—ServiceMac named one of the top-rated servicers in the U.S. for second year in a row—
ServiceMac, a leading innovator in mortgage subservicing and a member of the First American family of companies, today announced the company earned Fannie Mae's 2024 Servicer Total Achievement and Rewards™ (STAR™) Performer award in both the General Servicing and Solution Delivery categories. This is the second consecutive year that ServiceMac earned the STAR award in the General Servicing category. Fannie Mae's STAR Program recognizes high-performing mortgage servicers for competency, capability and overall performance.
"ServiceMac is committed to helping mortgage servicing rights owners maximize their efficiency and manage portfolio risk, while delivering superior customer service to borrowers," said Bob Caruso, president and CEO of ServiceMac. "Earning recognition from Fannie Mae as a top-performing servicer for a second straight year reflects the effectiveness of our approach, which combines our proprietary subservicing technology platform with industry-leading customer support delivered by our expert staff members."
Since 2011, Fannie Mae's STAR Program has enabled broad and lasting improvements across the mortgage servicing industry by promoting servicing knowledge and excellence.
"We're proud of this year's top-performing STAR Program servicers who are critical partners in our mission to provide stability to borrowers based on strong servicing standards," said Cyndi Danko, senior vice president and single-family chief credit officer, Fannie Mae. "Our servicers continue to show their commitment to operational excellence while reducing credit loss – a crucial component to the overall safety and soundness of Fannie Mae's business and the residential mortgage market."
About ServiceMac, LLC
ServiceMac, LLC, a member of the First American family of companies, is focused on providing superior technology, products and services for the mortgage industry backed by highly customized service and support. A leading innovator in mortgage subservicing, the company offers lenders, investors and other mortgage servicers customized solutions that span the mortgage continuum and enhance security, customer satisfaction and profitability. More information can be found at https://info.servicemacusa.com/about-us.
About First American
First American Financial Corporation (NYSE:FAF) is a premier provider of title, settlement and risk solutions for real estate transactions. With its combination of financial strength and stability built over more than 135 years, innovative proprietary technologies, and unmatched data assets, the company is leading the digital transformation of its industry. First American also provides data products to the title industry and other third parties; valuation products and services; mortgage subservicing; home warranty products; banking, trust and wealth management services; and other related products and services. With total revenue of $6.1 billion in 2024, the company offers its products and services directly and through its agents throughout the United States and abroad. In 2024, First American was named one of the 100 Best Companies to Work For by Great Place to Work® and Fortune Magazine for the ninth consecutive year, and named one of the 100 Best Workplaces for Innovators by Fast Company for the second consecutive year. More information about the company can be found at www.firstam.com.
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Media Contact:
Marcus Ginnaty
Corporate Communications
First American Financial Corporation
(714) 250-3298
Investor Contact:
Craig Barberio
Investor Relations
First American Financial Corporation
(714) 250-5214