TruVista and GOCare Team Up to Revolutionize Digital Customer Experiences
Leading regional broadband operator strengthens customer relationships and streamlines operations with GOCare Digital Experience Platform
ALPHARETTA, Ga., Feb. 6, 2025 /PRNewswire/ -- GOCare, a leading SaaS provider of digital customer experience solutions for broadband service providers (BSPs), announced today that TruVista Communications has partnered with GOCare to support its customer experience enhancement and network growth initiatives.
TruVista, a leading regional provider of fiber internet, voice, video, cellular, and security services in Georgia and South Carolina and a portfolio company of iCON Infrastructure Partners, is investing in innovative broadband technology and best-of-breed supporting platforms to deliver the highest quality products and superior service to its customers through its knowledgeable and dedicated local employees.
"At TruVista, our customers are at the heart of everything we do," said Carla French, CEO of TruVista. "Partnering with GOCare allows us to provide seamless, real-time communication and proactive support, ensuring a superior experience across all digital touchpoints."
TruVista is embracing a comprehensive approach in its partnership with GOCare and will be rolling out GOCare Messenger, Outage Management, Connect, Pulse, and Reach from its Digital Experience Platform portfolio. Key benefits for TruVista's GOCare deployment include:
- Inbound call reduction and improved customer service with proactive notifications, self-care, and agent support provided via digital channels, including two-way SMS, email, social media, and web chat.
- Dedicated broadband outage management and maintenance solution that leverages the power of GOCare's system integrations, two-way intelligent SMS capability, and robust subscriber self-service options for proactive subscriber notifications during unplanned service outages and planned network maintenance events.
- Near real-time feedback and measurement of the customer experience with transactional Net Promoter Score® surveys.
- Streamlined operations and workflows and increased first-contact resolution outcomes leading to more efficient growth.
- Integration with CHR Omnia360 billing and operations system and Adtran network systems to facilitate improved digital customer engagement, automation, and operational cost savings.
"TruVista has consistently demonstrated a strong focus on putting their customers first and delivering innovative technology to the communities they serve," said Mike Roddy, CEO and co-founder of GOCare. "By partnering with GOCare, TruVista is now better equipped to respond to subscriber needs, enrich the customer experience, and drive operational excellence."
"Our collaboration with GOCare and TruVista enhances the customer experience," said Jason Malmquist, Executive Vice President of Software at CHR Solutions. "Our open-architecture B/OSS platform is designed to empower customers like TruVista to seamlessly integrate innovative solutions from technology partners like GOCare."
"The Adtran Mosaic One SaaS platform unlocks the power of data by providing actionable insights for service providers," said Robert Conger, GM of Software Platforms and Strategy at Adtran. "Through our partnership, these insights are available in the GOCare Digital Experience Platform, enabling TruVista employees and customers to improve self-care, accelerate resolutions and strengthen customer engagement over digital channels."
About GOCare
GOCare is a trusted digital experience platform for broadband service providers, driving customer satisfaction and operational efficiency. Our innovative SaaS solution integrates seamlessly with existing operator technology stacks—including billing, network operations, IT, and marketing platforms—empowering providers to deliver proactive notifications and personalized interactions through two-way SMS, social media, web chat, and email. Founded by telecom veterans, GOCare's "For Operators, By Operators" ethos underscores our deep understanding of the broadband industry's challenges. We are committed to helping operators transform the customer experience, making it easier for subscribers to connect, communicate, and engage at every touchpoint. Serving over 30 broadband operators and powering more than 30 million monthly digital interactions, GOCare reduces call volumes, cuts operational costs, accelerates payments, and boosts customer satisfaction metrics. Learn more at www.gocarecx.com and follow us on LinkedIn.
About TruVista
TruVista, a leading regional provider of internet, voice, video, and security services, has proudly served communities across South Carolina and Georgia for over 125 years. With a rich history of innovation and a steadfast commitment to customer satisfaction, TruVista continues to provide reliable, high-speed connectivity solutions that meet the evolving needs of its customers. For more information, visit www.truvista.net.
About Adtran
ADTRAN Holdings, Inc. (NASDAQ:ADTN) is the parent company of Adtran, Inc., a leading global provider of open, disaggregated networking and communications solutions that enable voice, data, video, and internet communications across any network infrastructure. From the cloud edge to the subscriber edge, Adtran empowers communications service providers around the world to manage and scale services that connect people, places and things. Adtran solutions are used by service providers, private enterprises, government organizations and millions of individual users worldwide. ADTRAN Holdings, Inc. is also the largest shareholder of Adtran Networks SE, formerly ADVA Optical Networking SE. Find more at Adtran, LinkedIn, and X.
About CHR Solutions
From idea to income, CHR Solutions empowers broadband providers to build smarter, more profitable businesses. With expertise in advanced engineering and cutting-edge cybersecurity to automated operations software and e-commerce tools, CHR delivers the solutions providers need to streamline operations, grow revenue, and expand their reach. Discover how CHR can drive your success at CHRSolutions.com.
Media Contacts:
GOCare: Kevin Mitchell | [email protected]
Adtran: Gareth Spence | [email protected]
CHR Solutions: Nikki Johnson | [email protected]
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SOURCE GOCare