Strong improvement in net income and adjusted EBITDA

Company again increases full year 2023 financial guidance

Spok Holdings, Inc. (NASDAQ:SPOK), a global leader in healthcare communications, today announced results for the third quarter ended September 30, 2023. In addition, the Company's Board of Directors declared a regular quarterly dividend of $0.3125 per share, payable on December 8, 2023, to stockholders of record on November 16, 2023.

Recent Highlights:

Generated net income of $4.5 million, or $0.22 per diluted share, in the third quarter, compared to net income of $2.9 million, or $0.15 per diluted share, in the prior year period
Generated $8.4 million of adjusted EBITDA in the third quarter, compared to $6.7 million in the third quarter of 2022
Software operations bookings totaled $6.3 million for the third quarter, compared to $6.2 million in the third quarter of 2022
Through the first nine months of 2023, software operations bookings are up more than 38% from the same period in 2022
Third quarter 2023 software operations bookings included 11 six-figure and one seven-figure new customer contracts
Third quarter 2023 software revenue totaled $16.5 million, up 12% from the prior year period
Third quarter 2023 wireless average revenue per unit (ARPU) was $7.59, up on a year-over-year basis, with units in service down less than 3% from the prior quarter and 4.7% on a trailing-twelve-month basis
Third quarter 2023 wireless revenue of $19.0 million, compared to revenue of $19.1 million in the same period in 2022
Capital returned to stockholders in the third quarter of 2023 totaled $6.2 million in the form of the Company's regular quarterly dividend
Cash and equivalents balance of $27.3 million on September 30, 2023, and no debt

"I am very proud of the strong performance our team was able to deliver in the third quarter, as we continue to execute ahead of plan in growing revenue and generating cash flow, while returning capital to stockholders," said Vincent D. Kelly, chief executive officer of Spok Holdings, Inc. "Last quarter, our team was again able to grow total revenue on a year-over-year basis, as we maintained wireless revenue levels while increasing year-over-year software revenue by 12%. We made tremendous progress in several key performance areas, including net income and adjusted EBITDA growth and we exited the quarter with record software backlog levels. Despite record software operations bookings in the second quarter, which included some new customer contracts we had anticipated to close in the third quarter, the team was still able to generate software operations bookings of $6.3 million in the third quarter, which contributed to 38% year-over-year growth through the first nine months of the year.

"In short, I believe Spok has struck an excellent balance between making the necessary investments to fuel future growth, while continuing to demonstrate our prowess in generating cash and returning capital to our stockholders," continued Kelly. " We look forward to a successful conclusion to the year and believe our extensive experience operating our established communication solutions will create significant value for stockholders.

"Based on our performance in the third quarter we are, once again, increasing our full year 2023 guidance estimates for revenue and adjusted EBITDA generation. We believe we are on track to grow consolidated revenue for 2023, on a year-over-year basis, for the first time in the Company's history and even the low point of our revenue guidance reflects that. We are also increasing the midpoint of our adjusted EBITDA guidance by $1.75 million, demonstrating our ability to generate cash flow."

Financial Highlights:

	For the three months ended September 30,						For the nine months ended September 30,
(Dollars in thousands)	2023		2022		Change (%)		2023		2022		Change (%)
Revenue
Wireless revenue
Paging revenue	$	18,119	$	18,419	(1.6	)%	$	54,915	$	54,873	0.1	%
Product and other revenue		853		635	34.3	%		1,962		1,728	13.5	%
Total wireless revenue	$	18,972	$	19,054	(0.4	)%	$	56,877	$	56,601	0.5	%

Software revenue
License	$	2,413	$	2,147	12.4	%	$	7,723	$	5,933	30.2	%
Professional services		3,833		2,835	35.2	%		10,909		9,502	14.8	%
Hardware		798		530	50.6	%		2,088		1,626	28.4	%
Maintenance		9,412		9,178	2.5	%		27,475		27,617	(0.5	)%
Total software revenue		16,456		14,690	12.0	%		48,195		44,678	7.9	%
Total revenue	$	35,428	$	33,744	5.0	%	$	105,072	$	101,279	3.7	%

	For the three months ended September 30,						For the nine months ended September 30,
(Dollars in thousands)	2023		2022		Change (%)		2023		2022			Change (%)
GAAP
Operating expenses	$	29,215	$	30,205	(3.3	)%	$	87,926	$	103,996		(15.5	)%
Net income (loss)	$	4,451	$	2,920	52.4	%	$	12,301	$	(2,370	)	619.0	%
Cash, cash equivalents, and short-term investments (as of period end)	$	27,301	$	37,165	(26.5	)%	$	27,301	$	37,165		(26.5	)%
Capital returned to stockholders	$	6,241	$	6,170	1.2	%	$	19,404	$	18,849		2.9	%

Non-GAAP
Adjusted operating expenses	$	27,871	$	27,874	—	%	$	83,963	$	94,915		(11.5	)%
Adjusted EBITDA	$	8,422	$	6,748	24.8	%	$	23,833	$	9,318		155.8	%

	For the three months ended September 30,						For the nine months ended September 30,
(Dollars in thousands, excluding units and service and ARPU)	2023		2022		Change (%)		2023		2022		Change (%)
Key Statistics
Wireless units in service		785		824	(4.7	)%		785		824	(4.7	)%
Wireless average revenue per unit (ARPU)	$	7.59	$	7.40	2.6	%	$	7.62	$	7.30	4.4	%
Software operations bookings⁽¹⁾	$	6,312	$	6,243	1.1	%	$	26,000	$	18,829	38.1	%
Software backlog (as of period end)	$	58,707	$	42,868	36.9	%	$	58,707	$	42,868	36.9	%

⁽¹⁾ Software operations bookings includes net new (i.e., new customers or incremental add-on sales to existing customers) sales of license, professional services, equipment, and first-year maintenance.

Financial Outlook:

The Company also increased its financial guidance and now expects the following for the full year 2023:

(Unaudited and in millions)	Current Guidance Full Year 2023				Prior Guidance Full Year 2023
	From		To		From		To
Revenue
Wireless	$	75.25	$	76.25	$	74.50	$	75.50
Software	$	61.00	$	63.00	$	60.00	$	62.00
Total Revenue	$	136.25	$	139.25	$	134.50	$	137.50

Adjusted EBITDA	$	27.50	$	29.00	$	25.00	$	28.00

2023 Third Quarter Call:

Management will host a conference call and webcast to discuss these financial results on Thursday, October 26, 2023, at 9:00 a.m. Eastern Time. The presentation is open to all interested parties and may include forward-looking information.

Conference Call Details

Date/Time:	Thursday, October 26, 2023, at 9:00 a.m. ET
Webcast:	https://www.webcast-eqs.com/register/spok_q32023_en/en
U.S. Toll-Free Dial In:	877-407-0890
International Dial In:	1-201-389-0918

To access the call, please dial in approximately ten minutes before the start of the call. For those unable to join the live call, an OnDemand version of the webcast will be available following the call under the URL link and on the investor relations website.

About Spok

Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ:SPOK), headquartered in Alexandria, Virginia, is proud to be a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. Top hospitals rely on the Spok Care Connect® platform to enhance workflows for clinicians and support administrative compliance. Our customers send over 100 million messages each month through their Spok® solutions. Spok enables smarter, faster clinical communication. For more information, visit spok.com or follow @spoktweets on Twitter.

Spok is a trademark of Spok Holdings, Inc. Spok Care Connect and Spok Mobile are trademarks of Spok, Inc.

Non-GAAP Financial Measures

This press release contains the following non-GAAP financial measures: adjusted operating expenses and adjusted EBITDA. Adjusted operating expenses excludes depreciation, amortization and accretion expense, impairment of intangible assets and severance and restructuring costs. Adjusted EBITDA represents net income/(loss) before interest income/expense, income tax benefit/expense, depreciation, amortization and accretion expense, stock-based compensation expense, impairment of intangible assets and severance and restructuring. With respect to our expectations under "Financial Guidance" above, reconciliation of adjusted EBITDA to net income (loss) is not available without unreasonable efforts on a forward-looking basis due to the high variability, complexity and uncertainty with respect to certain items included in net income (loss) that are excluded from adjusted EBITDA, in particular, income tax benefit / expense, stock-based compensation expenses, impairment of intangible assets, severance and restructuring and other non-recurring expenses. These items can have unpredictable fluctuations based on unforeseen activity that is out of our control and /or cannot be reasonably predicted.

We believe that these non-GAAP financial measures provide useful information to management and investors regarding certain financial and business trends relating to Spok's financial condition and results of operations. We use these non-GAAP measures for financial, operational, and budgetary decision-making purposes, to understand and evaluate our core operating performance and trends, and to generate future operating plans. We believe that these non-GAAP financial measures permit us to more thoroughly analyze key financial metrics used to make operational decisions and allow us to assess our core operating results. We believe that the use of these non-GAAP financial measures provides an additional tool for investors to use in evaluating ongoing operating results and trends and in comparing our financial measures with other software companies who present similar non-GAAP financial measures. We adjust for certain items because we do not regard these costs as reflective of normal costs related to the ongoing operation of the business in the ordinary course. In general, these items possess one or more of the following characteristics: non-cash expenses, factors outside of our control, items that are non-operational in nature, and unusual items not expected to occur in the normal course of business. We believe it is important to exclude these costs, given that they do not represent future operational costs under this strategic business plan. This allows us to assess the underlying performance of our core business under this new strategic business plan.

We do not consider these non-GAAP measures in isolation or as an alternative to financial measures determined in accordance with GAAP. The principle of these non-GAAP financial measures is that they exclude significant amounts that are required by GAAP to be recorded in the Company's financial statements. In addition, they are subject to inherent limitations as they reflect the exercise of judgment by management about which items are excluded or included in determining these non-GAAP financial measures. In order to compensate for these limitations, management presents non-GAAP financial measures in connection with GAAP results. We urge investors to review the reconciliation of our non-GAAP financial measures to the comparable GAAP financial measures, which are included in this press release, and not to rely on any single financial measure to evaluate our business.

Safe Harbor Statement under the Private Securities Litigation Reform Act

Statements contained herein or in prior press releases which are not historical fact, such as statements regarding our future operating and financial performance, are forward-looking statements for purposes of the safe harbor provisions under the Private Securities Litigation Reform Act of 1995. These forward-looking statements involve risks and uncertainties that may cause our actual results to be materially different from the future results expressed or implied by such forward-looking statements. Factors that could cause actual results to differ materially from those expectations include, but are not limited to, our ability to manage wireless network rationalization to lower our costs without causing disruption of service to our customers; our ability to retain key management personnel and to attract and retain talent within the organization; the productivity of our sales organization and our ability to deliver effective customer support; our ability to identify potential acquisitions, consummate and successfully integrate such acquisitions, and achieve the expected benefits of such acquisitions; risks related to global health epidemics; economic conditions such as recessionary economic cycles, higher interest rates, inflation and higher levels of unemployment; competition for our services and products from new technologies or those offered and/or developed from firms that are substantially larger and have much greater financial and human capital resources; continuing decline in the number of paging units we have in service with customers, commensurate with a continuing decline in our wireless revenue; our ability to address changing market conditions with new or revised software solutions; undetected defects, bugs, or security vulnerabilities in our products; our dependence on the U.S. healthcare industry; the sales cycle of our software solutions and services can run from six to eighteen months, making it difficult to plan for and meet our sales objectives and bookings on a steady basis quarter-to-quarter and year-to-year; our reliance on third-party vendors to supply us with wireless paging equipment; our ability to maintain successful relationships with our channel partners; our ability to protect our rights in intellectual property that we own and develop and the potential for litigation claiming intellectual property infringement by us; our use of open source software, third-party software and other intellectual property; the reliability of our networks and servers and our ability to prevent cyber-attacks and other security issues and disruptions; unauthorized breaches or failures in cybersecurity measures adopted by us and/or included in our products and services; our ability to realize the benefits associated with our deferred income tax assets; future impairments of our long-lived assets, amortizable intangible assets or goodwill; risks related to data privacy and protection-related laws and regulation; and our ability to manage changes related to regulation, including laws and regulations affecting hospitals and the healthcare industry generally, as well as other risks described from time to time in our periodic reports and other filings with the Securities and Exchange Commission. Although Spok believes the expectations reflected in the forward-looking statements are based on reasonable assumptions, it can give no assurance that its expectations will be attained. Spok disclaims any intent or obligation to update any forward-looking statements.

Tables to Follow

SPOK HOLDINGS, INC.
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
(Unaudited and in thousands except share, per share amounts and ARPU)

	For the three months ended						For the nine months ended
	9/30/2023			9/30/2022			9/30/2023			9/30/2022
Revenue:
Wireless	$	18,972		$	19,054		$	56,877		$	56,601
Software		16,456			14,690			48,195			44,678
Total revenue		35,428			33,744			105,072			101,279
Operating expenses:
Cost of revenue (exclusive of items shown separately below)		6,622			6,624			19,885			21,408
Research and development		2,561			2,223			7,907			11,344
Technology operations		6,405			6,719			19,444			20,612
Selling and marketing		4,067			3,440			12,322			12,629
General and administrative		8,216			8,868			24,405			28,922
Depreciation, amortization and accretion		1,267			828			3,768			2,633
Severance and restructuring		77			1,503			195			6,448
Total operating expenses		29,215			30,205			87,926			103,996
% of total revenue		82.5	%		89.5	%		83.7	%		102.7	%
Operating income (loss)		6,213			3,539			17,146			(2,717	)
% of total revenue		17.5	%		10.5	%		16.3	%		(2.7	)%
Interest income		240			129			866			366
Other income (expense)		41			98			(45	)		110
Income (loss) before income taxes		6,494			3,766			17,967			(2,241	)
Provision for income taxes		(2,043	)		(846	)		(5,666	)		(129	)
Net income (loss)	$	4,451		$	2,920		$	12,301		$	(2,370	)
Basic net income (loss) per common share	$	0.22		$	0.15		$	0.62		$	(0.12	)
Diluted net income (loss) per common share	$	0.22		$	0.15		$	0.61		$	(0.12	)
Basic weighted average common shares outstanding		19,970,936			19,693,659			19,942,325			19,661,849
Diluted weighted average common shares outstanding		20,304,092			19,901,267			20,308,973			19,661,849
Cash dividends declared per common share		0.3125			0.3125			0.9375			0.9375

SPOK HOLDINGS, INC.
CONDENSED CONSOLIDATED BALANCE SHEETS
(In thousands)

	9/30/2023			12/31/2022

ASSETS	(Unaudited)

Current assets:
Cash and cash equivalents	$	27,301		$	35,754
Accounts receivable, net		25,141			26,861
Prepaid expenses		7,428			6,849
Other current assets		1,293			587
Total current assets		61,163			70,051
Non-current assets:
Property and equipment, net		7,376			8,223
Operating lease right-of-use assets		11,661			13,876
Goodwill		99,175			99,175
Deferred income tax assets, net		46,982			52,398
Other non-current assets		570			754
Total non-current assets		165,764			174,426
Total assets	$	226,927		$	244,477

LIABILITIES AND STOCKHOLDERS' EQUITY

Current liabilities:
Accounts payable	$	4,445		$	5,880
Accrued compensation and benefits		5,367			11,628
Deferred revenue		25,238			27,255
Operating lease liabilities		4,774			5,096
Other current liabilities		5,359			4,573
Total current liabilities		45,183			54,432
Non-current liabilities:
Asset retirement obligations		7,543			7,237
Operating lease liabilities		7,468			10,604
Other non-current liabilities		1,228			1,107
Total non-current liabilities		16,239			18,948
Total liabilities		61,422			73,380
Commitments and contingencies
Stockholders' equity:
Preferred stock	$	—		$	—
Common stock		2			2
Additional paid-in capital		101,496			99,908
Accumulated other comprehensive loss		(1,780	)		(1,909	)
Retained earnings		65,787			73,096
Total stockholders' equity		165,505			171,097
Total liabilities and stockholders' equity	$	226,927		$	244,477

SPOK HOLDINGS, INC.
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
(Unaudited and in thousands)

	For the nine months ended
	9/30/2023			9/30/2022
Operating activities:
Net income (loss)	$	12,301		$	(2,370	)
Adjustments to reconcile net income (loss) to net cash provided (used) by operating activities:
Depreciation and accretion		3,768			2,633
Deferred income tax expense		5,605			157
Stock-based compensation		2,743			2,953
Provisions for credit losses, service credits and other		415			1,244
Changes in assets and liabilities:
Accounts receivable		1,305			(1,276	)
Prepaid expenses and other assets		(1,102	)		(984	)
Net operating lease liabilities		(1,243	)		500
Accounts payable, accrued liabilities and other		(7,396	)		(3,068	)
Deferred revenue		(2,000	)		63
Net cash provided by (used in) operating activities		14,396			(148	)
Investing activities:
Purchases of property and equipment		(2,419	)		(1,773	)
Purchase of short-term investments		—			(14,967	)
Maturity of short-term investments		—			30,000
Net cash (used in) provided by investing activities		(2,419	)		13,260
Financing activities:
Cash distributions to stockholders		(19,404	)		(18,849	)
Proceeds from issuance of common stock under the Employee Stock Purchase Plan		90			—
Purchase of common stock for tax withholding on vested equity awards		(1,245	)		(1,209	)
Net cash used in financing activities		(20,559	)		(20,058	)
Effect of exchange rate on cash and cash equivalents		129			(472	)
Net decrease in cash and cash equivalents		(8,453	)		(7,418	)
Cash and cash equivalents, beginning of period		35,754			44,583
Cash and cash equivalents, end of period	$	27,301		$	37,165
Supplemental disclosure:
Income taxes paid	$	236		$	212

SPOK HOLDINGS, INC.
UNITS IN SERVICE, MARKET SEGMENTS,
AND AVERAGE REVENUE PER UNIT (ARPU) (a)
(Unaudited and in thousands)

	For the three months ended
	9/30/2023			6/30/2023			3/31/2023			12/31/2022			9/30/2022			6/30/2022			3/31/2022			12/31/2021
Account size ending units in service (000's)
1 to 100 units		46			48			48			50			51			53			54			55
101 to 1,000 units		143			144			149			147			147			149			150			154
>1,000 units		596			614			614			620			626			633			634			638
Total		785			806			811			817			824			835			838			847

Market segment as a percent of total ending units in service
Healthcare		86.0	%		86.1	%		85.7	%		85.4	%		85.0	%		85.0	%		84.7	%		84.7	%
Government		4.2	%		4.2	%		4.3	%		4.4	%		4.1	%		4.2	%		4.7	%		4.8	%
Large enterprise		4.1	%		4.0	%		4.1	%		4.0	%		3.9	%		4.0	%		3.9	%		3.9	%
Other(b)		5.7	%		5.7	%		5.9	%		6.1	%		7.0	%		6.8	%		6.7	%		6.6	%
Total		100.0	%		100.0	%		100.0	%		100.0	%		100.0	%		100.0	%		100.0	%		100.0	%

Account size ARPU
1 to 100 units	$	12.02		$	11.91		$	12.03		$	11.95		$	11.80		$	11.41		$	11.52		$	11.58
101 to 1,000 units		8.75			8.56			8.75			8.66			8.44			8.27			8.24			8.30
>1,000 units		6.97			6.94			6.95			6.86			6.69			6.63			6.64			6.63
Total	$	7.59		$	7.53		$	7.59		$	7.50		$	7.40		$	7.23		$	7.24		$	7.26

(a) Slight variations in totals are due to rounding.
(b) Other includes hospitality, resort and indirect units

RECONCILIATION OF ADJUSTED OPERATING EXPENSES
(Unaudited and in thousands)

	For the three months ended						For the nine months ended
	9/30/2023			9/30/2022			9/30/2023			9/30/2022
Operating expenses	$	29,215		$	30,205		$	87,926		$	103,996
Add back:
Depreciation, amortization and accretion		(1,267	)		(828	)		(3,768	)		(2,633	)
Severance and restructuring		(77	)		(1,503	)		(195	)		(6,448	)
Adjusted operating expenses	$	27,871		$	27,874		$	83,963		$	94,915

RECONCILIATION OF ADJUSTED EBITDA
(Unaudited and in thousands)

	For the three months ended						For the nine months ended
	9/30/2023			9/30/2022			9/30/2023			9/30/2022
Net income (loss)	$	4,451		$	2,920		$	12,301		$	(2,370	)
Add back:
Provision for income taxes		2,043			846			5,666			129
(Other income) expense		(41	)		(98	)		45			(110	)
Interest income		(240	)		(129	)		(866	)		(366	)
Depreciation, amortization and accretion		1,267			828			3,768			2,633
EBITDA	$	7,480		$	4,367		$	20,914		$	(84	)
Adjustments:
Stock-based compensation		865			878			2,724			2,954
Severance and restructuring		77			1,503			195			6,448
Adjusted EBITDA	$	8,422		$	6,748		$	23,833		$	9,318

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Spok Reports Third Quarter 2023 Results