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    SEC Form 10-Q filed by EverCommerce Inc.

    5/8/25 5:10:49 PM ET
    $EVCM
    Computer Software: Prepackaged Software
    Technology
    Get the next $EVCM alert in real time by email
    evcm-20250331
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    UNITED STATES
    SECURITIES AND EXCHANGE COMMISSION
    WASHINGTON, DC 20549
    FORM 10-Q
    (Mark One)
    ☒QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
    For the quarterly period ended March 31, 2025
    OR
    ☐TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
    For the transition period from ___________________ to ___________________
    Commission File Number: 001-40575
    EverCommerce Inc.
    (Exact Name of Registrant as Specified in its Charter)
    Delaware81-4063248
    (State or other jurisdiction of
    incorporation or organization)
    (I.R.S. Employer Identification No.)
    3601 Walnut Street, Suite 400
    Denver, Colorado
    80205
    (Address of principal executive offices)(Zip Code)
    (720) 647-4948
    (Registrant’s telephone number, including area code)
    N/A
    (Former name, former address and former fiscal year, if changed since last report)
    Securities registered pursuant to Section 12(b) of the Act:
    Title of each classTrading Symbol(s)Name of each exchange on which registered
    Common stock, $0.00001 par valueEVCMThe Nasdaq Stock Market LLC
    Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.
    Yes ☒ No ☐
    Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§ 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).
    Yes ☒ No ☐
    Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.
    Large accelerated filer☐Accelerated filer☒
    Non-accelerated filer☐Smaller reporting company☐
    Emerging growth company☒
    If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐
    Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes ☐ No ☒
    As of May 5, 2025, there were 182,540,870 shares of the registrant’s common stock, par value $0.00001, outstanding.




    TABLE OF CONTENTS
    Page
    Part IFINANCIAL INFORMATION
    Item 1.
    Financial Statements
    Condensed Consolidated Balance Sheets as of March 31, 2025 (unaudited) and December 31, 2024
    1
    Condensed Consolidated Statements of Operations and Comprehensive Loss (unaudited) for the three months ended March 31, 2025 and 2024
    2
    Condensed Consolidated Statements of Stockholders’ Equity (unaudited) for the three months ended March 31, 2025 and 2024
    3
    Condensed Consolidated Statements of Cash Flows (unaudited) for the three months ended March 31, 2025 and 2024
    4
    Notes to Condensed Consolidated Financial Statements (unaudited)
    5
    Item 2.
    Management’s Discussion and Analysis of Financial Condition and Results of Operations
    20
    Item 3.
    Quantitative and Qualitative Disclosures About Market Risk
    33
    Item 4.
    Controls and Procedures
    33
    PART II
    OTHER INFORMATION
    Item 1.
    Legal Proceedings
    34
    Item 1A.
    Risk Factors
    34
    Item 2.
    Unregistered Sales of Equity Securities and Use of Proceeds
    34
    Item 3.
    Defaults Upon Senior Securities
    34
    Item 4.
    Mine Safety Disclosures
    34
    Item 5.
    Other Information
    34
    Item 6.
    Exhibits
    35
    Signatures
    36




    CAUTIONARY NOTE REGARDING FORWARD-LOOKING STATEMENTS
    This Quarterly Report on Form 10-Q contains forward-looking statements. We intend such forward-looking statements to be covered by the safe harbor provisions for forward-looking statements contained in Section 27A of the Securities Act of 1933, as amended (the “Securities Act”), and Section 21E of the Securities Exchange Act of 1934, as amended (the “Exchange Act”). All statements other than statements of historical facts contained in this Quarterly Report on Form 10-Q may be forward-looking statements. In some cases, you can identify forward-looking statements by terms such as “may,” “will,” “should,” “expects,” “plans,” “anticipates,” “could,” “intends,” “targets,” “projects,” “contemplates,” “believes,” “estimates,” “forecasts,” “predicts,” “potential” or “continue” or the negative of these terms or other similar expressions. Forward-looking statements contained in this Quarterly Report on Form 10-Q include, but are not limited to statements regarding our future results of operations and financial position, industry and business trends, macroeconomic and market conditions, equity compensation, business strategy, plans, market growth, future acquisitions and other capital expenditures, expectations regarding the strategic review of our Marketing Technology Solutions including any potential sale, progress towards remediation of our material weakness and our objectives for future operations.
    The forward-looking statements in this Quarterly Report on Form 10-Q are only predictions. We have based these forward-looking statements largely on our current expectations and projections about future events and financial trends that we believe may affect our business, financial condition and results of operations. Forward-looking statements involve known and unknown risks, uncertainties and other important factors that may cause our actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by the forward-looking statements, including, but not limited to, our limited operating history and evolving business; our recent growth rates may not be sustainable or indicative of future growth; we have experienced net losses in the past and we may not achieve profitability in the future; we may continue to experience significant quarterly and annual fluctuations in our operating results due to a number of factors, which makes our future operating results difficult to predict; in order to support the growth of our business and acquisition strategy, we may need to incur additional indebtedness or seek capital through new equity or debt financings; we may not be able to continue to expand our share of our existing vertical markets or expand into new vertical markets; we face intense competition in each of the industries in which we operate; the industries in which we operate are rapidly evolving and the market for technology-enabled services that empower small and medium-sized businesses is relatively immature and unproven; we are subject to economic and political risk, the business cycles of our clients and changes in the overall level of consumer and commercial spending, which could negatively impact our business, financial condition and results of operations; we are dependent on payment card networks, such as Visa and MasterCard, and payment processors, such as Worldpay and PayPal, and if we fail to comply with the applicable requirements of the payment networks or our payment processors, they can seek to fine us, suspend us, terminate our agreements and/or terminate our registrations through our bank sponsors; the inability to keep pace with rapid developments and changes in the electronic payments market or are unable to introduce, develop and market new and enhanced versions of our software solutions we may be put at a competitive disadvantage with respect to our services that incorporated payment technology; real or perceived errors, failures or bugs in our solutions could adversely affect our business results of operations, financial conditions and growth prospects; unauthorized disclosure, destruction or modification of data, disruption of our software or services or cyber breaches could expose us to liability, protracted and costly litigation and damage our reputation; our use of artificial intelligence technologies and evolving regulatory framework governing the use of such technologies; our estimated total addressable market is subject to inherent challenges and uncertainties; failure to effectively develop and expand our sales and marketing capabilities; our ability to increase our customer base and achieve broader market acceptance and utilization of our solutions; impairment in the value of our goodwill or intangible assets; our information technology systems and our third-party providers’ information technology systems, including Worldpay, PayPal and other payment processing partners, may fail, or our third-party providers may discontinue providing their services or technology generally or to us specifically; our ability to improve our margin, in particular within Marketing Technology Solutions; the impact of a future pandemic, epidemic, or outbreak of infectious disease could impact our business, financial condition and results of operations, as well as the business or operations of their parties with whom we conduct business; our success in achieving our objectives through acquisitions, divestitures or other strategic transactions; our revenues and profits generated through acquisitions may be less than anticipated, and we may fail to uncover all liabilities of acquisition targets; risks related to scrutiny on environmental sustainability and social initiatives; our ability to adequately protect or enforce our intellectual property and other proprietary rights; risk of patent, trademark and other intellectual property infringement claims; risks related to governmental regulation and other legal obligations, particularly related to privacy, data protection and information security, and our actual or perceived failure to comply with such obligations; risks related to our sponsor stockholders agreement and qualifying as a “controlled company” under the rules of The Nasdaq Stock Market; significant increased costs as a result of operating as a public company, and our management is required to devote substantial time to new compliance initiatives; as well as the other factors described in our Annual Report on Form 10-K for the year ended December 31, 2024 (“Annual Report on Form 10-K”), as updated by our other filings with the Securities and Exchange Commission (the “SEC”). The forward-looking statements in this Quarterly Report on Form 10-Q are based upon information available to us as of the date of this Quarterly Report on Form 10-Q, and while we believe such information forms a reasonable basis for such statements, such information may be limited or incomplete, and our statements should not be read to indicate that we have conducted an exhaustive inquiry into, or review of, all potentially available relevant information. These statements are inherently uncertain and investors are cautioned not to unduly rely upon these statements.




    You should read this Quarterly Report on Form 10-Q and the documents that we reference in this Quarterly Report on Form 10-Q and have filed as exhibits to this Quarterly Report on Form 10-Q with the understanding that our actual future results, performance and achievements may be materially different from what we expect. We qualify all of our forward-looking statements by these cautionary statements. These forward-looking statements speak only as of the date of this Quarterly Report on Form 10-Q. Except as required by applicable law, we do not plan to publicly update or revise any forward-looking statements contained in this Quarterly Report on Form 10-Q, whether as a result of any new information, future events or otherwise.




    PART I — FINANCIAL INFORMATION
    Item 1. Financial Statements
    EverCommerce Inc.
    Condensed Consolidated Balance Sheets
    (in thousands, except per share and share amounts)
    (unaudited)
    March 31,December 31,
    20252024
    Assets
    Current assets:
    Cash and cash equivalents$148,408 $135,782 
    Accounts receivable, net of allowance for expected credit losses of $2.1 million and $2.3 million at March 31, 2025 and December 31, 2024, respectively
    32,356 31,090 
    Contract assets11,115 12,839 
    Assets held for sale
    46,435 11,422 
    Prepaid expenses and other current assets30,231 27,181 
    Total current assets268,545 218,314 
    Property and equipment, net5,907 6,129 
    Capitalized software, net43,573 41,595 
    Other non-current assets34,912 36,127 
    Non-current assets held for sale— 44,779 
    Intangible assets, net197,477 211,172 
    Goodwill863,686 863,152 
    Total assets1,414,100 1,421,268 
    Liabilities and Stockholders’ Equity
    Current liabilities:
    Accounts payable$7,533 $6,599 
    Accrued expenses and other54,832 50,840 
    Deferred revenue22,122 22,107 
    Customer deposits11,857 11,382 
    Current maturities of long-term debt5,500 5,500 
    Liabilities held for sale15,626 14,298 
    Total current liabilities117,470 110,726 
    Long-term debt, net of current maturities and deferred financing costs521,364 522,442 
    Other non-current liabilities35,697 36,301 
    Non-current liabilities held for sale— 973 
    Total liabilities674,531 670,442 
    Commitments and contingencies (Note 17)
    Stockholders’ equity:
    Preferred stock, $0.00001 par value, 50,000,000 shares authorized and no shares issued or outstanding as of March 31, 2025 and December 31, 2024
    — — 
    Common stock, $0.00001 par value, 2,000,000,000 shares authorized and 183,034,613 and 183,725,236 shares issued and outstanding at March 31, 2025 and December 31, 2024, respectively
    2 2 
    Accumulated other comprehensive loss(13,841)(14,318)
    Additional paid-in capital1,422,185 1,426,206 
    Accumulated deficit(668,777)(661,064)
    Total stockholders’ equity739,569 750,826 
    Total liabilities and stockholders’ equity$1,414,100 $1,421,268 
    The accompanying notes are an integral part of these condensed consolidated financial statements.

    1



    EverCommerce Inc.
    Condensed Consolidated Statements of Operations and Comprehensive Loss
    (in thousands, except per share and share amounts)
    (unaudited)
    Three months ended
    March 31,
    20252024
    Revenues:
    Subscription and transaction fees$137,779 $133,382 
    Other4,494 4,470 
    Total revenues142,273 137,852 
    Operating expenses:
    Cost of revenues (exclusive of depreciation and amortization presented separately below)31,188 31,501 
    Sales and marketing28,783 27,564 
    Product development19,963 19,306 
    General and administrative31,281 31,641 
    Depreciation and amortization16,768 20,904 
    Loss on held for sale and impairments
    85 11,232 
    Total operating expenses128,068 142,148 
    Operating income (loss)
    14,205 (4,296)
    Interest and other expense, net(12,759)(5,791)
    Net income (loss) from continuing operations before income tax expense
    1,446 (10,087)
    Income tax expense
    (512)(5,923)
    Net income (loss) from continuing operations
    934 (16,010)
    Loss from discontinued operations, net of income tax
    (8,647)(314)
    Net loss
    (7,713)(16,324)
    Other comprehensive loss:
    Foreign currency translation gain (loss), net
    477 (3,535)
    Comprehensive loss
    $(7,236)$(19,859)
    Basic net income (loss) per share attributable to common stockholders:
    Continuing operations
    $0.01 $(0.09)
    Discontinued operations
    (0.05)— 
    Total
    $(0.04)$(0.09)
    Diluted net income (loss) per share attributable to common stockholders:
    Continuing operations
    $0.01 $(0.09)
    Discontinued operations
    (0.05)— 
    Total
    $(0.04)$(0.09)
    Weighted-average shares of common stock outstanding used in computing net income (loss) per share:
    Basic
    183,467,698 186,635,095 
    Diluted
    185,222,240 186,635,095 
    The accompanying notes are an integral part of these condensed consolidated financial statements.

    2



    EverCommerce Inc.
    Condensed Consolidated Statements of Stockholders’ Equity
    (in thousands)
    (unaudited)


    Common StockAdditional
    Paid-In Capital
    Accumulated
    Deficit
    Accumulated Other
    Comprehensive
    Loss
    Total
    Stockholders’ Equity
    SharesAmount
    Balance at December 31, 2024
    183,725 $2 $1,426,206 $(661,064)$(14,318)$750,826 
    Common stock issued upon vesting of restricted stock units, net of shares withheld for employee taxes
    240 — (1,182)— — (1,182)
    Stock-based compensation— — 6,940 — — 6,940 
    Stock option exercises167 — 1,385 — — 1,385 
    Repurchase and retirement of common stock, including taxes
    (1,098)— (11,164)— — (11,164)
    Foreign currency translation gain, net
    — — — — 477 477 
    Net loss
    — — — (7,713)— (7,713)
    Balance at March 31, 2025
    183,034 $2 $1,422,185 $(668,777)$(13,841)$739,569 

    Common StockAdditional
    Paid-In Capital
    Accumulated
    Deficit
    Accumulated Other
    Comprehensive
    Loss
    Total
    Stockholders’ Equity
    SharesAmount
    Balance at December 31, 2023
    186,934 $2 $1,454,026 $(619,975)$(8,017)$826,036 
    Common stock issued upon vesting of restricted stock units301 — — — — — 
    Stock-based compensation— — 5,576 — — 5,576 
    Stock option exercises160 — 1,072 — — 1,072 
    Repurchase and retirement of common stock, including taxes
    (1,234)— (12,139)— — (12,139)
    Foreign currency translation loss, net
    — — — — (3,535)(3,535)
    Net loss— — — (16,324)— (16,324)
    Balance at March 31, 2024186,161 $2 $1,448,535 $(636,299)$(11,552)$800,686 


    The accompanying notes are an integral part of these condensed consolidated financial statements.
    3



    EverCommerce Inc.
    Condensed Consolidated Statements of Cash Flows
    (in thousands)
    (unaudited)
    Three months ended
    March 31,
    20252024
    Cash flows provided by operating activities:
    Net loss$(7,713)$(16,324)
    Adjustments to reconcile net loss to net cash provided by operating activities:
    Depreciation and amortization17,959 22,951 
    Stock-based compensation expense6,940 5,576 
    Deferred taxes(335)5,316 
    Amortization of deferred financing costs and non-cash interest396 410 
    Loss on held for sale and impairments
    9,518 11,231 
    Bad debt expense832 1,010 
    Loss (gain) on interest rate swap valuation adjustments
    3,856 (4,824)
    Other non-cash items1,270 216 
    Changes in operating assets and liabilities:
    Accounts receivable, net(3,123)(4,485)
    Prepaid expenses and other current assets(1,621)(3,087)
    Other non-current assets(340)93 
    Accounts payable455 (233)
    Accrued expenses and other3,973 (6,094)
    Deferred revenue1,616 2,401 
    Other non-current liabilities(3,005)(860)
    Net cash provided by operating activities30,678 13,297 
    Cash flows used in investing activities:
    Purchases of property and equipment(493)(402)
    Capitalization of software costs(5,065)(4,432)
    Proceeds from disposition of fitness solutions, net of transaction costs, cash and restricted cash
    (85)1,228 
    Net cash used in investing activities(5,643)(3,606)
    Cash flows used in financing activities:
    Payments on long-term debt(1,375)(1,375)
    Exercise of stock options1,385 1,072 
    Employee taxes paid for RSU withholdings
    (1,182)— 
    Repurchase and retirement of common stock(11,095)(12,068)
    Net cash used in financing activities(12,267)(12,371)
    Effect of foreign currency exchange rate changes on cash(142)(593)
    Net increase (decrease) in cash, cash equivalents and restricted cash, including cash and restricted cash classified as held for sale
    12,626 (3,273)
    Cash, cash equivalents and restricted cash, including cash and restricted cash classified as held for sale:
    Beginning of period135,782 96,179 
    End of period$148,408 $92,906 
    Supplemental disclosures of cash flow information:
    Cash paid for interest$9,088 $11,095 
    Cash paid for income taxes$2,531 $1,654 
    The accompanying notes are an integral part of these condensed consolidated financial statements.
    4

    EverCommerce Inc.
    Notes to Unaudited Condensed Consolidated Financial Statements
    Note 1. Nature of the Business
    EverCommerce Inc. and subsidiaries (the “Company” or “EverCommerce”) is a leading provider of integrated software-as-a-service (“SaaS”) solutions or services for service-based small and medium-sized businesses (“service SMBs”). Our platforms span across the full lifecycle of interactions between consumers and service professionals with vertical-specific applications. As of December 31, 2024, the Company served more than 740,000 customers primarily across three core verticals: EverPro for Home Services; EverHealth for Health Services; and EverWell for Wellness Services. Excluding the customers associated with our marketing technology solutions, the Company served more than 725,000 customers (see Note 3. Discontinued Operations). Within the core verticals, customers operate within numerous micro-verticals, ranging from home service professionals, such as construction contractors and home maintenance technicians, to physician practices and therapists in the Health Services industry, to salon owners in the Wellness sector. The platform provides vertically-tailored SaaS solutions that address service SMBs’ increasingly nuanced demands, as well as highly complementary solutions that provide fully-integrated offerings, allowing service SMBs and EverCommerce to succeed in the market, and provide end consumers more convenient service experiences. The Company is headquartered in Denver, Colorado, and has operations across the United States, Canada, Jordan, United Kingdom, Australia and New Zealand.
    Note 2. Summary of Significant Accounting Policies
    Basis of Presentation
    The accompanying unaudited condensed consolidated financial statements have been prepared in accordance with accounting principles generally accepted in the United States (“U.S. GAAP”) for interim financial information. Certain information and disclosures normally included in consolidated financial statements prepared in accordance with U.S. GAAP have been condensed or omitted. Accordingly, these unaudited condensed consolidated financial statements should be read in conjunction with our audited consolidated financial statements for the year ended December 31, 2024 and the related notes (“Annual Report on Form 10-K”). The December 31, 2024 consolidated balance sheet was derived from our audited consolidated financial statements as of that date. Our unaudited interim condensed consolidated financial statements include, in the opinion of management, all adjustments, consisting of normal and recurring items, necessary for the fair statement of the unaudited condensed consolidated financial statements. All intercompany accounts and transactions have been eliminated in consolidation. There have been no significant changes in accounting policies during the three months ended March 31, 2025 from those disclosed in the annual consolidated financial statements for the year ended December 31, 2024 and the related notes.
    The operating results for the three months ended March 31, 2025 are not necessarily indicative of the results expected for the full year ending December 31, 2025.
    Use of Estimates
    The preparation of unaudited condensed consolidated financial statements in conformity with U.S. GAAP requires management to make estimates and assumptions that affect certain reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenue and expenses during the reporting period. Estimates are subject to uncertainties due to the levels of subjectivity and judgement necessary to account for highly uncertain matters or the susceptibility of such matters to change. Significant items subject to such estimates include: valuing identified intangible assets and acquired goodwill and establishing estimated useful lives for intangible assets in connection with business combinations; the estimation of the recoverability of goodwill and other intangible assets; income tax uncertainties, including valuation allowance for deferred tax assets and value of any uncertain tax positions; recognizing bad debt expense from expected credit losses; recognizing stock-based compensation expense and estimating standalone selling price, when applicable, for the allocation of transaction price when multiple performance obligations are included in a contract with a customer.
    Assets and Liabilities Held for Sale and Discontinued Operations
    The Company classifies assets and liabilities as held for sale (the “disposal group”) in the period when all the relevant classification criteria have been met. Assets and liabilities held for sale are measured at the lower of carrying value or fair value less cost to sell. Any loss resulting from the measurement is recognized in the period in which the held for sale criteria are met. Conversely, gains are not recognized on the sale of the disposal group until the date of sale. The fair value of the disposal group, less any cost to sell, will be reassessed during each subsequent reporting period it remains classified as held for sale, and any subsequent changes will be reported as an adjustment to the carrying value of the disposal group until the disposal group is no longer classified as held for sale. Upon determining that the disposal group meets the criteria to be classified as held for sale, the Company discontinues depreciation and amortization and the related assets and liabilities are reported as held for sale on the unaudited condensed consolidated balance sheets.
    5

    EverCommerce Inc.
    Notes to Unaudited Condensed Consolidated Financial Statements
    As part of this assessment, the Company also evaluates the criteria for reporting the disposal group as a discontinued operation. Factors which the Company considers include, but are not limited to, whether the disposal represents a strategic shift that would have a major effect on the Company's operations and financial results.
    In late 2024, the Company began a process to review strategic alternatives for its marketing technology solutions. On March 5, 2025, the Board of Directors (“the Board”), in conjunction with Company management committed to a plan to sell the Company’s marketing technology solutions, which is expected to result in a sale transaction in 2025. The Company is currently engaged in an active program to sell its marketing technology solutions. Additionally, the Company determined that its decision to sell marketing technology solutions is considered a strategic shift that will have a major effect on the Company’s operations and financial results and met the criteria for classification as discontinued operations. As a result, the assets and liabilities of marketing technology solutions are presented as held for sale on our unaudited condensed consolidated balance sheets and their operating results are presented as discontinued operations in our unaudited condensed consolidated statements of operations and comprehensive loss for all periods presented. The unaudited condensed consolidated statements of cash flow are inclusive of continuing and discontinued operations for all periods presented. Certain prior period amounts related to discontinued operations have been reclassified and separately presented in the consolidated financial statements and accompanying notes to conform to the current year presentation. Unless otherwise noted, disclosures throughout these notes to the unaudited condensed consolidated financial statements reflect continuing operations only. Refer to Note 3. Discontinued Operations for additional information.
    Emerging Growth Company
    As an emerging growth company (“EGC”), the Jumpstart Our Business Startups Act (“JOBS Act”) allows the Company to delay adoption of new or revised accounting pronouncements applicable to public companies until such pronouncements are applicable to private companies. The Company has elected to use the extended transition period under the JOBS Act until the earlier of the date that it is (i) no longer an EGC or (ii) affirmatively and irrevocably opts out of the extended transition period provided in the JOBS Act. As a result, the financial statements may not be comparable to companies that comply with the new or revised accounting pronouncements as of public company effective dates. The adoption dates are discussed below to reflect this election within the “Recently Issued Accounting Pronouncements” section.
    Recently Issued Accounting Pronouncements
    We evaluate all Accounting Standards Updates (“ASUs”) issued by the Financial Accounting Standards Board (the “FASB”) for consideration of their applicability. ASUs not included in the disclosures in this report were assessed and determined to be either not applicable or are not expected to have a material impact on our consolidated financial statements.
    Accounting pronouncements not yet adopted
    In December 2023, the FASB issued ASU No. 2023-09, Income Taxes (Topic 740): Improvements to Income Tax Disclosures. This update is intended to improve transparency of income tax disclosure by requiring consistent categories and greater disaggregation within the rate reconciliation and disaggregation of income taxes paid by jurisdiction. The amendments in this update are effective for annual periods beginning after December 15, 2024 with early adoption permitted. The amendments in this update should be applied on a prospective basis with retrospective application permitted. The Company is currently evaluating the impact of adopting this update on its consolidated financial statements and disclosures. However, we do not expect that the adoption of this guidance will have a material impact on our consolidated financial statements.
    In November 2024, the FASB issued ASU No. 2024-03, Income Statement-Reporting Comprehensive Income-Expense Disaggregation Disclosures (Subtopic 220-40): Disaggregation of Income Statement Expenses, which requires public companies to disclose, in the notes to financial statements, specified information about certain costs and expenses at each interim and annual reporting period. Public companies will be required to disclose the amounts related to purchases of inventory, employee compensation, depreciation, intangible asset amortization, and selling expenses. The amendments in this update are effective for fiscal years beginning after December 15, 2026, and interim reporting periods beginning after December 15, 2027, with early adoption permitted. The Company is currently evaluating the impact of adopting the amendments in this update on its consolidated financial statements and disclosures.
    Note 3. Discontinued Operations
    The Company determined that its marketing technology solutions met the criteria for discontinued operations reporting effective in the first quarter 2025 (see Note 2. Summary of Significant Accounting Policies). As such, the assets and liabilities of the disposal group are classified as held for sale on our unaudited condensed consolidated balance sheets as of March 31, 2025 and December 31, 2024. The results of operations of marketing technology solutions are presented as loss from discontinued operations, net of income tax in the unaudited condensed consolidated statements of operations and comprehensive loss. During the three months ended March 31,
    6

    EverCommerce Inc.
    Notes to Unaudited Condensed Consolidated Financial Statements
    2025, we recognized an impairment charge of $9.4 million, comprised of a goodwill impairment charge of $6.9 million and a valuation allowance of $2.6 million to adjust the carrying value of the marketing technology disposal group to estimated fair value less cost to sell, which is included in loss on held for sale and impairments within discontinued operations on our unaudited condensed consolidated statements of operations and comprehensive loss.
    The following table summarizes the results of operations of marketing technology solutions reported as discontinued operations:
    Three months ended
    March 31,
    20252024
    (in thousands)
    Total revenues
    $28,632 $32,261 
    Operating expenses:
    Cost of revenues (exclusive of depreciation and amortization presented separately below)20,661 25,292 
    Sales and marketing2,702 2,204 
    Product development1,086 894 
    General and administrative2,283 2,149 
    Depreciation and amortization1,191 2,047 
    Loss on held for sale and impairments
    9,433 (11)
    Total operating expenses37,356 32,575 
    Operating loss
    (8,724)(314)
    Other income, net
    3 — 
    Net loss before income tax benefit
    (8,721)(314)
    Income tax benefit
    74 — 
    Loss from discontinued operations, net of income tax
    $(8,647)$(314)
    The components of assets and liabilities classified as held for sale on our condensed consolidated balance sheets were as follows:
    March 31,December 31,
    20252024
    (in thousands)
    Assets:
    Accounts receivable, net9,302 9,065 
    Contract assets462 474 
    Prepaid expenses and other current assets2,104 1,883 
    Property and equipment, net504 529 
    Capitalized software, net2,274 2,071 
    Other non-current assets3,399 3,359 
    Intangible assets, net14,670 15,668 
    Goodwill16,288 23,152 
    Total assets49,003 56,201 
    Valuation allowance(2,568)— 
    Assets held for sale$46,435 $56,201 
    Liabilities:
    Accounts payable$978 $1,442 
    Accrued expenses and other9,187 7,659 
    Deferred revenue4,592 3,009 
    Customer deposits261 2,188 
    Other long-term liabilities608 973 
    Liabilities held for sale15,626 15,271 
    Assets held for sale, net$30,809 $40,930 
    7

    EverCommerce Inc.
    Notes to Unaudited Condensed Consolidated Financial Statements
    The amount identified as valuation allowance in the above table is the amount necessary to reduce the carrying value of the marketing technology disposal group to estimated fair value less cost to sell as required by applicable accounting standards for discontinued operations measurement.
    The following table presents the significant non-cash items related to discontinued operations that are included in the accompanying statements of cash flows:
    Three months ended
    March 31,
    20252024
    (in thousands)
    Adjustments to reconcile net loss to net cash used in operating activities:
    Depreciation and amortization$1,191 $2,047 
    Share-based compensation182 166 
    Loss on assets held for sale and impairments
    9,433 (11)
    Note 4. Fitness Solutions Disposition
    On March 13, 2024, the Company entered into definitive sale and purchase agreements to sell its fitness solutions to Jonas Fitness Portfolio Holdco Inc. (“Jonas Software”). The sale of American Service Finance LLC., ASF Payment Solutions ULC and Technique Fitness Inc. (collectively, “North American Fitness”), closed simultaneously with signing. The sale of EverCommerce UK, including wholly-owned subsidiaries Fitii UK (MyPTHub and MyPTHub LLC) and ClubWise UK and its wholly-owned subsidiary ClubWise Australia (collectively, “UK Fitness” and together with North American Fitness, “Fitness Solutions”), closed July 1, 2024. The divestiture did not qualify for discontinued operations. As a result, our unaudited condensed consolidated financial statements include the results of North American Fitness and UK Fitness for all periods through the applicable date of sale. During the three months ended March 31, 2024, the Company recognized a loss of $4.8 million, related to the sale of Fitness Solutions, which is included in loss on held for sale and impairments on our unaudited condensed consolidated statements of operations and comprehensive loss. Additionally, the Company recognized a $6.4 million goodwill impairment charge representing the allocated goodwill to Fitness Solutions, which is included in loss on held for sale and impairments on the unaudited condensed consolidated statements of operations and comprehensive loss.
    Note 5. Revenue
    Disaggregation of Revenue
    The following tables present a disaggregation of our revenue from contracts with customers by revenue recognition pattern and geographical market:
    Three months ended
    March 31,
    20252024
    (in thousands)
    By pattern of recognition (timing of transfer of services):
    Point in time$2,608 $3,128 
    Over time139,665 134,724 
    Total$142,273 $137,852 
    By geographical market:
    United States$127,130 $118,861 
    International15,143 18,991 
    Total$142,273 $137,852 
    8

    EverCommerce Inc.
    Notes to Unaudited Condensed Consolidated Financial Statements
    Contract Balances
    Supplemental balance sheet information related to contracts from customers as of:
    March 31,December 31,
    20252024
    (in thousands)
    Accounts receivable, net$32,356 $31,090 
    Contract assets$11,115 $12,839 
    Deferred revenue$22,122 $22,107 
    Customer deposits$11,857 $11,382 
    Long-term deferred revenue$423 $512 
    Accounts receivable, net: Accounts receivable, net of allowance for expected credit losses, represent rights to consideration in exchange for products or services that have been transferred by us, when payment is unconditional and only the passage of time is required before payment is due.
    Contract assets: Contract assets represent rights to consideration in exchange for products or services that have been transferred (i.e., the performance obligation or portion of the performance obligation has been satisfied), but payment is conditional on something other than the passage of time. These amounts typically relate to contracts with the suppliers within our group purchasing programs for which payment is received at least one quarter in arrears from the service period. They also relate to contracts that include on-premise licenses and professional services where the right to payment is not present until completion of the contract or achievement of specified milestones and the fair value of products or services transferred exceed this constraint.
    Contract liabilities: Contract liabilities, or deferred revenue, represent our obligation to transfer products or services to a customer for which consideration has been received in advance of the satisfaction of performance obligations. Long-term deferred revenue is included within other non-current liabilities on the unaudited condensed consolidated balance sheets. Revenue recognized from the contract liability balance at December 31, 2024 was $16.3 million for the three months ended March 31, 2025.
    Customer deposits: Customer deposits relate to payments received in advance for contracts, which allow the customer to terminate a contract and receive a pro rata refund for the unused portion of payments received to date.
    Accounts Receivable
    Activity in our allowance for expected credit losses is as follows as of:
    March 31,
    20242023
    (in thousands)
    Allowance for expected credit losses, beginning of year
    $2,283 $3,328 
    Bad debt expense322 492 
    Write-offs, net of recoveries(552)(1,025)
    Disposition of Fitness Solutions
    — (96)
    Transfer to held for sale
    — (53)
    Allowance for expected credit losses, end of period$2,053 $2,646 
    Remaining Performance Obligations
    Remaining performance obligations represent the transaction price of unsatisfied or partially satisfied performance obligations within contracts with an original expected contract term that is greater than one year for which fulfillment of the contract has started as of the end of the reporting period. Contracts that include 30-day termination rights are considered to be contracts with a term of one month and are therefore excluded from remaining performance obligations. Remaining performance obligations generally relate to those which are stand-ready in nature, as found within the subscription revenue streams. The aggregate amount of transaction consideration allocated to remaining performance obligations as of March 31, 2025 was $19.1 million. The Company expects to recognize approximately 61% of its remaining performance obligations as revenue within the next year, 29% of its remaining performance obligations as revenue the subsequent year, 8% of its remaining performance obligations as revenue in the third year, and the remainder during the two-year period thereafter.
    9

    EverCommerce Inc.
    Notes to Unaudited Condensed Consolidated Financial Statements
    Cost to Obtain and Fulfill a Contract
    Assets resulting from costs to obtain contracts are included within prepaid expenses and other current assets for short-term balances and other non-current assets for long-term balances on the Company’s unaudited condensed consolidated balance sheets. The costs to obtain contracts are amortized over five years, which corresponds with the useful life of the related technology. Short-term assets were $9.2 million and $8.9 million at March 31, 2025 and December 31, 2024, respectively, and long-term assets were $15.9 million and $16.0 million at March 31, 2025 and December 31, 2024, respectively. The Company recorded amortization expense within sales and marketing on the unaudited condensed consolidated statements of operations and comprehensive loss of $1.4 million and $1.3 million for the three months ended March 31, 2025 and 2024, respectively. The Company recorded amortization expense within cost of revenues on the unaudited condensed consolidated statements of operations and comprehensive loss of $0.9 million and $0.7 million for the three months ended March 31, 2025 and 2024, respectively.
    Note 6. Goodwill

    Goodwill activity consisted of the following for the three months ended March 31, 2025 (in thousands):
    Balance at December 31, 2024
    $863,152 
    Effect of foreign currency exchange rate changes534 
    Balance at March 31, 2025
    $863,686 
    Accumulated impairment losses at March 31, 2025
    $(41,332)
    Goodwill totaling $16.3 million relating to marketing technology solutions was reclassified to assets held for sale as of March 31, 2025. The marketing technology solutions goodwill amount was included in the determination of the impairment charge recorded during the three months ended March 31, 2025 to adjust the carrying amount of the disposal group’s assets to its estimated fair value less selling costs, which is included in accumulated impairment losses. Refer to Note 3. Discontinued Operations for additional information.
    During the fourth quarter of 2024, in conjunction with our review of strategic alternatives for our marketing technology solutions, the Company evaluated the recoverability of our marketing technology reporting unit and determined that the estimated fair value was insufficient to recover the net carrying value of the reporting unit resulting in an impairment charge of approximately $28.1 million during the year ended December 31, 2024, which is included in accumulated impairment losses.
    In connection with the definitive sale and purchase agreements to sell our fitness solutions, we tested the goodwill balance for impairment as of March 31, 2024 (see Note 4. Fitness Solutions Disposition). During the three months ended March 31, 2024, we recognized a $6.4 million goodwill impairment charge representing the allocated goodwill to Fitness Solutions, which is included in loss on held for sale and impairments on the unaudited condensed consolidated statements of operations and comprehensive loss.
    Note 7. Intangible Assets
    Intangible assets consisted of the following as of:
    March 31, 2025
    Useful
    Life
    Gross Carrying
    Value
    Accumulated
    Amortization
    Net Book
    Value
    (in thousands)
    Customer relationships
    5-20 years
    $511,381 $337,701 $173,680 
    Developed technology
    5-12 years
    93,856 78,553 15,303 
    Trade name
    3-10 years
    33,882 25,394 8,488 
    Non-compete agreements
    5 years
    1,937 1,931 6 
    Total
    $641,056 $443,579 $197,477 
    10

    EverCommerce Inc.
    Notes to Unaudited Condensed Consolidated Financial Statements
    December 31, 2024
    Useful
    Life
    Gross Carrying
    Value
    Accumulated
    Amortization
    Net Book
    Value
    (in thousands)
    Customer relationships
    5-20 years
    $511,374 $327,038 $184,336 
    Developed technology
    5-12 years
    93,855 76,430 17,425 
    Trade name
    3-10 years
    33,881 24,477 9,404 
    Non-compete agreements
    5 years
    1,936 1,929 7 
    Total$641,046 $429,874 $211,172 
    Amortization expense was $13.7 million and $17.5 million for the three months ended March 31, 2025 and 2024, respectively.
    Note 8. Property and Equipment
    Property and equipment consisted of the following as of:
    March 31,December 31,
    20252024
    (in thousands)
    Computer equipment and software$10,265 $9,873 
    Furniture and fixtures3,059 3,058 
    Leasehold improvements9,988 9,988 
    Total property and equipment23,312 22,919 
    Less accumulated depreciation(17,405)(16,790)
    Property and equipment, net$5,907 $6,129 
    Depreciation expense was $0.7 million and $1.0 million for the three months ended March 31, 2025 and 2024, respectively.
    Note 9. Capitalized Software
    Capitalized software consisted of the following as of:
    March 31,December 31,
    20252024
    (in thousands)
    Capitalized software$72,476 $68,057 
    Less: accumulated amortization(28,903)(26,462)
    Capitalized software, net$43,573 $41,595 
    Amortization expense was $2.4 million for the three months ended March 31, 2025 and 2024. During the ordinary course of business, the Company may determine that certain capitalized features of its software will no longer be used either internally or to deliver value to its customers. The Company recorded a charge of $0.4 million for the three months ended March 31, 2025 related to capitalized costs associated with abandoned projects, which are included in general and administrative expense on the unaudited condensed consolidated statements of operations and comprehensive loss. The Company did not have similar charges for the three months ended March 31, 2024.
    Note 10. Leases
    The Company leases real estate from unrelated parties under operating lease agreements that have initial terms ranging from one year to 9 years. Some leases include one or more options to renew, generally at our sole discretion, of five additional years each.
    11

    EverCommerce Inc.
    Notes to Unaudited Condensed Consolidated Financial Statements
    The components of lease expense are as follows:

    Three months ended
    March 31,
    20252024
    (in thousands)
    Operating lease cost$854 $1,169 
    Variable lease cost506 448 
    Short-term lease cost77 106 
    Total lease cost$1,437 $1,723 
    The Company ceased use of certain leased premises and subleased certain facilities resulting in impairment charges of $0.4 million during the three months ended March 31, 2024 to impair the right-of-use lease assets to their fair value, which are included in loss on held for sale and impairments on our unaudited condensed consolidated statement of operations and comprehensive loss.
    Supplemental cash flow information related to leases is as follows:
    Three months ended
    March 31,
    20252024
    (in thousands)
    Cash paid for operating lease liabilities$1,130 $1,145 
    Operating lease assets obtained in exchange for operating lease liabilities$199 $177 
    Supplemental balance sheet information, included in other non-current assets, accrued expenses and other and other non-current liabilities on the unaudited condensed consolidated balance sheets, related to leases is as follows:
    March 31,December 31,
    20252024
    (in thousands)
    Operating lease right-of-use assets$9,992 $10,464 
    Current operating lease liabilities3,238 3,084 
    Long-term operating lease liabilities12,465 13,212 
    Total operating lease liabilities$15,703 $16,296 
    At March 31, 2025 and December 31, 2024, the weighted average remaining lease term for operating leases was 4.92 years and 5.15 years, respectively, and the weighted average discount rate was 5.3% and 5.2%, respectively.
    Future undiscounted cash flows for each of the next five years and thereafter and reconciliation to the lease liabilities recognized on the balance sheet as of March 31, 2025 is as follows (in thousands):

    Year ended December 31,
    2025 (remainder of year)
    $3,159 
    20264,048 
    20273,468 
    20282,792 
    20292,481 
    Thereafter2,254 
    Total lease payments18,202 
    Less: imputed interest2,499 
    Total present value of lease liabilities$15,703 
    12

    EverCommerce Inc.
    Notes to Unaudited Condensed Consolidated Financial Statements
    Note 11. Long-Term Debt
    Long-term debt consisted of the following as of:
    March 31,December 31,
    20252024
    (in thousands)
    Term note with interest payable monthly, interest rate at Adjusted SOFR, plus an applicable margin of 2.50% (6.82492% at March 31, 2025) quarterly principal payments of 0.25% of original principal balance with balloon payment due July 2028
    $530,750 $532,125 
    Revolver with interest payable monthly, interest rate at Adjusted SOFR, plus an applicable margin of 3.00% (7.43385% at March 31, 2025), and outstanding balance due July 2026
    — — 
    Principal debt530,750 532,125 
    Deferred financing costs on long-term debt(2,851)(3,069)
    Discount on long-term debt(1,035)(1,114)
    Total debt526,864 527,942 
    Less current maturities5,500 5,500 
    Long-term portion$521,364 $522,442 
    The Company is party to a credit agreement, as amended, that provides for one term loan for an aggregate principal amount of $550.0 million (“Term Loan”), a revolver with a capacity of $190.0 million (“Revolver”) and a sub-limit of the Revolver available for letters of credit up to an aggregate face amount of $20.0 million. These debt arrangements are collectively referred to herein as the “Credit Facilities”.
    Effective as of July 1, 2023, borrowings under the Credit Facilities bear interest at the Company’s option at Alternative Base Rate (“ABR”) plus an applicable rate, or at a forward-looking term rate based upon the secured overnight financing rate (“SOFR”), plus (i) (a) with respect to the Term Loan, credit spread adjustments of 0.11448%, 0.26161%, 0.42826% and 0.71513% for interest periods of one, three, six and twelve months, respectively, and (b) with respect to revolving loans, a credit spread adjustment of 0.0% (“Adjusted SOFR”) plus (ii) an applicable rate, in each case with such applicable rate based on the Company’s first lien net leverage ratio. The ABR represents the highest of the prime rate, Federal Reserve Bank of New York rate plus ½ of 1%, and the Adjusted SOFR for a one month interest period plus 1.0%.
    On December 13, 2024, the Company entered into an amendment (the “Amendment”) to the Credit Facilities to reduce the applicable margin and remove the credit spread adjustment from the existing Term Loan in their entirety in an aggregate principal amount of $533.5 million. Following the Amendment, the Term Loan bears interest, at the borrower’s election, at (x) a forward-looking term rate based upon SOFR plus an applicable margin of 2.50%, with a minimum forward-looking SOFR rate 0.50% or (y) ABR plus an applicable margin of 1.50%, with a minimum ABR of 1.50%, in each case, with no step-downs. The credit spread adjustment was removed in connection with the Amendment. The refinanced Term Loan priced at par and refinanced the existing term loan outstanding under the Credit Agreement immediately prior to giving effect to the Amendment.
    The Company determines the fair value of long-term debt based on trading prices for its debt if available. As of March 31, 2025, the Company obtained trading prices for the term notes outstanding. However, as such trading prices require significant unobservable inputs to the pricing model, such instruments are classified as Level 2. The fair value amounts were approximately $528.8 million and $537.4 million as of March 31, 2025 and December 31, 2024, respectively.
    The Company has entered into the following interest rate swap agreements in connection with its Credit Facilities to convert a portion of the floating rate component of the Term Loan from a floating rate to fixed rate:
    Effective
    Expiration
    Fixed Interest
    Notional
    Asset (Liability) Fair Value at
    Swap
    Date
    Date
    Rate
    Amount
    March 31, 2025
    (in thousands)(in thousands)
    Initial Swap
    October 31, 2022October 31, 20274.212 %$200,000 $(2,645)
    Second Swap
    March 31, 2023October 31, 20273.951 %100,000 (641)
    Third Swap
    September 20, 2024October 31, 20273.395 %125,000 926 
    13

    EverCommerce Inc.
    Notes to Unaudited Condensed Consolidated Financial Statements
    The Swap Agreements are accounted for as derivatives whereby the fair value of each contract is reported within the unaudited condensed consolidated balance sheets, and related gains or losses resulting from changes in the fair value are reported in interest and other expense, net, in the unaudited condensed consolidated statements of operations and comprehensive loss. As of March 31, 2025 the fair value of the Initial and Second Swaps were a liability of $3.3 million, while the fair value of the Third Swap was an asset of $0.9 million, which are reported in other non-current liabilities and other non-current assets, respectively, on the unaudited condensed consolidated balance sheets. The related gains and losses resulting from changes in fair value was a loss of $3.9 million and a gain $4.8 million during the three months ended March 31, 2025 and 2024, respectively.
    The Company’s Credit Facilities are subject to certain financial and nonfinancial covenants and are secured by substantially all assets of the Company. As of March 31, 2025, the Company was in compliance with all of its covenants.
    Aggregate maturities of the Company’s debt for the years ending December 31 are as follows as of March 31, 2025 (in thousands):
    Year ending December 31:
    2025 (remainder of year)
    $4,125 
    20265,500 
    20275,500 
    2028515,625 
    Thereafter— 
    Total aggregate maturities of the Company’s debt$530,750 
    Note 12. Equity
    On July 6, 2021, the Company filed an Amended and Restated Certificate of Incorporation with the Secretary of State of the State of Delaware to authorize the issuance up to 2,050,000,000 shares, par value $0.00001 per share, consisting of 2,000,000,000 shares of common stock and 50,000,000 shares of preferred stock.
    On June 14, 2022, our Board approved a stock repurchase program (as subsequently amended, the “Repurchase Program”) with authorization to purchase up to $50.0 million in shares of the Company’s common stock through the expiration of the program on December 21, 2022. On November 7, 2022, November 5, 2023, May 21, 2024, and May 1, 2025 our Board increased the authorization of the Repurchase Program by an additional $50.0 million in shares of the Company’s common stock on each date for a total authorization to repurchase up to $250.0 million in shares of the Company’s common stock and, most recently, extended the expiration of the Repurchase Program through December 31, 2026. Repurchases under the program may be made in the open market, in privately negotiated transactions or otherwise, with the amount and timing of repurchases to be determined at the Company’s discretion, depending on market conditions and corporate needs. The Repurchase Program does not obligate the Company to acquire any particular amount of common stock and may be modified, suspended or terminated at any time at the discretion of the Board. The Company expects to fund repurchases with existing cash on hand.
    The Company repurchased and retired 1.1 million shares of common stock pursuant to the Repurchase Program for $11.2 million including transaction fees and taxes, during the three months ended March 31, 2025. As of March 31, 2025, $21.6 million remained available under the Repurchase Program.
    Note 13. Stock-Based Compensation
    In 2016, the Company adopted the 2016 Equity Incentive Plan (the “2016 Plan”). The 2016 Plan provided for the granting of stock-based awards, including stock options, stock appreciation rights, restricted or unrestricted stock awards, phantom stock, performance awards, and other stock-based awards. The 2016 Plan allowed for the granting of stock-based awards through January 17, 2027.
    In connection with the Initial Public Offering (“IPO”), the Company’s Board adopted, and the Company’s stockholders approved, the 2021 Incentive Award Plan (the “2021 Plan”), which became effective immediately prior to the effectiveness of the registration statement for the Company’s IPO and, as a result of which, the Company can no longer make awards under the 2016 Plan. The 2021 Plan provides for the issuance of incentive stock options, non-qualified stock options, stock awards, stock units, stock appreciation rights and other stock-based awards. The number of shares initially reserved for issuance under the 2021 Plan was 22,000,000 shares, inclusive of available shares previously reserved for issuance under the 2016 Plan. In addition, the number of shares reserved for issuance under the 2021 Plan is subject to an annual increase on the first day of each calendar year beginning on January 1, 2022 and ending on and including January 1, 2031, equal to the lesser of (i) 3% of the shares outstanding (on an as-converted basis) on the last day of the immediately preceding fiscal year and (ii) such smaller number of shares as determined by the Company’s Board, provided that no more than 22,000,000 shares may be issued upon the exercise of incentive stock options. Based on the Company’s outstanding shares of common stock as of December 31, 2024, as of January 1, 2025 the number of shares reserved for issuance under the 2021
    14

    EverCommerce Inc.
    Notes to Unaudited Condensed Consolidated Financial Statements
    Plan increased by 5.5 million.
    In connection with the IPO, the Company’s Board adopted the 2021 Employee Stock Purchase Plan (the “ESPP”). For more information on the ESPP, refer to Note 12. Stock-Based Compensation in the Annual Report on Form 10-K.
    The following table summarizes our RSU and stock option activity for the three months ended March 31, 2025:
    RSUsStock Options
    (in thousands)
    Outstanding as of January 1, 2025
    3,901 14,488 
    Granted2,762 930 
    Vested or exercised(358)(167)
    Cancelled or forfeited(231)(166)
    Outstanding as of March 31, 2025
    6,074 15,085 
    As of March 31, 2025, total unrecognized compensation expense was $51.4 million and $9.0 million related to outstanding RSUs and stock options, respectively.
    Stock-based compensation expense from continuing operations was classified in the unaudited condensed consolidated statements of operations and comprehensive loss as follows:
    Three months ended
    March 31,
    20252024
    (in thousands)
    Cost of revenues$97 $95 
    Sales and marketing320 335 
    Product development460 502 
    General and administrative5,878 4,478 
    Total stock-based compensation expense$6,755 $5,410 
    Note 14. Net Loss Per Share Attributable to Common Stockholders
    The following table presents the calculation of basic and diluted net loss per share for the Company’s common stock as of:
    Three months ended
    March 31,
    20252024
    (in thousands except
    per share amounts)
    Numerator:
    Net income (loss) from continuing operations
    $934 $(16,010)
    Loss from discontinued operations, net of income tax
    (8,647)(314)
    Net loss attributable to common stockholders$(7,713)$(16,324)
    Denominator:
    Weighted-average shares of common stock outstanding, basic
    183,468 186,635 
    Weighted-average shares of common stock outstanding, diluted
    185,222 186,635 
    Net income (loss) per share attributable to common stockholders, basic:
    Continuing operations$0.01 $(0.09)
    Discontinued operations(0.05)— 
    Net loss per share$(0.04)$(0.09)
    15

    EverCommerce Inc.
    Notes to Unaudited Condensed Consolidated Financial Statements
    Net income (loss) per share attributable to common stockholders, diluted:
    Continuing operations$0.01 $(0.09)
    Discontinued operations(0.05)— 
    Net loss per share$(0.04)$(0.09)
    The following table illustrates the reconciliation of the denominators of the basic and diluted EPS computations for income (loss) from continuing operations and loss from discontinued operations, net of income tax.
    Three months ended
    March 31,
    20252024
    (in thousands)
    Weighted-average shares of common stock outstanding, basic
    183,468 186,635 
    Shares of common stock subject to outstanding RSUs
    470 — 
    Shares of common stock subject to outstanding options
    1,077 — 
    Shares of common stock pursuant to ESPP
    207 — 
    Weighted-average shares of common stock outstanding, diluted
    185,222 186,635 

    The following outstanding potentially dilutive common stock equivalents have been excluded from the computation of diluted net loss per share attributable to common stockholders for the periods presented due to their anti-dilutive effect as of:
    March 31,
    20252024
    (in thousands)
    Outstanding stock options and unvested RSUs
    19,612 18,330 
    Shares of common stock pursuant to ESPP— 227 
    Total anti-dilutive outstanding potential common stock19,612 18,557 
    Note 15. Fair Value of Financial Instruments
    Fair value estimates of financial instruments are made at a specific point in time, based on relevant information about financial markets and specific financial instruments. As these estimates are subjective in nature, involving uncertainties and matters of significant judgment, they cannot be determined with precision. Changes in assumptions can significantly affect estimated fair value.
    The Company measures fair value as the price that would be received to sell an asset or paid to transfer a liability (an exit price) in an orderly transaction between market participants at the reporting date. The Company utilizes a three-tier hierarchy, which prioritizes the inputs used in the valuation methodologies in measuring fair value:
    •Level 1: Valuations based on quoted prices in active markets for identical assets or liabilities that an entity has the ability to access.
    •Level 2: Valuations based on quoted prices for similar assets or liabilities, quoted prices for identical assets or liabilities in markets that are not active, or other inputs that are observable or can be corroborated by observable data for substantially the full term of the assets or liabilities.
    •Level 3: Valuations based on inputs that are supported by little or no market activity and that are significant to the fair value of the assets or liabilities.
    The carrying value of cash and cash equivalents, accounts receivable, contract assets and accounts payable approximate their fair value because of the short-term nature of these instruments. Our interest rate swaps are valued based upon interest yield curves, interest rate volatility and credit spreads. Our interest rate swaps are classified within Level 2 of the fair value hierarchy as all significant inputs are corroborated by observable data.
    There were no transfers between fair value measurement levels during the three months ended March 31, 2025 and 2024.
    16

    EverCommerce Inc.
    Notes to Unaudited Condensed Consolidated Financial Statements
    The following table presents information about the Company's financial assets and liabilities measured at fair value on a recurring basis as of:
    March 31, 2025Balance Sheet Classification
    Level 1Level 2Level 3Total
    (in thousands)
    Assets:
    Money market$1,444 $— $— $1,444 Cash equivalents
    Interest rate swaps— 926 — 926 Other non-current assets
    Liability:
    Interest rate swaps$— $3,286 $— $3,286 Other non-current liabilities
    December 31, 2024Balance Sheet Classification
    Level 1Level 2Level 3Total
    (in thousands)
    Asset:
    Money market$9,324 $— $— $9,324 Cash equivalents
    Interest rate swaps— 2,443 — 2,443 Other non-current assets
    Liability:
    Interest rate swap$— $947 $— $947 Other non-current liabilities
    Note 16. Income Taxes
    Our provision for income taxes in interim periods is based on our estimated annual effective tax rate plus the impact, if any, of discrete items recognized in the interim period. We record cumulative adjustments in the quarter in which a change in the estimated annual effective rate is determined.
    The income tax expense was $0.5 million and $5.9 million for the three months ended March 31, 2025 and 2024, respectively. The difference in income tax expense for the three months ended March 31, 2025 as compared to the corresponding period in 2024 was driven primarily by an increase in pre-tax book income from continuing operations and discrete items, including the sale of North American Fitness during the three months ended March 31, 2024.
    Note 17. Commitments and Contingencies
    The Company has non-cancelable contractual purchase obligations incurred in the normal course of business to help deliver our services and products and provide support to its customers. These contracts with vendors primarily relate to software service, targeted mail costs, third-party fulfillment costs and software hosting. Unrecognized future minimum payments due under these agreements are as follows (in thousands):
    Year ended December 31,
    2025 (remainder of year)
    $8,695 
    2026
    3,745 
    2027
    2,625 
    2028
    2,750 
    2029
    687 
    Thereafter— 
    Total future minimum payments due$18,502 
    From time to time, the Company is involved in various lawsuits and legal proceedings which arise in or outside the ordinary course of business. Litigation is subject to inherent uncertainties, and an adverse result in these or other matters may arise from time to time that may harm our business. Accruals for loss contingencies are recorded when a loss is probable, and the amount of such loss can be reasonably estimated. An adverse determination in one or more of these pending matters could have an adverse effect on the Company’s consolidated financial position, results of operations or cash flows.
    17

    EverCommerce Inc.
    Notes to Unaudited Condensed Consolidated Financial Statements
    On January 31, 2024, plaintiff Vladimir Gusinsky Revocable Trust filed a putative class action lawsuit in the Court of Chancery of the State of Delaware against the Company, members of its Board and the other parties to its sponsor stockholders agreement, dated June 30, 2021, Providence Strategic Growth II L.P., Providence Strategic Growth II-A L.P., SLA Eclipse Co-Invest, L.P., and SLA CM Eclipse Holdings, L.P. (collectively, the “Sponsor Stockholders”), captioned Vladimir Gusinsky Revocable Trust v. Eric Remer, Penny Baldwin, et. al., Case No. 2024-0077 (Del Ch.). The complaint generally alleges violations of Section 141(a) of the Delaware General Corporation Law (“DGCL”) by providing the Sponsor Stockholders with a veto right over the Board’s ability to hire or fire the Company’s Chief Executive Officer (the “CEO Approval Right”) on the basis that it unlawfully limits the Board’s authority to manage the business and affairs of the Company. The plaintiff seeks declaratory judgment that the CEO Approval Right is invalid and void, other declaratory and equitable relief for the class and/or the Company, attorneys’ and experts’ witness fees and other costs and expenses, and other equitable relief. On June 14, 2024, the Company filed its opening brief in support of its Motion to Dismiss, and on July 15, 2024, Plaintiff opposed that motion. On July 16, 2024, the Court entered a stipulation and order dismissing the director defendants from the action. On August 29, 2024, the remaining defendants, the Company and Sponsor Stockholders (collectively, “Defendants”), filed their reply in support of the Motion to Dismiss, and pursuant to a stipulation between the parties, Plaintiff filed a sur-reply on September 26, 2024, which Defendants filed a response to on October 10, 2024. On October 15, 2024, Defendants filed a Motion to Dismiss for Lack of Subject Matter Jurisdiction, arguing that the claims alleged are not ripe for adjudication and on November 15, 2024 Plaintiff opposed that motion. On December 9, 2024, Defendants filed their reply in support of the Motion to Dismiss for Lack of Subject Matter Jurisdiction. On January 3, 2025, the Court entered a minute order deferring oral argument on the pending Motion to Dismiss until after the disposition of the appeal in Moelis & Company v. West Palm Beach Firefighters’ Pension Fund, Case No. 340, 2024 (Del. Supr.). The Company believes it has meritorious defenses to the claims of the plaintiff and members of the class and any liability for the alleged claims is not currently probable and the potential loss or range of loss is not reasonably estimable.
    The Company is party to additional legal proceedings incidental to its business. While the outcome of these additional matters could differ from management’s expectations, the Company does not believe that the resolution of such matters is reasonably likely to have a material effect on its results of operations or financial condition.
    The Company assesses the applicability of nexus in jurisdictions in which the Company sells products and services. As of March 31, 2025 and December 31, 2024, the Company recorded a liability in the amount of $10.3 million and $10.7 million, respectively within current liabilities and other long-term liabilities as a provision for sales and use, gross receipts and goods and services tax. In connection with the Company's accounting for acquisitions, the Company has recorded liabilities and corresponding provisional escrow or indemnity receivables within the purchase price allocations for instances in which the Company is indemnified for tax matters.
    Note 18. Geographic Areas
    The following table sets forth long-lived assets by geographic area as of:
    March 31,December 31,
    20252024
    (in thousands)
    United States
    $39,868 $38,362 
    International
    $9,612 $9,362 
    Note 19. Segment Reporting
    The Company operates in a single reportable segment. The segment derives revenue from providing SaaS and other technology-based solutions to help service SMB’s optimize their operations, improve customer relationships and experience, and accelerate growth. The Company primarily focuses on three core vertical markets: EverPro for Home Services, EverHealth for Health Services, and EverWell for Wellness Services.
    The accounting policies of the segment are the same as those described in the summary of significant accounting policies in our Annual Report on Form 10-K for the year ended December 31, 2024. Based on being a single reportable segment company, the Company has disclosed net income (loss) from continuing operations as its primary measure of profit or loss used by the chief operating decision maker (“CODM”), which is reported on the unaudited condensed consolidated statement of operations and comprehensive loss as net income (loss) from continuing operations. The CODM is provided financial information inclusive of net income (loss) from continuing operations, which is used to assess performance of the segment and decide how to allocate resources. The CODM uses net income (loss) from continuing operations, among other metrics, to assist in evaluating the financial performance of the Company and monitoring budget versus actual results. The CODM does not review assets in evaluating segments results, and
    18

    EverCommerce Inc.
    Notes to Unaudited Condensed Consolidated Financial Statements
    therefore, such information is not presented. The measure of segment assets is reported on the consolidated balance sheets as total assets.
    Disaggregated information is not used for assessing the performance of the Company or for making resource allocation decisions. The CODM reviews financial information presented on an aggregated and consolidated basis, together with revenue information of the three core vertical markets. The software and technology-based solutions provided by the Company are deployed and implemented to customers in a similar manner regardless of industry. See Notes 5. Revenue and 18. Geographic Areas for disaggregated information regarding the Company's revenues and long-lived assets by geography, respectively.
    The following table provides segment information for revenues, net loss and significant expenses:
    Three months ended
    March 31,
    20252024
    Total revenues$142,273 $137,852 
    Less(1):
    Employee expense55,800 57,118 
    Marketing and advertising
    8,388 7,581 
    Communication services
    5,679 5,555 
    Third-party commissions
    5,296 5,334 
    Software, tools and hosting
    13,639 13,277 
    Legal and professional fees
    14,671 11,745 
    Loss on held for sale and impairments85 11,232 
    Other segment items(2)
    7,742 9,402 
    Depreciation and amortization
    16,768 20,904 
    Interest and other expense, net
    12,759 5,791 
    Income tax expense
    512 5,923 
    Total expenses
    141,339 153,862 
    Net income (loss) from continuing operations
    934 (16,010)
    Loss from discontinued operations, net of income tax
    (8,647)(314)
    Net loss
    $(7,713)$(16,324)
    (1) The significant expense categories and amounts align with information that is regularly reviewed by the CODM.
    (2) Other segment items include corporate overhead expenses, transaction-related and other non-recurring or unusual costs, facility expenses, bad debt and other miscellaneous cost of services.
    Three months ended
    March 31,
    20252024
    Other Segment Disclosures
    Interest income
    $1,080 $687 
    Interest expense
    8,759 10,673 
    Other Significant Non-cash Items:
    Stock-based compensation
    6,755 5,410 
    There are no reconciling items or adjustments between segment revenues, net loss, total assets and consolidated revenues, net loss and total assets.
    19


    Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations
    Unless the context requires otherwise, references in this Quarterly Report on Form 10-Q to "EverCommerce," the “Company,” “we,” “us” and “our” refer to EverCommerce Inc. and its consolidated subsidiaries. The following discussion and analysis of our financial condition and results of operations should be read in conjunction with our unaudited condensed consolidated financial statements and related notes appearing elsewhere in this Quarterly Report on Form 10-Q and our consolidated financial statements and related notes included in our Annual Report on Form 10-K for the year ended December 31, 2024 (the “Annual Report on Form 10-K”) filed with the Securities and Exchange Commission (“SEC”) on March 13, 2025. Additionally, our historical results are not necessarily indicative of the results that may be expected for any period in the future. Unless otherwise noted, disclosures within Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations relate solely to the Company's continuing operations, which excludes the marketing technology disposal group.
    Overview
    EverCommerce is a leading provider of integrated, vertically-tailored software-as-a-service (“SaaS”) solutions for service-based small- and medium-sized businesses (“service SMBs”). Our platform spans across the full lifecycle of interactions between consumers and service professionals with vertical-specific applications. As of December 31, 2024, we served more than 740,000 customers primarily across three core verticals: EverPro for Home Services; EverHealth for Health Services; and EverWell for Wellness Services. Excluding the customers associated with marketing technology solutions, which we anticipate selling in the year ending December 31, 2025, we served more than 725,000 customers (see Note 3. Discontinued Operations in this Quarterly Report on Form 10-Q). Within our core verticals, our customers operate within numerous micro-verticals, ranging from home service professionals, such as home improvement contractors and home maintenance technicians, to physician practices and therapists within Health Services, to salon owners within Wellness. Our platform provides vertically-tailored SaaS solutions that address service SMBs’ increasingly specialized demands, as well as highly complementary solutions that provide fully-integrated offerings, allowing service SMBs and EverCommerce to succeed in the market, and provide end consumers more convenient service experiences.
    We offer several vertically-tailored suites of solutions, each of which follows a similar and repeatable go-to-market playbook: offer a “system of action” Business Management Software that streamlines daily business workflows, integrate highly complementary, value-add adjacent solutions and complete gaps in the value chain to create integrated solutions. These solutions focus on addressing how service SMBs market their services, streamline operations and retain and engage their customers.
    •Business Management Software: Our vertically-tailored Business Management Software is the system of action at the center of a service business’s operation, and is typically the point-of-entry and first solution adopted by a customer. Our software, designed to meet the day-to-day workflow needs of businesses in specific vertical end markets, streamlines front and back-office processes and provides polished customer-facing experiences. Using these offerings, service SMBs can focus on growing their customers, improving their services and driving more efficient operations.
    •Billing & Payment Solutions: Our Billing & Payment Solutions provide integrated payments, billing and invoicing automation and business intelligence and analytics. Our omni-channel payments capabilities include point-of-sale, eCommerce, online bill payments, recurring billing, electronic invoicing and mobile payments. Supported payment types include credit card, debit card and Automated Clearing House (“ACH”) processing. Our payments platform also provides a full suite of service commerce features, including customer management as well as cash flow reporting and analytics. These value-add features help small- and medium-sized businesses (“SMBs”) to ensure more timely billing and payments collection and provide improved cash flow visibility.
    •Customer Experience Solutions: Our Customer Experience Solutions modernize how businesses engage and interact with customers by leveraging innovative, bespoke customer listening and communication solutions to improve the customer experience and increase retention. Our software provides customer listening capabilities with real-time customer surveying and analysis to allow standalone businesses and multi-location brands to receive voice of the customer insights and manage the customer experience lifecycle. These applications include: customer health scoring, customer support systems, real-time alerts, Net Promoter Score-based customer feedback collection, review generation and automation, reputation management, customer satisfaction surveying and a digital communication suite, among others. These tools help our customers gain actionable insights, increase customer loyalty and repeat purchases and improve customer experiences.
    We go to market with suites of solutions that are aligned to our three core verticals. Within each suite, our Business Management Software – the system of action at the center of a service business’ operation – is typically the first solution adopted by a customer. This vertically-tailored point-of-entry provides us with an opportunity to cross-sell adjacent products, previously offered as fragmented and disjointed point solutions by other software providers. This “land and expand” strategy allows us to acquire customers with key foundational solutions and expand into offerings via product development and acquisitions that cover all workflows and
    20


    power the full scope of our customers’ businesses. This results in a self-reinforcing flywheel effect, enabling us to drive value for our customers and, in turn, improve customer stickiness, increase our market share and fuel our growth.
    Our continuing operations generate two types of revenue: (i) Subscription and Transaction Fees, which are primarily recurring revenue streams, and (ii) Other revenue, which consists primarily of one-time revenue streams. Our recurring revenue generally consists of monthly, quarterly and annual software and maintenance subscriptions and transaction revenue associated with integrated payments and billing solutions.
    Our business benefits from attractive unit economics. Approximately 97% of our revenue was recurring or re-occurring in the three months ended March 31, 2025 and 2024, and we maintained an annualized net revenue retention rate from continuing operations of approximately 97% and 99% for the quarters ended March 31, 2025 and 2024, respectively. Our annualized pro forma net revenue retention rate was equal to the annualized net revenue retention rate for the quarters ended March 31, 2025 and 2024, respectively, as the acquisitions and dispositions closed during the prior period were not material to our prior period unaudited condensed consolidated results on a proforma basis. We believe the retention and growth of revenue from our existing customers is a helpful measure of the health of our business and our future growth prospects. Our ability to cross sell additional products and services to our existing customers can increase customer engagement with our suite of solutions and thus have a positive impact on our net pro forma revenue retention rate. For example, we have leveraged our land and expand strategy to cross sell solutions to our existing customers, which has supported our high net pro forma revenue retention rate by increasing customer utilization of our solutions, educating customers as to how our platform and synergies can support their businesses and, in turn, improving customer stickiness.
    We calculate our annualized net revenue retention rate based on the average of the annualized net revenue retention rate calculated for each month during the twelve-month period as of the most recent quarter end. Our calculation of net revenue retention rate for any fiscal period includes the positive recurring and re-occurring revenue impacts of selling new solutions to existing customers and the negative impacts of contraction and attrition among this set of customers. The annualized net revenue retention rate for a particular month is calculated as the recurring or re-occurring revenue gained/lost from existing customers, less the recurring or re-occurring revenue lost from cancelled customers as a percentage of total recurring or re-occurring revenue during the corresponding month of the prior year. For existing customers, we consider customers that existed 11 or more months prior to the current month and that do not have an end date (i.e., cancelled relationship) on or after the first day of the current month. For example, the recurring or re-occurring revenue gained/lost from existing customers in November 2024 is the difference between the recurring or re-occurring revenue generated in November 2024 and the same such revenue generated in November 2023, for customers with a start date prior to December 1, 2023 and no end date or cancelled relationship on or after November 1, 2024. For cancelled customers, we examine customers that cancelled their relationships on or after the first day of the month that is 12 months prior to the current month and before the first day of the current month. For example, the recurring or re-occurring revenue lost from cancelled customers in November 2024 is the difference between the recurring or re-occurring revenue generated in November 2024 and the same such revenue generated in November 2023, for customers that cancelled on or after November 1, 2023 and before November 1, 2024. The annualized pro forma net revenue retention rate is calculated as the annualized net revenue retention rate adjusted as though acquisitions and dispositions that were closed during the prior period presented were closed on the first day of such period presented. Our annualized net revenue retention rate and pro forma net revenue retention rate may fluctuate as a result of a number of factors, including the growing level of our revenue base, the level of penetration within our customer base, expansion of solutions, new acquisitions and dispositions and our ability to retain our customers. Our calculation of annualized net revenue retention rate and annualized pro forma net revenue retention rate may differ from similarly titled metrics presented by other companies.
    Impact of Macroeconomic Climate
    The macroeconomic climate has seen in the recent years, and may continue to see, pressure from global developments such as international geopolitical conflicts, increased tariffs and proposed tariffs between the United States and other nations, trade restrictions and conflict, terrorism, pandemics or health crises, rising inflation, fluctuations in the value of the US Dollar, rising interest rates and supply chain disruptions. These developments have had and may continue to have an adverse effect on our revenues and demand for our products and services, as well as on our costs of doing business. We have taken and will continue to take actions to help mitigate the impact of these economic challenges, but there can be no assurance as to the effectiveness of our efforts going forward.
    Discontinued Operations
    In late 2024, the Company began a process to review strategic alternatives for its marketing technology solutions. On March 5, 2025, the Board of Directors (“the Board”), in conjunction with Company management committed to a plan to sell the Company’s marketing technology solutions, which is expected to result in a sale transaction in 2025. The Company is currently engaged in an active program to sell its marketing technology solutions. Additionally, the Company determined that its decision to sell marketing technology solutions is considered a strategic shift that will have a major effect on the Company’s operations and financial results and met the criteria for classification as discontinued operations. As a result, the assets and liabilities of marketing technology solutions are
    21


    presented as held for sale on our unaudited condensed consolidated balance sheets and their operating results are presented as discontinued operations in our unaudited condensed consolidated statements of operations and comprehensive loss for all periods presented. During the three months ended March 31, 2025, we recognized an impairment charge of $9.4 million, comprised of a goodwill impairment charge of $6.9 million and a valuation allowance of $2.6 million to adjust the carrying value of the marketing technology disposal group to estimated fair value less cost to sell, which is included in loss from discontinued operations, net of income tax, on our unaudited condensed consolidated statements of operations and comprehensive loss.
    Sale of Fitness Solutions
    On March 13, 2024, we entered into definitive sale and purchase agreements to sell our fitness solutions, comprised of North American Fitness and UK Fitness (“Fitness Solutions”), to Jonas Software (see Note 4. Fitness Solutions Disposition in this Quarterly Report on Form 10-Q). The sale of North American Fitness closed simultaneously with signing and the sale of UK Fitness closed July 1, 2024. The divestiture did not qualify for reporting as a discontinued operation and therefore, its results were included in our unaudited condensed consolidated financial statements included in this Quarterly Report on Form 10-Q through the applicable date of sale. During the three months ended March 31, 2024, we recognized a loss of $4.8 million related to the disposal of North American Fitness, a goodwill impairment charge of $6.4 million representing the allocated goodwill to Fitness Solutions, which are included in loss on held for sale and impairments on our unaudited condensed consolidated statements of operations and comprehensive loss included in this Quarterly Report on Form 10-Q.
    Key Factors Affecting Our Performance
    We believe that our performance and future success depends on a number of factors that present significant opportunities for us but also pose risks and challenges. For discussion of these factors, please see Part II, Item 7. “Management’s Discussion and Analysis of Financial Condition and Results of Operations – Key Factors Affecting Our Performance” included in our Annual Report on Form 10-K. For a discussion about why we consider our Non-GAAP measures useful and a discussion of the material risks and limitations of such measures, please see Part II, Item 7. “Management’s Discussion and Analysis of Financial Condition and Results of Operations – Key Business and Financial Metrics – Non-GAAP Financial Measures” included in our Annual Report on Form 10-K filed on March 13, 2025.
    Key Business and Financial Metrics
    In addition to our results and measures of performance determined in accordance with accounting principles generally accepted in the United States of America (“U.S. GAAP”), we believe the following key business and non-GAAP financial measures are useful in evaluating and comparing our financial and operational performance over multiple periods, identifying trends affecting our business, formulating business plans and making strategic decisions. Unless otherwise noted, all amounts, percentages and discussions below reflect only the results of operations and financial condition of our continuing operations (see Note 3. Discontinued Operations in this Quarterly Report on Form 10-Q).
    Pro Forma Revenue Growth Rate
    Pro Forma Revenue Growth Rate is a key performance measure that our management uses to assess our consolidated operating performance over time. Management also uses this metric for planning and forecasting purposes.
    Our year-over-year Pro Forma Revenue Growth Rate is calculated as though all acquisitions and divestitures completed as of the end of the latest period were completed as of the first day of the prior year period presented. In calculating Pro Forma Revenue Growth Rate, we add the revenue from acquisitions for the reporting periods prior to the date of acquisition (including estimated purchase accounting adjustments) and exclude revenue from divestitures for the reporting periods prior to the date of divestiture, and then calculate our revenue growth rate between the two reported periods. As a result, Pro Forma Revenue Growth Rate includes pro forma revenue from businesses acquired and excludes revenue from businesses divested of during the period, including revenue generated during periods when we did not yet own the acquired businesses and excludes revenue prior to the divestiture of the business. In including such pre-acquisition revenue and excluding pre-divestiture revenue, Pro Forma Revenue Growth Rate allows us to measure the underlying revenue growth of our business as it stands as of the end of the respective period, which we believe provides insight into our then-current operations. Pro Forma Revenue Growth Rate does not represent organic revenue generated by our business as it stood at the beginning of the respective period. Pro Forma Revenue Growth Rates are not necessarily indicative of either future results of operations or actual results that might have been achieved had the acquisitions and divestitures been consummated on the first day of the prior year period presented. We believe that this metric is useful to investors in analyzing our financial and operational performance period over period and evaluating the growth of our business, normalizing for the impact of acquisitions and divestitures. This metric is particularly useful to management due to the number of acquired entities.
    Our Revenue Growth Rate was 3.2% for the three months ended March 31, 2025. Total revenues include pre-divestiture revenue from Fitness Solutions, which was divested in 2024 (see Note 4. Fitness Solutions Disposition in this Quarterly Report on Form 10-Q), of
    22


    $5.4 million during the three months ended March 31, 2024. Our Pro Forma Revenue Growth rate was 7.4% for the three months ended March 31, 2025, reflective of the underlying growth in our business as a result of new customers and providing more solutions to existing customers.
    Non-GAAP Financial Measures
    Adjusted Gross Profit
    Gross profit is calculated as total revenue less cost of revenue (exclusive of depreciation and amortization), amortization of developed technology, amortization of capitalized software and depreciation expense (allocated to cost of revenues). We calculate Adjusted Gross Profit as gross profit adjusted to exclude non-cash charges of depreciation and amortization allocated to cost of revenues. Adjusted Gross Profit should be viewed as a measure of operating performance that is a supplement to, and not a substitute for, operating income or loss, net earnings or loss and other U.S. GAAP measures of income (loss) or profitability.
    The following table presents a reconciliation of gross profit, the most directly comparable financial measure calculated in accordance with U.S. GAAP, to Adjusted Gross Profit.
     Three months ended
    March 31,
    Change
     20252024
    $
     (in thousands)
    Revenue$142,273 $137,852 $4,421 
    Cost of revenues (exclusive of depreciation and amortization)31,188 31,501 (313)
    Amortization of developed technology2,122 2,859 (737)
    Amortization of capitalized software2,396 2,401 (5)
    Depreciation expense allocated to cost of revenues134 207 (73)
    Gross profit from continuing operations
    106,433 100,884 5,549 
    Depreciation and amortization 4,652 5,467 (815)
    Adjusted gross profit from continuing operations
    $111,085 $106,351 $4,734 
    Adjusted EBITDA
    Adjusted EBITDA is calculated as net loss adjusted to exclude interest and other expense, net, income tax expense (benefit), depreciation and amortization, other amortization, stock-based compensation, and transaction-related and other non-recurring or unusual costs. Other amortization includes amortization for capitalized contract acquisition costs. Transaction-related costs are specific deal-related costs such as legal fees, financial and tax due diligence, consulting and escrow fees. Other non-recurring or unusual costs are expenses such as impairment charges, (gains) losses from divestitures, system implementation costs, executive separation costs, severance expense related to planned restructuring activities, and costs associated with integration and transformation improvements. Transaction-related and other non-recurring or unusual costs are excluded as they are not representative of our underlying operating performance. Adjusted EBITDA should be viewed as a measure of operating performance that is a supplement to, and not a substitute for, operating income or loss, net earnings or loss and other U.S. GAAP measures of income (loss).
    The following table presents a reconciliation of net loss from continuing operations, the most directly comparable financial measure calculated in accordance with U.S. GAAP, to Adjusted EBITDA from continuing operations.
    23


     Three months ended
    March 31,
    Change
     20252024$
     (in thousands)
    Net income (loss) from continuing operations
    $934 $(16,010)$16,944 
    Adjusted to exclude the following:
    Interest and other expense, net12,759 5,791 6,968 
    Income tax expense
    512 5,923 (5,411)
    Depreciation and amortization16,768 20,904 (4,136)
    Other amortization1,482 1,311 171 
    Stock-based compensation expense6,755 5,410 1,345 
    Transaction-related and other non-recurring or unusual costs
    5,735 15,321 (9,586)
    Adjusted EBITDA from continuing operations
    $44,945 $38,650 $6,295 
    Description of Certain Components of Financial Data
    Each of the components of our financial results described below relate to continuing operations other than loss from discontinued operations, net of income tax. For additional information concerning our accounting policies, see Note 2. Summary of Significant Accounting Policies in the notes to the consolidated financial statements included in our Annual Report on Form 10-K.
    Revenues
    We derive our revenue from two primary sources which are described in detail below: (i) Subscription and Transaction Fees, which are primarily recurring revenue streams, and (ii) Other revenue, which consists primarily of the sale of distinct professional services and hardware. Our revenue recognition policies are discussed in more detail below under “Critical Accounting Policies and Significant Judgments and Estimates.”
    Subscription and Transaction Fees: Revenue includes (i) recurring monthly, quarterly and annual SaaS subscriptions and software license and maintenance fees from the sale of our Business Management, Customer Experience and Billing & Payment solutions; (ii) payment processing fees based on the transaction volumes processed through our integrated payment solutions and processing fees based on transaction volumes for our revenue cycle management, chronic care management and health insurance clearinghouse solutions; and (iii) membership subscriptions and our share of rebates from suppliers generated though group purchasing programs. Our revenue from payment processing fees is recorded net of credit card and ACH processing and interchange charges in the month the services are performed.
    Other: Revenue includes (i) consulting, implementation, training and other professional services; (ii) revenue from various business development partnerships; (iii) event income; and (iv) hardware sales related to our business management or payment software solutions.
    Cost of Revenues
    Cost of revenue (exclusive of depreciation and amortization) consists of expenses related to delivering our services and products and providing support to our customers and includes employee costs and related overhead, customer credit card processing fees, targeted mail costs, third-party fulfillment costs and software hosting expenses.
    We expect that cost of revenue as a percentage of revenue will fluctuate from period to period based on a variety of factors, including the rate of growth of subscription and transaction fees, labor costs, third-party expenses and acquisitions and dispositions. For the three months ended March 31, 2025, revenue from subscription and transaction fees increased 3.3% compared to the prior year period.
    Sales and Marketing
    Sales and marketing expense consists primarily of employee costs for our sales and marketing personnel, including salaries, benefits, bonuses, stock-based compensation and sales commissions. Sales and marketing expenses also include advertising costs, travel-related expenses and costs to market and promote our products, direct customer acquisition costs, costs related to conferences and events and partner/broker commissions. Software and subscription services dedicated for use by our sales and marketing organization, and outside services contracted for sales and marketing purposes are also included in sales and marketing expense. Sales commissions that are incremental to obtaining a customer contract are deferred and amortized ratably over the estimated period of our relationship with that
    24


    customer. We expect our sales and marketing expenses will increase in absolute dollars and may increase as a percentage of revenue for the foreseeable future as we continue to increase investments to support our growth.
    Product Development
    Product development expense consists primarily of employee costs for our product development personnel, including salaries, benefits, stock-based compensation and bonuses. Product development expenses also include third-party outsourced technology costs incurred in developing our platforms, and computer equipment, software and subscription services dedicated for use by our product development organization. We expect our product development expenses to increase in absolute dollars and increase as a percentage of revenue during 2025 as we continue to dedicate substantial resources to develop, improve and expand the functionality of our solutions.
    General and Administrative
    General and administrative expense consists of employee costs for our executive leadership, accounting, finance, legal, human resources and other administrative personnel, including salaries, benefits, bonuses and stock-based compensation. General and administrative expenses also include external legal, accounting and other professional services fees, rent, software and subscription services dedicated for use by our general and administrative employees and other general corporate expenses. We expect general and administrative expense to increase on an absolute dollar basis for the foreseeable future due to increased costs as a result of being a public company. As we are able to further scale our operations in the future, we would expect that general and administrative expenses would decrease as a percentage of revenue.
    Depreciation and Amortization
    Depreciation and amortization primarily relate to intangible assets, property and equipment and capitalized software.

    Loss on Held for Sale and Impairments
    Loss on held for sale represents the measurement of a disposal group at the lower of its carrying value or fair value less cost to sell in the period the held for sale criteria are met, and subsequent remeasurement each reporting period the disposal group remains classified as held for sale. Impairments include a goodwill impairment charge representing the allocated goodwill and a loss on disposition from the sale of North American Fitness, representing the difference between the consideration received and the net carrying amount of the assets sold and transaction costs during the three months ended March 31, 2024 (see Note 4. Fitness Solutions Disposition in this Quarterly Report on Form 10-Q). Impairments also include operating lease impairments related to the Company’s decision to cease use of certain leased premises and sublease certain facilities.
    Interest and Other Expense, net
    Interest and other expense, net, primarily consists of interest expense on long-term debt, net of interest income. It also includes amortization expense of financing costs and discounts, as well as realized and unrealized gains and losses related to interest rate swap agreements.
    Income Tax Expense
    U.S. GAAP requires deferred tax assets and liabilities to be recognized for temporary differences between the tax basis and financial reporting basis of assets and liabilities, computed at the expected tax rates for the periods in which the assets or liabilities will be realized, as well as for the expected tax expense of net operating loss and tax credit carryforwards. Income taxes are recognized for the amount of taxes payable by the Company's corporate subsidiaries for the current year and for the impact of deferred tax assets and liabilities, which represent future tax consequences of events that have been recognized differently in the financial statements than for tax purposes.
    Loss from Discontinued Operations, Net of Income Tax
    Loss on from discontinued operations, net of income tax consists of the operating results of marketing technology solutions, including the measurement of the disposal group at the lower of carrying value or estimated fair value less cost to sell. For more information regarding the disposal group, see Note 3. Discontinued Operations in this Quarterly Report on Form 10-Q.



    25


    Results of Operations
    The following tables summarize key components of our results of operations for the periods presented. The period-to-period comparisons of our historical results are not necessarily indicative of our results of operations that may be expected in the future. The following comparative information for results of operations for all periods presented have been adjusted to reflect discontinued operations related to Marketing Technology Solutions and includes the operating results of Fitness Solutions for all periods through the applicable date of sale.
    Comparison of the three months ended March 31, 2025 and 2024
     Three months ended
    March 31,
    Change
     20252024$
     (in thousands)
    Revenues:
    Subscription and transaction fees$137,779 $133,382 $4,397 
    Other4,494 4,470 24 
    Total revenues142,273 137,852 4,421 
    Operating expenses:
    Cost of revenues (1) (exclusive of depreciation and amortization presented separately below)
    31,188 31,501 (313)
    Sales and marketing (1)
    28,783 27,564 1,219 
    Product development (1)
    19,963 19,306 657 
    General and administrative (1)
    31,281 31,641 (360)
    Depreciation and amortization16,768 20,904 (4,136)
    Loss on held for sale and impairments
    85 11,232 (11,147)
    Total operating expenses128,068 142,148 (14,080)
    Operating income (loss)
    14,205 (4,296)18,501 
    Interest and other expense, net(12,759)(5,791)(6,968)
    Net income (loss) from continuing operations before income tax (expense) benefit
    1,446 (10,087)11,533 
    Income tax expense
    (512)(5,923)5,411 
    Net income (loss) from continuing operations
    934 (16,010)16,944 
    Loss from discontinued operations, net of income tax
    (8,647)(314)(8,333)
    Net loss
    $(7,713)$(16,324)$8,611 
    (1)Includes stock-based compensation expense as follows:
     Three months ended
    March 31,
    Change
     20252024$
     (in thousands)
    Cost of revenues$97 $95 $2 
    Sales and marketing320 335 (15)
    Product development460 502 (42)
    General and administrative5,878 4,478 1,400 
    Total stock-based compensation expense$6,755 $5,410 $1,345 
    26


    Comparison of the three months ended March 31, 2025 and 2024 (percentage of revenue)
    The following table provides the key components of operating costs within our results of operations as a percentage of revenue for the three months ended March 31, 2025 compared to the same period in 2024.
    Three months ended
    March 31,
    Change
    20252024%
    Total Revenues100%100%
    Operating expenses:
    Cost of revenues (exclusive of depreciation and amortization presented separately below)21.9 %22.9 %(1.0)%
    Sales and marketing20.2 %20.0 %0.2 %
    Product development 14.0 %14.0 %— %
    General and administrative22.0 %23.0 %(1.0)%
    Depreciation and amortization11.8 %15.2 %(3.4)%
    Loss on held for sale and impairments
    0.1 %8.1 %(8.0)%
    Total operating expenses90.0 %103.1 %(13.1)%
    While revenue growth remains a key focus, we remain committed to continued expansion of gross margin, net income and Adjusted EBITDA through ongoing transformation initiatives. As a percentage of revenue, cost of revenues declined from 22.9% for the three months ended March 31, 2024, to 21.9% for the three months ended March 31, 2025, an improvement of approximately 100 basis points resulting in higher gross margin. As a percentage of revenue, the combination of cost of revenue, sales and marketing, product development and general and administrative costs declined from 79.8% for the three months ended March 31, 2024 as compared to 78.2% for the three months ended March 31, 2025, an improvement of 220 basis points. A discussion on primary drivers of cost reductions resulting in improved margin follows in the subsequent sections.
    Revenues
    Three months ended
    March 31,
    Change
    20252024
    $
    (in thousands)
    Revenues:
    Subscription and transaction fees$137,779 $133,382 $4,397 
    Other4,494 4,470 24 
    Total revenues$142,273 $137,852 $4,421 
    Revenues increased $4.4 million, or 3.2%, for the three months ended March 31, 2025, as compared to the same period in 2024. The growth of revenue from subscription and transaction fees was 3.3% during the three months ended March 31, 2025, as compared to the prior year period, while other revenue was consistent with the prior year period. The majority of our revenue growth is attributable to the successful delivery of system of action capabilities to our SMBs in our verticals of home services, health and wellness. The subscription and transaction fees revenue increase consists primarily of increases from (a) business management software and (b) billing and payment solutions. Business management software revenues drove a $4.0 million increase in subscription and transaction fees revenue for the three months ended March 31, 2025, due to an expansion in our number of customers, certain price increases across our portfolio, and an increase in rebate revenue from contracted suppliers due to growth of membership subscriptions in group purchasing programs. Billing and payment solutions revenues drove an increase of $0.4 million during the three months ended March 31, 2025. The increase in the three-month period was primarily due to higher transaction volumes processed through our payment platforms, partially offset by lower revenue due to the Fitness Solutions divestiture. Subscription and transaction fees revenue also includes pre-divestiture revenue from Fitness Solutions of $5.8 million for the three months ended March 31, 2024 (see Note 4. Fitness Solutions Disposition in this Quarterly Report on Form 10-Q). Other revenues were relatively consistent as compared to the prior year period.
    27


    Cost of Revenues
     Three months ended
    March 31,
    Change
     20252024$
     
    (dollars in thousands)
    Cost of revenues (exclusive of depreciation and amortization presented separately below)$31,188$31,501$(313)
    Cost of revenues decreased by $0.3 million, or 1.0%, for the three months ended March 31, 2025 as compared to the same period in 2024. As a percentage of revenue, cost of revenues decreased slightly in the three-month period from 22.9% to 21.9%, an improvement of 100 basis points, due to cost discipline through ongoing transformation initiatives.
    Sales and Marketing
     Three months ended
    March 31,
    Change
     20252024$
     
    (dollars in thousands)
    Sales and marketing$28,783$27,564$1,219 
    Sales and marketing expenses increased by $1.2 million, or 4.4%, for the three months ended March 31, 2025 as compared to the same period in 2024. The increase was driven primarily by an additional $0.5 million in advertising expense, $0.4 million increase in personnel and compensation expenses, and $0.2 million in outsourced services.
    Product Development
     Three months ended
    March 31,
    Change
    20252024$
     (dollars in thousands)
    Product development$19,963$19,306$657 
    Product development expenses increased by $0.7 million, or 3.4%, for the three months ended March 31, 2025 as compared to the same period in 2024. The increase was driven primarily by an additional $1.5 million in outsourced services, partially offset by a $0.5 million reduction in personnel and compensation expenses and a $0.2 million decrease in professional fees.
    General and Administrative
     Three months ended
    March 31,
    Change
     20252024$
     (dollars in thousands)
    General and administrative$31,281$31,641$(360)
    General and administrative expenses decreased by $0.4 million, or 1.1%, for the three months ended March 31, 2025 as compared to the same period in 2024. As a percentage of revenue, general and administrative expenses decreased slightly in the three-month period from 23.0% to 22.0%, an improvement of 100 basis points, due to cost discipline through ongoing transformation initiatives.
    Depreciation and Amortization
     Three months ended
    March 31,
    Change
     20252024$
     (dollars in thousands)
    Depreciation and amortization$16,768$20,904$(4,136)
    Depreciation and amortization expenses decreased by $4.1 million, or 19.8%, for the three months ended March 31, 2025 as compared to the same period in 2024. The reduction in depreciation and amortization was driven primarily by the reduced rate of replacement assets resulting from a slowdown in business acquisitions. The decrease for the three-month period was driven primarily by $3.8 million in lower intangible assets’ amortization and $0.3 million of property and equipment depreciation.
    28


    Loss on Held for Sale and Impairments
     Three months ended
    March 31,
    Change
     20252024$
     (dollars in thousands)
    Loss on held for sale and impairments
    $85$11,232$(11,147)
    During the three months ended March 31, 2025, we recorded a $0.1 million working capital adjustment related to the disposal of Fitness Solutions. In March 2024, we entered into definitive sale and purchase agreements to sell our Fitness Solutions (see Note 4. Fitness Solutions Disposition in this Quarterly Report on Form 10-Q). During the three months ended March 31, 2024, the North American Fitness transaction resulted in a loss on disposal of $4.8 million and a goodwill impairment charge of $6.4 million representing the allocated goodwill to Fitness Solutions. The three months ended March 31, 2024 included right-of-use lease asset impairments charges of $0.4 million. We did not have similar right-of-use lease asset impairment charges during the three months ended March 31, 2025.
    Interest and Other Expense, net
     Three months ended
    March 31,
    Change
     20252024$
     (dollars in thousands)
    Interest and other expense, net$12,759$5,791$6,968 
    Interest and other expense, net, increased by $7.0 million, or 120.3%, for the three months ended March 31, 2025 as compared to the same period in 2024 with the changes primarily driven by volatility of interest rates. The increase for the three-month period was driven primarily by an unrealized loss of $3.9 million on interest rate swaps recorded during the three months ended March 31, 2025 as compared to an unrealized gain of $4.8 million in the comparative period. The increase was partially offset by a decrease of $1.9 million in interest expense as a result of lower variable base interest rates on the Company’s Credit Facilities (as defined below), the amendment to the Term Loan in the fourth quarter 2024 resulting in a reduction in margin and the removal of the credit spread adjustment, and the Third Swap executed in the third quarter 2024 to covert $125 million of the floating rate component of our Term Loan to a fixed rate (see Note 11. Long-Term Debt in this Quarterly report on Form 10-Q).
    Income Tax Expense
     Three months ended
    March 31,
    Change
     20252024$
     (dollars in thousands)
    Income tax expense$(512)$(5,923)$5,411 
    Income tax expense decreased by $5.4 million for the three months ended March 31, 2025 as compared to the corresponding period in 2024, with the change driven primarily by an increase in pre-tax book income from continuing operations and discrete items, including the sale of North American Fitness during the three months ended March 31, 2024.
    Loss from Discontinued Operations, Net of Income Tax
     Three months ended
    March 31,
    Change
     20252024$
     (dollars in thousands)
    Loss from discontinued operations, net of income tax
    $(8,647)$(314)$(8,333)
    Loss from discontinued operations, net of income tax increased by $8.3 million during the three months ended March 31, 2025 as compared to the corresponding period in 2024 and consists of the operating results of marketing technology solutions. During the three months ended March 31, 2025, we recognized an impairment charge of $9.4 million, comprised of a goodwill impairment charge of $6.9 million and a valuation allowance of $2.6 million to adjust the marketing technology disposal group to estimated fair value less cost to sell. We did not have similar expenses during the three months ended March 31, 2024. (see Note 3. Discontinued Operations in
    29


    this Quarterly Report on Form 10-Q).
    Liquidity and Capital Resources
    To date, our primary sources of liquidity have been net cash provided by operating activities, proceeds from equity issuances and proceeds from long-term debt.
    We utilize liquidity for items such as strategic investments in the ongoing transformation of our business and infrastructure, business acquisitions and share repurchases authorized through our Repurchase Program (defined below). Absent significant deterioration of market conditions, we expect that working capital requirements, capital expenditures, acquisitions, the Company’s Repurchase Program, debt servicing and lease obligations will be our principal needs for liquidity going forward.
    As of March 31, 2025, we had cash, cash equivalents and restricted cash of $148.4 million, $190.0 million of available borrowing capacity under our Revolver (as defined below) and $530.8 million outstanding under our Term Loan (as defined below). We believe that our existing cash, cash equivalents and restricted cash, availability under our Credit Facilities, and our cash flows from operations will be sufficient to fund our working capital requirements and planned capital expenditures, and to service our debt obligations for at least the next twelve months. However, our future working capital requirements will depend on many factors, including our rate of revenue growth, the timing and size of future acquisitions, and the timing of introductions of new products and services. If needed, additional funds may not be available on terms favorable to us, or at all. If we are unable to raise additional funds when desired, our business, financial condition and results of operations could be adversely affected. See Part II, Item 1A. “Risk Factors.”
    Cash Flows
    The following table sets forth cash flow data, inclusive of continuing and discontinued operations, for the periods indicated therein:
     Three months ended
    March 31,
     20252024
     (in thousands)
    Net cash provided by operating activities$30,678 $13,297 
    Net cash used in investing activities(5,643)(3,606)
    Net cash used in financing activities(12,267)(12,371)
    Effect of foreign currency exchange rate changes on cash(142)(593)
    Net increase (decrease) in cash, cash equivalents and restricted cash
    $12,626 $(3,273)
    Cash Flow from Operating Activities
    Net cash provided by operating activities was $30.7 million for the three months ended March 31, 2025, compared to $13.3 million for the three months ended March 31, 2024. Changes in net cash provided by operating activities resulted primarily from cash received from net sales within our subscription and transaction fees and marketing technology solutions. Other drivers of the changes in net cash provided by operating activities include payments for personnel expenses for our employees, costs related to delivering our services and products, partner commissions, advertising and interest on our long-term debt.
    The increase in cash provided by operating activities for the three months ended March 31, 2025 compared to the three months ended March 31, 2024 was primarily due to lower costs as a result of our transformation and optimization initiatives comprised of a reduction in general overhead expenses, including personnel expenses, to support our business of $6.8 million, lower costs directly related to the delivery of our services and products of $6.1 million, lower interest payments of $2.0 million, higher cash collections from our subscription and transaction fees, which includes revenues from payment processing, of approximately $3.0 million and higher interest income of $0.4 million. These increases were partially offset by higher taxes of $0.9 million.
    Cash Flow from Investing Activities
    During the three months ended March 31, 2025, net cash used in investing activities of $5.6 million related primarily to costs to develop software of $5.1 million and $0.5 million for purchases of property and equipment.
    During the three months ended March 31, 2024, net cash used in investing activities of $3.6 million was related primarily to costs to develop software of $4.4 million and $0.4 million for purchases of property and equipment, partially offset by proceeds from the sale of North American Fitness, net of transaction costs, cash and restricted cash sold for approximately $1.2 million.
    30


    Cash Flow from Financing Activities
    During the three months ended March 31, 2025, net cash used in financing activities of $12.3 million related primarily to the repurchase and retirement of shares of our common stock of $11.1 million.
    During the three months ended March 31, 2024, net cash used in financing activities of $12.4 million was related primarily to the repurchase and retirement of shares of our common stock of $12.1 million.
    For additional information regarding our repurchase and retirement of shares of our common stock, refer to Note 12. Equity in the notes to the unaudited condensed consolidated financial statements included in this Quarterly Report on Form 10-Q.
    Credit Facilities
    We are party to a credit agreement, as amended, that provides for one term loan for an aggregate principal amount of $550.0 million (“Term Loan”), a revolver with a capacity of $190.0 million (“Revolver”) and a sub-limit of the Revolver available for letters of credit up to an aggregate face amount of $20.0 million. These debt arrangements are collectively referred to herein as the “Credit Facilities”.
    Simultaneously with the execution of the Credit Facilities, we and various of our subsidiaries entered into a collateral agreement and guarantee agreement. Pursuant to the guarantee agreement, EverCommerce Intermediate Inc. and various of our subsidiaries are guarantors of the obligations under the Credit Facilities. Pursuant to the collateral agreement, the Credit Facilities are secured by liens on substantially all of our assets, including our intellectual property and the equity interests of our various subsidiaries, including EverCommerce Solutions Inc.
    The Credit Facilities contain certain affirmative and negative covenants, including, among other things, restrictions on indebtedness, issuance of preferred equity interests, liens, fundamental changes and asset sales, investments, negative pledges, repurchases of stock, dividends and other distributions, and transactions with affiliates. In addition, we are subject to a financial covenant with respect to the Revolver whereby, if the aggregate principal amount of revolving loans (excluding letters of credit) outstanding on the last day of any fiscal quarter exceeds 35% of the aggregate commitments available under the Revolver, then our first lien leverage ratio as of the last day of such fiscal quarter must be 7.50 to 1.00 or less.
    With respect to ABR borrowings, interest payments are due on a quarterly basis on the last business day of each March, June, September and December. With respect to Eurocurrency borrowings, interest payments are due on the last business day of the interest period applicable to the borrowing and, in the case of a Eurocurrency borrowing with an interest period of more than three months’ duration, each day prior to the last day of such interest period that occurs at intervals of three months’ duration after the first day of such interest period.
    Effective as of July 1, 2023, borrowings under the Credit Facilities bear interest at our option at ABR plus an applicable rate, or at a forward-looking term rate based upon the secured overnight financing rate (“SOFR”), plus (i) (a) with respect to the Term Loan, credit spread adjustments of 0.11448%, 0.26161%, 0.42826% and 0.71513% for interest periods of one, three, six and twelve months, respectively, and (b) with respect to revolving loans, a credit spread adjustment of 0.0% (“Adjusted SOFR”) plus (ii) an applicable rate, in each case with such applicable rate based on our first lien net leverage ratio. The ABR represents the highest of the prime rate, Federal Reserve Bank of New York rate plus ½ of 1%, and the Adjusted SOFR for a one month interest period plus 1%. The applicable rate for the Term Loan and the Revolver is 3.0% for Adjusted SOFR borrowings and 2.0% for ABR borrowings, in each case subject to change based on our first lien net leverage ratio.
    On December 13, 2024, the Company entered into an amendment (the “Amendment”) to the Credit Facilities to reduce the applicable margin and remove the credit spread adjustment from the existing Term Loan in their entirety in an aggregate principal amount of $533.5 million. Following the Amendment, the Term Loan bears interest, at the borrower’s election, at (x) a forward-looking term rate based upon SOFR plus an applicable margin of 2.50%, with a minimum forward-looking SOFR rate 0.50% or (y) ABR plus an applicable margin of 1.50%, with a minimum ABR of 1.50%, in each case, with no step-downs. The credit spread adjustment was removed in connection with the Amendment. The refinanced Term Loan priced at par and refinanced all of the existing term loans outstanding under the Credit Agreement immediately prior to giving effect to the Amendment.
    We have entered into the following interest rate swap agreements in connection with our Credit Facilities to convert a portion of the floating rate component of the Term Loan from a floating rate to fixed rate:
    31


    Effective
    Expiration
    Fixed Interest
    Notional
    Asset (Liability) Fair Value at
    Date
    Date
    Rate
    Amount
    March 31, 2025
    (in thousands)(in thousands)
    October 31, 2022October 31, 20274.212 %$200,000 $(2,645)
    March 31, 2023October 31, 20273.951 %100,000 (641)
    September 20, 2024October 31, 20273.395 %125,000 926 
    The Revolver has a variable commitment fee, which is based on our first lien leverage ratio. We expect the commitment fee to range from 0.25% to 0.375% per annum. We are obligated to pay a fixed fronting fee for letters of credit of 0.125% per annum.
    Amounts borrowed under the Revolver may be repaid and re-borrowed through maturity of the Revolver in July 2026. The Term Loan matures in July 2028. The Term Loan may be repaid or prepaid but may not be re-borrowed.
    As of March 31, 2025, there was $530.8 million outstanding under our Credit Facilities, all of which was related to the Term Loan as no amounts were outstanding under the Revolver. The effective interest rate on the Term Loan was approximately 7.17% for the three months ended March 31, 2025, excluding the effect of any interest rate swap agreements.
    As of March 31, 2025, we were in compliance with the covenants under the Credit Facilities.
    Stock Repurchase Program
    On June 14, 2022, our Board of Directors approved the stock repurchase program (as subsequently amended, the “Repurchase Program”) with authorization to purchase up to $50.0 million in shares of the Company’s common stock through the expiration of the program on December 21, 2022. On November 7, 2022, November 5, 2023, May 21, 2024, and May 1, 2025 our Board increased the authorization of the Repurchase Program by an additional $50.0 million in shares of the Company’s common stock on each date for a total authorization to repurchase up to $250.0 million in shares of the Company’s common stock, and extended the expiration of the Repurchase Program most recently through December 31, 2026. Repurchases under the program may be made in the open market, in privately negotiated transactions or otherwise, with the amount and timing of repurchases to be determined at the Company’s discretion, depending on market conditions and corporate needs. The Repurchase Program does not obligate the Company to acquire any particular amount of common stock and may be modified, suspended or terminated at any time at the discretion of the Board. The Company expects to fund repurchases with existing cash on hand.
    The Company repurchased and retired 1.1 million shares of common stock for approximately $11.2 million, including transaction fees and taxes, during the three months ended March 31, 2025. As of March 31, 2025, $21.6 million remained available under the Repurchase Program.
    Contractual Obligations
    There have been no material changes to our contractual obligations as of March 31, 2025 from those disclosed in our Annual Report on Form 10-K.
    Refer to Notes 10. Leases, 11. Long-Term Debt and 17. Commitments and Contingencies in the notes to the unaudited condensed consolidated financial statements included in this Quarterly Report on Form 10-Q for a discussion of our operating leases, debt and contractual obligations, respectively.
    Critical Accounting Policies and Significant Judgments and Estimates
    Our financial statements are prepared in accordance with U.S. GAAP. The preparation of our financial statements in conformity with U.S. GAAP requires us to make estimates and assumptions that affect certain reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenue and expenses during the reporting period.
    Our critical accounting policies are described in Part II, Item 7. “Management’s Discussion and Analysis of Financial Condition and Results of Operations—Critical Accounting Policies” in our Annual Report on Form 10-K. During the three months ended March 31, 2025, there were no material changes to our critical accounting policies from those discussed in our Annual Report on Form 10-K.
    32


    Recent Accounting Pronouncements
    See Note 2. Summary of Significant Accounting Policies in the notes to the unaudited condensed consolidated financial statements included in this Quarterly Report on Form 10-Q for a discussion of accounting pronouncements recently adopted and recently issued accounting pronouncements not yet adopted, and their potential impact to our financial statements.
    Election Under the Jumpstart Our Business Startups Act of 2012
    The Company currently qualifies as an “emerging growth company” under the Jumpstart Our Business Startups Act of 2012 (“JOBS Act”). Accordingly, the Company is provided the option to adopt new or revised accounting guidance either (i) within the same periods as those otherwise applicable to non-emerging growth companies or (ii) within the same time periods as private companies.
    The Company has elected to adopt new or revised accounting guidance within the same time period as private companies, unless management determines it is preferable to take advantage of early adoption provisions offered within the applicable guidance. Our utilization of these transition periods may make it difficult to compare our financial statements to those of non-emerging growth companies and other emerging growth companies that have opted out of the transition periods afforded under the JOBS Act.
    Item 3. Quantitative and Qualitative Disclosures about Market Risk
    There have been no material changes to our disclosures regarding market risk as described in our Annual Report on Form 10-K under the heading Part II, Item 7A. “Quantitative and Qualitative Disclosures about Market Risk.”
    Item 4. Controls and Procedures
    Limitations on Effectiveness of Controls and Procedures
    In designing and evaluating our disclosure controls and procedures, management recognizes that any controls and procedures, no matter how well designed and operated, can provide only reasonable assurance of achieving the desired control objectives. In addition, the design of disclosure controls and procedures must reflect the fact that there are resource constraints and that management is required to apply judgment in evaluating the benefits of possible controls and procedures relative to their costs.
    Evaluation of Disclosure Controls and Procedures
    Our management, with the participation of our principal executive officer and principal financial officer, has evaluated the effectiveness of our disclosure controls and procedures (as defined in Rules 13a-15(e) and 15d-15(e) under the Exchange Act) as of the end of the period covered by this Quarterly Report on Form 10-Q. Based on such evaluation, our principal executive officer and principal financial officer have concluded that, as of March 31, 2025, our disclosure controls and procedures were not effective at the reasonable assurance level, due to the material weakness in our internal control over financial reporting as described in Part II, Item 9A. “Controls and Procedures” in our Annual Report on Form 10-K for the year ended December 31, 2024.
    Changes in Internal Control over Financial Reporting
    We continue to work to remediate our material weakness in our internal control over financial reporting as described in Part II, Item 9A. “Controls and Procedures” in our Annual Report on Form 10-K for the year ended December 31, 2024. There were no changes in our internal control over financial reporting (as defined in Rules 13a-15(f) and 15d-15(f) under the Exchange Act) during the quarter ended March 31, 2025 that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.

    33


    PART II — OTHER INFORMATION
    Item 1. Legal Proceedings
    See Note 17. Commitments and Contingencies in the notes to the unaudited condensed consolidated financial statements included in this Quarterly Report on Form 10-Q for a discussion of material legal proceedings. We are from time to time subject to various legal proceedings, claims, and governmental inspections, audits, or investigations that arise in the ordinary course of our business. We believe that the ultimate resolution of these matters would not be expected to have a material adverse effect on our business, financial condition, or operating results.
    Item 1A. Risk Factors
    In addition to the information set forth in this Quarterly Report on Form 10-Q, you should carefully consider the risk factors disclosed in Part I, Item 1A. “Risk Factors” of our Annual Report on Form 10-K. There have been no material changes to our risk factors from those included in our Annual Report on Form 10-K.
    Item 2. Unregistered Sales of Equity Securities and Use of Proceeds
    Recent Sales of Unregistered Securities; Purchases of Equity Securities by the Issuer or Affiliated Purchaser
    During the three months ended March 31, 2025, we repurchased approximately $11.2 million in shares of our common stock under our Repurchase Program, including transaction fees and taxes. The stock repurchase activity under our Repurchase Program during the three months ended March 31, 2025 was as follows:
    Total number of shares purchased
    Average
    price paid
    per share
    Total number of shares purchased as part of publicly announced plans or programs (1)
    Approximate dollar value of shares that may yet be purchased under the plans or programs (1)
    (in thousands, except per share and share amounts)
    January 1, 2025 - January 31, 2025
    248,799 $10.47 248,799 $30,050 
    February 1, 2025 - February 28, 2025
    281,936 $10.37 281,936 $27,126 
    March 1, 2025 - March 31, 2025
    567,458 $9.77 567,458 $21,583 
    (1)On June 14, 2022, our Board approved the Repurchase Program with authorization to purchase up to $50.0 million in shares of the Company’s common stock through the expiration of the program on December 21, 2022. On November 7, 2022, November 5, 2023, May 21, 2024, and May 1, 2025 our Board increased the authorization of the Repurchase Program by an additional $50.0 million in shares of the Company’s common stock on each date for a total authorization to repurchase up to $250.0 million in shares of the Company’s common stock and, most recently, extended the expiration of the Repurchase Program through December 31, 2026.
    Repurchases under the program may be made in the open market, in privately negotiated transactions or otherwise, with the amount and timing of repurchases to be determined at the Company’s discretion, depending on market conditions and corporate needs. Open market repurchases will be structured to occur in accordance with applicable federal securities laws, including within the pricing and volume requirements of Rule 10b-18 under the Exchange Act. The Company may also, from time to time, enter into Rule 10b5-1 plans to facilitate repurchases of its shares under this authorization. The Repurchase Program does not obligate the Company to acquire any particular amount of common stock and may be modified, suspended or terminated at any time at the discretion of the Board. The Company expects to fund repurchases with existing cash on hand.
    Item 3. Defaults Upon Senior Securities
    None.
    Item 4. Mine Safety Disclosures
    Not applicable.
    Item 5. Other Information
    During the three months ended March 31, 2025, no director or officer of the Company adopted or terminated a “Rule 10b5-1 trading arrangement” or “non-Rule 10b5-1 trading arrangement,” as each term is defined in Item 408(a) of Regulation S-K.
    34


    Item 6. Exhibits

    Incorporated by ReferenceFiled/
    Exhibit
    Number
    Exhibit DescriptionFormFile No.ExhibitFiling
    Date
    Furnished
    Herewith
    3.1
    Amended and Restated Certificate of Incorporation of EverCommerce Inc
    8-K001-405753.17/9/2021
    3.2
    Amended and Restated Bylaws of EverCommerce Inc
    8-K001-405753.27/9/2021
    10.1
    Amendment to Executive Employment Agreement by and between Matthew Feierstein and EverCommerce Solutions Inc.
    *
    31.1
    Certification of Chief Executive Officer pursuant to Rule 13a-14(a)/15d-14(a)
    *
    31.2
    Certification of Chief Financial Officer pursuant to Rule 13a-14(a)/15d-14(a)
    *
    32.1
    Certification of Chief Executive Officer pursuant to 18 U.S.C. Section 1350
    **
    32.2
    Certification of Chief Financial Officer pursuant to 18 U.S.C. Section 1350
    **
    101.INSInline XBRL Instance Document – the instance document does not appear in the Interactive Data File because its XBRL tags are embedded within the Inline XBRL document.*
    101.SCHInline XBRL Taxonomy Extension Schema Document*
    101.CALInline XBRL Taxonomy Extension Calculation Linkbase Document*
    101.DEFInline XBRL Taxonomy Extension Definition Linkbase Document*
    101.LABInline XBRL Taxonomy Extension Label Linkbase Document*
    101.PREInline XBRL Taxonomy Extension Presentation Linkbase Document*
    104Cover Page Interactive Data File (formatted as Inline XBRL and contained in Exhibit 101)*

    *    Filed herewith.
    **    Furnished herewith.
    35


    SIGNATURES

    Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

    EVERCOMMERCE INC.
    Date: May 8, 2025
    By:/s/ Eric Remer
    Eric Remer
    Chief Executive Officer
    (Principal Executive Officer)
    Date: May 8, 2025
    By:
    /s/ Ryan H. Siurek
    Ryan H. Siurek
    Chief Financial Officer
    (Principal Financial Officer)
    36
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    $EVCM
    Analyst Ratings

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    • EverCommerce downgraded by JP Morgan with a new price target

      JP Morgan downgraded EverCommerce from Neutral to Underweight and set a new price target of $10.00 from $11.00 previously

      3/15/24 7:16:51 AM ET
      $EVCM
      Computer Software: Prepackaged Software
      Technology
    • EverCommerce downgraded by JP Morgan with a new price target

      JP Morgan downgraded EverCommerce from Overweight to Neutral and set a new price target of $12.00 from $14.00 previously

      10/11/23 7:41:14 AM ET
      $EVCM
      Computer Software: Prepackaged Software
      Technology
    • EverCommerce downgraded by Piper Sandler with a new price target

      Piper Sandler downgraded EverCommerce from Overweight to Neutral and set a new price target of $9.00 from $11.00 previously

      11/21/22 7:42:01 AM ET
      $EVCM
      Computer Software: Prepackaged Software
      Technology

    $EVCM
    Financials

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    • EverCommerce Announces First Quarter 2025 Financial Results

      DENVER, May 08, 2025 (GLOBE NEWSWIRE) -- EverCommerce Inc. ("EverCommerce" or the "Company") (NASDAQ:EVCM), a leading service commerce platform, today announced financial results for the quarter ended March 31, 2025. First Quarter 2025 Financial Highlights Revenue from continuing operations of $142.3 million, an increase of 3.2% compared to $137.9 million for the quarter ended March 31, 2024. Pro Forma Revenue, which excludes fitness, increased 7.4% to 142.3 million, compared to $132.4 million for the quarter ended March 31, 2024.Subscription and transaction fees revenue from continuing operations of $137.8 million, an increase of 3.3% compared to $133.4 million for the quarter e

      5/8/25 4:05:00 PM ET
      $EVCM
      Computer Software: Prepackaged Software
      Technology
    • EverCommerce Announces Date of First Quarter 2025 Earnings Call

      DENVER, April 24, 2025 (GLOBE NEWSWIRE) -- EverCommerce Inc. (NASDAQ:EVCM), a leading provider of SaaS solutions for service SMBs, will report its first quarter 2025 financial results after the U.S. financial markets close on Thursday, May 8, 2025. Management will host a conference call on Thursday, May 8 at 5:00 p.m. Eastern Time / 3:00 p.m. Mountain Time to discuss the Company's financial results and provide a business update. Please visit the "Investor Relations" page of the Company's website (https://investors.evercommerce.com/) for both telephonic and webcast access to this call; a replay will be archived on the website as well. About EverCommerce EverCommerce (NASDAQ:EVCM) is a le

      4/24/25 4:00:00 PM ET
      $EVCM
      Computer Software: Prepackaged Software
      Technology
    • EverCommerce Announces Fourth Quarter and Full Year 2024 Financial Results

      DENVER, March 13, 2025 (GLOBE NEWSWIRE) -- EverCommerce Inc. ("EverCommerce" or the "Company") (NASDAQ:EVCM), a leading service commerce platform, today announced financial results for the quarter and year ended December 31, 2024. Fourth Quarter 2024 Financial Highlights Revenue of $175.0 million, an increase of 3.3% compared to $169.4 million for the quarter ended December 31, 2023. Pro forma revenue, which excludes fitness solutions, increased approximately 7.0% compared to $163.6 million for the quarter ended December 31, 2023.Subscription and transaction fee revenue of $139.0 million, an increase of 4.2% compared to $133.5 million for the quarter ended December 31, 2023. Pro forma su

      3/13/25 4:05:00 PM ET
      $EVCM
      Computer Software: Prepackaged Software
      Technology