TD achieved the highest score for trust
TD Bank ranked highest in Florida among customer satisfaction, according to the J.D. Power 2025 U.S. Retail Banking Satisfaction StudySM.
TD Bank achieved a total score of 688 out of 1,000 — 28 points higher than the regional average score — and climbed two spots over the previous year in Florida. The annual banking study measures consumer satisfaction in seven areas, including account offerings, trust, people, digital channels, banking how and when I want, resolving problems, and helping to save time or money. In Florida, TD achieved the highest score for trust and resolving problems.
"TD Bank strives to put people at the center of everything we do, and this achievement is the result of a two-year plan to recapture the highest ranking in Florida by delivering exceptional service and solutions to our customers, prospects and community members," said Nick Miceli, Regional President of Florida, TD Bank. "TD has proudly served Florida for nearly 20 years, and we continue to deliver legendary experiences every day for our customers."
The J.D. Power 2025 U.S. Retail Banking Satisfaction StudySM is based on responses from 109,724 retail customers of national and regional banks in the United States regarding their experiences with their retail banking institution. It was fielded from January 2024 through January 2025.
"At TD, we remain relentlessly focused on delivering value-added solutions that make a real impact for our customers," said Allison Robinson, Head of Retail Distribution, TD Bank. "This recognition reinforces our commitment to continuously elevate our customer experience, and we look forward to building on this success."
TD Bank has approximately 165 locations and 1,570 ATMs in Florida, and more than 3,100 colleagues work in the state. The bank also ranked No. 1 in Small Business Administration lending in Florida for the eighth year in a row for 2024.
About TD Bank, America's Most Convenient Bank®
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S. by assets, providing more than 10 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.td.com/us. Find TD Bank on Facebook at www.facebook.com/TDBank and on Instagram at www.instagram.com/TDBank_US/.
TD Bank is a subsidiary of The Toronto-Dominion Bank, a top 10 North American bank. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com/us.
About the J.D. Power Study
J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 55 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies. J.D. Power has offices in North America, Europe, and Asia Pacific. To learn more about the company's business offerings, visit JDPower.com/business. The J.D. Power auto-shopping tool can be found at JDPower.com.TD Bank received the highest score in a tie in the J.D. Power 2025 U.S. Retail Banking Satisfaction Study, which measures customer satisfaction with their primary bank. Visit jdpower.com/awards for more details.
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Media Contact:
Martha A. Gaston, APR
TD Bank
[email protected]