Harte Hanks, Inc. operates as a customer experience company in the United States and internationally. It operates through three segments: Marketing Services, Customer Care, and Fulfillment & Logistics Services. The company provides customer relationship management strategic services, including experience mapping, acquisition/winback initiatives, up-sell/cross-sell efforts, and retention, loyalty, and advocacy programs; audience identification and prioritization, predictive modeling, and data strategy services; data hygiene and cleansing services; print, broadcast, direct mail, website, app, display, social, mobile, search engine marketing, and voice services; and Website and app development, e-commerce enablement, database building and management, platform architecture creation, and marketing automation technology services. It also offers contact center solutions, such as customer service comprising product information requests, product features descriptions, activating customer accounts, resolving complaints, cross-selling/up-selling, billing inquiries, address changes, claims, ordering/reservations, prequalification and warranty management, and health information and sales information; social media support consisting of respond to customer inquiries, product feature descriptions, and complaint resolution; and technical support, including handling inquiries regarding hardware, software, communications services and equipment, and Internet access technology and portal usage. In addition, the company provides product and mail fulfillment solutions, such as printing on demand, managing product recalls, and distributing literature and promotional products; third-party logistics and freight optimization services; and full-service direct mail services. It primarily serves B2B, consumer brand, financial services, retail, and healthcare vertical markets. Harte Hanks, Inc. was founded in 1923 and is headquartered in Austin, Texas.
IPO Year:
Exchange: NASDAQ
Website: https://www.hartehanks.com
CHELMSFORD, MA / ACCESSWIRE / December 10, 2024 / Harte Hanks, Inc. (NASDAQ:HHS), the 101-year-old Massachusetts-based global customer experience company, today announced it's collaborating with Reddy, a contact center coaching and training platform that uses AI to help businesses automate and optimize their contact centers.Reddy is an all-in-one coaching platform powered by AI. It is the only customizable system that provides simulation training, copilot technology (to advise agents during calls) and call monitoring/metrics. Harte Hanks will use Reddy's platform to support global call center operations by improving agent onboarding, automating training, and providing agent feedback."AI is t
CHELMSFORD, MA / ACCESSWIRE / November 14, 2024 / Harte Hanks, Inc. (NASDAQ:HHS), a leading global customer experience company focused on bringing companies closer to customers for over 100 years, today announced financial results for the third quarter ended September 30, 2024.Kirk Davis, Chief Executive Officer, stated: "In Q3, we continued to focus on improving our sales execution. As we approach 2025, we are strategically positioned to capitalize on key growth opportunities through our newly established Customer Excellence and Growth (CEG) division. Under the leadership of our company's first Chief Customer and Data Officer, this division unifies our sales and customer organizations, focu
CHELMSFORD, MA / ACCESSWIRE / October 31, 2024 / Harte Hanks, Inc. (NASDAQ:HHS), a leading global customer experience company focused on bringing companies closer to customers for over 100 years, announced today that the company will release financial results for the third quarter of 2024, the period ended September 30, 2024, on Thursday, November 14, 2024, after the close of the market.The Company will host a conference call and live webcast to discuss these results at 4:30 p.m. EDT on the same day. Interested parties may access the webcast at https://www.webcaster4.com/Webcast/Page/2810/51436 or access the conference call by dialing 888-506-0062 in the United States or 973-528-0011 from ou
CHELMSFORD, MA / ACCESSWIRE / September 16, 2024 / Harte Hanks, Inc. (NASDAQ:HHS), a global leader in customer experience for over 100 years, today announced a leadership transition within its sales organization.Jason Chapman, a seasoned executive known for driving business transformation and leading global go-to-market teams, has been appointed as Interim Global Head of Sales and Marketing. Chapman takes over for Kelly Waller, who has stepped down as part of a planned departure due to personal reasons.Kirk Davis, Chief Executive Officer, remarked: "The entire Harte Hanks team fully supports Kelly in her decision and wishes her the best as she moves forward. Kelly's leadership has been instr
CHELMSFORD, MA / ACCESSWIRE / August 19, 2024 / Harte Hanks, Inc. (NASDAQ:HHS), the 101-year-old Massachusetts-based global customer experience company, today announced it is collaborating with Outreach, a best-in-class execution platform built for intelligent revenue workflows. By working together each company will join to bring customers enhanced turnkey sales solutions. Through this cooperation agreement, Harte Hanks and Outreach will integrate their strengths with one goal: to deliver superior customer relationship management and end-user customer experiences. Together the two companies will leverage joint marketing initiatives and co-branded campaigns to reach a wider audience.Harte Han
Sankar-King brings a proven track record of leveraging data assets to drive customer outcomes CHELMSFORD, MA / ACCESSWIRE / August 8, 2024 / Harte Hanks, Inc. (NASDAQ:HHS), a leading global customer experience company focused on bringing companies closer to customers for over 100 years, announced today that Sharona Sankar-King, a highly experienced strategy, business, and operational excellence leader, will be joining Harte Hanks as Chief Customer and Data Officer, a key new position on the senior leadership team. Ms. Sankar-King is coming to Harte Hanks from her years at Bain & Company, where she served as an Expert Partner and global leader in Engagement & Marketing. She will be based in N
Sales transformation completed in April, accelerating sales pipeline growthCost initiatives identified through Project Elevate progressing wellAppointment of first Chief Customer and Data Officer ushers in new era of customer leadershipSuccessfully completed termination of Pension Plan I, leaving cash balance of $11 million and no debt CHELMSFORD, MA / ACCESSWIRE / August 8, 2024 / Harte Hanks, Inc. (NASDAQ:HHS), a leading global customer experience company focused on bringing companies closer to customers for over 100 years, today announced financial results for the second quarter ended June 30, 2024.Kirk Davis, Chief Executive Officer, said: "In my first year, I have been laser-focused on
CHELMSFORD, MA / ACCESSWIRE / July 25, 2024 / Harte Hanks, Inc. (NASDAQ:HHS), a leading global customer experience company focused on bringing companies closer to customers for over 100 years, announced today that the company will release financial results for the second quarter of 2024, the period ended June 30, 2024, on Thursday, August 8, 2024, after the close of the market.The Company will host a conference call and live webcast to discuss these results at 4:30 p.m. EDT on the same day. Interested parties may access the webcast at https://www.webcaster4.com/Webcast/Page/2810/50867 or access the conference call by dialing 888-506-0062 in the United States or 973-528-0011 from outside the
Nationwide to Provide Benefits to Plan I Pension Members as of August 2024 CHELMSFORD, MA / ACCESSWIRE / June 25, 2024 / Harte Hanks, Inc. (NASDAQ:HHS), a leading global customer experience company focused on bringing companies closer to customers for over 100 years, announced today the successful divestment and termination of its obligations related to Qualified Pension Plan I ("Plan I"), effective as of August 2024.On June 18, 2024, Harte Hanks selected and signed formal commitment letters with Nationwide to provide pension benefits to its Plan I pension members, commencing as of August 2024. Nationwide's Pension Risk Transfer business leverages more than 60 years of annuity, defined benef
ANDOVER, Mass., June 24, 2024 (GLOBE NEWSWIRE) -- Byrna Technologies Inc. ("Byrna" or the "Company") (NASDAQ:BYRN), a technology company, specializing in the development, manufacture, and sale of innovative less-lethal personal security solutions, has appointed Lauri Kearnes as Chief Financial Officer ("CFO"), effective July 15, 2024. Kearnes is already working with the Company to ensure a smooth transition. Kearnes brings over 20 years of experience in financial and operating leadership, most recently serving as CFO for Harte Hanks (NASDAQ:HHS), a Massachusetts-based global customer experience (CX) strategy company. At Harte Hanks, she oversaw all finance, accounting, and human resources
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CHELMSFORD, MA / ACCESSWIRE / November 14, 2024 / Harte Hanks, Inc. (NASDAQ:HHS), a leading global customer experience company focused on bringing companies closer to customers for over 100 years, today announced financial results for the third quarter ended September 30, 2024.Kirk Davis, Chief Executive Officer, stated: "In Q3, we continued to focus on improving our sales execution. As we approach 2025, we are strategically positioned to capitalize on key growth opportunities through our newly established Customer Excellence and Growth (CEG) division. Under the leadership of our company's first Chief Customer and Data Officer, this division unifies our sales and customer organizations, focu
CHELMSFORD, MA / ACCESSWIRE / October 31, 2024 / Harte Hanks, Inc. (NASDAQ:HHS), a leading global customer experience company focused on bringing companies closer to customers for over 100 years, announced today that the company will release financial results for the third quarter of 2024, the period ended September 30, 2024, on Thursday, November 14, 2024, after the close of the market.The Company will host a conference call and live webcast to discuss these results at 4:30 p.m. EDT on the same day. Interested parties may access the webcast at https://www.webcaster4.com/Webcast/Page/2810/51436 or access the conference call by dialing 888-506-0062 in the United States or 973-528-0011 from ou
CHELMSFORD, MA / ACCESSWIRE / September 16, 2024 / Harte Hanks, Inc. (NASDAQ:HHS), a global leader in customer experience for over 100 years, today announced a leadership transition within its sales organization.Jason Chapman, a seasoned executive known for driving business transformation and leading global go-to-market teams, has been appointed as Interim Global Head of Sales and Marketing. Chapman takes over for Kelly Waller, who has stepped down as part of a planned departure due to personal reasons.Kirk Davis, Chief Executive Officer, remarked: "The entire Harte Hanks team fully supports Kelly in her decision and wishes her the best as she moves forward. Kelly's leadership has been instr
Sankar-King brings a proven track record of leveraging data assets to drive customer outcomes CHELMSFORD, MA / ACCESSWIRE / August 8, 2024 / Harte Hanks, Inc. (NASDAQ:HHS), a leading global customer experience company focused on bringing companies closer to customers for over 100 years, announced today that Sharona Sankar-King, a highly experienced strategy, business, and operational excellence leader, will be joining Harte Hanks as Chief Customer and Data Officer, a key new position on the senior leadership team. Ms. Sankar-King is coming to Harte Hanks from her years at Bain & Company, where she served as an Expert Partner and global leader in Engagement & Marketing. She will be based in N
Sales transformation completed in April, accelerating sales pipeline growthCost initiatives identified through Project Elevate progressing wellAppointment of first Chief Customer and Data Officer ushers in new era of customer leadershipSuccessfully completed termination of Pension Plan I, leaving cash balance of $11 million and no debt CHELMSFORD, MA / ACCESSWIRE / August 8, 2024 / Harte Hanks, Inc. (NASDAQ:HHS), a leading global customer experience company focused on bringing companies closer to customers for over 100 years, today announced financial results for the second quarter ended June 30, 2024.Kirk Davis, Chief Executive Officer, said: "In my first year, I have been laser-focused on
CHELMSFORD, MA / ACCESSWIRE / July 25, 2024 / Harte Hanks, Inc. (NASDAQ:HHS), a leading global customer experience company focused on bringing companies closer to customers for over 100 years, announced today that the company will release financial results for the second quarter of 2024, the period ended June 30, 2024, on Thursday, August 8, 2024, after the close of the market.The Company will host a conference call and live webcast to discuss these results at 4:30 p.m. EDT on the same day. Interested parties may access the webcast at https://www.webcaster4.com/Webcast/Page/2810/50867 or access the conference call by dialing 888-506-0062 in the United States or 973-528-0011 from outside the
Nationwide to Provide Benefits to Plan I Pension Members as of August 2024 CHELMSFORD, MA / ACCESSWIRE / June 25, 2024 / Harte Hanks, Inc. (NASDAQ:HHS), a leading global customer experience company focused on bringing companies closer to customers for over 100 years, announced today the successful divestment and termination of its obligations related to Qualified Pension Plan I ("Plan I"), effective as of August 2024.On June 18, 2024, Harte Hanks selected and signed formal commitment letters with Nationwide to provide pension benefits to its Plan I pension members, commencing as of August 2024. Nationwide's Pension Risk Transfer business leverages more than 60 years of annuity, defined benef
Enhanced Leadership, Revamped Sales Organization, Drive Improved Sales Efficiency and Customer Retention CHELMSFORD, MA / ACCESSWIRE / May 9, 2024 / Harte Hanks, Inc. (NASDAQ:HHS), a leading global customer experience company focused on bringing companies closer to customers for over 100 years, today announced financial results for the first quarter ended March 31, 2024.Kirk Davis, Chief Executive Officer, said: "Harte Hanks has transformed its senior leadership team, adding relevant and accomplished executives to reinvigorate our sales and finance organizations, as well as our newly established Transformation Office. In the coming weeks, we will add a Chief Customer Officer to ensure we pla
CHELMSFORD, MA / ACCESSWIRE / April 25, 2024 / Harte Hanks, Inc. (NASDAQ:HHS), a leading global customer experience company focused on bringing companies closer to customers for over 100 years, announced today that the company will release financial results for the first quarter of 2024, the period ended March 31, 2024, on Thursday, May 9, 2024, after the close of the market.The Company will host a conference call and live webcast to discuss these results at 4:30 p.m. EDT on the same day. Interested parties may access the webcast at https://www.webcaster4.com/Webcast/Page/2810/50446 or access the conference call by dialing 888-506-0062 in the United States or 973-528-0011 from outside the U.
Project "Elevate" Sales and Marketing Transformation Revamped for Strategic Growth;Anticipate approximately $6 Million in 2024 Cost Reductions, $16 Million over Two Years;Ends Year with $18 Million of Cash and No DebtCHELMSFORD, MA / ACCESSWIRE / March 14, 2024 / Harte Hanks, Inc. (NASDAQ:HHS), a leading global customer experience company focused on bringing companies closer to customers for over 100 years, today announced financial results for the fourth quarter and year ended December 31, 2023.Kirk Davis, Chief Executive Officer, said: " Project Elevate , the outcome of a comprehensive review of our business in collaboration with newly hired executive sales leadership and respected consult
CHELMSFORD, MA / ACCESSWIRE / December 10, 2024 / Harte Hanks, Inc. (NASDAQ:HHS), the 101-year-old Massachusetts-based global customer experience company, today announced it's collaborating with Reddy, a contact center coaching and training platform that uses AI to help businesses automate and optimize their contact centers.Reddy is an all-in-one coaching platform powered by AI. It is the only customizable system that provides simulation training, copilot technology (to advise agents during calls) and call monitoring/metrics. Harte Hanks will use Reddy's platform to support global call center operations by improving agent onboarding, automating training, and providing agent feedback."AI is t
CHELMSFORD, MA / ACCESSWIRE / August 19, 2024 / Harte Hanks, Inc. (NASDAQ:HHS), the 101-year-old Massachusetts-based global customer experience company, today announced it is collaborating with Outreach, a best-in-class execution platform built for intelligent revenue workflows. By working together each company will join to bring customers enhanced turnkey sales solutions. Through this cooperation agreement, Harte Hanks and Outreach will integrate their strengths with one goal: to deliver superior customer relationship management and end-user customer experiences. Together the two companies will leverage joint marketing initiatives and co-branded campaigns to reach a wider audience.Harte Han
ANDOVER, Mass., June 24, 2024 (GLOBE NEWSWIRE) -- Byrna Technologies Inc. ("Byrna" or the "Company") (NASDAQ:BYRN), a technology company, specializing in the development, manufacture, and sale of innovative less-lethal personal security solutions, has appointed Lauri Kearnes as Chief Financial Officer ("CFO"), effective July 15, 2024. Kearnes is already working with the Company to ensure a smooth transition. Kearnes brings over 20 years of experience in financial and operating leadership, most recently serving as CFO for Harte Hanks (NASDAQ:HHS), a Massachusetts-based global customer experience (CX) strategy company. At Harte Hanks, she oversaw all finance, accounting, and human resources
CHELMSFORD, MA / ACCESSWIRE / February 5, 2024 / Harte Hanks, Inc. (NASDAQ:HHS), a leading global customer experience company focused on bringing companies closer to customers for 100 years, today announced the appointment of two senior executives to newly-created roles reporting to Kelly Waller, Senior Vice President of Sales and Marketing.Varsha Tomar was named Vice President, Partnerships, and will oversee the identification, cultivation, and management of strategic B2B sales partnerships that will enable Harte Hanks to drive incremental revenue. She will oversee joint alliances, resellers/white labelers of Harte Hanks services and manage a team of Inside Partner Account Managers. Ms. Tom
After relocating its Headquarters to Massachusetts, the 100-year-old public company is optimizing its growth strategy with operational and leadership advancementsCHELMSFORD, MA / ACCESSWIRE / January 3, 2024 / Harte Hanks, Inc. (NASDAQ:HHS), a global sales, marketing, and customer experience company with 3,000 employees in 10 offices worldwide, announced this week the addition of corporate advertising leader Elizabeth Ross to the Board of Directors, effective January 2, 2024. Ross's appointment to the Board is a well-planned part of Harte Hanks' exciting growth-phase strategy, launched in 2023 with the company's 100-year anniversary and appointment of industry-veteran Kirk Davis as the new C