The latest iteration of the Semi-Annual U.S. Insurance Labor Market Study, conducted by The Jacobson Group, the leading provider of talent to the insurance industry, and Aon plc (NYSE:AON), a leading global professional services firm, found 88% of respondents intend to increase or maintain staff size in 2025.
"Employment expectations remain relatively similar to last year," said Jeffrey Blair, senior vice president of executive search and business development at The Jacobson Group. "Despite a slight spike in the industry's unemployment rate, turnover has slowed since last January and carriers continue to anticipate moderate growth as they move through the next 12 months."
"More companies expect to focus recruiting efforts on experienced staff, rather than hiring entry-level positions," added Jeff Rieder, partner and head of Strategy and Technology Group Performance Benchmarking at Aon. "It remains critical for organizations to maintain strong career development and competitive compensation programs to retain and develop talent."
Some of the study's key findings include the following:
- In the next 12 months, 55% of insurance carriers plan to increase staff, which is 3 points higher than reported in both the July and January 2024 studies. Thirty-three percent plan to maintain their current staff size.
- Technology, underwriting and claims roles are the industry's greatest need.
- Seventy-four percent of companies expect to grow revenue during the next 12 months; this is 3 points lower than the January 2024 study.
- During the next six months, 75% of carriers expect most employees to work a hybrid schedule. Just 3% require employees in the office every day.
- Compared to January 2024, recruiting difficulty has increased in six of 11 categories. Actuarial, executive and analytics roles remain the most challenging to fill.
- If carriers follow through on their plans, the industry will see a 1.08% increase in employment during the next 12 months.
For more highlights and commentary, download the full results summary and view the recorded webcast here.
The insurance labor market study has been conducted semi-annually since 2009. Collecting revenue and hiring projections from carriers across all sectors of the industry, it provides a valuable look at the insurance labor market outlook and hiring trends.
The study's next iteration will occur in July 2025. To be notified when it opens, follow this link.
About The Jacobson Group:
The Jacobson Group is the leading provider of talent to the insurance industry. For more than 50 years, Jacobson has been connecting insurance organizations with professionals at all levels across all industry verticals. Jacobson provides insurance talent solutions to support virtually any human capital need. We offer executive search services and comprehensive staffing solutions, including professional recruiting, temporary staffing and interim experts.
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About Aon:
Aon plc (NYSE:AON) exists to shape decisions for the better — to protect and enrich the lives of people around the world. Through actionable analytic insight, globally integrated Risk Capital and Human Capital expertise, and locally relevant solutions, our colleagues provide clients in over 120 countries with the clarity and confidence to make better risk and people decisions that help protect and grow their businesses.
Follow Aon on LinkedIn, X, Facebook and Instagram. Stay up-to-date by visiting Aon's newsroom and sign up for news alerts here.
Aon UK Limited is authorised and regulated by the Financial Conduct Authority for the provision of regulated products and services in the UK. Registered in England and Wales. Registered number: 00210725. Registered Office: The Aon Centre, The Leadenhall Building, 122 Leadenhall Street, London EC3V 4AN. Tel: 020 7623 5500. Aon is not responsible for the content of the third party website.
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The Jacobson Group
Whitney Stephens
+1 (312) 628-0376
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Aon plc
Andrew Wragg
+44 (0) 7595 217168
[email protected]