Spok Achieves Top Client Satisfaction Scores for Eighth Consecutive Year
In the 2025 Black Book survey, Spok ranks No. 1 in two healthcare IT categories
Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ:SPOK) and a leader in healthcare communications, earned top honors for the eighth consecutive year in a survey of healthcare industry clients by Black Book Market Research on top-rated secure messaging and clinical communications solutions. For the first time, Spok has also been recognized as the leading performer of critical alert messaging and management solutions.
"At Spok, we are truly privileged to be entrusted by our healthcare partners with supporting their clinical communication needs," said Vincent D. Kelly, chief executive officer of Spok Holdings, Inc. "This incredible milestone demonstrates our steadfast commitment to delivering robust and reliable technology that removes barriers to exceptional patient experiences and care."
Spok received the highest honors for customer satisfaction in 12 of the 18 key performance indicators that Black Book Research measures for secure messaging and clinical communications solutions, including messaging delivery speed and reliability, ease of implementation and deployment, interoperability and standards compliance, and clinical workflow integration and optimization.
For the new category of critical alert messaging and management solutions, Spok received the top-rated spot for individual key performance metrics such as alert accuracy and relevance, usability and adoption rate by clinicians and staff, customer support and vendor responsiveness, and impact on patient safety and clinical outcomes.
Black Book Market Research LLC measures customer satisfaction for secure messaging and clinical communications solutions across 18 operational excellence key performance indicators: Messaging Delivery Speed & Reliability; Ease of Implementation & Deployment; Interoperability & Standards Compliance; Vendor-Agnostic System Compatibility; Clinical Workflow Integration & Optimization; Customizability & Role-Based Configuration; Data Accuracy, Integrity & Auditability; Real-Time Notifications & Alerting Efficiency; User Interface & Mobile Usability; End-to-End Encryption & Data Security; Access Control & Multi-Factor Authentication (MFA); Scalability & Future-Proofing; Data Governance & Secure Message Retention; AI-Powered Smart Messaging & Workflow Automation; Predictive Analytics & Clinical Insights; Cost-Effectiveness & ROI Perception; Vendor Support & Responsiveness; and Market Leadership & Innovation Differentiation.
The five individual key performances for critical alert messaging and management solutions are Clinical Workflow Impact & Efficiency, Usability & Adoption Rate by Clinicians and Staff, Alert Accuracy and Relevance, Customer Support & Vendor Responsiveness, Impact on Patient Safety & Clinical Outcomes.
Black Book's independent user surveys aim to inform healthcare technology buyers about vendors that exceed expectations, as rated by current and former customers across all organizational user levels. For methodology, auditing, resources, comprehensive research, and ranking data, see http://blackbookmarketresearch.com.
About Spok
Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ:SPOK), headquartered in Plano, Texas, is proud to be a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. Top hospitals rely on the Spok Care Connect® platform to enhance workflows for clinicians and support administrative compliance. Our customers send over 70 million messages each month through their Spok® solutions. Spok enables smarter, faster clinical communication. For more information, visit spok.com.
Spok is a trademark of Spok Holdings, Inc. Spok Care Connect and Spok Mobile are trademarks of Spok, Inc.
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Kate Greenberg
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