Q4 GAAP revenue of $1.1 billion, up 1% on both a reported basis and adjusted basis, excluding Iraq; full year GAAP revenue of $4.2 billion, down 3% on a reported basis, and up 0.5% on an adjusted basis, excluding Iraq
Both Q4 and full year Branded Digital GAAP revenue grew 7%, or 8% on an adjusted basis
Q4 Consumer Services GAAP revenue grew 56%, or 23% on an adjusted basis; full year GAAP revenue grew 28%, or 15% on an adjusted basis
Q4 GAAP EPS of $1.13 or adjusted EPS of $0.40; full year GAAP EPS of $2.74 or adjusted EPS of $1.74
Board of Directors approved a dividend of $0.235 per share in the first quarter of 2025

The Western Union Company (the "Company" or "Western Union") (NYSE:WU) today reported fourth quarter and full year 2024 financial results.

The Company's fourth-quarter revenue of $1.1 billion increased 1% on a reported basis. The revenue increase was driven by growth in Consumer Services and Branded Digital. Results included a lower contribution from Iraq compared to the prior year period, which negatively impacted the revenue growth rate by 3 percentage points.

"We concluded 2024 with a solid performance, marking our third consecutive quarter of positive adjusted revenue growth, excluding Iraq, which was bolstered by 15% adjusted revenue growth in Consumer Services and the seventh consecutive quarter of double-digit transaction growth in our Branded Digital business," said Devin McGranahan, President and Chief Executive Officer. "As we enter the final year of our Evolve 2025 strategy, I am pleased with the advancements we have achieved and the positive shift in the Company's growth trajectory. Looking ahead, I believe we are poised to drive further improvements and efficiencies, and I am confident in our ability to continue delivering value to our investors and stakeholders."

Fourth quarter GAAP EPS was $1.13, up from $0.35 in the prior year period. GAAP EPS included a $0.75 tax benefit from the reorganization of the Company's international operations. Adjusted EPS increased to $0.40 from $0.37 in the prior year period due to higher adjusted operating profit, fewer shares outstanding, and a lower adjusted effective tax rate.

The Board of Directors today approved the first quarter dividend of $0.235 per common share, payable March 31, 2025, to shareholders of record at the close of business on March 17, 2025.

Q4 Business Results

The Company's Consumer Money Transfer (CMT) segment revenue decreased 4% on a reported basis, and was flat on an adjusted basis, excluding Iraq, while transactions increased 3% compared to the prior period.

Branded Digital revenue increased 7% on a reported basis, or 8% on an adjusted basis, with transaction growth of 13%. The Branded Digital business represented 25% and 32% of total CMT revenues and transactions, respectively.

Consumer Services segment revenue grew 56% on a reported basis, or 23% on an adjusted basis, benefiting from new and expanded products led by the addition of the Company's newly launched media network business and the expansion of the Company's retail foreign exchange business, as well as the continued growth of the retail money order business.

Q4 Financial Results

GAAP operating margin in the quarter was 17%, compared to 15% in the prior year period, while the adjusted operating margin was 17% compared to 16% in the prior year period. GAAP and adjusted operating margin increased due to improved marketing and technology efficiencies, partially offset by changes in foreign currencies and a lower contribution from Iraq in the current period.

The GAAP effective tax rate in the quarter was a benefit of 161%, compared to a provision of 12% in the prior year period. The decrease in the GAAP effective rate was primarily related to the recognition of deferred tax assets, net of valuation allowance, associated with reorganizing the Company's international operations in the current period. The adjusted effective tax rate in the quarter was 12%, compared to 14% in the prior year period, with the decrease due to the mix of income and discrete tax benefits.

2024 Full Year Financial Results

The Company's full year 2024 revenue of $4.2 billion declined 3% on a reported basis, or grew 0.5% on an adjusted basis, excluding Iraq.

GAAP operating margin was 17%, compared to 19% in the prior year. The adjusted operating margin was 19% compared to 20% in the prior year. The decrease in the GAAP and adjusted operating margin was due to a lower contribution from Iraq in 2024, partially offset by improved marketing and technology efficiencies.

The GAAP effective tax rate for 2024 was a benefit of 51% compared to a provision of 16% in the prior year. The GAAP effective tax rate decreased primarily due to the tax benefits associated with reorganizing the Company's international operations and a settlement with the U.S. Internal Revenue Service regarding the Company's 2017 and 2018 federal income tax returns, both occurring in 2024. The adjusted effective tax rate was 13% compared to 15% in the prior year, which decreased due to the mix of income and discrete tax benefits.

GAAP EPS was $2.74 compared to $1.68 in 2023. GAAP EPS included a $0.75 tax benefit from the reorganization of the Company's international operations as well as a $0.40 benefit from the IRS Settlement in 2024. Adjusted EPS was $1.74 in both 2024 and 2023, with 2024 benefiting from fewer shares outstanding and a lower adjusted effective tax rate, offset by a lower contribution from Iraq.

Cash flow from operating activities was $406 million for the year, which included approximately $230 million in tax payments related to the 2017 Tax Act and the Company's settlement with the U.S. Internal Revenue Service. In 2024, the Company returned approximately $496 million to shareholders in dividends and share repurchases, consisting of $318 million in dividends and $177 million in share repurchases.

2025 Outlook

The Company expects the following financial results for full year 2025, which includes no material changes in macroeconomic conditions, including changes in foreign currencies or Argentinian inflation.

	2025 Outlook
	GAAP	Adjusted
Revenue¹	$4,090 to $4,190	$4,115 to $4,215
Operating Margin	18% to 20%	19% to 21%
EPS²	$1.54 to $1.64	$1.75 to $1.85

¹		In millions, adjusted revenue excludes the impact of currency and Argentina inflation
²		The GAAP effective tax rate is expected to be 20% to 22% and the adjusted effective tax rate is expected to be 14% to 16%

Non-GAAP Measures

Western Union presents a number of non-GAAP financial measures because management believes that these metrics provide meaningful supplemental information in addition to the GAAP metrics and provide comparability and consistency to prior periods. Constant currency results assume foreign revenues are translated from foreign currencies to the U.S. dollar, net of the effect of foreign currency hedges, at rates consistent with those in the prior year. The Company estimates Argentina inflation as the revenue growth not attributable to either transaction growth or the change in price (revenue divided by principal).

Reconciliations of non-GAAP to comparable GAAP measures are available in the accompanying schedules and in the "Investor Relations" section of the Company's website at https://ir.westernunion.com.

Additional Statistics

Additional key statistics for the quarter and historical trends can be found in the supplemental tables included with this press release. All amounts included in the supplemental tables to this press release are rounded to the nearest tenth of a million, except as otherwise noted. As a result, the percentage changes and margins disclosed herein may not recalculate precisely using the rounded amounts provided.

Investor and Analyst Conference Call and Presentation

The Company will host a conference call and webcast at 4:30 p.m. ET today.

The webcast and presentation will be available at https://ir.westernunion.com. Registration for the event is required, so please register at least 15 minutes prior to the scheduled start time. A webcast replay will be available shortly after the event.

To listen to the webcast, please visit the Investor Relations section of the Company's website or use the following link: Webcast Link. Alternatively, participants may join via telephone. In the U.S., dial +1 (719) 359-4580, followed by the meeting ID, which is 992 3140 1790, and the passcode, which is 250832. For participants outside the U.S., dial the country number from the international directory, followed by the meeting ID, which is 992 3140 1790, and the passcode, which is 250832.

Safe Harbor Compliance Statement for Forward-Looking Statements

This press release contains certain statements that are forward-looking within the meaning of the Private Securities Litigation Reform Act of 1995. These statements are not guarantees of future performance and involve certain risks, uncertainties, and assumptions that are difficult to predict. Actual outcomes and results may differ materially from those expressed in, or implied by, our forward-looking statements. Words such as "expects," "intends," "targets," "anticipates," "believes," "estimates," "guides," "provides guidance," "provides outlook," "projects," "designed to," and other similar expressions or future or conditional verbs such as "may," "will," "should," "would," "could," and "might" are intended to identify such forward-looking statements. Readers of this press release of The Western Union Company (the "Company," "Western Union," "we," "our," or "us") should not rely solely on the forward-looking statements and should consider all uncertainties and risks discussed in the Risk Factors section of our Annual Report on Form 10-K for the year ended December 31, 2023 and in our subsequent filings the Securities and Exchange Commission. The statements are only as of the date they are made, and the Company undertakes no obligation to update any forward-looking statement.

Possible events or factors that could cause results or performance to differ materially from those expressed in our forward-looking statements include the following: changes in economic conditions, trade disruptions, or significantly slower growth or declines in the money transfer, payment service, and other markets in which we operate; interruptions in migration patterns or other events, such as public health emergencies, any changes arising as a result of the recent United States' elections, civil unrest, war, terrorism, natural disasters, or non-performance by our banks, lenders, insurers, or other financial services providers; failure to compete effectively in the money transfer and payment service industry, including among other things, with respect to digital, mobile and internet-based services, card associations, and card-based payment providers, and with digital currencies, including cryptocurrencies; geopolitical tensions, political conditions and related actions, including trade restrictions, tariffs, and government sanctions; deterioration in customer confidence in our business; failure to maintain our agent network and business relationships; our ability to adopt new technology; the failure to realize anticipated financial benefits from mergers, acquisitions and divestitures; decisions to change our business mix; exposure to foreign exchange rates; changes in tax laws, or their interpretation, and unfavorable resolution of tax contingencies; cybersecurity incidents involving any of our systems or those of our vendors or other third parties; cessation of or defects in various services provided to us by third-party vendors; our ability to realize the anticipated benefits from restructuring-related initiatives; our ability to attract and retain qualified key employees; failure to manage credit and fraud risks presented by our agents, clients, and consumers; adverse rating actions by credit rating agencies; our ability to protect our intellectual property rights, and to defend ourselves against potential intellectual property infringement claims; material changes in the market value or liquidity of securities that we hold; restrictions imposed by our debt obligations; liabilities or loss of business resulting from a failure by us, our agents, or their subagents to comply with laws and regulations and regulatory or judicial interpretations thereof; increased costs or loss of business due to regulatory initiatives and changes in laws, regulations, and industry practices and standards; developments resulting from governmental investigations and consent agreements with, or investigations or enforcement actions by, regulators and other government authorities; liabilities resulting from litigation; failure to comply with regulations and evolving industry standards regarding data privacy; failure to comply with consumer protection laws; effects of unclaimed property laws or their interpretation or the enforcement thereof; failure to comply with working capital requirements; changes in accounting standards, rules and interpretations; and other unanticipated events and management's ability to identify and manage these and other risks.

About Western Union

The Western Union Company (NYSE:WU) is committed to helping people around the world who aspire to build financial futures for themselves, their loved ones and their communities. Our leading cross-border, cross-currency money movement, payments and digital financial services empower consumers, businesses, financial institutions and governments—across more than 200 countries and territories and over 130 currencies—to connect with billions of bank accounts, millions of digital wallets and cards, and a global footprint of hundreds of thousands of retail locations. Our goal is to offer accessible financial services that help people and communities prosper. For more information, visit www.westernunion.com.

WU-G

THE WESTERN UNION COMPANY
CONSOLIDATED STATEMENTS OF INCOME
(Unaudited)
(in millions, except per share amounts)

	Three Months Ended								Twelve Months Ended
	December 31,								December 31,
	2024			2023			% Change		2024			2023			% Change
Revenues	$	1,058.2		$	1,052.3		1	%	$	4,209.7		$	4,357.0		(3)	%
Expenses:
Cost of services		661.7			656.1		1	%		2,620.5			2,671.7		(2)	%
Selling, general, and administrative		218.4			236.9		(8)	%		863.4			867.8		(1)	%
Total expenses		880.1			893.0		(1)	%		3,483.9			3,539.5		(2)	%
Operating income		178.1			159.3		12	%		725.8			817.5		(11)	%
Other income/(expense):
Gain on divestiture of business^(a)		—			—		(c)			—			18.0		(c)
Interest income		2.3			4.6		(51)	%		11.9			15.6		(24)	%
Interest expense		(30.4	)		(26.3	)	16	%		(119.8	)		(105.3	)	14	%
Other income/(expense), net		(2.3	)		6.5		(c)			0.7			—		(c)
Total other expense, net		(30.4	)		(15.2	)	(c)			(107.2	)		(71.7	)	50	%
Income before income taxes		147.7			144.1		2	%		618.6			745.8		(17)	%
Provision for/(benefit from) income taxes ^(b)		(238.0	)		17.1		(c)			(315.6	)		119.8		(c)
Net income	$	385.7		$	127.0		(c)		$	934.2		$	626.0		49	%
Earnings per share:
Basic	$	1.14		$	0.35		(c)		$	2.75		$	1.69		63	%
Diluted	$	1.13		$	0.35		(c)		$	2.74		$	1.68		63	%
Weighted-average shares outstanding:
Basic		338.4			359.7					340.0			370.8
Diluted		339.8			361.1					341.1			371.8

____________________

(a)

On July 1, 2023, the Company completed the final close of the sale of its Business Solutions business to Goldfinch Partners LLC and The Baupost Group LLC.

(b)

During the three months ended December 31, 2024, the Company recognized a net tax benefit of $255.2 million from deferred tax assets associated with the reorganization of the Company's international operations. Additionally, in the twelve months ended December 31, 2024, the Company entered into a settlement with the U.S. Internal Revenue Service ("IRS") regarding the Company's 2017 and 2018 federal income tax returns and recognized a tax benefit of $137.8 million.

(c)

Calculation not meaningful.

THE WESTERN UNION COMPANY
CONSOLIDATED BALANCE SHEETS
(Unaudited)
(in millions, except per share amounts)

	December 31,			December 31,
	2024			2023
Assets
Cash and cash equivalents	$	1,474.0		$	1,268.6
Settlement assets		3,360.8			3,687.0
Property and equipment, net of accumulated depreciation of $454.9 and $438.8, respectively		84.2			91.4
Goodwill		2,059.6			2,034.6
Other intangible assets, net of accumulated amortization of $599.0 and $685.9, respectively		315.4			380.2
Deferred tax asset, net		265.0			—
Other assets		811.5			737.0
Total assets	$	8,370.5		$	8,198.8
Liabilities and stockholders' equity
Liabilities:
Accounts payable and accrued liabilities	$	407.9		$	453.0
Settlement obligations		3,360.8			3,687.0
Income taxes payable		272.2			659.5
Deferred tax liability, net		155.6			147.6
Borrowings		2,940.8			2,504.6
Other liabilities		264.3			268.1
Total liabilities		7,401.6			7,719.8

Stockholders' equity:
Preferred stock, $1.00 par value; 10 shares authorized; no shares issued		—			—
Common stock, $0.01 par value; 2,000 shares authorized; 337.9 shares and 350.5 shares issued and outstanding as of December 31, 2024 and 2023, respectively		3.4			3.5
Capital surplus		1,070.8			1,031.9
Retained earnings/(accumulated deficit)		35.2			(389.1	)
Accumulated other comprehensive loss		(140.5	)		(167.3	)
Total stockholders' equity		968.9			479.0
Total liabilities and stockholders' equity	$	8,370.5		$	8,198.8

THE WESTERN UNION COMPANY
CONSOLIDATED STATEMENTS OF CASH FLOWS
(Unaudited)
(in millions)

	Year Ended
	December 31,
	2024			2023
Cash flows from operating activities
Net income	$	934.2		$	626.0
Adjustments to reconcile net income to net cash provided by operating activities:
Depreciation and amortization		179.1			183.6
Gain on divestiture of business, excluding transaction costs		—			(18.0	)
Deferred income tax benefit		(248.8	)		(11.0	)
Other non-cash items, net		123.5			113.9
Increase/(decrease) in cash, excluding the effects of acquisitions and divestitures, resulting from changes in:
Other assets		(125.7	)		(36.3	)
Accounts payable and accrued liabilities		(46.4	)		(22.4	)
Income taxes payable		(394.6	)		(68.1	)
Other liabilities		(15.0	)		15.4
Net cash provided by operating activities		406.3			783.1
Cash flows from investing activities
Capital expenditures		(130.6	)		(147.8	)
Purchases of settlement investments		(396.7	)		(495.3	)
Proceeds from the sale of settlement investments		356.0			262.0
Maturities of settlement investments		170.2			144.0
Proceeds from the sale of non-settlement investments		—			100.0
Other investing activities		(15.2	)		(3.7	)
Net cash used in investing activities		(16.3	)		(140.8	)
Cash flows from financing activities
Cash dividends and dividend equivalents paid		(321.5	)		(349.0	)
Common stock repurchased		(186.2	)		(308.4	)
Net (repayments of)/proceeds from commercial paper		(364.9	)		184.9
Net proceeds from issuance of borrowings		798.1			—
Principal payments on borrowings		—			(300.0	)
Net change in settlement obligations		6.1			(122.8	)
Other financing activities		(0.9	)		(1.5	)
Net cash used in financing activities		(69.3	)		(896.8	)
Net change in cash and cash equivalents, including settlement, and restricted cash		320.7			(254.5	)
Cash and cash equivalents, including settlement, and restricted cash at beginning of period		1,786.2			2,040.7
Cash and cash equivalents, including settlement, and restricted cash at end of period	$	2,106.9		$	1,786.2

	December 31,
	2024			2023
Reconciliation of balance sheet cash and cash equivalents to cash flows:
Cash and cash equivalents on balance sheet	$	1,474.0		$	1,268.6
Settlement cash and cash equivalents		631.6			496.0
Restricted cash in Other assets		1.3			21.6
Cash and cash equivalents, including settlement, and restricted cash at end of period	$	2,106.9		$	1,786.2

THE WESTERN UNION COMPANY
SUMMARY SEGMENT DATA
(Unaudited)
(in millions, unless indicated otherwise)

		Three Months Ended								Twelve Months Ended
		December 31,								December 31,
	2024			2023			% Change		2024			2023			% Change
Revenues:
Consumer Money Transfer	$	938.8		$	975.5		(4)	%	$	3,798.0		$	4,005.0		(5)	%
Consumer Services		119.4			76.8		56	%		411.7			322.3		28	%
Business Solutions ^(a)		—			—		(g)			—			29.7		(g)
Total consolidated revenues	$	1,058.2		$	1,052.3		1	%	$	4,209.7		$	4,357.0		(3)	%
Segment operating income:
Consumer Money Transfer	$	170.0		$	148.9		14	%	$	737.4		$	750.8		(2)	%
Consumer Services		13.4			20.4		(34)	%		52.3			92.5		(43)	%
Business Solutions ^(a)		—			—		(g)			—			3.7		(g)
Total segment operating income		183.4			169.3		8	%		789.7			847.0		(7)	%
Redeployment program costs^(b)		—			(10.0	)	(g)			(41.4	)		(29.5	)	(g)
Severance costs ^(c)		(1.2	)		—		(g)			(1.2	)		—		(g)
Acquisition, separation, and integration costs^(d)		(1.8	)		—		(g)			(4.1	)		—		(g)
Amortization and impairment of acquisition-related intangible assets ^(e)		(0.2	)		—		(g)			(2.4	)		—		(g)
Russia asset impairments and termination costs ^(f)		(2.1	)		—		(g)			(14.8	)		—		(g)
Total consolidated operating income	$	178.1		$	159.3		12	%	$	725.8		$	817.5		(11)	%
Segment operating income margin
Consumer Money Transfer		18	%		15	%	3	%		19	%		19	%	0	%
Consumer Services		11	%		27	%	(16)	%		13	%		29	%	(16)	%
Business Solutions ^(a)		—			—		(g)			—			12	%	(g)

____________________

(a)

On August 4, 2021, the Company entered into an agreement to sell its Business Solutions business. The sale was completed with the final closing on July 1, 2023.

(b)

Represented severance, expenses associated with streamlining the Company's organizational and legal structure, and other expenses associated with the Company's program which redeployed expenses in its cost base through optimizations in vendor management, real estate, marketing, and people strategy, as previously announced in October 2022. Expenses incurred under the program also included non-cash impairments of operating lease right-of-use assets and property and equipment.

(c)

Represents severance costs which have been excluded from the segments as management excludes severance in making operating decisions, including allocating resources to the Company's segments.

(d)

Represents the impact from expenses incurred in connection with the Company's acquisition and divestiture activity, including for the review and closing of these transactions, and integration costs directly related to the Company's acquisitions.

(e)

Represents the non-cash amortization and impairment of acquired intangible assets in connection with recent business acquisitions.

(f)

Represents asset impairments related to the Company's assets in Russia and the costs associated with operating the Russian entity. While the Company had previously made a decision to suspend its operations in Russia, in the third quarter of 2024, the Company decided to pursue either liquidating or selling the Russian assets, which triggered a review of the carrying value of these assets.

(g)

Calculation not meaningful.

THE WESTERN UNION COMPANY
KEY STATISTICS
(Unaudited)

	Notes*	4Q23	FY2023	1Q24	2Q24	3Q24	4Q24	FY2024
Consolidated Metrics
Revenues (GAAP) - YoY % change		(4)%	(3)%	1%	(9)%	(6)%	1%	(3)%
Adjusted revenues (non-GAAP) - YoY % change	(a)	(1)%	1%	3%	(7)%	(6)%	(1)%	(3)%
Adjusted revenues, excluding Iraq (non-GAAP) - YoY % change	(a)	(4)%	(4)%	(1)%	0%	1%	1%	0%
Operating margin (GAAP)		15%	19%	18%	18%	16%	17%	17%
Adjusted operating margin (non-GAAP)	(b)	16%	20%	20%	19%	19%	17%	19%

Consumer Money Transfer (CMT) Segment Metrics
Revenues (GAAP) - YoY % change		(1)%	0%	3%	(10)%	(9)%	(4)%	(5)%
Adjusted revenues (non-GAAP) - YoY % change	(g)	(1)%	0%	3%	(9)%	(8)%	(3)%	(4)%
Adjusted revenues, excluding Iraq (non-GAAP) - YoY % change	(g)	(4)%	(6)%	(1)%	(1)%	0%	0%	(1)%

Transactions (in millions)		72.9	279.4	69.0	73.3	72.6	75.0	289.9
Transactions - YoY % change		5%	2%	6%	4%	3%	3%	4%

Cross-border principal, as reported - YoY % change		8%	9%	7%	(6)%	0%	5%	1%
Cross-border principal (constant currency) - YoY % change	(h)	7%	9%	7%	(5)%	0%	6%	2%

Operating margin		15%	19%	19%	20%	20%	18%	19%

Branded Digital revenues (GAAP) - YoY % change	(gg)	4%	0%	9%	5%	8%	7%	7%
Branded Digital foreign currency translation and Argentina inflation impact	(k)	0%	0%	0%	2%	1%	1%	1%
Adjusted Branded Digital revenues (non-GAAP) - YoY % change	(gg)	4%	0%	9%	7%	9%	8%	8%
Branded Digital transactions - YoY % change	(gg)	13%	11%	13%	13%	15%	13%	13%

CMT Segment Regional Metrics - YoY % change
NA region revenues (GAAP)	(aa), (bb)	(1)%	(5)%	2%	1%	(3)%	(5)%	(1)%
NA region foreign currency translation impact	(k)	0%	0%	0%	0%	0%	0%	0%
Adjusted NA region revenues (non-GAAP)	(aa), (bb)	(1)%	(5)%	2%	1%	(3)%	(5)%	(1)%
NA region transactions	(aa), (bb)	6%	5%	6%	6%	3%	0%	3%

EU & CIS region revenues (GAAP)	(aa), (cc)	(8)%	(11)%	(5)%	(6)%	0%	3%	(2)%
EU & CIS region foreign currency translation impact	(k)	(1)%	0%	0%	2%	1%	1%	1%
Adjusted EU & CIS region revenues (non-GAAP)	(aa), (cc)	(9)%	(11)%	(5)%	(4)%	1%	4%	(1)%
EU & CIS region transactions	(aa), (cc)	4%	(6)%	5%	3%	6%	8%	5%

MEASA region revenues (GAAP)	(aa), (dd)	12%	31%	16%	(35)%	(32)%	(10)%	(19)%
MEASA region foreign currency translation impact	(k)	0%	1%	1%	0%	1%	0%	1%
Adjusted MEASA region revenues (non-GAAP)	(aa), (dd)	12%	32%	17%	(35)%	(31)%	(10)%	(18)%
MEASA region transactions	(aa), (dd)	7%	6%	6%	0%	0%	7%	3%

LACA region revenues (GAAP)	(aa), (ee)	2%	8%	7%	8%	(2)%	(3)%	2%
LACA region foreign currency translation and Argentina inflation impact	(k)	(4)%	(3)%	(2)%	0%	1%	2%	1%
Adjusted LACA region revenues (non-GAAP)	(aa), (ee)	(2)%	5%	5%	8%	(1)%	(1)%	3%
LACA region transactions	(aa), (ee)	4%	7%	3%	2%	(2)%	(3)%	0%

APAC region revenues (GAAP)	(aa), (ff)	(7)%	(7)%	(10)%	(11)%	(2)%	(6)%	(7)%
APAC region foreign currency translation impact	(k)	2%	2%	4%	6%	3%	2%	4%
Adjusted APAC region revenues (non-GAAP)	(aa), (ff)	(5)%	(5)%	(6)%	(5)%	1%	(4)%	(3)%
APAC region transactions	(aa), (ff)	6%	1%	7%	6%	11%	7%	8%

% of CMT Revenue
NA region revenues	(aa), (bb)	39%	37%	38%	40%	39%	39%	39%
EU & CIS region revenues	(aa), (cc)	25%	25%	24%	25%	27%	27%	26%
MEASA region revenues	(aa), (dd)	18%	21%	21%	18%	17%	17%	18%
LACA region revenues	(aa), (ee)	12%	11%	12%	12%	11%	12%	12%
APAC region revenues	(aa), (ff)	6%	6%	5%	5%	6%	5%	5%

Branded Digital revenues	(aa), (gg)	23%	22%	23%	24%	25%	25%	24%

Consumer Services (CS)
Revenues (GAAP) - YoY % change		(1)%	13%	5%	21%	32%	56%	28%
Adjusted revenues (non-GAAP) - YoY % change	(i)	6%	17%	8%	14%	15%	23%	15%
Operating margin		27%	29%	21%	11%	9%	11%	13%

% of Total Company Revenue (GAAP)
Consumer Money Transfer segment revenues		93%	92%	92%	90%	90%	89%	90%
Consumer Services segment revenues		7%	7%	8%	10%	10%	11%	10%
Business Solutions segment revenues		0%	1%	0%	0%	0%	0%	0%

____________________
*		See the "Notes to Key Statistics" section of the press release for the applicable Note references and the reconciliation of non-GAAP financial measures, unless already reconciled herein.

THE WESTERN UNION COMPANY

NOTES TO KEY STATISTICS

(Unaudited)

(in millions, unless indicated otherwise)

Western Union's management believes the non-GAAP financial measures presented within this press release and related tables provide meaningful supplemental information regarding the Company's results to assist management, investors, analysts, and others in understanding the Company's financial results and to better analyze operating, profitability, and other financial performance trends in the Company's underlying business because they provide consistency and comparability to prior periods or eliminate currency volatility, increasing the comparability of the Company's underlying results and trends.

A non-GAAP financial measure should not be considered in isolation or as a substitute for the most comparable GAAP financial measure. A non-GAAP financial measure reflects an additional way of viewing aspects of the Company's operations that, when viewed with the Company's GAAP results and the reconciliation to the corresponding GAAP financial measure, provides a more complete understanding of the Company's business. Users of the financial statements are encouraged to review the Company's financial statements and publicly-filed reports in their entirety and not to rely on any single financial measure. A reconciliation of non-GAAP financial measures to the most directly comparable GAAP financial measures is included below, where not previously reconciled above.

		Notes	4Q23			FY2023			1Q24			2Q24			3Q24			4Q24			FY2024
	Consolidated Metrics
(a)	Revenues (GAAP)		$	1,052.3		$	4,357.0		$	1,049.1		$	1,066.4		$	1,036.0		$	1,058.2		$	4,209.7
	Foreign currency translation and Argentina inflation impact	(k)		1.2			15.4			5.6			6.4			(5.5	)		(17.6	)		(11.1	)
	Revenues, constant currency, net of Argentina inflation (non-GAAP)			1,053.5			4,372.4			1,054.7			1,072.8			1,030.5			1,040.6			4,198.6
	Less Business Solutions revenues, constant currency (non-GAAP)	(k), (n)		—			(29.9	)		—			—			—			—			—
	Adjusted revenues (non-GAAP)		$	1,053.5		$	4,342.5		$	1,054.7		$	1,072.8		$	1,030.5		$	1,040.6		$	4,198.6
	Less Iraq revenues (GAAP)	(t)		(32.5	)		(263.0	)		(64.9	)		(34.3	)		(9.5	)		(6.6	)		(115.3	)
	Adjusted revenues, excluding Iraq (non-GAAP)		$	1,021.0		$	4,079.5		$	989.8		$	1,038.5		$	1,021.0		$	1,034.0		$	4,083.3
	Prior year revenues (GAAP)		$	1,091.9		$	4,475.5		$	1,036.9		$	1,170.0		$	1,097.8		$	1,052.3		$	4,357.0
	Less prior year revenues from Business Solutions (GAAP)	(n)		(29.5	)		(196.9	)		(15.4	)		(14.3	)		—			—			(29.7	)
	Adjusted prior year revenues (non-GAAP)		$	1,062.4		$	4,278.6		$	1,021.5		$	1,155.7		$	1,097.8		$	1,052.3		$	4,327.3
	Less prior year revenues from Iraq (GAAP)	(t)		(4.0	)		(15.1	)		(25.3	)		(118.4	)		(86.8	)		(32.5	)		(263.0	)
	Adjusted prior year revenues, excluding Iraq (non-GAAP)		$	1,058.4		$	4,263.5		$	996.2		$	1,037.3		$	1,011.0		$	1,019.8		$	4,064.3
	Revenues (GAAP) - YoY % change			(4)	%		(3)	%		1	%		(9)	%		(6)	%		1	%		(3)	%
	Revenues, constant currency, net of Argentina inflation (non-GAAP) - YoY% change			(4)	%		(2)	%		2	%		(8)	%		(6)	%		(1)	%		(4)	%
	Adjusted revenues (non-GAAP) - YoY % change			(1)	%		1	%		3	%		(7)	%		(6)	%		(1)	%		(3)	%
	Adjusted revenues, excluding Iraq (non-GAAP) - YoY % change			(4)	%		(4)	%		(1)	%		0	%		1	%		1	%		0	%

(b)	Operating income (GAAP)		$	159.3		$	817.5		$	192.1		$	190.7		$	164.9		$	178.1		$	725.8
	Acquisition, separation, and integration costs	(m)		0.2			3.1			0.1			0.5			1.7			1.8			4.1
	Amortization and impairment of acquisition-related intangible assets	(p)		—			—			—			2.0			0.2			0.2			2.4
	Redeployment program costs	(o)		10.0			29.5			14.0			9.4			18.0			—			41.4
	Severance costs	(u)		—			—			—			—			—			1.2			1.2
	Russia asset impairments and termination costs	(r)		—			—			—			—			12.7			2.1			14.8
	Less Business Solutions operating income	(n)		—			(3.6	)		—			—			—			—			—
	Adjusted operating income (non-GAAP)		$	169.5		$	846.5		$	206.2		$	202.6		$	197.5		$	183.4		$	789.7
	Operating margin (GAAP)			15	%		19	%		18	%		18	%		16	%		17	%		17	%
	Adjusted operating margin (non-GAAP)			16	%		20	%		20	%		19	%		19	%		17	%		19	%

(c)	Net income (GAAP)		$	127.0		$	626.0		$	142.7		$	141.0		$	264.8		$	385.7		$	934.2
	Acquisition, separation, and integration costs	(m)		0.2			3.1			0.1			0.5			1.7			1.8			4.1
	Amortization and impairment of acquisition-related intangible assets	(p)		—			—			—			2.0			0.2			0.2			2.4
	Business Solutions gain	(n)		—			(18.0	)		—			—			—			—			—
	Redeployment program costs	(o)		10.0			29.5			14.0			9.4			18.0			—			41.4
	Severance costs	(u)		—			—			—			—			—			1.2			1.2
	Russia asset impairments, termination costs, and currency remeasurement	(r)		—			—			—			—			13.7			3.0			16.7
	IRS settlement	(s)		—			—			—			—			(137.8	)		—			(137.8	)
	Non-cash tax impacts of international reorganization	(v)		—			—			—			—			—			(255.2	)		(255.2	)
	Income tax expense/(benefit) from other adjustments	(m), (n), (o), (p), (q), (r), (u)		(4.6	)		4.6			(1.5	)		(4.0	)		(5.6	)		(1.1	)		(12.2	)
	Adjusted net income (non-GAAP)		$	132.6		$	645.2		$	155.3		$	148.9		$	155.0		$	135.6		$	594.8

(d)	Net income (GAAP)		$	127.0		$	626.0		$	142.7		$	141.0		$	264.8		$	385.7		$	934.2
	Provision for/(benefit from) income taxes			17.1			119.8			27.3			24.2			(129.1	)		(238.0	)		(315.6	)
	Interest income			(4.6	)		(15.6	)		(3.1	)		(3.7	)		(2.8	)		(2.3	)		(11.9	)
	Interest expense			26.3			105.3			26.1			31.1			32.2			30.4			119.8
	Depreciation and amortization			45.1			183.6			46.6			46.1			43.0			43.4			179.1
	Stock-based compensation expense			8.7			35.9			8.7			10.2			9.5			10.5			38.9
	Other (income)/expense, net			(6.5	)		—			(0.9	)		(1.9	)		(0.2	)		2.3			(0.7	)
	Business Solutions gain	(n)		—			(18.0	)		—			—			—			—			—
	Acquisition, separation, and integration costs	(m)		0.2			3.1			0.1			0.5			1.7			1.8			4.1
	Amortization and impairment of acquisition-related intangible assets	(p)		—			—			—			2.0			0.2			0.2			2.4
	Redeployment program costs	(o)		10.0			29.5			14.0			9.4			18.0			—			41.4
	Severance costs	(u)		—			—			—			—			—			1.2			1.2
	Russia asset impairments and termination costs	(r)		—			—			—			—			12.7			2.1			14.8
	Less Business Solutions operating income	(n)		—			(3.6	)		—			—			—			—			—
	Adjusted EBITDA (non-GAAP)	(l)	$	223.3		$	1,066.0		$	261.5		$	258.9		$	250.0		$	237.3		$	1,007.7

(e)	Effective tax rate (GAAP)			12	%		16	%		16	%		15	%		(95)	%		(161)	%		(51)	%
	IRS settlement	(s)		0	%		0	%		0	%		0	%		102	%		0	%		22	%
	Non-cash tax impacts of international reorganization	(v)		0	%		0	%		0	%		0	%		0	%		173	%		41	%
	Other adjustments	(m), (n), (o), (p), (q), (r), (u)		2	%		(1)	%		0	%		1	%		1	%		0	%		1	%
	Adjusted effective tax rate (non-GAAP)			14	%		15	%		16	%		16	%		8	%		12	%		13	%

(f)	Diluted earnings per share (GAAP) ($- dollars)		$	0.35		$	1.68		$	0.41		$	0.41		$	0.78		$	1.13		$	2.74
	Pretax impacts from the following:
	Acquisition, separation, and integration costs	(m)		—			0.01			—			—			—			0.01			0.01
	Amortization and impairment of acquisition-related intangible assets	(p)		—			—			—			0.01			—			—			0.01
	Business Solutions gain	(n)		—			(0.05	)		—			—			—			—			—
	Redeployment program costs	(o)		0.03			0.08			0.04			0.03			0.05			—			0.12
	Severance costs	(u)		—			—			—			—			—			—			—
	Russia asset impairments, termination costs, and currency remeasurement	(r)		—			—			—			—			0.04			0.01			0.05
	Income tax expense/(benefit) impacts from the following:
	IRS settlement	(s)		—			—			—			—			(0.40	)		—			(0.40	)
	Non-cash tax impacts of international reorganization	(v)		—			—			—			—			—			(0.75	)		(0.75	)
	Other adjustments	(m), (n), (o), (p), (q), (r), (u)		(0.01	)		0.02			—			(0.01	)		(0.01	)		—			(0.04	)
	Adjusted diluted earnings per share (non-GAAP) ($- dollars)		$	0.37		$	1.74		$	0.45		$	0.44		$	0.46		$	0.40		$	1.74

	CMT Segment Metrics
(g)	Revenues (GAAP)		$	975.5		$	4,005.0		$	962.0		$	965.0		$	932.2		$	938.8		$	3,798.0
	Foreign currency translation and Argentina inflation impact	(k)		(3.4	)		4.6			2.5			12.7			7.4			7.5			30.1
	Revenues, constant currency, net of Argentina inflation (non-GAAP)			972.1			4,009.6			964.5			977.7			939.6			946.3			3,828.1
	Less Iraq revenues (GAAP)	(t)		(32.5	)		(263.0	)		(64.9	)		(34.3	)		(9.5	)		(6.6	)		(115.3	)
	Adjusted revenues, excluding Iraq (non-GAAP)		$	939.6		$	3,746.6		$	899.6		$	943.4		$	930.1		$	939.7		$	3,712.8
	Prior year revenues (GAAP)		$	985.2		$	3,993.5		$	938.3		$	1,072.2		$	1,019.0		$	975.5		$	4,005.0
	Less prior year revenues from Iraq (GAAP)	(t)		(4.0	)		(15.1	)		(25.3	)		(118.4	)		(86.8	)		(32.5	)		(263.0	)
	Prior year revenues, excluding Iraq (non-GAAP)		$	981.2		$	3,978.4		$	913.0		$	953.8		$	932.2		$	943.0		$	3,742.0
	Revenues (GAAP) - YoY % change			(1)	%		0	%		3	%		(10)	%		(9)	%		(4)	%		(5)	%
	Adjusted revenues (non-GAAP) - YoY % change			(1)	%		0	%		3	%		(9)	%		(8)	%		(3)	%		(4)	%
	Adjusted revenues, excluding Iraq (non-GAAP) - YoY % change			(4)	%		(6)	%		(1)	%		(1)	%		0	%		0	%		(1)	%

(h)	Cross-border principal, as reported ($- billions)		$	25.2		$	101.7		$	24.6		$	25.9		$	25.9		$	26.5		$	102.9
	Foreign currency translation impact	(k)		(0.2	)		0.0			0.0			0.3			0.1			0.2			0.6
	Cross-border principal, constant currency ($- billions)		$	25.0		$	101.7		$	24.6		$	26.2		$	26.0		$	26.7		$	103.5
	Prior year cross-border principal, as reported ($- billions)		$	23.4		$	93.6		$	23.0		$	27.5		$	26.0		$	25.2		$	101.7
	Cross-border principal, as reported - YoY % change			8	%		9	%		7	%		(6)	%		0	%		5	%		1	%
	Cross-border principal, constant currency - YoY % change			7	%		9	%		7	%		(5)	%		0	%		6	%		2	%

Western Union Reports Fourth Quarter and Full Year 2024 Results