The latest iteration of the Semi-Annual U.S. Insurance Labor Market Study, conducted by The Jacobson Group, the leading provider of talent to the insurance industry, and Aon plc (NYSE:AON), a leading global professional services firm, found 86% of respondents intend to increase or maintain staff size in the next 12 months.
"Overall, the insurance labor market has remained strong and stable," said Jeffrey Blair, senior vice president of executive search and business development at The Jacobson Group. "While moderate, the industry's employment growth over the past year exceeded the levels anticipated in last July's study. Staff reduction levels were also lower than planned."
"Just over half of companies anticipate staffing increases over the next 12 months, which has stayed relatively flat throughout the past two years," added Jeff Rieder, partner and head of performance benchmarking for Aon's Strategy and Technology Group. "Many companies anticipate increases in business volume and expansion into new markets driving the need for additional roles to support growth plans."
Some of the study's key findings include the following:
- In the next 12 months, 53% of insurance carriers plan to increase staff, which is 2 points lower than reported in the January 2025 study. Thirty-three percent plan to maintain their current staff size.
- Technology, underwriting and claims roles are the industry's greatest need.
- Eighty-one percent of companies expect to grow revenue during the next 12 months; this is 7 points higher than the January 2025 study.
- During the next six months, 78% of carriers expect most employees to work a hybrid schedule, up 3 points from the January 2025 study. Eight percent require employees in the office every day, up from 4% in July 2025.
- Compared to July 2024, recruiting difficulty has decreased in nine of 12 categories. Actuarial, executive and analytics roles remain the most challenging to fill.
- If carriers follow through on their plans, the industry will see a 1.03% increase in employment during the next 12 months.
For more highlights and commentary, view the full results summary and recorded webcast.
The insurance labor market study has been conducted semi-annually since 2009. Collecting revenue and hiring projections from carriers across all sectors of the industry, it provides a valuable look at the insurance labor market outlook and hiring trends.
The study's next iteration will occur in January 2026. To be alerted when it opens, sign up for labor study notifications.
About The Jacobson Group:
The Jacobson Group is the leading provider of talent to the insurance industry. For more than 50 years, Jacobson has been connecting insurance organizations with professionals at all levels across all industry verticals. Jacobson provides insurance talent solutions to support virtually any human capital need. We offer executive search services and comprehensive staffing solutions, including professional recruiting, temporary staffing and interim experts.
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About Aon:
Aon plc (NYSE:AON) exists to shape decisions for the better — to protect and enrich the lives of people around the world. Through actionable analytic insight, globally integrated Risk Capital and Human Capital expertise, and locally relevant solutions, our colleagues provide clients in over 120 countries with the clarity and confidence to make better risk and people decisions that help protect and grow their businesses.
Follow Aon on LinkedIn, X, Facebook and Instagram. Stay up-to-date by visiting Aon's newsroom and sign up for news alerts here.
Aon UK Limited is authorised and regulated by the Financial Conduct Authority for the provision of regulated products and services in the UK. Registered in England and Wales. Registered number: 00210725. Registered Office: The Aon Centre, The Leadenhall Building, 122 Leadenhall Street, London EC3V 4AN. Tel: 020 7623 5500. Aon is not responsible for the content of the third party website.
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The Jacobson Group
Whitney Stephens
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Aon plc
Andrew Wragg
+44 (0) 7595 217168
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