Synchrony Named No. 1 Best Company to Work For in the U.S., Powered by a High-Trust Culture that Fuels Innovation
Top employer recognition by Fortune and Great Place To Work® spotlights Synchrony's employee-first workplace built on trust, accelerating innovation and business performance
Key Highlights
- Synchrony ranked No. 1 on the Fortune 100 Best Companies to Work For® list, catapulting from No. 37 in 2021
- Nearly 100% of senior leaders use AI tools and nearly 80% of employees say AI will positively impact their careers
- High-trust culture, skills-first development and flexible hybrid model fuel growth, innovation and better business outcomes
STAMFORD, Conn., April 1, 2026 /PRNewswire/ -- Synchrony (NYSE:SYF), a leading consumer financing company, today announced it has been named the No. 1 Best Company to Work For® in the United States by Great Place To Work® and Fortune media. The recognition reflects Synchrony's high-trust culture where employees are encouraged to innovate with AI and advanced technology, helping millions of Americans live healthier financial lives. The company rose from No. 37 in 2021 to No. 1 in 2026 and has been in the top five for the last three years.
The Fortune 100 Best Companies to Work For® list is one of the nation's most respected workplace rankings, honoring workplaces built on high levels of credibility, respect and fairness based on confidential employee feedback through the Great Place to Work Trust Index™. In the latest survey, 94% of Synchrony employees say the company is a great place to work (compared to 57% at a typical U.S. company), empowering employees to lead with an innovation-first mindset that strengthens customer experiences and business results.
"This recognition belongs to every member of the Synchrony team," said Brian Doubles, President and CEO of Synchrony. "Our culture is built on trust—giving our people the freedom to innovate, experiment and apply technologies like AI in ways that make a real difference for our customers and partners. When employees are empowered to bring new ideas forward, innovation accelerates and that's how we continue to expand credit access for tens of millions of Americans and hundreds of thousands of businesses."
"Trust in the organization is a leading indicator of business performance," said Michael C. Bush, CEO of Great Place To Work. "When employees trust their leaders, they are more willing to give extra effort, embrace innovation like new AI tools, and deliver a better experience to customers."
Great Place To Work recently launched the AI For All Index, which measures employee sentiment and guides responsible AI use in the workplace. Synchrony is building AI fluency through job-relevant AI training, including an AI field guide with employee use cases and prompt examples. These investments in the future of work are translating into strong employee confidence and everyday use: nearly 100% of senior leaders use AI tools, 90% of employees trust Synchrony to use AI fairly and ethically, 82% of employees say AI will create new growth opportunities for Synchrony and nearly 80% believe it will have a positive impact on their careers (all well above benchmark).
"This recognition is a reflection of our people, and a reminder of what's possible when culture and performance grow together," said DJ Casto, Executive Vice President and Chief Human Resources Officer at Synchrony. "We know a great workplace isn't a perfect one – it's one built on trust and continuous improvement. Our leaders provide clarity, set accountability and follow-through, and act on employee feedback to make work better. The multiplier effect is real: faster execution, more innovation, better customer outcomes and measurable impact."
Culture that fuels performance
Synchrony's high-performance culture—co-created with employees—is a competitive advantage that accelerates innovation and delivers strong business outcomes. That advantage is grounded in trust, which is more than a cultural value and a driver of innovation and performance. By empowering employees to challenge ideas and experiment with new technology, the company creates an environment where innovation happens continuously.
The company's industry-leading employee retention, consistently strong engagement and ongoing recognition as a top employer have tracked with performance. In 2025, Synchrony delivered $3.6B in net earnings (more than doubled since 2020) and EPS of $9.28 (4x higher than 2020). Since 2020, the company renewed 230+ partner relationships and signed 200+ new ones.
Highlights include:
- Flexible hybrid model: A hybrid model and collaboration-ready workspaces support flexibility and in-person teamwork
- Skills-first development: Job-focused AI training, tech apprenticeships, leadership programs that advance career growth and continuous learning and critical experiences that build valuable skills for the next role
- Coaching and leadership: Ongoing manager coaching and real-time feedback drive clear goals, accountability and outcomes
- Total well-being: Well-being coaches, sabbaticals, career and financial counseling and family-supportive policies help employees thrive at work
Frequently Asked Questions
Q1: What is the significance of this announcement?
A1: Synchrony has been ranked No. 1 Best Company to Work For® in the United States by Great Place To Work® and Fortune media, recognizing the company's high-trust workplace culture that is fueling growth, AI innovation and better business outcomes.
Q2: What sets Synchrony apart as a workplace?
A2: Synchrony differentiates itself through a skills-first talent approach, trust that accelerates innovation and a flexible hybrid work model designed to keep employees engaged, increase agility and strengthen long-term business performance.
Q3: Where can I learn more about Synchrony?
A3: To learn more about Synchrony's culture and employee experience, visit https://www.synchronycareers.com.
Q4: How is Synchrony preparing employees for the future of AI in the workplace?
A4: Synchrony invests in AI training, workforce development programs and the AI For All Index so employees build AI fluency and can innovate at speed and scale while using technology responsibly.
About the Fortune Best Companies to Work For
Great Place To Work selected the 100 Best list by gathering and analyzing more than 1.3 million confidential survey responses in 2025, representing the experiences of more than 7.3 million U.S. employees. Of those, nearly 640,000 responses were received from employees at eligible companies, and this list is based on that feedback. Organizations are assessed on their efforts to create generous, supportive, high-performance work experiences for every employee in the organization. Companies must be Great Place To Work Certified™ with 1,000 or more employees in the U.S. and cannot be a government agency. Read the full methodology.
About Synchrony
Synchrony (NYSE:SYF) is a leading consumer financing company that has been at the heart of American commerce and opportunity for nearly a century. Synchrony delivers credit and banking products that empower tens of millions of consumers to improve their financial lives and access what matters most. Leveraging innovative solutions that are shaping the future of retail commerce, Synchrony supports the growth and success of some of the nation's most respected brands, alongside hundreds of thousands of small and midsize businesses, including health and wellness providers. Committed to excellence in service and culture, Synchrony is honored to be ranked the #1 Best Company to Work For® in the U.S. by Fortune magazine and Great Place to Work®. For more information, visit www.synchrony.com.
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