Sangoma and Sphinx Medical Technologies Join Forces to Transform Healthcare Communication
Sangoma Reveals a New Patient Relationship Management (PRM) System as Part of Its Communications Platform Strategy to Create Industry-Specific Solutions
Sangoma Technologies Corporation (TSX:STC, NASDAQ:SANG), a global leader in business communication solutions, has partnered with Sphinx Medical Technologies, an innovator in AI-based healthcare call management systems, to solve a major problem in the healthcare industry: outdated and unreliable phone systems. Together, they've introduced a new Patient Relationship Management (PRM) system that makes it easier for doctors' offices to connect with patients.
Sangoma's unified communications platform is now integrated with Sphinx Medical's CallMyDoc®, an AI-powered Interactive Voice Response (IVR) system that connects calls with patient records, providing instant access to patient information during every call. Tailored to the unique needs of medical practices, the solution integrates with most Electronic Health Records (EHR) systems and is fully HIPAA-compliant, ensuring secure telehealth services.
"By leveraging CallMyDoc®'s 20 million patient call history and integrating Sangoma's business phone systems, we're transforming the healthcare communication space," said Charles Salameh, CEO of Sangoma. "I'm excited about this partnership as it highlights Sangoma's commitment to delivering industry-specific technology solutions, a key pillar of our communications platform strategy."
The Sangoma-Sphinx PRM system allows medical practices to offer 24/7 virtual consultations, provide multilingual support, and automate follow-up care. It drives revenue by improving staff efficiency, increasing patient retention, and creating new revenue streams with targeted marketing for specialized services.
Key Benefits of the Partnership:
- 99.999% Uptime: The system is designed for maximum reliability, ensuring practices never miss a call and always stay available for patients.
- Streamlined Communication: CallMyDoc® accesses patient records in real-time, automating tasks like prescription refills or appointment scheduling. With nearly 100% accurate AI transcription, it updates patient charts and saves time on follow-ups or information searches.
- Improved Efficiency: By replacing outdated answering machines with an intelligent auto-attendant, practices can easily handle high call volumes, reducing call time by 10x, all while maintaining service quality.
"The Sangoma-Sphinx collaboration is about more than technology; it's about transforming the patient experience," added Carl Silva, CEO of Sphinx Medical Technologies. "We're proud to support practices in meeting the evolving demands of modern healthcare."
Most healthcare providers lack large IT teams to manage complex systems. This new solution is affordable, easy to implement, and scalable, growing alongside the practice without sacrificing performance. Sangoma and its partners deliver a "white glove" experience by offering a sophisticated replacement for all telephone systems, custom configurations, and the hands-off support every practice needs.
Practices of all sizes can benefit from automated appointment reminders via text and email to reduce no-shows and simplify rescheduling, integrated online booking for both primary and specialized care, and advanced call routing with auto-attendants for 24/7 patient access to the right department.
By simplifying operations and improving the patient experience, Sangoma and Sphinx Medical are setting a new standard for healthcare communication. This partnership is a significant step forward in making healthcare more accessible and efficient for both providers and patients.
The Sangoma-Sphinx Patient Relationship Management system is now available for implementation. For more information, visit sangoma.com/healthcare
About Sangoma Technology Corporation
Sangoma (TSX:STC, NASDAQ:SANG) is a leading business communications platform provider with solutions that include its award-winning UCaaS, CCaaS, CPaaS, and Trunking technologies. The enterprise-grade communications suite is developed in-house; available for cloud, hybrid, or on-premises deployments. Additionally, Sangoma's integrated approach provides managed services for connectivity, network, and security.
A trusted communications partner with over 40 years on the market, Sangoma has over 2.7 million UC seats across a diversified base of over 100,000 customers. Sangoma has been recognized for ten years running in the Gartner UCaaS Magic Quadrant.
As the primary developer and sponsor of the open source Asterisk and FreePBX projects, Sangoma is determined to drive innovation in communication technology.
For more information, visit www.sangoma.com.
About Sphinx Medical Technologies
Sphinx Medical Technologies develops innovative healthcare solutions to improve operational efficiency and patient outcomes, empowering providers to focus on delivering exceptional care.
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