth in number of AI deals for full year 2023
    • Company expects to cross $2.7 billion in total revenue, exceed $2 billion in cloud revenue and significantly increase EPS for full year 2024

    NICE (NASDAQ:NICE) today announced results for the fourth quarter ended December 31, 2023, as compared to the corresponding period of the previous year.

    Fourth Quarter 2023 Financial Highlights *

    GAAP

    Non-GAAP

    Total revenue was $623.2 million and increased 10%

    Total revenue was $623.2 million and increased 10%

    Cloud revenue was $429.0 million and increased 20%

     

    Cloud revenue was $429.0 million and increased 20%

     

    Cloud gross margin was 65.8% compared to 64.5% last year

     

    Cloud gross margin was 71.1% compared to 70.5% last year

    Operating income was $122.7 million and increased 40%

    Operating income was $186.9 million and increased 15%

    Operating margin was 19.7% compared to 15.4% last year

    Operating margin was 30.0% compared to 28.6% last year

    Diluted EPS was $1.24 and increased 16%

    Diluted EPS was $2.36 and increased 16%

    Operating cash flow was $180.5 million and increased 2%

     

    Full Year 2023 Financial Highlights *

    GAAP

    Non-GAAP

    Total revenue was $2,377.5 million and increased 9%

    Total revenue was $2,377.5 million and increased 9%

    Cloud revenue was $1,581.8 million and increased 22%

     

    Cloud revenue was $1,581.8 million and increased 22%

     

    Cloud gross margin was 65.0% compared to 63.5% last year

     

    Cloud gross margin was 70.5% compared to 70.0% last year

    Operating income was $435.2 million and increased 30%

    Operating income was $703.8 million and increased 13%

    Operating margin was 18.3% compared to 15.4% last year

    Operating margin was 29.6% compared to 28.7% last year

    Diluted EPS was $5.11 and increased 28%

    Diluted EPS was $8.79 and increased 15%

    Operating cash flow was $561.4 million and increased 17%

     

    * There was no contribution to NICE's income statement from LiveVox in 2023.

    "Our excellent fourth quarter helped fuel another year of great financial results, including $2.4 billion of total revenue, 22% cloud revenue growth and nearly 30% operating margin, resulting in profitability and operating cash flow that continues to outperform our competitors by a wide margin," said Barak Eilam, CEO of NICE.

    Mr. Eilam continued, "As we enter 2024 following the outstanding success of last year it is now clear that AI has become an overarching catalyst unlocking multiple vectors of growth. Our leading-edge AI bolstered by our unique data assets is increasing NICE's cloud win rates across the board, it is the bedrock of our rapid expansion into digital engagement, it is the convergence power igniting the adoption of our platform and it is a source for a growing number of brand-new AI-based solutions with incremental revenue streams."

    GAAP Financial Highlights for the Fourth Quarter and Full Year Ended December 31:

    Revenues:

    Fourth quarter 2023 total revenues increased 10% to $623.2 million compared to $568.6 million for the fourth quarter of 2022.

    Full year 2023 total revenues increased 9% to $2,377.5 million compared to $2,181.3 million for the full year 2022.

    Gross Profit:

    Fourth quarter 2023 gross profit was $422.3 million compared to $387.6 million for the fourth quarter of 2022. Fourth quarter 2023 gross margin was 67.8% compared to 68.2% for the fourth quarter of 2022.

    Full year 2023 gross profit was $1,609.3 million compared to $1,497.6 million for the full year 2022. Full year 2023 gross margin was 67.7% compared to 68.7% for the full year 2022.

    Operating Income:

    Fourth quarter 2023 operating income increased 40% to $122.7 million compared to $87.8 million for the fourth quarter of 2022. Fourth quarter 2023 operating margin was 19.7% compared to 15.4% for the fourth quarter of 2022.

    Full year 2023 operating income was $435.2 million compared to $335.2 million for the full year 2022. Full year 2023 operating margin was 18.3% compared to 15.4% for the full year 2022.

    Net Income:

    Fourth quarter 2023 net income increased 15% to $81.7 million compared to $71.2 million for the fourth quarter of 2022. Fourth quarter 2023 net income margin was 13.1% compared to 12.5% for the fourth quarter of 2022.

    Full year 2023 net income was $338.3 million compared to $265.9 million for the full year 2022. Full year 2023 net income margin was 14.2% compared to 12.2% for the full year 2022.

    Fully Diluted Earnings Per Share:

    Fully diluted earnings per share for the fourth quarter of 2023 increased 16% to $1.24 compared to $1.07 in the fourth quarter of 2022.

    Fully diluted earnings per share for the full year 2023 increased 28% to $5.11 compared to $4.00 for the full year 2022.

    Cash Flow and Cash Balance:

    Fourth quarter 2023 operating cash flow was $180.5 million and full year 2023 operating cash flow was $561.4 million.

    In the fourth quarter 2023, $69.0 million was used for share repurchases and for the full year 2023, $288.4 million were used for share repurchases.

    As of December 31, 2023, total cash and cash equivalents, and short-term investments were $1,407.8 million. Our debt, net of a hedge instrument, was $544.4 million, resulting in net cash and investments of $863.4 million.

    Non-GAAP Financial Highlights for the Fourth Quarter and Full Year Ended December 31:

    Revenues:

    Fourth quarter 2023 Non-GAAP total revenues increased 10% to $623.2 million compared to $568.6 million for the fourth quarter of 2022.

    Full year 2023 Non-GAAP total revenues increased 9% to $2,377.5 million compared to $2,181.3 million for the full year 2022.

    Gross Profit:

    Fourth quarter 2023 Non-GAAP gross profit increased to $448.2 million compared to $412.6 million for the fourth quarter of 2022. Fourth quarter 2023 Non-GAAP gross margin was 71.9% compared to 72.6% for the fourth quarter of 2022.

    Full year 2023 gross profit was $1,708.8 million compared to $1,594.6 million for the full year 2022. Full year 2023 gross margin was 71.9% compared to 73.1% for the full year 2022.

    Operating Income:

    Fourth quarter 2023 Non-GAAP operating income increased 15% to $186.9 million compared to $162.8 million for the fourth quarter of 2022. Fourth quarter 2023 Non-GAAP operating margin was 30.0% compared to 28.6% for the fourth quarter of 2022.

    Full year 2023 operating income increased 13% to $703.8 million compared to $625.1 million for the full year 2022. Full year 2023 operating margin was 29.6% compared to 28.7% for the full year 2022.

    Net Income:

    Fourth quarter 2023 Non-GAAP net income increased 14% to $154.9 million compared to $135.3 million for the fourth quarter of 2022. Fourth quarter 2023 Non-GAAP net income margin totaled 24.9% compared to 23.8% for the fourth quarter of 2022.

    Full year 2023 net income increased 15% to $582.7 million compared to $506.8 million for the full year 2022. Full year 2023 net income margin was 24.5% compared to 23.2% for the full year 2022.

    Fully Diluted Earnings Per Share:

    Fourth quarter 2023 Non-GAAP fully diluted earnings per share increased 15% to $2.36 compared to $2.04 for the fourth quarter of 2022.

    Fully diluted earnings per share for the full year 2023 increased 15% to $8.79 compared to $7.62 for the full year 2022.

    First Quarter and Full Year 2024 Guidance:

    First-Quarter 2024:

    First-quarter 2024 Non-GAAP total revenues are expected to be in a range of $650 million to $660 million, representing 15% growth year over year at the midpoint.

    First-quarter 2024 Non-GAAP fully diluted earnings per share are expected to be in a range of $2.40 to $2.50, representing 21% growth year over year at the midpoint.

    Full-Year 2024:

    Full-year 2024 Non-GAAP total revenues are expected to be in a range of $2,715 million to $2,735 million, representing 15% growth at the midpoint compared to full-year 2023.

    Full year 2024 Non-GAAP fully diluted earnings per share are expected to be in a range of $10.40 to $10.60, representing 19% growth at the midpoint compared to full-year 2023.

    The above guidance includes the following expectations:

    • Full-year 2024 cloud revenue growth of at least 18% year over year, exclusive of any contribution from the LiveVox acquisition.
    • LiveVox is expected to contribute incrementally an approximate $142 million to cloud revenue for full-year 2024.

    Quarterly Results Conference Call

    NICE management will host its earnings conference call today February 22, 2024, at 8:30 AM ET, 13:30 GMT, 15:30 Israel, to discuss the results and the company's outlook. To participate in the call, please dial into the following numbers: United States 1-877-407-4018 or +1-201-689-8471, United Kingdom 0-800-756-3429, Israel 1-809-406-247.

    The call will be webcast live on the Company's website at https://www.nice.com/investor-relations/upcoming-event.

    Explanation of Non-GAAP measures

    Non-GAAP financial measures are included in this press release. Non-GAAP financial measures consist of GAAP financial measures adjusted to exclude share-based compensation, amortization of acquired intangible assets, acquisition related expenses, amortization of discount on debt and loss from extinguishment of debt and the tax effect of the Non-GAAP adjustments.

    The Company believes that these Non-GAAP financial measures, used in conjunction with the corresponding GAAP measures, provide investors with useful supplemental information about the financial performance of our business. We believe Non-GAAP financial measures are useful to investors as a measure of the ongoing performance of our business. Our management regularly uses our supplemental Non-GAAP financial measures internally to understand, manage and evaluate our business and to make financial, strategic and operating decisions. These Non-GAAP measures are among the primary factors management uses in planning for and forecasting future periods. Our Non-GAAP financial measures are not meant to be considered in isolation or as a substitute for comparable GAAP measures and should be read only in conjunction with our consolidated financial statements prepared in accordance with GAAP. These Non-GAAP financial measures may differ materially from the Non-GAAP financial measures used by other companies. Reconciliation between results on a GAAP and Non-GAAP basis is provided in a table immediately following the Consolidated Statements of Income. The Company provides guidance only on a Non-GAAP basis. A reconciliation of guidance from a GAAP to Non-GAAP basis is not available due to the unpredictability and uncertainty associated with future events that would be reported in GAAP results and would require adjustments between GAAP and Non-GAAP financial measures, including the impact of future possible business acquisitions. Accordingly, a reconciliation of the guidance based on Non-GAAP financial measures to corresponding GAAP financial measures for future periods is not available without unreasonable effort.

    About NICE

    NICE (NASDAQ:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

    Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE. All other marks are trademarks of their respective owners. For a full list of NICE' marks, please see: http://www.nice.com/nice-trademarks.

    Forward-Looking Statements

    This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. In some cases, forward-looking statements may be identified by words such as "believe," "expect," "seek," "may," "will," "intend," "should," "project," "anticipate," "plan," and similar expressions. Forward-looking statements are based on the current beliefs, expectations and assumptions of the Company's management regarding the future of the Company's business, future plans and strategies, projections, anticipated events and trends, the economy and other future conditions. Examples of forward-looking statements include guidance regarding the Company's revenue and earnings and the growth of our cloud, analytics and artificial intelligence business.

    Forward looking statements are inherently subject to significant economic, competitive and other uncertainties and contingencies, many of which are beyond the control of management. The Company cautions that these statements are not guarantees of future performance, and investors should not place undue reliance on them. There are or will be important known and unknown factors and uncertainties that could cause actual results to differ materially from those expressed or implied in the forward-looking statements. These factors, include, but are not limited to, risks associated with changes in economic and business conditions, competition, successful execution of the Company's growth strategy, success and growth of the Company's cloud Software-as-a-Service business, difficulties in making additional acquisitions or effectively integrating acquired operations, products, technologies and personnel, the Company's dependency on third-party cloud computing platform providers, hosting facilities and service partners, rapidly changing technology, cyber security attacks or other security breaches against the Company, privacy concerns and legislation impacting the Company's business, changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East, that may disrupt our business and the global economy and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the "SEC").

    You are encouraged to carefully review the section entitled "Risk Factors" in our latest Annual Report on Form 20-F and our other filings with the SEC for additional information regarding these and other factors and uncertainties that could affect our future performance. The forward-looking statements contained in this press release speak only as of the date hereof, and the Company undertakes no obligation to update or revise them, whether as a result of new information, future developments or otherwise, except as required by law.

    NICE LTD. AND SUBSIDIARIES

    CONDENSED CONSOLIDATED BALANCE SHEETS

    U.S. dollars in thousands

     

    December 31,

    December 31,

    2023

    2022

    Unaudited

    Audited

     
    ASSETS
     

    CURRENT ASSETS:

    Cash and cash equivalents

    $

    511,795

    $

    529,596

    Short-term investments

     

    896,044

     

    1,041,943

    Trade receivables

     

    585,154

     

    518,517

    Debt hedge option

     

    121,922

     

    122,323

    Prepaid expenses and other current assets

     

    197,967

     

    204,754

     

     

    Total current assets

     

    2,312,882

     

    2,417,133

     

    LONG-TERM ASSETS:

    Property and equipment, net

     

    174,414

     

    159,285

    Deferred tax assets

     

    178,971

     

    116,889

    Other intangible assets, net

     

    305,501

     

    209,605

    Operating lease right-of-use assets

     

    104,565

     

    102,893

    Goodwill

     

    1,821,969

     

    1,617,118

    Prepaid expenses and other long-term assets

     

    219,332

     

    231,496

     

     

    Total long-term assets

     

    2,804,752

     

    2,437,286

     

    TOTAL ASSETS

    $

    5,117,634

    $

    4,854,419

     
    LIABILITIES AND SHAREHOLDERS' EQUITY
     

    CURRENT LIABILITIES:

    Trade payables

    $

    66,036

    $

    56,019

    Deferred revenues and advances from customers

     

    302,649

     

    338,930

    Current maturities of operating leases

     

    13,747

     

    13,525

    Debt

     

    209,229

     

    209,292

    Accrued expenses and other liabilities

     

    528,660

     

    523,451

     
    Total current liabilities

     

    1,120,321

     

    1,141,217

     

    LONG-TERM LIABILITIES:

    Deferred revenues and advances from customers

     

    52,458

     

    57,211

    Operating leases

     

    102,909

     

    99,262

    Deferred tax liabilities

     

    8,596

     

    7,336

    Debt

     

    457,081

     

    455,382

    Other long-term liabilities

     

    21,769

     

    38,588

     
    Total long-term liabilities

     

    642,813

     

    657,779

     

    SHAREHOLDERS' EQUITY

    Nice Ltd's equity

     

    3,341,132

     

    3,042,085

    Non-controlling interests

     

    13,368

     

    13,338

     
    Total shareholders' equity

     

    3,354,500

     

    3,055,423

     

    TOTAL LIABILITIES AND SHAREHOLDERS' EQUITY

    $

    5,117,634

    $

     

    4,854,419

    NICE LTD. AND SUBSIDIARIES

    CONSOLIDATED STATEMENTS OF INCOME

    U.S. dollars in thousands (except per share amounts)

     

    Quarter ended

    Year to date

    December 31,

    December 31,

    2023

    2022

    2023

    2022

    Unaudited

    Audited

    Unaudited

    Audited

     

    Revenue:

    Cloud

    $

    428,986

    $

    358,850

     

    $

    1,581,825

     

    $

    1,295,323

     

    Services

     

    162,365

     

    161,208

     

     

    641,387

     

     

    650,116

     

    Product

     

    31,841

     

    48,502

     

     

    154,296

     

     

    235,855

     

    Total revenue

     

    623,192

     

    568,560

     

     

    2,377,508

     

     

    2,181,294

     

     

    Cost of revenue:

    Cloud

     

    146,510

     

    127,309

     

     

    553,654

     

     

    472,805

     

    Services

     

    48,674

     

    46,339

     

     

    188,890

     

     

    183,938

     

    Product

     

    5,694

     

    7,332

     

     

    25,629

     

     

    26,945

     

    Total cost of revenue

     

    200,878

     

    180,980

     

     

    768,173

     

     

    683,688

     

     

    Gross profit

     

    422,314

     

    387,580

     

     

    1,609,335

     

     

    1,497,606

     

     

    Operating expenses:

    Research and development, net

     

    81,119

     

    81,964

     

     

    322,708

     

     

    306,073

     

    Selling and marketing

     

    154,500

     

    148,198

     

     

    599,114

     

     

    609,833

     

    General and administrative

     

    64,030

     

    69,594

     

     

    252,286

     

     

    246,527

     

    Total operating expenses

     

    299,649

     

    299,756

     

     

    1,174,108

     

     

    1,162,433

     

     

    Operating income

     

    122,665

     

    87,824

     

     

    435,227

     

     

    335,173

     

     

    Financial expenses (income) and other, net

     

    2,635

     

    (9,127

    )

     

    (22,473

    )

     

    (10,159

    )

     

    Income before tax

     

    120,030

     

    96,951

     

     

    457,700

     

     

    345,332

     

    Taxes on income

     

    38,378

     

    25,765

     

     

    119,399

     

     

    79,387

     

    Net income

    $

    81,652

    $

    71,186

     

    $

    338,301

     

    $

    265,945

     

     
     

    Earnings per share:

    Basic

    $

    1.29

    $

    1.11

     

    $

    5.32

     

    $

    4.17

     

    Diluted

    $

    1.24

    $

    1.07

     

    $

    5.11

     

    $

    4.00

     

     

    Weighted average shares outstanding:

    Basic

     

    63,283

     

    63,961

     

     

    63,590

     

     

    63,790

     

    Diluted

     

    65,749

     

    66,285

     

     

    66,265

     

     

    66,465

     

    NICE LTD. AND SUBSIDIARIES

    CONSOLIDATED CASH FLOW STATEMENTS

    U.S. dollars in thousands

    Quarter ended

    Year to date

    December 31,

    December 31,

    2023

    2022

    2023

    2022

    Unaudited

    Audited

    Unaudited

    Audited

     

    Operating Activities

     

    Net income

    $

    81,652

     

    $

    71,186

     

    $

    338,301

     

    $

    265,945

     

    Adjustments to reconcile net income to net cash provided by operating activities:

    Depreciation and amortization

     

    41,212

     

     

    47,469

     

     

    167,360

     

     

    176,546

     

    Share-based compensation

     

    46,170

     

     

    49,015

     

     

    176,658

     

     

    182,704

     

    Amortization of premium and discount and accrued interest on marketable securities

     

    436

     

     

    1,160

     

     

    2,480

     

     

    8,322

     

    Deferred taxes, net

     

    (35,833

    )

     

    (28,992

    )

     

    (66,620

    )

     

    (52,618

    )

    Changes in operating assets and liabilities:
    Trade Receivables, net

     

    (16,572

    )

     

    (44,077

    )

     

    (34,292

    )

     

    (129,712

    )

    Prepaid expenses and other current assets

     

    95,413

     

     

    8,600

     

     

    73,052

     

     

    (31,673

    )

    Operating lease right-of-use assets

     

    3,833

     

     

    3,579

     

     

    12,518

     

     

    20,393

     

    Trade payables

     

    2,642

     

     

    18,280

     

     

    3,426

     

     

    19,923

     

    Accrued expenses and other current liabilities

     

    (27,012

    )

     

    43,967

     

     

    (55,703

    )

     

    33,684

     

    Deferred revenue

     

    (6,285

    )

     

    8,749

     

     

    (45,947

    )

     

    6,417

     

    Realized loss on marketable securities, net

     

    12,271

     

     

    -

     

     

    12,271

     

     

    -

     

    Operating lease liabilities

     

    441

     

     

    (3,703

    )

     

    (11,100

    )

     

    (26,191

    )

    Amortization of discount on long-term debt

     

    1,166

     

     

    1,151

     

     

    4,615

     

     

    4,582

     

    Loss from extinguishment of debt

     

    16

     

     

    -

     

     

    53

     

     

    1,206

     

    Change in fair value of contingent consideration

     

    (18,258

    )

     

    -

     

     

    (18,258

    )

     

    -

     

    Other

     

    (796

    )

     

    322

     

     

    2,616

     

     

    187

     

    Net cash provided by operating activities

     

    180,496

     

     

    176,706

     

     

    561,430

     

     

    479,715

     

     

    Investing Activities

     
    Purchase of property and equipment

     

    (6,079

    )

     

    (10,941

    )

     

    (29,205

    )

     

    (31,893

    )

    Purchase of Investments

     

    (29,620

    )

     

    (30,840

    )

     

    (230,263

    )

     

    (396,297

    )

    Proceeds from Investments

     

    129,006

     

     

    33,156

     

     

    436,044

     

     

    355,560

     

    Capitalization of internal use software costs

     

    (13,868

    )

     

    (12,826

    )

     

    (54,974

    )

     

    (49,997

    )

    Payments for business acquisitions, net of cash acquired

     

    (396,780

    )

     

    (30,000

    )

     

    (415,185

    )

     

    (29,724

    )

    Net cash provided used in investing activities

    (317,341

    )

           (51,451

    )

          (293,583

    )

    (152,351

    )

     

    Financing Activities

     
    Proceeds from issuance of shares upon exercise of options

     

    803

     

     

    529

     

     

    2,570

     

     

    953

     

    Purchase of treasury shares

     

    (69,026

    )

     

    (24,543

    )

     

    (288,443

    )

     

    (144,944

    )

    Dividends paid to noncontrolling interest

     

    (291

    )

     

    -

     

     

    (1,771

    )

     

    (376

    )

    Repayment of debt

     

    (1,071

    )

     

    (4

    )

     

    (2,628

    )

     

    (20,132

    )

    Net cash used in financing activities

     

    (69,585

    )

     

    (24,018

    )

     

    (290,272

    )

     

    (164,499

    )

     

    Effect of exchange rates on cash and cash equivalents

     

    3,754

     

     

    3,877

     

     

    2,643

     

     

    (8,425

    )

     

    Net change in cash, cash equivalents and restricted cash

     

    (202,676

    )

     

    105,114

     

     

    (19,782

    )

     

    154,440

     

    Cash, cash equivalents and restricted cash, beginning of period

    $

    715,990

     

    $

    427,982

     

    $

    533,096

     

    $

    378,656

     

     

    Cash, cash equivalents and restricted cash, end of period

    $

    513,314

     

    $

    533,096

     

    $

    513,314

     

    $

    533,096

     

     

    Reconciliation of cash, cash equivalents and restricted cash reported in the consolidated balance sheet:

    Cash and cash equivalents

    $

    511,795

     

    $

    529,596

     

    $

    511,795

     

    $

    529,596

     

    Restricted cash included in other current assets

    $

    1,519

     

    $

    3,500

     

    $

    1,519

     

    $

    3,500

     

    Total cash, cash equivalents and restricted cash shown in the statement of cash flows

    $

    513,314

     

    $

    533,096

     

    $

    513,314

     

    $

    533,096

     

    NICE LTD. AND SUBSIDIARIES

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    U.S. dollars in thousands (except per share amounts)

    Quarter ended

    Year to date

    December 31,

    December 31,

    2023

    2022

    2023

    2022

    GAAP revenues

    $

    623,192

     

    $

    568,560

     

    $

    2,377,508

     

    $

    2,181,294

     

    Non-GAAP revenues

    $

    623,192

     

    $

    568,560

     

    $

    2,377,508

     

    $

    2,181,294

     

     
     

    GAAP cost of revenue

    $

    200,878

     

    $

    180,980

     

    $

    768,173

     

    $

    683,688

     

    Amortization of acquired intangible assets on cost of cloud

     

    (17,935

    )

     

    (18,940

    )

     

    (75,667

    )

     

    (74,791

    )

    Amortization of acquired intangible assets on cost of services

     

    -

     

     

    -

     

     

    -

     

     

    (377

    )

    Amortization of acquired intangible assets on cost of product

     

    (255

    )

     

    (241

    )

     

    (1,021

    )

     

    (1,017

    )

    Valuation adjustment on acquired deferred cost of cloud

     

    -

     

     

    13

     

     

    -

     

     

    54

     

    Cost of cloud revenue adjustment (1)

     

    (4,605

    )

     

    (2,451

    )

     

    (10,965

    )

     

    (8,840

    )

    Cost of services revenue adjustment (1)

     

    (3,142

    )

     

    (3,233

    )

     

    (11,906

    )

     

    (11,497

    )

    Cost of product revenue adjustment (1)

     

    15

     

     

    (147

    )

     

    121

     

     

    (548

    )

    Non-GAAP cost of revenue

    $

    174,956

     

    $

    155,981

     

    $

    668,735

     

    $

    586,672

     

     
     

    GAAP gross profit

    $

    422,314

     

    $

    387,580

     

    $

    1,609,335

     

    $

    1,497,606

     

    Gross profit adjustments

     

    25,922

     

     

    24,999

     

     

    99,438

     

     

    97,016

     

    Non-GAAP gross profit

    $

    448,236

     

    $

    412,579

     

    $

    1,708,773

     

    $

    1,594,622

     

     
     

    GAAP operating expenses

    $

    299,649

     

    $

    299,756

     

    $

    1,174,108

     

    $

    1,162,433

     

    Research and development (1)

     

    (6,997

    )

     

    (9,736

    )

     

    (31,402

    )

     

    (33,561

    )

    Sales and marketing (1,2)

     

    (11,515

    )

     

    (13,993

    )

     

    (48,048

    )

     

    (57,114

    )

    General and administrative (1,2)

     

    (34,588

    )

     

    (20,549

    )

     

    (92,291

    )

     

    (73,540

    )

    Amortization of acquired intangible assets

     

    (3,506

    )

     

    (5,748

    )

     

    (15,757

    )

     

    (28,901

    )

    Valuation adjustment on acquired deferred commission

     

    22

     

     

    43

     

     

    128

     

     

    196

     

    Change in fair value of contingent consideration

     

    18,258

     

     

    -

     

     

    18,258

     

     

    -

     

    Non-GAAP operating expenses

    $

    261,323

     

    $

    249,773

     

    $

    1,004,996

     

    $

    969,513

     

     
     

    GAAP financial and other income, net

    $

    2,635

     

    $

    (9,127

    )

    $

    (22,473

    )

    $

    (10,159

    )

    Amortization of discount and loss of extinguishment on debt

     

    (1,182

    )

     

    (1,151

    )

     

    (4,668

    )

     

    (5,788

    )

    Realized loss on marketable securities, net

     

    (12,271

    )

     

    -

     

     

    (12,271

    )

     

    -

     

    Change in fair value of contingent consideration

     

    -

     

     

    -

     

     

    (817

    )

     

    -

     

    Non-GAAP financial and other income, net

     

    (10,818

    )

     

    (10,278

    )

     

    (40,229

    )

     

    (15,947

    )

     
     

    GAAP taxes on income

    $

    38,378

     

    $

    25,765

     

    $

    119,399

     

    $

    79,387

     

    Tax adjustments re non-GAAP adjustments

     

    4,464

     

     

    12,037

     

     

    41,937

     

     

    54,897

     

    Non-GAAP taxes on income

    $

    42,842

     

    $

    37,802

     

    $

    161,336

     

    $

    134,284

     

     
     

    GAAP net income

    $

    81,652

     

    $

    71,186

     

    $

    338,301

     

    $

    265,945

     

    Valuation adjustment on acquired deferred cost of cloud revenue

     

    -

     

     

    (13

    )

     

    -

     

     

    (54

    )

    Amortization of acquired intangible assets

     

    21,696

     

     

    24,929

     

     

    92,445

     

     

    105,086

     

    Valuation adjustment on acquired deferred commission

     

    (22

    )

     

    (43

    )

     

    (128

    )

     

    (196

    )

    Share-based compensation (1)

     

    47,298

     

     

    50,061

     

     

    180,504

     

     

    185,052

     

    Acquisition related expenses (2)

     

    13,534

     

     

    48

     

     

    13,987

     

     

    48

     

    Amortization of discount and loss of extinguishment on debt

     

    1,182

     

     

    1,151

     

     

    4,668

     

     

    5,788

     

    Realized loss on marketable securities, net

     

    12,271

     

     

    -

     

     

    12,271

     

     

    -

     

    Change in fair value of contingent consideration

     

    (18,258

    )

     

    -

     

     

    (17,441

    )

     

    -

     

    Tax adjustments re non-GAAP adjustments

     

    (4,464

    )

     

    (12,037

    )

     

    (41,937

    )

     

    (54,897

    )

    Non-GAAP net income

    $

    154,889

     

    $

    135,282

     

    $

    582,670

     

    $

    506,772

     

     
     

    GAAP diluted earnings per share

    $

    1.24

     

    $

    1.07

     

    $

    5.11

     

    $

    4.00

     

     

    Non-GAAP diluted earnings per share

    $

    2.36

     

    $

    2.04

     

    $

    8.79

     

    $

    7.62

     

     

    Shares used in computing GAAP diluted earnings per share

     

    65,749

     

     

    66,285

     

     

    66,265

     

     

    66,465

     

     

    Shares used in computing non-GAAP diluted earnings per share

     

    65,749

     

     

    66,285

     

     

    66,265

     

     

    66,465

     

    NICE LTD. AND SUBSIDIARIES

    RECONCILIATION OF GAAP TO NON-GAAP RESULTS (continued)

    U.S. dollars in thousands

     
     

    (1) Share-based Compensation

    Quarter ended

    Year to date

    December 31,

    December 31,

    2023

    2022

    2023

    2022

     
    Cost of cloud revenue

    $

    4,605

     

    $

    2,451

    $

    10,965

     

    $

    8,840

    Cost of services revenue

     

    3,142

     

     

    3,233

     

    11,906

     

     

    11,497

    Cost of product revenue

     

    (15

    )

     

    147

     

    (121

    )

     

    548

    Research and development

     

    6,997

     

     

    9,736

     

    31,402

     

     

    33,561

    Sales and marketing

     

    11,515

     

     

    13,993

     

    48,023

     

     

    57,114

    General and administrative

     

    21,054

     

     

    20,501

     

    78,329

     

     

    73,492

    $

    47,298

     

    $

    50,061

    $

    180,504

     

    $

    185,052

     
     
     

    (2) Acquisition related expenses

    Quarter ended

    Year to date

    December 31,

    December 31,

    2023

    2022

    2023

    2022

     
    Sales and marketing

    $

    -

     

    $

    -

    $

    25

     

    $

    -

    General and administrative

     

    13,534

     

     

    48

     

    13,962

     

     

    48

    $

    13,534

     

    $

    48

    $

    13,987

     

    $

    48

    NICE LTD. AND SUBSIDIARIES

    RECONCILIATION OF GAAP NET INCOME TO NON-GAAP EBITDA

    U.S. dollars in thousands

     
     

    Quarter ended

    Year to date

    December 31,

    December 31,

    2023

    2022

    2023

    2022

    Unaudited

    Audited

    Unaudited

    Audited

     

    GAAP net income

    $

    81,652

     

    $

    71,186

     

    $

    338,301

     

    $

    265,945

     

    Non-GAAP adjustments:

    Depreciation and amortization

     

    41,212

     

     

    47,469

     

     

    167,360

     

     

    176,546

     

    Share-based Compensation

     

    46,170

     

     

    49,015

     

     

    176,658

     

     

    182,704

     

    Financial and other expense/ (income), net

     

    2,635

     

     

    (9,127

    )

     

    (22,473

    )

     

    (10,159

    )

    Acquisition related expenses

     

    13,534

     

     

    48

     

     

    13,987

     

     

    48

     

    Change in fair value of contingent consideration

     

    (18,258

    )

     

    -

     

     

    (18,258

    )

     

    -

     

    Valuation adjustment on acquired deferred commission

     

    (22

    )

     

    (43

    )

     

    (128

    )

     

    (196

    )

    Valuation adjustment on acquired deferred cost of cloud

     

    -

     

     

    (13

    )

     

    -

     

     

    (54

    )

    Taxes on income

     

    38,378

     

     

    25,765

     

     

    119,399

     

     

    79,387

     

    Non-GAAP EBITDA

    $

    205,301

     

    $

    184,300

     

    $

    774,846

     

    $

    694,221

     

    NICE LTD. AND SUBSIDIARIES

    NON-GAAP RECONCILIATION - FREE CASH FLOW FROM CONTINUING OPERATIONS

    U.S. dollars in thousands

     
     

    Quarter ended

    Year to date

    December 31,

    December 31,

    2023

    2022

    2023

    2022

    Unaudited

    Audited

    Unaudited

    Audited

    Free cash flow (a)

    Net cash provided by operating activities

    $

    180,496

     

    $

    176,706

     

    $

    561,430

     

    $

    479,715

     

     
    Purchase of property and equipment

     

    (6,079

    )

     

    (10,941

    )

     

    (29,205

    )

     

    (31,893

    )

    Capitalization of internal use software costs

     

    (13,868

    )

     

    (12,826

    )

     

    (54,974

    )

     

    (49,997

    )

     

    Free Cash Flow

    $

    160,549

     

    $

    152,939

     

    $

    477,251

     

    $

    397,825

     

     
    (a) Free cash flow from continuing operations is defined as operating cash flows from continuing operations less capital expenditures of the continuing operations and less capitalization of internal use software costs.

     

    View source version on businesswire.com: https://www.businesswire.com/news/home/20240222141561/en/

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    NiCE (NASDAQ: NICE) today announced the appointment of Jeff Comstock as President, CX Product & Technology, effective October 1, 2025. Comstock will report directly to NiCE Chief Executive Officer Scott Russell and will join the company's Executive Leadership Team. Comstock joins NiCE following a distinguished 25-year career at Microsoft, where he most recently served as Corporate Vice President leading the Customer Experience applications business. His portfolio spanned Sales, Marketing, Customer Service, Contact Center, and the AI-powered copilots and AI agents woven across the suite. Under his leadership, Microsoft Dynamics 365 Customer Experience business achieved strong momentum, inc

    9/26/25 8:00:00 AM ET
    $NICE
    Computer Software: Prepackaged Software
    Technology

    NiCE Deepens Partnership with Salesforce to Accelerate End-To-End Customer Service Workflow Orchestration

    Expanded collaboration brings NiCE's AI-powered CX and intelligent orchestration together with Agentforce in Salesforce Service Cloud, empowering businesses to deliver complete customer service experiences NiCE (NASDAQ:NICE) today announced an expanded strategic partnership with Salesforce to deliver seamless, AI-driven customer experiences through a deeper integration between NiCE CXone Mpower and Salesforce Service Cloud. After launching Bring Your Own Telephony with Salesforce Service Cloud Voice in 2022, the companies will further invest in enabling Bring Your Own Contact Center, inclusive of customer managed channels and NiCE's leading WEM capabilities in the Service Cloud unified de

    8/12/25 11:05:00 AM ET
    $NICE
    Computer Software: Prepackaged Software
    Technology