Twilio Inc., together with its subsidiaries, provides a cloud communications platform that enables developers to build, scale, and operate customer engagement within software applications in the United States and internationally. Its customer engagement platform provides a set of application programming interfaces that handle the higher-level communication logic needed for nearly every type of customer engagement, as well as enable developers to embed voice, messaging, video, and email capabilities into their applications. The company was incorporated in 2008 and is headquartered in San Francisco, California.
IPO Year: 2016
Exchange: NYSE
Website: twilio.com
| Date | Price Target | Rating | Analyst |
|---|---|---|---|
| 6/6/2025 | Overweight | KeyBanc Capital Markets | |
| 5/5/2025 | $99.00 | Reduce → Hold | HSBC Securities |
| 2/24/2025 | $144.00 → $160.00 | Equal-Weight → Overweight | Morgan Stanley |
| 1/27/2025 | $135.00 → $152.00 | Buy | Monness Crespi & Hardt |
| 1/27/2025 | $77.00 → $185.00 | Neutral → Buy | Goldman |
| 1/24/2025 | $115.00 → $160.00 | Neutral → Outperform | Robert W. Baird |
| 1/8/2025 | $85.00 → $140.00 | Neutral → Outperform | Mizuho |
| 11/15/2024 | $135.00 | Neutral → Buy | Monness Crespi & Hardt |
| 11/12/2024 | $80.00 → $120.00 | Equal Weight → Overweight | Wells Fargo |
| 6/28/2024 | $75.00 | Buy | Tigress Financial |
71% of consumers abandon irrelevant experiences — brands that personalize in real time and prioritize transparency are winning hearts, trust, and revenue Twilio (NYSE:TWLO), the customer engagement platform that drives real-time, personalized experiences for leading brands, today released its sixth annual State of Customer Engagement Report. Based on a global survey of more than 7,600 consumers and 600+ business leaders across 18 countries, the report underscores a powerful trend: AI is driving clear ROI—but unless businesses also earn consumer trust and deliver relevance in the moment, they risk leaving real value on the table. In a macroeconomic climate where every dollar counts, the
A live webcast will be available on Twilio's investor relations website Twilio (NYSE:TWLO), the customer engagement platform that drives real-time, personalized experiences for today's leading brands, today announced that Chief Executive Officer Khozema Shipchandler will participate in a fireside chat at the William Blair 45th Annual Growth Stock Conference on Wednesday, June 4, 2025 at 6:40 a.m. (PT) / 9:40 a.m. (ET). A live webcast and replay will be available on Twilio's investor relations website at investors.twilio.com. Disclosure Information Twilio uses its investor relations website (https://investors.twilio.com) and the X (formerly "Twitter") accounts of the company (@twilio
Twilio's platform will serve as the infrastructure layer for every customer interaction Innovations across communications, data, and AI unlock new levels of personalization, security, compliance, productivity, and ROI for Twilio's more than 335,000 active customer accounts and more than 10 million developers Twilio (NYSE:TWLO), the customer engagement platform that drives real-time, personalized experiences for today's leading brands, kicked off its user conference, SIGNAL, with a preview of its next generation platform – optimized for seamless customer engagement in an AI- and data-powered world. The company also announced enhanced Customer Data Platform (CDP) capabilities and significan
Twilio to develop conversational AI solutions built on Microsoft Azure AI Foundry and Twilio's customer engagement platform Twilio Chief Executive Officer, Khozema Shipchandler, will be joined by Microsoft Chairman and Chief Executive Officer, Satya Nadella, for a pre-recorded, virtual fireside chat at Twilio SIGNAL Twilio (NYSE:TWLO), the customer engagement platform that drives real-time, personalized experiences for today's leading brands, today announced at Twilio SIGNAL a multi-year strategic partnership with Microsoft to accelerate adoption of conversational AI solutions for customer engagement. The collaboration unlocks potential for more than 10 million Twilio developers and thous
Revenue of $1.17 billion, up 12% year-over-year; raised full year organic revenue growth guidance to 7.5% to 8.5% GAAP Income from Operations of $23 million, a $67 million improvement year-over-year Non-GAAP Income from Operations of $213 million; raised full year guidance to $850 to $875 million Twilio (NYSE:TWLO), the customer engagement platform that drives real-time, personalized experiences for today's leading brands, reported financial results for its first quarter ended March 31, 2025. "Twilio saw another quarter of revenue growth acceleration and double-digit growth, illustrating that our commitment to operating with more discipline, rigor, and focus is paying off," said Kho
Twilio Inc. (NYSE:TWLO), the customer engagement platform that drives real-time, personalized experiences for today's leading brands, today announced that its first quarter 2025 results will be released on Thursday, May 1, 2025, after market close. Twilio will host a conference call at 2:00 p.m. (PT) / 5:00 p.m. (ET) on Thursday, May 1, 2025 to discuss its results with the investment community. Investors and analysts can register for the webcast at https://edge.media-server.com/mmc/p/qgo3e62v, and the live webcast and replay will also be available on the Twilio Investor Relations website at https://investors.twilio.com. The replay will be available until 11:59 p.m. (ET) on May 1, 2026. Twi
Top brands Best Buy, CLEAR, Rocket Mortgage, Vineyard Vines, and Zillow are honored for their innovative approach to customer engagement Twilio (NYSE:TWLO), the customer engagement platform that drives real-time, personalized experiences for leading brands, today announced the winners of its Excellence in Engagement Awards. This award evaluates organizations across industries including retail, healthcare, financial services, and real estate, and honors businesses that are pushing the boundaries of customer engagement and personalization with contextual data. Improving customer experiences is a priority for many brands as they try to close the customer experience gap, as 84% of businesses r
Twilio enables Cedar to streamline communications, elevating patient service and reducing provider costs with AI-driven automation and empathetic support Twilio (NYSE:TWLO), the customer engagement platform that drives real-time, personalized experiences for leading brands, and Cedar, the leading patient financial experience platform for healthcare providers, today announced Twilio is powering Cedar's patient communications across SMS and Voice, including via Twilio's AI-powered ConversationRelay service, with the goals of improving the patient financial experience, driving operational efficiency and delivering cost reduction. Navigating healthcare bills can be overwhelming, particularl
A live webcast will be available on Twilio's investor relations website Twilio (NYSE:TWLO), the customer engagement platform that drives real-time, personalized experiences for today's leading brands, today announced that Chief Executive Officer Khozema Shipchandler will participate in a fireside chat at the Morgan Stanley Technology, Media & Telecom Conference on Tuesday, March 4, 2025 at 8:30 a.m. (PT) / 11:30 a.m. (ET). A live webcast and replay will be available on Twilio's investor relations website at investors.twilio.com. Disclosure Information Twilio uses its investor relations website (https://investors.twilio.com) and the X (formerly "Twitter") accounts of the company (@twilio
Fourth Quarter Revenue of $1.19 billion, up 11% reported year-over-year Full Year Revenue of $4.46 billion, up 7% reported and 9% organic year-over-year Fourth Quarter GAAP Income from Operations of $14 million and Full Year GAAP Loss from Operations of $54 million Fourth Quarter and Full Year Non-GAAP Income from Operations of $197 million and $714 million, respectively Twilio (NYSE:TWLO), the customer engagement platform that drives real-time, personalized experiences for today's leading brands, reported financial results for its fourth quarter and full year ended December 31, 2024. "Twilio's focus on financial discipline, operational rigor, and innovation is paying off as
KeyBanc Capital Markets initiated coverage of Twilio with a rating of Overweight
HSBC Securities upgraded Twilio from Reduce to Hold and set a new price target of $99.00
Morgan Stanley upgraded Twilio from Equal-Weight to Overweight and set a new price target of $160.00 from $144.00 previously
Monness Crespi & Hardt reiterated coverage of Twilio with a rating of Buy and set a new price target of $152.00 from $135.00 previously
Goldman upgraded Twilio from Neutral to Buy and set a new price target of $185.00 from $77.00 previously
Robert W. Baird upgraded Twilio from Neutral to Outperform and set a new price target of $160.00 from $115.00 previously
Mizuho upgraded Twilio from Neutral to Outperform and set a new price target of $140.00 from $85.00 previously
Monness Crespi & Hardt upgraded Twilio from Neutral to Buy and set a new price target of $135.00
Wells Fargo upgraded Twilio from Equal Weight to Overweight and set a new price target of $120.00 from $80.00 previously
Tigress Financial initiated coverage of Twilio with a rating of Buy and set a new price target of $75.00
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Twilio's platform will serve as the infrastructure layer for every customer interaction Innovations across communications, data, and AI unlock new levels of personalization, security, compliance, productivity, and ROI for Twilio's more than 335,000 active customer accounts and more than 10 million developers Twilio (NYSE:TWLO), the customer engagement platform that drives real-time, personalized experiences for today's leading brands, kicked off its user conference, SIGNAL, with a preview of its next generation platform – optimized for seamless customer engagement in an AI- and data-powered world. The company also announced enhanced Customer Data Platform (CDP) capabilities and significan
Twilio Segment's Linked Audiences Beta now available for Amazon Redshift Twilio Segment and AWS customers gain expanded capabilities to drive smarter, more personalized customer interactions and stronger business outcomes Twilio (NYSE:TWLO), the customer engagement platform that drives real-time, personalized experiences for today's leading brands, today announced at AWS re:Invent 2024 the public beta availability of Linked Audiences in Twilio Segment for Amazon Redshift. The integration makes it easier for Twilio Segment and AWS customers to build audiences, enrich their customer profiles, and grow personalization at scale. "With Linked Audiences, Amazon Redshift users can now create
Former Twilio Segment Global Sales Executive brings deep leadership to Transcend's fast growing organization, with veteran Mike Orlick named to Global VP of Sales. Transcend, the next-generation data privacy and AI governance platform, today announced the appointment of Luke Arno as Chief Revenue Officer (CRO). As CRO, Luke will support Transcend's mission of fixing privacy for the enterprise, informed by his experience leading global revenue functions at Twilio Segment and Box, among others. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20241030964263/en/(Graphic: Transcend) "We're incredibly excited to welcome Luke to the team.
Former Box CMO will drive global marketing strategy Twilio management team expanded with recent hires of Chris Koehler, Inbal Shani, and Thomas Wyatt Twilio (NYSE:TWLO), the customer engagement platform that drives real-time, personalized experiences for today's leading brands, today announced that Chris Koehler has been appointed Chief Marketing Officer. Chris brings over 25 years of expertise in customer engagement and marketing technology, and a proven track record of driving growth and innovation at industry-leading companies. As CMO, Chris will report to Chief Executive Officer Khozema Shipchandler, and oversee Twilio's global marketing strategy, focusing on expanding brand aware
Byron Deeter, a Twilio Director Since 2010, to Retire from the Board by Twilio's 2024 Annual Meeting Twilio's Board of Directors Unanimously Votes to Seek Shareholder Approval for Declassification of Board Twilio (NYSE:TWLO), the customer engagement platform that drives real-time, personalized experiences for today's leading brands, today announced that Byron Deeter, who has served on the company's Board of Directors since 2010, will not seek reelection as a director and will retire from the Board prior to the company's 2024 Annual Meeting of Shareholders ("Annual Meeting"). The size of the Board will be reduced back to nine directors, effective as of Mr. Deeter's retirement. "On beha
Twilio (NYSE:TWLO), the customer engagement platform that drives real-time, personalized experiences for today's leading brands, today announced that it has appointed Andy Stafman, a partner at Sachem Head Capital Management LP ("Sachem Head"), to the company's Board of Directors, effective immediately. "Over the last year and a half, we have made important changes to accelerate our path to profitability and position Twilio to capitalize on the opportunities we see ahead," said Jeff Epstein, Chair of the Board for Twilio. "We look forward to benefiting from the addition of Andy's perspectives as an additional shareholder in the boardroom as we continue our strong oversight of the company'
Targets Break-Even Non-GAAP Income from Operations for Segment Business by Q2 2025 Accelerates Plan to Achieve Consolidated GAAP Operating Profitability to Q4 2025 Announces Appointment of Thomas Wyatt as President of Twilio Segment Twilio (NYSE:TWLO), the customer engagement platform that drives real-time, personalized experiences for today's leading brands, today announced the results of its operational review of its Segment business. The company also provided targets for FY 2024 and FY 2025, and announced an additional $2 billion share repurchase authorization that it is targeting to complete during FY 2024. In consideration of the recent underperformance of the Segment business,
Richard Dalzell Will Not Stand for Re-Election at Twilio's 2023 Annual Meeting Twilio (NYSE:TWLO), the customer engagement platform that drives real-time, personalized experiences for today's leading brands, today announced that Charlie Bell has been appointed to the Twilio Board of Directors, effective March 28, 2023. Bell is a member of Microsoft's Senior Leadership Team where he serves as Executive Vice President of Security, Compliance Identity, and Management. Charlie brings decades of experience in the technology industry that will enable him to provide unique insights as Twilio builds the world's leading Customer Engagement Platform. "Charlie is one of the most well respected and a
SAN FRANCISCO--(BUSINESS WIRE)--Twilio (NYSE:TWLO), the leading cloud communications platform, is pleased to welcome Deval Patrick, former governor of Massachusetts, to the Twilio Board of Directors. Patrick brings more than 30 years of executive and public sector experience to Twilio as the company strengthens its position as a leading customer engagement platform. “Deval is an impressive leader with broad business, finance, public policy and social impact acumen from decades of experience as a public servant and business leader at some of the world’s top companies,” said Jeff Lawson, CEO and co-founder of Twilio. “He brings a unique skill set that will be extremely valuable to
Revenue of $1.17 billion, up 12% year-over-year; raised full year organic revenue growth guidance to 7.5% to 8.5% GAAP Income from Operations of $23 million, a $67 million improvement year-over-year Non-GAAP Income from Operations of $213 million; raised full year guidance to $850 to $875 million Twilio (NYSE:TWLO), the customer engagement platform that drives real-time, personalized experiences for today's leading brands, reported financial results for its first quarter ended March 31, 2025. "Twilio saw another quarter of revenue growth acceleration and double-digit growth, illustrating that our commitment to operating with more discipline, rigor, and focus is paying off," said Kho
Twilio Inc. (NYSE:TWLO), the customer engagement platform that drives real-time, personalized experiences for today's leading brands, today announced that its first quarter 2025 results will be released on Thursday, May 1, 2025, after market close. Twilio will host a conference call at 2:00 p.m. (PT) / 5:00 p.m. (ET) on Thursday, May 1, 2025 to discuss its results with the investment community. Investors and analysts can register for the webcast at https://edge.media-server.com/mmc/p/qgo3e62v, and the live webcast and replay will also be available on the Twilio Investor Relations website at https://investors.twilio.com. The replay will be available until 11:59 p.m. (ET) on May 1, 2026. Twi
Fourth Quarter Revenue of $1.19 billion, up 11% reported year-over-year Full Year Revenue of $4.46 billion, up 7% reported and 9% organic year-over-year Fourth Quarter GAAP Income from Operations of $14 million and Full Year GAAP Loss from Operations of $54 million Fourth Quarter and Full Year Non-GAAP Income from Operations of $197 million and $714 million, respectively Twilio (NYSE:TWLO), the customer engagement platform that drives real-time, personalized experiences for today's leading brands, reported financial results for its fourth quarter and full year ended December 31, 2024. "Twilio's focus on financial discipline, operational rigor, and innovation is paying off as
Twilio Inc. (NYSE:TWLO), the customer engagement platform that drives real-time, personalized experiences for today's leading brands, today announced that its fourth quarter and fiscal year 2024 results will be released on Thursday, February 13, 2025, after market close. Twilio will host a conference call at 2:00 p.m. (PT) / 5:00 p.m. (ET) on Thursday, February 13, 2025 to discuss its results with the investment community. Investors and analysts can register for the webcast at https://edge.media-server.com/mmc/p/auzd77nc, and the live webcast and replay will also be available on the Twilio Investor Relations website at https://investors.twilio.com. The replay will be available until 11:59 p
Revenue of $1.134 billion, up 10% year-over-year GAAP Loss from Operations of $5 million, a $104 million improvement year-over-year Non-GAAP Income from Operations of $182 million; raised full year guidance to $700 to $710 million Twilio (NYSE:TWLO), the customer engagement platform that drives real-time, personalized experiences for today's leading brands, reported financial results for its third quarter ended September 30, 2024. "Twilio continues to operate with financial discipline, operating rigor, and focused innovation, which has enabled us to deliver a strong third quarter of double-digit revenue growth and solid free cash flow generation," said Khozema Shipchandler, CEO of T
Twilio Inc. (NYSE:TWLO), the customer engagement platform that drives real-time, personalized experiences for today's leading brands, today announced that its third quarter 2024 results will be released on Wednesday, October 30, 2024, after market close. Twilio will host a conference call at 2:00 p.m. (PT) / 5:00 p.m. (ET) on Wednesday, October 30, 2024 to discuss its results with the investment community. Investors and analysts can register for the webcast at https://edge.media-server.com/mmc/p/9p9439nk, and the live webcast and replay will also be available on the Twilio Investor Relations website at https://investors.twilio.com. The replay will be available until 11:59 p.m. (ET) on Octob
Revenue of $1.08 billion, up 4% reported and 7% organic year-over-year GAAP Loss from Operations of $19 million, a $123 million improvement year-over-year Non-GAAP Income from Operations of $175 million; raised full year guidance to $650 to $675 million Twilio (NYSE:TWLO), the customer engagement platform that drives real-time, personalized experiences for today's leading brands, reported financial results for its second quarter ended June 30, 2024. "We are running the business with increased rigor and discipline, as evidenced by a record quarter of revenue and non-GAAP income from operations, as well as another quarter of strong cash generation," said Khozema Shipchandler, CEO
Twilio Inc. (NYSE:TWLO), the customer engagement platform that drives real-time, personalized experiences for today's leading brands, today announced that its second quarter 2024 results will be released on Thursday, August 1, 2024, after market close. Twilio will host a conference call at 2:00 p.m. (PT) / 5:00 p.m. (ET) on Thursday, August 1, 2024 to discuss its results with the investment community. Investors and analysts can pre-register for the webcast at https://edge.media-server.com/mmc/p/oaqrjgio, and the live webcast and replay will also be available on the Twilio Investor Relations website at https://investors.twilio.com. The replay will be available until 11:59 p.m. (ET) on August
First Quarter Revenue of $1.05 billion, up 4% reported and 7% organic year-over-year First Quarter GAAP Loss from Operations of $44 million, an 84% improvement year-over-year First Quarter Non-GAAP Income from Operations of $160 million; raised full year guidance to $585 to $635 million Twilio (NYSE:TWLO), the customer engagement platform that drives real-time, personalized experiences for today's leading brands, reported financial results for its first quarter ended March 31, 2024. "We are operating with greater financial discipline, operational rigor, and focus on innovation than ever before," said Khozema Shipchandler, CEO of Twilio. "Our solid first quarter results build on
Twilio Inc. (NYSE:TWLO), the customer engagement platform that drives real-time, personalized experiences for today's leading brands, today announced that its first quarter 2024 results will be released on Tuesday, May 7, 2024, after market close. Twilio will host a conference call at 2:00 p.m. (PT) / 5:00 p.m. (ET) on Tuesday, May 7, 2024 to discuss its results with the investment community. Investors and analysts can pre-register for the webcast at https://edge.media-server.com/mmc/p/8d9eqc2g, and the live webcast and replay will also be available on the Twilio Investor Relations website at https://investors.twilio.com. The replay will be available until 11:59 p.m. (ET) on May 7, 2025.
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