SmartRent Expands AI-Powered Smart Operations Suite to Support Centralized Teams
‘Teams,' ‘Smart Launch' and ‘Triggers' drive greater efficiency, cost savings and scalability for multifamily operators
SmartRent, Inc. (NYSE:SMRT) ("SmartRent" or the "Company"), the leading provider of smart communities solutions and smart operations solutions for the rental housing industry, today announced the rollout of its Teams, Smart Launch and Triggers features in its Work Management solution. These latest innovations — part of SmartRent's $10 million investment to fuel innovation and customer success — uniquely position SmartRent to support the rental housing industry's shift toward centralization, enhancing coordination and automating key workflows to streamline property management.
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Teams, one of SmartRent's three new features in its Work Management solution, empowers organizations to assign work at the group level rather than to individuals, eliminating role-based constraints and allowing for greater operational flexibility across properties.
The Teams feature empowers organizations to assign work at the group level rather than to individuals, eliminating role-based constraints and allowing for greater operational flexibility across properties. This enables faster task completion, improved service consistency, better resource allocation and the capability to effectively manage more units without compromising service quality - key benefits as portfolios scale. Teams also enhances visibility into task assignments and statuses, ensuring that operations staff can coordinate more effectively while maintaining service quality.
Through Teams, centralized operations staff can take three approaches:
- Designate maintenance teams by property, enabling automated task oversight and assignment
- Adopt a podded approach where multiple, geographically-connected communities share a maintenance team, and individual team members are assigned to some or all communities
- Deploy one maintenance team for the entire organization, with individuals assigned to specific communities
SmartRent is also introducing Smart Launch, an AI-powered assistant designed to expedite workflow searches and simplify platform navigation in Work Management. By allowing users to search for tasks in natural language - such as typing "turn off notifications" instead of recalling the exact setting name - Smart Launch eliminates friction and accelerates platform proficiency. This intuitive approach reduces time spent on new associate onboarding and platform navigation, enhances user confidence, satisfaction and retention, and enables faster adoption across teams. Smart Launch also plays a key role in centralization, making it easier for teams to manage diverse property configurations and operational settings. By streamlining access to key workflows, Smart Launch improves efficiency across portfolios, enabling organizations to scale operations with greater agility while maintaining service quality.
"As operators centralize maintenance, they often find it difficult to structure teams and route work efficiently," said SmartRent Chief Technology Officer Isaiah DeRose-Wilson. "With these features we are fully supporting all centralized service models. Our customers now have the flexibility to configure their operations coverage to best suit their portfolio. Every community can receive the thoughtful care and attention residents expect - regardless of how teams are deployed and work is organized."
In addition to Teams and Smart Launch, SmartRent recently introduced a Triggers enhancement within Work Management, which improves automated task creation for move-out inspections. Rather than requiring a change in unit occupancy status, Triggers generates inspection tasks based on the date of move-out and automatically updates if those dates change. Triggers works in conjunction with SmartRent's Boards feature for an enhanced make-ready process.
As the industry accelerates toward centralized operations, SmartRent is expanding the Smart Operations Suite to shape what comes next. The addition of Teams, Smart Launch and Triggers reflects SmartRent's commitment to delivering the automation, flexibility and intelligence needed to scale with confidence. These innovations align with a long-term vision to simplify operations, strengthen performance and create lasting value across every portfolio. For more information about these new features, visit smartrent.com.
About SmartRent
Founded in 2017, SmartRent, Inc. (NYSE:SMRT) is a leading provider of smart home and smart property solutions for the multifamily industry. The company's unmatched platform, comprised of smart hardware and cloud-based SaaS solutions, gives operators seamless visibility and control over real estate assets, empowering them to simplify operations, automate workflows and deliver exceptional site team and resident experiences. SmartRent serves 15 of the top 20 multifamily owners and operators, and its solutions enable millions of users to live smarter every day. For more information, please visit www.smartrent.com.
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