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    Startek Reports Fourth Quarter and Full Year 2022 Financial Results

    3/27/23 4:05:00 PM ET
    $SRT
    Professional Services
    Consumer Discretionary
    Get the next $SRT alert in real time by email

    - Ongoing Investments in Sales Ecosystem, Technological Capabilities, and Digital Partnerships Aim to Bolster the Company's Operational Foundation to Support Long-Term Growth -

    Startek, Inc. (NYSE:SRT) ("Startek" or the "Company"), a global customer experience (CX) solutions provider, is reporting financial results for the fourth quarter and full year ended December 31, 2022. As a result of current and planned divestitures, the Company has classified Middle East and Argentina operations as 'Held for Sale and Discontinued Operations'. Accordingly net revenue, gross profit, gross margin, SG&A expenses and adjusted EBITDA are reported for the continuing operations and net income, EPS, adjusted net income/(loss) and adjusted EPS are reported after consolidating continuing and discontinued operations.

    Fourth Quarter 2022 Financial Summary ($ in millions, excl. margin items)

     

     

    Q4 2022

     

     

    Q4 2021

     

     

    Change

     

    Net Revenue

     

    $

    92.96

     

     

    $

    113.67

     

     

     

    (18.22)

    %

    Gross Profit

     

    $

    16.80

     

     

    $

    17.43

     

     

     

    (3.61)

    %

    Gross Margin

     

     

    18.07

    %

     

     

    15.33

    %

     

    274

    bps

    SG&A Expenses

     

    $

    12.27

     

     

    $

    10.15

     

     

     

    20.89

    %

    Adjusted EBITDA [3]

     

    $

    12.12

     

     

    $

    12.81

     

     

     

    (5.39)

    %

    Net Income/(Loss)[1]

     

    $

    (3.13)

     

     

    $

    6.69

     

     

     

    (146.79)

    %

    EPS

     

    $

    (0.08)

     

     

    $

    0.16

     

     

     

    (150)

    %

    Adjusted Net Income/(Loss)[2], [3]

     

    $

    14.15

     

     

    $

    12.89

     

     

     

    9.78

    %

    Adjusted EPS [3]

     

    $

    0.35

     

     

    $

    0.32

     

     

     

    9.38

    %

    Full Year 2022 Financial Summary ($ in millions, excl. margin items)

     

     

    2022

     

     

    2021

     

     

    Change

     

    Net Revenue

     

    $

    385.07

     

     

    $

    470.33

     

     

     

    (18.13)

    %

    Gross Profit

     

    $

    57.80

     

     

    $

    64.80

     

     

     

    (10.80)

    %

    Gross Margin

     

     

    15.01

    %

     

     

    13.78

    %

     

    123

    bps

    SG&A Expenses

     

    $

    48.68

     

     

    $

    42.45

     

     

     

    14.68

    %

    Adjusted EBITDA[3]

     

    $

    38.46

     

     

    $

    47.28

     

     

     

    (18.65)

    %

    Net Income/(Loss)[1]

     

    $

    (2.26)

     

     

    $

    1.50

     

     

     

    (250.67)

    %

    EPS

     

    $

    (0.06)

     

     

    $

    0.04

     

     

     

    (250)

    %

    Adjusted Net Income/(Loss)[2], [3]

     

    $

    26.69

     

     

    $

    27.34

     

     

     

    (2.38)

    %

    Adjusted EPS [3]

     

    $

    0.66

     

     

    $

    0.67

     

     

     

    (1.49)

    %

    [1] Reflects net income (loss) attributable to Startek shareholders.

    [2] Reflects Adjusted net income (loss) attributed to Startek shareholders.

    [3] Refer to the reconciliation of GAAP to Non-GAAP financial measures.

    ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

    Management Commentary

    "The fourth quarter closed out a year in which we made significant progress expanding our footprint, enhancing our capabilities and service offerings, strengthening our balance sheet, and building a significant sales pipeline," said Bharat Rao, Global CEO of Startek. "Throughout 2022, we were hyper-focused on making strategic investments that we believed were necessary to optimize our platform and ensure we were in position to accelerate top-line growth and margin expansion. Our sales teams have been consistently working towards strengthening our sales pipeline, with a particular focus on near-shore and off-shore delivery opportunities. As we discussed last quarter, these efforts are beginning to bear fruit with record levels of new logos being won, and we believe we are in a strong position to capitalize on these new contracts in 2023.

    "During the fourth quarter, we were able to secure two new key clients with significant annual contract values that we believe will be a meaningful portion of our revenue going forward. Also highlighting the quarter was the stabilization of our gross margins as wage inflation pressures continued to lessen and we recaptured costs associated with onboarding new agents in prior quarters. While prioritizing innovation and best-in-class service for our clients, we are continually applauded for the outstanding values and standards held at Startek. During the quarter, we were recognized by ISG Provider Lens, a practitioner-led service provider comparison, as a leader in social media, AI and analytics and work from home services within the U.S. and Globally. Additionally, we received the Best Customer Experience award in the Managed Digital Transformation Providers Category at the Future Enterprise Awards 2022. Leveraging our leading customer experience capabilities to deliver disruptive innovation in ways that excite and serve our clients is always a pleasure, and we look forward to sustaining this track-record over the long-term.

    "As part of our operational enhancements, we made significant decisions with the redemption of our interest in CSS Corp., pursuing the potential sale of Aegis Argentina, and beginning the process of divesting our indirect ownership in Contact Center Company ("CCC"). The redemption of our interest in CSS Corp. provided us with net proceeds of $45.6 million, which we used to prepay a portion of our debt subsequent to the end of the year, and we anticipate the divesture of Contact Center Company, which we expect to close in Q2 2023, will provide us with net proceeds of $55.0 million that are expected to be utilized for further debt prepayment. As a result of these corporate actions, we have reconciled our financial statements, shifting income from these specific operations (CCC and Argentina) into a discontinued operations segment and removing the revenue contributions from the top-line. Although these have been successful partnerships, we believe that these divestures will allow our organization to focus on growing our core business and further deleverage our balance sheet.

    "Overall, we believe that Startek is well-positioned as we move forward in 2023. Our core business is focused on accelerating our organic growth by providing best-in-class service for our current clients, while continuing to expand our sales pipeline across high-growth verticals. Additionally, we will look to further implement value-add services from our existing digital partnerships and transition pilot programs to become integral elements of our ongoing operations. Our priority is sustainably growing our Company to return value back to our shareholders, and we look forward to executing our strategic growth roadmap in 2023 and beyond."

    Fourth Quarter 2022 Financial Results

    Net revenue in the fourth quarter was $92.96 million compared to $113.67 million in the year-ago quarter. The decrease was primarily due to the higher revenue base in 2021 which included revenue from a cable client that subsequently insourced all operations. The decline in net revenue was offset by strong performance from the Company's telecom, financial and business services and travel and hospitality verticals. On a constant currency basis, net revenue decreased 14.90% compared to the year-ago quarter.

    Gross profit in the fourth quarter was $16.80 million compared to $17.43 million in the year-ago quarter. Gross margin improved by 274 basis points to 18.07% compared to 15.33% in the year-ago quarter. The increase in gross margin is primarily attributable to change in employee mix with higher proportion of offshore employees relative to those in high-cost geographies. Higher margins are also reflective of the various cost optimization measures that the Company adopted earlier in 2022.

    Selling, general and administrative (SG&A) expenses in the fourth quarter was $12.27 million compared to $10.15 million in the year-ago quarter. As a percentage of revenue, SG&A increased to 13.2% compared to 8.93% in the year-ago quarter. The SG&A costs in the current period includes certain one-time costs such as take private costs, amortization of premium for the CSS Corp and costs related to the ongoing divestiture of the Company's stake in CCC. Adjusting for these the SG&A expenses for the quarter increased to $10.72 million. The increase was reflective of investments made in sales, digital and marketing initiatives.

    Adjusted EBITDA* in the fourth quarter was $12.12 million compared to $12.81 million in the year-ago quarter. The decrease in EBITDA is not significant.

    Net income (loss) attributable to Startek shareholders in the fourth quarter decreased by 146.79% to $(3.13) million or $(0.08) per share, compared to a net income of $6.69 million or $0.16 per share in the year-ago quarter. This represents income (loss) attributable to Startek shareholders from continuing operations of $(1.94) million in Q4 2022 and $4.92 million in Q4 2021, along with income (loss) attributable to Startek shareholders from discontinued operations of $(1.19) million in Q4 2022 and $1.77 million in Q4 2021.

    Adjusted net income* in the fourth quarter was $14.15 million or $0.35 per diluted share, compared to an adjusted net income* of $12.89 million or $0.32 per diluted share in the year-ago quarter. This represents adjusted net income (loss) from continuing operations of $12.61 million in Q4 2022 and $11.1 million in Q4 2021, along with adjusted net income (loss) from discontinued operations of $1.54 million in Q4 2022 and $1.78 million in Q4 2021.

    On December 31, 2022, cash and restricted cash increased to $72.41 million[1] compared to $27.98 million as at September 30, 2022. The increase in cash balance as at year end was driven by the receipt of proceeds from the redemption of our investment in CSS Corp. Total debt as at December 31, 2022, was $175.91 million compared to $169.04 million as at September 30, 2022, and net debt as at December 31, 2022, decreased to $103.50 million[2] compared to $141.06 million as at September 30, 2022.

    Full Year 2022 Financial Results

    Net revenue in 2022 was $385.07 million compared to $470.33 million in 2021. On a constant currency basis, net revenue decreased 14.86% compared to the prior year. The decrease was largely attributable to a short-term government program relating to COVID vaccination in the second quarter of 2021 and the termination of operation with an e-commerce and a cable & media client in the America's region. The decline in net revenue was offset by strong performance from the Company's telecom, financial and business services and travel and hospitality verticals.

    Gross profit in 2022 was $57.80 million compared to $64.80 million in 2021. Gross margin increased 123 basis points to 15.01% compared to 13.78% in 2021. The increase in gross margin was primarily due to the continued shift towards higher margins delivered off-shore and near-shore, lower rent costs due to the consolidation of brick-and-mortar sites and softer wage inflation pressures in the fourth quarter. The increase was offset by wage inflation pressures in the first half of the year, investments made to ramp services within the ecommerce vertical and investments made to upgrade the Company's technology and cybersecurity infrastructure.

    Selling, general and administrative (SG&A) expenses in 2022 were $48.68 million compared to $42.45 million in 2021. As a percentage of revenue, SG&A was 12.64% compared to 9.03% in 2021. The increase was largely driven by the Company's continued investments made to bolster sales, digital and marketing initiatives and to upgrade the security and cybersecurity technology infrastructure. Additionally, the increase was also fueled by costs associated with the rejected take private transaction in the third quarter of 2022, certain non-recurring expenses such as amortization of premium of the call option to acquire CSS Corp and transaction costs related to CCC divestiture.

    Adjusted EBITDA* in 2022 was $38.46 million compared to $47.28 million in 2021. The decrease in EBITDA is due to higher revenue base in 2021 that included EBITDA from the COVID support program and from clients in the e-Commerce and cable vertical that terminated in 2021.

    Net income (loss) to Startek shareholders in 2022 decreased to $(2.26) million or $(0.06) per share, compared to a net income of $1.5 million or $0.04 per share in 2021. This represents income (loss) attributable to Startek shareholders from continuing operations of $(0.29) million in 2022 and $(1.09) million in 2021, along with income (loss) attributable to Startek shareholders from discontinued operations of $(1.97) million in 2022 and $2.59 million in 2021.

    Adjusted net income* in 2022 was $26.69 million or $0.66 per diluted share, compared to adjusted net income* of $27.34 million or $0.67 per diluted share in 2021. This represents adjusted net income (loss) from continuing operations of $25.94 million in 2022 and $24.75 million in 2021, along with adjusted net income (loss) from discontinued operations of $0.75 million in 2022 and $2.59 million in 2021.

    During the year ended December 31, 2022, the Company repurchased an aggregate of 426,445 shares of its common stock under its repurchase plan, at an average cost of $4.29 per share.

    *A non-GAAP measure defined below.

    ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

    [1] Cash balance excluding restricted cash as at December 31, 2022 amounted to $22.46 million as compared to $22.27 million as at September 30, 2022. Restricted cash of $49.95 million include $41 million which was received from the net proceeds of CSS Redemption that was utilized to prepay debt in January 2023.

    [2] Net debt excluding restricted cash balance as at December 31, 2022 was $153.45 million compared to $146.77 million as at September 30, 2022.

    Conference Call and Webcast Details

    Startek management will host the call, followed by a question-and-answer period.

    Date: Monday, March 27, 2023

    Time: 5 p.m. ET

    Toll-free dial-in number: 1-844-826-3035

    International dial-in number: 1-412-317-5195

    Conference ID: 10175986

    Please call the conference telephone number 10-15 minutes prior to the start time. An operator will register your name and organization. If you have any difficulty connecting with the conference call, please contact Gateway Group at 1-949-574-3860.

    The conference call will be broadcast live and available for replay here.

    A telephonic replay of the conference call will also be available after 8 p.m. ET on the same day through April 3, 2023.

    Toll-free replay number: 1-844-512-2921

    International replay number: 1-412-317-6671

    Replay ID: 10175986

    About Startek

    Startek is a leading global provider of technology-enabled customer experience (CX) solutions. The Company provides omnichannel CX, digital transformation, and technology services to some of the world's leading brands. Startek is committed to impacting clients' business outcomes by focusing on enhancing CX and digital enablement across all touch points and channels. Startek has more than 33,000 employees delivering services in 11 countries. The Company services over 140 clients across a range of industries such as banking and financial services, insurance, technology, telecoms, healthcare, travel and hospitality, consumer goods, retail and energy and utilities. To learn more, visit www.startek.com.

    Forward-Looking Statements

    The matters regarding the future discussed in this news release include forward-looking statements as defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements are intended to be identified in this document by the words "anticipate," "believe," "estimate," "expect," "intend," "may," "objective," "outlook," "plan," "project," "possible," "potential," "should" and similar expressions. As described below, such statements are subject to a number of risks and uncertainties that could cause Startek's actual results to differ materially from those expressed or implied by any such forward-looking statements. Readers are encouraged to review risk factors and all other disclosures appearing in the Company's Form 10-K for the fiscal year ended December 31, 2022, as well as other filings with the SEC, for further information on risks and uncertainties that could affect Startek's business, financial condition and results of operation. Copies of these filings are available from the SEC, the Company's website or the Company's investor relations department. Startek assumes no obligation to update or revise any forward-looking statements as a result of new information, future events or otherwise. Readers are cautioned not to place undue reliance on these forward-looking statements that speak only as of the date herein.

    STARTEK, INC. AND SUBSIDIARIES

    Consolidated Statements of Income (loss)

    (Unaudited)

    (In thousands, except per share data)

     

     

    Three Months Ended December

     

     

    Year Ended December

     

     

     

    2022

     

     

    2021

     

     

    2022

     

     

    2021

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Revenue

     

     

    92,957

     

     

     

    112,594

     

     

     

    385,074

     

     

     

    470,242

     

    Warrant adjustment

     

     

    -

     

     

     

    1,078

     

     

     

    -

     

     

     

    87

     

    Net revenue

     

     

    92,957

     

     

     

    113,672

     

     

     

    385,074

     

     

     

    470,329

     

    Cost of services

     

     

    (76,156

    )

     

     

    (96,235

    )

     

     

    (327,277

    )

     

     

    (405,531

    )

    Gross profit

     

     

    16,801

     

     

     

    17,437

     

     

     

    57,797

     

     

     

    64,798

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Selling, general and administrative expenses

     

     

    (12,267

    )

     

     

    (10,153

    )

     

     

    (48,680

    )

     

     

    (42,454

    )

    Impairment losses and restructuring/exit cost

     

     

    (9,714

    )

     

     

    (5,046

    )

     

     

    (9,824

    )

     

     

    (6,456

    )

    Operating income (loss)

     

     

    (5,180

    )

     

     

    2,238

     

     

     

    (707

    )

     

     

    15,888

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Share of income of equity accounted investee (includes gain on disposal of $8,499 in Q4 2022)

     

     

    9,873

     

     

     

    6,682

     

     

     

    13,995

     

     

     

    6,681

     

    Interest expense and other income (expense), net

     

     

    (4,790

    )

     

     

    (1,394

    )

     

     

    (9,834

    )

     

     

    (17,218

    )

    Foreign exchange gains (losses), net

     

     

    (611

    )

     

     

    (149

    )

     

     

    348

     

     

     

    490

     

    Income from continuing operations before income tax expense

     

     

    (708

    )

     

     

    7,377

     

     

     

    3,802

     

     

     

    5,841

     

    Tax expense

     

     

    (1,233

    )

     

     

    (2,454

    )

     

     

    (4,087

    )

     

     

    (6,934

    )

    Income (loss) from continuing operations, net of tax (A)

     

     

    (1,941

    )

     

     

    4,923

     

     

     

    (285

    )

     

     

    (1,093

    )

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Income from discontinued operations before income tax expense

     

     

    1,842

     

     

     

    3,431

     

     

     

    7,866

     

     

     

    15,751

     

    Tax expenses of discontinued Operations

     

     

    (850

    )

     

     

    (15

    )

     

     

    (3,350

    )

     

     

    (4,932

    )

    Income from discontinued operations, net of tax (B)

     

     

    992

     

     

     

    3,416

     

     

     

    4,516

     

     

     

    10,819

     

    Net income (A+B)

     

     

    (949

    )

     

     

    8,339

     

     

     

    4,231

     

     

     

    9,726

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Income (loss) from continuing operations (A)

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Income (loss) attributable to noncontrolling interests

     

     

    -

     

     

     

    -

     

     

     

    -

     

     

     

    -

     

    Income (loss) attributable to Startek shareholders

     

     

    (1,941

    )

     

     

    4,923

     

     

     

    (285

    )

     

     

    (1,093

    )

     

     

     

    (1,941

    )

     

     

    4,923

     

     

     

    (285

    )

     

     

    (1,093

    )

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Income (loss) from discontinued operations (B)

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Income (loss) attributable to noncontrolling interests

     

     

    2,179

     

     

     

    1,645

     

     

     

    6,490

     

     

     

    8,226

     

    Income (loss) attributable to Startek shareholders

     

     

    (1,187

    )

     

     

    1,771

     

     

     

    (1,974

    )

     

     

    2,593

     

     

     

     

    992

     

     

     

    3,416

     

     

     

    4,516

     

     

     

    10,819

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Net income (loss) (A+B)

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Net income attributable to noncontrolling interests

     

     

    2,179

     

     

     

    1,645

     

     

     

    6,490

     

     

     

    8,226

     

    Net income (loss) attributable to Startek shareholders

     

     

    (3,128

    )

     

     

    6,694

     

     

     

    (2,259

    )

     

     

    1,500

     

     

     

     

    (949

    )

     

     

    8,339

     

     

     

    4,231

     

     

     

    9,726

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Net income (loss) per common share from continuing operations

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Basic net income (loss) attributable to Startek shareholders

     

     

    (0.05

    )

     

     

    0.12

     

     

     

    (0.01

    )

     

     

    (0.02

    )

    Diluted net income (loss) attributable to Startek shareholders

     

     

    (0.05

    )

     

     

    0.12

     

     

     

    (0.01

    )

     

     

    (0.02

    )

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Net income (loss) per common share from discontinued operations

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Basic net income (loss) attributable to Startek shareholders

     

     

    (0.03

    )

     

     

    0.04

     

     

     

    (0.05

    )

     

     

    0.06

     

    Diluted net income (loss) attributable to Startek shareholders

     

     

    (0.03

    )

     

     

    0.04

     

     

     

    (0.05

    )

     

     

    0.06

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Net income (loss) per common share from continuing and discontinued operations

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Basic net income (loss) attributable to Startek shareholders

     

     

    (0.08

    )

     

     

    0.16

     

     

     

    (0.06

    )

     

     

    0.04

     

    Diluted net income (loss) attributable to Startek shareholders

     

     

    (0.08

    )

     

     

    0.16

     

     

     

    (0.06

    )

     

     

    0.04

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Weighted average common shares outstanding

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Basic

     

     

    40,271

     

     

     

    40,707

     

     

     

    40,305

     

     

     

    40,719

     

    Diluted

     

     

    40,271

     

     

     

    40,865

     

     

     

    40,305

     

     

     

    41,086

     

     

    STARTEK, INC. AND SUBSIDIARIES

    Consolidated Balance Sheets

    (Unaudited)

    (In thousands, except share and per share data)

     

     

    December 31, 2022

     

     

    December 31, 2021

     

    Assets

     

     

     

     

     

     

     

     

    Current assets

     

     

     

     

     

     

     

     

    Cash and cash equivalents

     

     

    22,457

     

     

     

    32,068

     

    Restricted cash

     

     

    49,946

     

     

     

    2,015

     

    Trade accounts receivables, net

     

     

    47,138

     

     

     

    46,634

     

    Unbilled revenue

     

     

    24,207

     

     

     

    26,955

     

    Prepaid expenses and other current assets

     

     

    9,159

     

     

     

    7,016

     

    Current assets classified as held for sale

     

     

    202,831

     

     

     

    110,330

     

    Total current assets

     

     

    355,738

     

     

     

    225,018

     

     

     

     

     

     

     

     

     

     

    Non-current assets

     

     

     

     

     

     

     

     

    Property, plant and equipment, net

     

     

    22,945

     

     

     

    25,428

     

    Operating lease right-of-use assets

     

     

    36,450

     

     

     

    55,354

     

    Intangible assets, net

     

     

    79,745

     

     

     

    90,092

     

    Goodwill

     

     

    120,505

     

     

     

    128,557

     

    Investment in equity-accounted investees

     

     

    -

     

     

     

    31,688

     

    Deferred tax assets, net

     

     

    2,771

     

     

     

    560

     

    Prepaid expenses and other non-current assets

     

     

    7,889

     

     

     

    10,304

     

    Non-current assets classified as held for sale

     

     

    -

     

     

     

    75,474

     

    Total non-current assets

     

     

    270,305

     

     

     

    417,457

     

    Total assets

     

     

    626,043

     

     

     

    642,475

     

     

     

     

     

     

     

     

     

     

    Liabilities and Stockholders' Equity

     

     

     

     

     

     

     

     

    Current liabilities

     

     

     

     

     

     

     

     

    Trade accounts payables

     

     

    2,428

     

     

     

    5,074

     

    Accrued expenses

     

     

    31,676

     

     

     

    30,797

     

    Short term debt

     

     

    14,267

     

     

     

    3,450

     

    Current maturity of long term debt

     

     

    120,466

     

     

     

    6,230

     

    Current maturity of operating lease liabilities

     

     

    14,492

     

     

     

    19,566

     

    Other current liabilities

     

     

    15,646

     

     

     

    21,454

     

    Current liabilities classified as held for sale

     

     

    89,486

     

     

     

    61,696

     

    Total current liabilities

     

     

    288,461

     

     

     

    148,267

     

     

     

     

     

     

     

     

     

     

    Non-current liabilities

     

     

     

     

     

     

     

     

    Long term debt

     

     

    41,175

     

     

     

    160,175

     

    Operating lease liabilities

     

     

    26,651

     

     

     

    42,004

     

    Other non-current liabilities

     

     

    2,682

     

     

     

    3,300

     

    Deferred tax liabilities, net

     

     

    15,508

     

     

     

    16,309

     

    Non - current liabilities classified as held for sale

     

     

    -

     

     

     

    19,100

     

    Total non-current liabilities

     

     

    86,016

     

     

     

    240,888

     

    Total liabilities

     

     

    374,477

     

     

     

    389,155

     

     

     

     

     

     

     

     

     

     

    Stockholders' equity

     

     

     

     

     

     

     

     

    Common stock, 60,000,000 non-convertible shares, $0.01 par value, authorized; 41,098,456 and 40,893,396 shares issued as of December 31, 2022, and December 31, 2021, respectively

     

     

    411

     

     

     

    409

     

    Additional paid-in capital

     

     

    293,472

     

     

     

    291,537

     

    Accumulated deficit

     

     

    (86,302

    )

     

     

    (84,043

    )

    Treasury stock, 839,214 and 412,769 shares as of December 31, 2022, and December 31, 2021, respectively, at cost

     

     

    (3,749

    )

     

     

    (1,912

    )

    Accumulated other comprehensive loss

     

     

    (16,058

    )

     

     

    (10,687

    )

    Equity attributable to Startek shareholders

     

     

    187,774

     

     

     

    195,304

     

    Non-controlling interest

     

     

    63,792

     

     

     

    58,016

     

    Total stockholders' equity

     

     

    251,566

     

     

     

    253,320

     

    Total liabilities and stockholders' equity

     

     

    626,043

     

     

     

    642,475

     

     

    STARTEK, INC. AND SUBSIDIARIES

    Consolidated Statements of Cash Flows

    (Unaudited)

    (In thousands)

     

     

    Year Ended December 31,

     

     

     

    2022

     

     

    2021

     

    Operating activities

     

     

     

     

     

     

     

     

    Income from continuing and discontinued operations

     

     

    4,231

     

     

     

    9,726

     

    less: Income (loss) from discontinued operations, net of tax

     

     

    (4,516

    )

     

     

    (10,819

    )

    Income (loss) from continuing operations, net of tax

     

     

    (285

    )

     

     

    (1,093

    )

     

     

     

     

     

     

     

     

     

    Adjustments to reconcile net income (loss) to net cash generated from operating activities:

     

     

     

     

     

     

     

     

    Depreciation and amortization

     

     

    22,593

     

     

     

    23,601

     

    Impairment of goodwill

     

     

    8,052

     

     

     

    -

     

    Profit on sale of property, plant and equipment

     

     

    59

     

     

     

    (106

    )

    Provision/(reversal) for doubtful accounts

     

     

    (49

    )

     

     

    24

     

    Amortization of debt issuance costs (including loss on extinguishment of debt)

     

     

    1,825

     

     

     

    11,607

     

    Amortization of call option premium

     

     

    1,800

     

     

     

    1,200

     

    Mark to market loss on derivative instrument

     

     

    113

     

     

     

    -

     

    Warrant contra revenue

     

     

    -

     

     

     

    (87

    )

    Share-based compensation expense

     

     

    1,551

     

     

     

    1,418

     

    Impairment of right-of-use assets

     

     

    1,110

     

     

     

    4,514

     

    Deferred income taxes

     

     

    (3,207

    )

     

     

    138

     

    Share of income of equity accounted investee (includes gain on disposal of $8,499 in Q4 2022)

     

     

    (13,995

    )

     

     

    (6,681

    )

     

     

     

     

     

     

     

     

     

    Changes in operating assets and liabilities:

     

     

     

     

     

     

     

     

    Trade accounts receivables

     

     

    (4,418

    )

     

     

    (9,347

    )

    Prepaid expenses and other assets

     

     

    (1,380

    )

     

     

    1,261

     

    Trade accounts payable

     

     

    (2,356

    )

     

     

    (5,231

    )

    Income taxes, net

     

     

    1,501

     

     

     

    2,528

     

    Accrued expenses and other liabilities

     

     

    (4,702

    )

     

     

    (5,595

    )

    Net cash generated from by operating activities from continuing operations

     

     

    8,212

     

     

     

    18,151

     

    Net cash generated from/used in operating activities from discontinued operations

     

     

    16,642

     

     

     

    10,033

     

    Net cash generated from operating activities

     

     

    24,854

     

     

     

    28,184

     

     

     

     

     

     

     

     

     

     

    Investing activities

     

     

     

     

     

     

     

     

    Purchase of property, plant and equipment and intangible assets, net

     

     

    (12,028

    )

     

     

    (9,927

    )

    Investment in equity-accounted investees

     

     

    -

     

     

     

    (25,000

    )

    Payments for call option premium

     

     

    -

     

     

     

    (3,000

    )

    Proceeds from redemption of equity-accounted investees

     

     

    45,683

     

     

     

    104

     

    Net cash generated from/used in investing activities from continuing operations

     

     

    33,655

     

     

     

    (37,823

    )

    Net cash generated from/used in investing activities from discontinued operations

     

     

    (173

    )

     

     

    (6,699

    )

    Net cash generated from/used in investing activities

     

     

    33,482

     

     

     

    (44,522

    )

     

     

     

     

     

     

     

     

     

    Financing activities

     

     

     

     

     

     

     

     

    Proceeds from the issuance of common stock

     

     

    386

     

     

     

    1,510

     

    Proceeds from long term debt (net of debt issuance cost paid to lenders)

     

     

    -

     

     

     

    156,525

     

    Payments of long term debt

     

     

    (4,124

    )

     

     

    (117,600

    )

    Payments for loan fees related to long term debt

     

     

    -

     

     

     

    (2,794

    )

    Proceeds from a line of credit, net

     

     

    10,943

     

     

     

    -

     

    Payments of other borrowings, net

     

     

    (2,466

    )

     

     

    (13,726

    )

    Common stock repurchases

     

     

    (1,837

    )

     

     

    (1,912

    )

    Net cash generated from/used in financing activities from continuing operations

     

     

    2,902

     

     

     

    22,003

     

    Net cash generated from/used in financing activities from discontinued operations

     

     

    303

     

     

     

    70

     

    Net cash generated from/used in financing activities

     

     

    3,205

     

     

     

    22,073

     

     

     

     

     

     

     

     

     

     

    Net increase in cash and cash equivalents

     

     

    61,541

     

     

     

    5,735

     

    Effect of exchange rate changes on cash and cash equivalents and restricted cash

     

     

    (1,791

    )

     

     

    (898

    )

    Cash and cash equivalents and restricted cash at beginning of year

     

     

    55,396

     

     

     

    50,559

     

    Cash and cash equivalents and restricted cash at end of year

     

     

    115,146

     

     

     

    55,396

     

    Less: Cash and cash equivalents from discontinued operations

     

     

    (42,743

    )

     

     

    (21,313

    )

    Cash and cash equivalents and restricted cash of continuing operations at end of year

     

     

    72,403

     

     

     

    34,083

     

     

     

     

     

     

     

     

     

     

    Components of cash and cash equivalents and restricted cash

     

     

     

     

     

     

     

     

    Balances with banks

     

     

    22,457

     

     

     

    32,068

     

    Restricted cash

     

     

    49,946

     

     

     

    2,015

     

    Total cash and cash equivalents and restricted cash

     

     

    72,403

     

     

     

    34,083

     

     

     

     

     

     

     

     

     

     

    Supplemental disclosure of cash flow information

     

     

     

     

     

     

     

     

    Cash paid for interest and other finance cost

     

     

    11,109

     

     

     

    21,077

     

    Cash paid for income taxes

     

     

    4,832

     

     

     

    3,954

     

    Supplemental disclosure of non-cash activities

     

     

     

     

     

     

     

     

    Non-cash warrant contra revenue

     

     

    -

     

     

     

    (87

    )

    Non-cash share-based compensation expenses

     

     

    1,551

     

     

     

    1,418

     

    STARTEK, INC. AND SUBSIDIARIES

    RECONCILIATION OF GAAP TO NON-GAAP MEASURES

    (In thousands, except per share data)

    (Unaudited)

    ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

    This press release contains references to the non-GAAP financial measure of Adjusted EBITDA and Adjusted EPS. Reconciliation of this non-GAAP measure to its comparable GAAP measure is included below. This non-GAAP information should not be construed as an alternative to the reported results determined in accordance with GAAP. It is provided solely to assist in an investor's understanding of these items on the comparability of the Company's operations.

    Adjusted EBITDA:

    The Company defines non-GAAP Adjusted EBITDA as Net income (loss) plus Income tax expense, Share of income (loss) of equity-accounted investees, Interest expense, net, Depreciation and amortization expense, Impairment losses and restructuring cost, Share-based compensation expense, Foreign exchange gains (losses), net, Private offer transaction costs, Transaction related costs, CSS option amortization and Warrant adjustment (if applicable). Management uses Adjusted EBITDA as a performance measure to analyze the performance of our business. Management believes that excluding these non-cash and other non-recurring items permits a more meaningful comparison and understanding of our strength and performance of our ongoing operations for our investors and analysts.

    Adjusted EPS:

    Adjusted EPS is a non-GAAP financial measure presenting the earnings generated by our ongoing operations that we believe is useful to investors in making meaningful comparisons to other companies, although our measure of Adjusted EPS may not be directly comparable to similar measures used by other companies, and period-over-period comparisons. Adjusted EPS is defined as our diluted earnings per common share attributable to Startek shareholders adjusted to exclude the effects of the amortization of acquisition-related intangible assets, investments that investors may want to evaluate separately (such as based on fair value) and the impact of certain events, gains, losses or other charges that affect period-over-period comparisons. Acquisition-related intangible assets are recognized as a result of the application of Accounting Standards Codification Topic ("ASC") 805, Business Combinations (such as customer relationships and Brand), and their amortization is significantly affected by the size and timing of our acquisitions.

    Adjusted EBITDA:

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Three Months Ended December 31,

     

     

    Year Ended December 31,

     

     

     

    2022

     

     

    2021

     

     

    2022

     

     

    2021

     

    Continuing Operations

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Net income (loss)

     

     

    (1,941

    )

     

     

    4,923

     

     

     

    (285

    )

     

     

    (1,093

    )

    Income tax expense

     

     

    1,233

     

     

     

    2,454

     

     

     

    4,087

     

     

     

    6,934

     

    Share of income of equity accounted investee (includes gain on disposal of $8,499 in Q4 2022)

     

     

    (9,873

    )

     

     

    (6,682

    )

     

     

    (13,995

    )

     

     

    (6,681

    )

    Interest expense and other income (expense), net

     

     

    4,790

     

     

     

    1,394

     

     

     

    9,834

     

     

     

    17,218

     

    Foreign exchange gains (losses), net

     

     

    611

     

     

     

    149

     

     

     

    (348

    )

     

     

    (490

    )

    Depreciation and amortization expense

     

     

    5,738

     

     

     

    6,116

     

     

     

    22,593

     

     

     

    23,601

     

    Private offer transaction cost

     

     

    264

     

     

     

    -

     

     

     

    2,867

     

     

     

    -

     

    Impairment losses and restructuring cost

     

     

    9,714

     

     

     

    5,046

     

     

     

    9,824

     

     

     

    6,456

     

    Share-based compensation expense

     

     

    338

     

     

     

    485

     

     

     

    1,551

     

     

     

    1,418

     

    Warrant contra revenue

     

     

    -

     

     

     

    (1,078

    )

     

     

    -

     

     

     

    (87

    )

    Other non recurring costs

     

     

    526

     

     

     

    -

     

     

     

    526

     

     

     

    -

     

    CSS option amortisation

     

     

    720

     

     

     

    -

     

     

     

    1,800

     

     

     

    -

     

    Adjusted EBITDA from Continuing Operations

     

     

    12,121

     

     

     

    12,807

     

     

     

    38,455

     

     

     

    47,276

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Discontinued Operations

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Net income (loss)

     

     

    992

     

     

     

    3,416

     

     

     

    4,516

     

     

     

    10,819

     

    Income tax expense

     

     

    850

     

     

     

    15

     

     

     

    3,350

     

     

     

    4,932

     

    Interest expense and other income (expense), net

     

     

    1,369

     

     

     

    (709

    )

     

     

    2,168

     

     

     

    1,955

     

    Foreign exchange gains (losses), net

     

     

    333

     

     

     

    542

     

     

     

    642

     

     

     

    1,139

     

    Depreciation and amortization expense

     

     

    1,510

     

     

     

    1,623

     

     

     

    6,794

     

     

     

    4,536

     

    Impairment losses and restructuring cost

     

     

    1,428

     

     

     

    1,216

     

     

     

    4,468

     

     

     

    1,770

     

    Other non recurring costs

     

     

    2,724

     

     

     

    -

     

     

     

    2,724

     

     

     

    -

     

    Adjusted EBITDA from Discontinued Operations

     

     

    9,206

     

     

     

    6,103

     

     

     

    24,662

     

     

     

    25,151

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Adjusted EBITDA from Continuing and Discontinued Operations

     

     

    21,327

     

     

     

    18,910

     

     

     

    63,117

     

     

     

    72,427

     

    Adjusted EPS:

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Three Months Ended December 31,

     

     

    Year Ended December 31,

     

     

     

    2022

     

     

    2021

     

     

    2022

     

     

    2021

     

    Continuing Operations

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Income (loss) attributable to Startek shareholders

     

     

    (1,941

    )

     

     

    4,923

     

     

     

    (285

    )

     

     

    (1,093

    )

    Share based compensation expense

     

     

    338

     

     

     

    486

     

     

     

    1,551

     

     

     

    1,418

     

    Amortization of intangible assets, net of tax

     

     

    2,279

     

     

     

    2,277

     

     

     

    9,062

     

     

     

    9,062

     

    Warrant contra revenue

     

     

    -

     

     

     

    (1,078

    )

     

     

    -

     

     

     

    (87

    )

    Private offer transaction cost

     

     

    264

     

     

     

    -

     

     

     

    2,867

     

     

     

    -

     

    Impairment of right-of-use assets

     

     

    1,110

     

     

     

    4,514

     

     

     

    1,110

     

     

     

    4,514

     

    Impairment of goodwill

     

     

    8,052

     

     

     

    -

     

     

     

    8,052

     

     

     

    -

     

    Debt issuance cost expensed out

     

     

    1,260

     

     

     

    -

     

     

     

    1,260

     

     

     

    10,937

     

    Other non recurring costs

     

     

    526

     

     

     

    -

     

     

     

    526

     

     

     

    -

     

    CSS option amortisation

     

     

    720

     

     

     

    -

     

     

     

    1,800

     

     

     

    -

     

    Adjusted net income from Continuing Operations

     

     

    12,608

     

     

     

    11,122

     

     

     

    25,943

     

     

     

    24,751

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Discontinued Operations

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Income (loss) attributable to Startek shareholders

     

     

    (1,187

    )

     

     

    1,771

     

     

     

    (1,974

    )

     

     

    2,593

     

    Other non recurring costs

     

     

    2,724

     

     

     

    -

     

     

     

    2,724

     

     

     

    -

     

    Adjusted net income (loss) from Discontinued Operations

     

     

    1,537

     

     

     

    1,771

     

     

     

    750

     

     

     

    2,593

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Adjusted Net Income from Continuing and Discontinued Operations

     

     

    14,145

     

     

     

    12,893

     

     

     

    26,693

     

     

     

    27,344

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Weighted average common shares outstanding - Basic

     

     

    40,271

     

     

     

    40,707

     

     

     

    40,305

     

     

     

    40,719

     

    Weighted average common shares outstanding - Diluted

     

     

    40,271

     

     

     

    40,865

     

     

     

    40,305

     

     

     

    41,086

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Adjusted EPS from Continuing Operations - Basic

     

     

    0.31

     

     

     

    0.27

     

     

     

    0.64

     

     

     

    0.61

     

    Adjusted EPS from Continuing Operations - Diluted

     

     

    0.31

     

     

     

    0.27

     

     

     

    0.64

     

     

     

    0.61

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Adjusted EPS from Discontinued Operations - Basic

     

     

    0.04

     

     

     

    0.05

     

     

     

    0.02

     

     

     

    0.06

     

    Adjusted EPS from Discontinued Operations - Diluted

     

     

    0.04

     

     

     

    0.05

     

     

     

    0.02

     

     

     

    0.06

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Adjusted EPS from Continuing and Discontinued Operations - Basic

     

     

    0.35

     

     

     

    0.32

     

     

     

    0.66

     

     

     

    0.67

     

    Adjusted EPS from Continuing and Discontinued Operations - Diluted

     

     

    0.35

     

     

     

    0.32

     

     

     

    0.66

     

     

     

    0.67

     

     

    View source version on businesswire.com: https://www.businesswire.com/news/home/20230327005515/en/

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