• Live Feeds
    • Press Releases
    • Insider Trading
    • FDA Approvals
    • Analyst Ratings
    • Insider Trading
    • SEC filings
    • Market insights
  • Analyst Ratings
  • Alerts
  • Subscriptions
  • AI SuperconnectorNEW
  • Settings
  • RSS Feeds
Quantisnow Logo
  • Live Feeds
    • Press Releases
    • Insider Trading
    • FDA Approvals
    • Analyst Ratings
    • Insider Trading
    • SEC filings
    • Market insights
  • Analyst Ratings
  • Alerts
  • Subscriptions
  • AI SuperconnectorNEW
  • Settings
  • RSS Feeds
PublishGo to AppAI Superconnector
    Quantisnow Logo

    © 2025 quantisnow.com
    Democratizing insights since 2022

    Services
    Live news feedsRSS FeedsAlertsPublish with Us
    Company
    AboutQuantisnow PlusContactJobsAI superconnector for talent & startupsNEWLLM Arena
    Legal
    Terms of usePrivacy policyCookie policy

    Vonage Announces Agentforce Identity Insights and Fraud Detection Powered by Next-Gen APIs

    10/13/25 8:30:00 AM ET
    $ERIC
    Radio And Television Broadcasting And Communications Equipment
    Technology
    Get the next $ERIC alert in real time by email

    Vonage's new AI-powered actions for Contact Centers boost agent productivity while delivering a secure, seamless customer experience 

    HOLMDEL, N.J., Oct. 13, 2025 /PRNewswire/ -- Vonage, a part of Ericsson (NASDAQ:ERIC), today announced the launch of Vonage Agentforce Identity Insights and Fraud Detection, which provides insights for contact center agents, leveraging AI to help detect fraud risks, verify customers and validate effective communications channels in real time. Using Vonage Communications APIs and Network APIs, these Agentforce actions enable customers of Vonage's Contact Center as a Service (CCaaS) solution, Vonage Premier for Salesforce Voice,  to enhance productivity for agents and provide an advanced customer experience while helping to secure interactions – all seamlessly from within Agentforce and across Salesforce workflows.

    New Vonage logo (PRNewsfoto/Vonage)

    Enhancing new and existing workflows, securely

    The new Vonage solution leverages Vonage Identity Insights and Fraud Detection APIs, enabling agents and AI to work together to improve contact center outcomes. With Identity Insights, including SIM Swap check powered by Vonage's Network APIs, Vonage Agentforce Identity Insights and Fraud Detection helps users mitigate fraud across a number of use cases, such as identifying and flagging numbers that have had their SIM recently swapped as potentially fraudulent; validating mobile numbers before sending outbound SMS or making voice calls; and auto verifying phone numbers during lead creation to ensure lead quality.

    "CX and security are critical to every business' success and today's customers demand both. At the same time, security measures can often slow down processes at the cost of customer experience, leaving many organizations to navigate the challenge of finding ways to marry the two," said David Myron, Principal Analyst, Customer Engagement for Omdia. "By leveraging network intelligence, Vonage Agentforce Identity Insights and Fraud Detection offers a seamless and automated verification process that is completely invisible to the customer. This paves the way for all businesses to tackle fraud prevention head on, while continuing to foster the kind of customer experience that drives lasting loyalty."

    "Agentforce provides the foundation for partners like Vonage to transform the agent experience bringing together real-time data, automation and AI insights," said Kishan Chetan, EVP & GM, Agentforce Service at Salesforce. "The network capabilities Vonage is able to embed in Identity  Insights and Fraud Detection bridges the gap between CX and security for our joint contact center customers."

    Ensuring number validity in the contact center

    With this solution, organizations can simplify customer engagement and outreach by ensuring number validity so they can prioritize valid accounts, as well as verify number type to target customers with the most effective channel for communications. This rich phone intelligence – including number type, carrier, validity, caller ID name, and SIM swap status – enables contact centers to:

    • Flag potential fraud risks by detecting numbers with recent or multiple SIM swaps and escalating suspicious transactions
    • Verify customer identities seamlessly by matching caller ID against CRM records, and securing interactions without added friction
    • Optimize outbound engagement by automating SMS/WhatsApp for mobile devices, while specialist sales teams call landline-only customers
    • Enhance lead quality by verifying numbers at lead creation to eliminate invalid or outdated details
    • Deliver proactive notifications by triggering reminders and alerts only on verified numbers, improving engagement rates

    Fueled by programmable APIs that can be embedded directly into workflows, Vonage Identity Insights enhances agent productivity by reducing manual verification efforts through automation. This allows agents to prioritize more complex tasks and displays actionable insights on valid and high-priority numbers directly within Agentforce, and reduces instances of incomplete calls by ensuring accuracy of valid numbers or numbers no longer in use.

    "Fraud continues to be an ongoing challenge for businesses in today's evolving digital landscape, underscoring the need for constant innovation in prevention and detection technologies," said Reggie Scales, President and Head of Applications for Vonage. "The power of Network APIs is enabling smarter use cases that can be deployed at scale with embedded trust. With Vonage Agentforce Identity Insights and Fraud Detection, we are putting the power to combat these risks directly into the hands of those on the frontlines of the contact center - agents. Empowering today's agents to automate verification processes at scale by leveraging programmable capabilities and network intelligence is the new frontier of fraud protection."

    Vonage Agentforce Identity Insights and Fraud Detection is now available on the Salesforce AppExchange. Check out a demo or schedule a meeting with Vonage in Booth #205 at Dreamforce 2025.

    About Vonage

    Vonage, a part of Ericsson, creates technology that empowers enterprises and equips developers to lead in the next era of digital transformation. Its AI-powered platforms and tools enable new value creation and innovative customer experiences across mobile networks and the cloud.

    The company's technology portfolio includes Network APIs, CPaaS, CCaaS, and UCaaS solutions. Trusted by enterprises across industries and embraced by developers around the world, Vonage is committed to reimagining every digital interaction.

    Vonage is a wholly-owned subsidiary of Ericsson (NASDAQ:ERIC) and operates within Ericsson Group Business Area Global Communications Platform (BGCP). For more information visit www.vonage.com and follow @Vonage.

    Copyright © 2025 Vonage. All rights reserved. VONAGE®, the V logo, and other Vonage marks are registered trademarks of Vonage or its affiliates in the United States and other countries.

     

    Cision View original content to download multimedia:https://www.prnewswire.com/news-releases/vonage-announces-agentforce-identity-insights-and-fraud-detection-powered-by-next-gen-apis-302581482.html

    SOURCE Vonage

    Get the next $ERIC alert in real time by email

    Crush Q3 2025 with the Best AI Superconnector

    Stay ahead of the competition with Standout.work - your AI-powered talent-to-startup matching platform.

    AI-Powered Inbox
    Context-aware email replies
    Strategic Decision Support
    Get Started with Standout.work

    Recent Analyst Ratings for
    $ERIC

    DatePrice TargetRatingAnalyst
    1/31/2024Neutral → Sell
    UBS
    1/19/2024Equal Weight → Underweight
    Barclays
    12/8/2023Hold → Buy
    Jefferies
    11/30/2023$7.80 → $5.90Overweight → Neutral
    JP Morgan
    2/7/2023Outperform → Mkt Perform
    Raymond James
    1/24/2023$6.60 → $4.90Neutral → Sell
    Goldman
    1/10/2023Outperform → Neutral
    Exane BNP Paribas
    11/8/2022Equal-Weight
    Morgan Stanley
    More analyst ratings

    $ERIC
    Press Releases

    Fastest customizable press release news feed in the world

    View All

    Vonage Announces Agentforce Identity Insights and Fraud Detection Powered by Next-Gen APIs

    Vonage's new AI-powered actions for Contact Centers boost agent productivity while delivering a secure, seamless customer experience  HOLMDEL, N.J., Oct. 13, 2025 /PRNewswire/ -- Vonage, a part of Ericsson (NASDAQ:ERIC), today announced the launch of Vonage Agentforce Identity Insights and Fraud Detection, which provides insights for contact center agents, leveraging AI to help detect fraud risks, verify customers and validate effective communications channels in real time. Using Vonage Communications APIs and Network APIs, these Agentforce actions enable customers of Vonage's Contact Center as a Service (CCaaS) solution, Vonage Premier for Salesforce Voice,  to enhance productivity for agen

    10/13/25 8:30:00 AM ET
    $ERIC
    Radio And Television Broadcasting And Communications Equipment
    Technology

    Vonage Advances Agentic Enterprise Transformation with Salesforce to Lead in Customer Value Creation

    A long-standing partner and customer, Vonage deepens its relationship with Salesforce to unify enterprise data; elevate customer experiences; and advance AI, Cloud, and 5G-powered innovation Salesforce (NYSE:CRM), the world's #1 AI CRM, today announced that Vonage, a leader in AI, Cloud, and 5G-powered software solutions for enterprises, will deploy Data Cloud and Agentforce to deliver more intelligent, personalized customer experiences and accelerate innovation. This move reinforces Vonage's ambition to become an Agentic Enterprise, where every employee is elevated with AI, every decision is data-driven, and every customer interaction is exceptional. Data and automation By implementi

    10/8/25 9:00:00 AM ET
    $CRM
    $ERIC
    Computer Software: Prepackaged Software
    Technology
    Radio And Television Broadcasting And Communications Equipment

    ComDesign Accelerates Contact Center Digital Transformation with Vonage APIs

    Vonage delivers unified operations for global contact center, enabling rapid deployment, cost efficiency, and geographic expansion HOLMDEL, N.J., Oct. 2, 2025 /PRNewswire/ -- Vonage, a part of Ericsson (NASDAQ:ERIC), today announced Vonage Communications APIs are now integrated with ComDesign Co., Ltd.'s cloud-based Computer Telephony Integration (CTI) solution, CT-e1/SaaS. This collaboration provides SIP Trunking that empowers contact centers to scale their global operations by simplifying access to local phone numbers in more than 65 countries. The demand for consistent, cro

    10/2/25 8:00:00 AM ET
    $ERIC
    Radio And Television Broadcasting And Communications Equipment
    Technology

    $ERIC
    Analyst Ratings

    Analyst ratings in real time. Analyst ratings have a very high impact on the underlying stock. See them live in this feed.

    View All

    Ericsson downgraded by UBS

    UBS downgraded Ericsson from Neutral to Sell

    1/31/24 9:13:20 AM ET
    $ERIC
    Radio And Television Broadcasting And Communications Equipment
    Technology

    Ericsson downgraded by Barclays

    Barclays downgraded Ericsson from Equal Weight to Underweight

    1/19/24 7:50:55 AM ET
    $ERIC
    Radio And Television Broadcasting And Communications Equipment
    Technology

    Ericsson upgraded by Jefferies

    Jefferies upgraded Ericsson from Hold to Buy

    12/8/23 7:43:54 AM ET
    $ERIC
    Radio And Television Broadcasting And Communications Equipment
    Technology

    $ERIC
    SEC Filings

    View All

    SEC Form 6-K filed by Ericsson

    6-K - ERICSSON LM TELEPHONE CO (0000717826) (Filer)

    8/27/25 6:16:51 AM ET
    $ERIC
    Radio And Television Broadcasting And Communications Equipment
    Technology

    SEC Form 6-K filed by Ericsson

    6-K - ERICSSON LM TELEPHONE CO (0000717826) (Filer)

    7/15/25 1:33:53 PM ET
    $ERIC
    Radio And Television Broadcasting And Communications Equipment
    Technology

    SEC Form 11-K filed by Ericsson

    11-K - ERICSSON LM TELEPHONE CO (0000717826) (Filer)

    6/24/25 2:38:11 PM ET
    $ERIC
    Radio And Television Broadcasting And Communications Equipment
    Technology

    $ERIC
    Large Ownership Changes

    This live feed shows all institutional transactions in real time.

    View All

    SEC Form SC 13D filed by Ericsson

    SC 13D - ERICSSON LM TELEPHONE CO (0000717826) (Subject)

    5/21/24 7:40:09 AM ET
    $ERIC
    Radio And Television Broadcasting And Communications Equipment
    Technology

    SEC Form SC 13G filed by Ericsson

    SC 13G - ERICSSON LM TELEPHONE CO (0000717826) (Subject)

    2/9/24 7:59:50 AM ET
    $ERIC
    Radio And Television Broadcasting And Communications Equipment
    Technology

    $ERIC
    Financials

    Live finance-specific insights

    View All

    Ericsson's Annual General Meeting 2025

    STOCKHOLM, March 25, 2025 /PRNewswire/ -- Telefonaktiebolaget LM Ericsson (NASDAQ:ERIC) (the "Company") held its Annual General Meeting ("AGM") today on March 25, 2025 in Kista, Stockholm. Shareholders were also able to exercise their voting rights by post before the meeting. Adoption of the Income Statements and the Balance Sheets The AGM resolved to adopt the Income Statement and the Balance Sheet for the Company as well as the Consolidated Income Statement and the Consolidated Balance Sheet for the Group for 2024. Dividend The proposed dividend of SEK 2.85 per share was approved by the AGM. The dividend will be paid in two installments: SEK 1.43 per share with the record date Thursday, M

    3/25/25 12:44:00 PM ET
    $ERIC
    Radio And Television Broadcasting And Communications Equipment
    Technology

    Ericsson announces non-cash impairment charge mainly relating to Vonage

    Non-cash impairment of SEK 11.4 billion to be recorded in the second quarter 2024, relating to the impairment of intangibles mainly attributed to the Vonage acquisitionReflects lower anticipated market growth in some of Vonage's current portfolioThe Ericsson strategy to build a new source of monetization for the telecom industry remains. Vonage is positioned at the center of digitalizing enterprises and society through the development of the Global Network Platform for network APIs; 12 partnerships with leading service providers have already been announced, with Singtel and Telstra added in Q2STOCKHOLM, July 3, 2024 /PRNewswire/ -- Ericsson (NASDAQ:ERIC) today announces that, in accordance w

    7/3/24 5:44:00 PM ET
    $ERIC
    Radio And Television Broadcasting And Communications Equipment
    Technology

    Ericsson's Annual General Meeting 2024

    STOCKHOLM, April 3, 2024 /PRNewswire/ -- Telefonaktiebolaget LM Ericsson's (NASDAQ:ERIC) Annual General Meeting (AGM) was held today on April 3, 2024 in Kista, Stockholm. Shareholders were also able to exercise their voting rights by post before the meeting. Adoption of the Income Statements and the Balance Sheets The AGM resolved to adopt the Income Statement and the Balance Sheet for the Parent company as well as the Consolidated Income Statement and the Consolidated Balance Sheet for the Group for 2023. Dividend The proposed dividend of SEK 2.70 per share was approved by the AGM. The dividend will be paid in two equal installments: SEK 1.35 per share with the record date Friday, April 5,

    4/3/24 11:36:00 AM ET
    $ERIC
    Radio And Television Broadcasting And Communications Equipment
    Technology

    $ERIC
    Leadership Updates

    Live Leadership Updates

    View All

    Ericsson announces completion of Aduna transaction

    Aduna now a 50:50 joint venture: 50 percent owned by Ericsson and 50 percent owned by twelve communications service providers (CSPs)Aduna has been operational since its formation announcement on September 11, 2024Aduna ecosystem comprises CSP, major developer platform companies, global system integrators (GSI), communication platform as a service (CPaaS) companies, and independent software vendor (ISV) partnersSTOCKHOLM, July 29, 2025 /PRNewswire/ -- Today, Ericsson (NASDAQ:ERIC) announces the completion of the equity investments by twelve global communication service providers (CSPs) into its subsidiary Aduna, formally establishing Aduna as a 50:50 joint venture. Aduna was created to combin

    7/29/25 3:21:00 AM ET
    $ERIC
    Radio And Television Broadcasting And Communications Equipment
    Technology

    EMR June 2025 highlights growing monetization appeal of 5G fixed wireless access

    More than half of all service providers globally who offer fixed wireless access now do so with speed-based monetization benefits enhanced by 5G5G subscriptions to top 2.9 billion globally by the end of 20255G networks forecast to handle 80 percent of global mobile traffic by the end of 2030STOCKHOLM, June 24, 2025 /PRNewswire/ -- Fixed Wireless Access (FWA) continues to grow in appeal to communications service providers (CSPs) around the world, with the ability to offer speed-based tariff plans - enhanced by 5G capabilities - proving particularly attractive, the June 2025 Ericsson (NASDAQ:ERIC) Mobility Report shows. While about 80 percent of the global CSPs sampled by Ericsson currently o

    6/24/25 2:36:00 AM ET
    $ERIC
    Radio And Television Broadcasting And Communications Equipment
    Technology

    Vonage Appoints Christophe Van de Weyer as President and Head of Business Unit API

    Seasoned Transformation and Tech leader tapped to accelerate profitable growth and business innovation in network-powered digital solutions HOLMDEL, N.J., April 29, 2025 /PRNewswire/ -- Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ:ERIC), today announced it has appointed Christophe Van de Weyer as President and Head of Business Unit API, effective immediately. Van de Weyer will report to Niklas Heuveldop, Vonage Chief Executive Officer and Head of Business Area Global Communications Platform for Ericsson.

    4/29/25 8:00:00 AM ET
    $ERIC
    Radio And Television Broadcasting And Communications Equipment
    Technology