Zendesk, Inc., a software development company, provides software as a service solutions for organizations in North America, Latin America, Europe, the Middle East, Africa, and the Asia Pacific. Its flagship product is Zendesk Support, a system for tracking, prioritizing, and solving customer support tickets across various channels. The company also offers Zendesk Chat, a live chat software to connect with customers on Websites, applications, and mobile devices; Zendesk Talk, a cloud-based call center software; Zendesk Guide, a knowledge base that powers customer self-service and support agent productivity; Zendesk Gather, a community forum software that allows customer end-users to connect and collaborate; Zendesk Sell, a sales customer relationship management (CRM) product solution to enhance productivity, processes, and pipeline visibility; and Zendesk Explore, which provides analytics for organizations to measure and enhance the customer experience. In addition, it provides Zendesk Sunshine, a CRM platform; Sunshine Conversations, a messaging platform solution; Zendesk Embeddables, which allow developers to embed experiences on the Web and mobile applications; Zendesk APIs that allow users to build custom integrations and interact with Zendesk data; and Zendesk Apps that enable organizations to customize Zendesk product and platform solution interfaces and optimize workflow through plug-ins, as well as Zendesk Suite, an omnichannel offering, which combines its solutions. The company was founded in 2007 and is headquartered in San Francisco, California.
IPO Year: 2014
Exchange: NYSE
Website: zendesk.com
| Date | Price Target | Rating | Analyst |
|---|---|---|---|
| 7/26/2022 | Mkt Outperform → Mkt Perform | JMP Securities | |
| 7/26/2022 | Outperform → Mkt Perform | William Blair | |
| 7/26/2022 | Buy → Hold | Stifel | |
| 6/13/2022 | $145.00 → $80.00 | Overweight → Equal-Weight | Morgan Stanley |
| 2/14/2022 | Outperform → Peer Perform | Wolfe Research | |
| 2/11/2022 | $112.00 → $135.00 | Neutral | Piper Sandler |
| 11/19/2021 | $115.00 → $110.00 | Neutral | Credit Suisse |
| 11/19/2021 | $140.00 → $115.00 | Outperform → Market Perform | Cowen & Co. |
| 11/19/2021 | $122.00 → $112.00 | Neutral | Piper Sandler |
| 11/16/2021 | Neutral | Credit Suisse |
Christina Liu and Ali Harmer join Sigma to guide the organization's financial and legal teams through Sigma's continued high-velocity business growth Sigma, the first and only data analytics solution built natively for cloud scale, announced the addition of two new executives: Christina Liu as Chief Financial Officer (CFO) and Ali Harmer as General Counsel. These new executive hires bring high-impact expertise to measurably grow Sigma and develop the company's business strategy in collaboration with other key leaders in the organization. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20240618081253/en/Christina Liu, Chief Financ
Seasoned software industry legal executive will help drive JFrog's next phase of growth JFrog Ltd. ("JFrog") (NASDAQ:FROG), the Liquid Software company and creators of the JFrog Software Supply Chain Platform, today announced Shanti Ariker has joined as the company's Chief Legal Officer (CLO). Reporting directly to co-founder and CEO Shlomi Ben Haim, Ms. Ariker serves on the company's executive team overseeing corporate governance, risk, and compliance initiatives, including ESG activities, while supporting strategic growth initiatives, and partnerships. "JFrog has become the world's leading Software Supply Chain Platform used by millions of developers and trusted by the world's top ent
Highlights: First quarter revenue increased 26% year over year to $298.0 million First quarter GAAP operating loss of $37.3 million and non-GAAP operating income of $23.9 million Shelagh Glaser appointed as Chief Financial Officer, who is expected to join Zendesk on May 28, 2021 Zendesk, Inc. (NYSE:ZEN) today reported financial results for the first quarter ended March 31, 2021, and released a Shareholder Letter on its investor relations website at https://investor.zendesk.com. Results for the First Quarter 2021 Revenue was $298.0 million for the quarter ended March 31, 2021, an increase of 26% over the prior year period. GAAP net loss for the quarter ended March 31, 2021 was $49.
SAN FRANCISCO--(BUSINESS WIRE)--Zendesk, Inc. (NYSE: ZEN), a trusted and beloved CRM customer service software company and the champion of great customer service everywhere for everyone, has made a number of strategic appointments to its leadership team and Board of Directors as it positions itself for continued growth. Alex Constantinople will join the company as Chief Marketing Officer on May 10. New board members Brandon Gayle and Steve Johnson joined its Board of Directors, effective March 31. Zendesk’s current CMO Jeff Titterton is expanding his role as Chief Operating Officer for the company. “As we move into this next growth phase at Zendesk, it is going to be more import
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JMP Securities downgraded Zendesk from Mkt Outperform to Mkt Perform
Stifel downgraded Zendesk from Buy to Hold
William Blair downgraded Zendesk from Outperform to Mkt Perform
Morgan Stanley downgraded Zendesk from Overweight to Equal-Weight and set a new price target of $80.00 from $145.00 previously
Wolfe Research downgraded Zendesk from Outperform to Peer Perform
Piper Sandler reiterated coverage of Zendesk with a rating of Neutral and set a new price target of $135.00 from $112.00 previously
Credit Suisse reiterated coverage of Zendesk with a rating of Neutral and set a new price target of $110.00 from $115.00 previously
Cowen & Co. downgraded Zendesk from Outperform to Market Perform and set a new price target of $115.00 from $140.00 previously
Piper Sandler reiterated coverage of Zendesk with a rating of Neutral and set a new price target of $112.00 from $122.00 previously
Credit Suisse initiated coverage of Zendesk with a rating of Neutral
Highlights: Third quarter revenue increased 20% year-over-year to $416.9 million Third quarter GAAP operating loss of $55.4 million and non-GAAP operating income of $48.9 million GAAP operating loss includes restructuring expenses of $10.2 million and merger-related costs and other expenses of $6.6 million Zendesk, Inc. (NYSE:ZEN) today reported financial results for the third quarter ended September 30, 2022. Results for the Third Quarter 2022 Revenue was $416.9 million for the quarter ended September 30, 2022, an increase of 20% over the prior year period. GAAP net loss for the quarter ended September 30, 2022 was $59.1 million, and GAAP net loss per share (basic and diluted) wa
Zendesk, Inc. (NYSE:ZEN) today announced that it will release financial results for the third fiscal quarter ending September 30, 2022 following the close of the U.S. markets on Thursday, October 27, 2022. As a result of the previously announced definitive merger agreement under which an investor group led by Hellman & Friedman and Permira will acquire all outstanding shares of Zendesk common stock in an all-cash transaction, Zendesk will not conduct an earnings conference call. Any further material information relevant to the transaction will be provided in subsequent press releases or public filings with the Securities and Exchange Commission. About Zendesk - Champions of Customer Servi
Highlights: Second quarter revenue increased 28% year-over-year to $407.2 million Second quarter GAAP operating loss of $92.5 million and non-GAAP operating income of $23.6 million GAAP operating loss includes real estate impairments of $24.9 million and merger-related costs and other expenses of $12.2 million Zendesk, Inc. (NYSE:ZEN) today reported financial results for the second quarter ended June 30, 2022. Results for the Second Quarter 2022 Revenue was $407.2 million for the quarter ended June 30, 2022, an increase of 28% over the prior year period. GAAP net loss for the quarter ended June 30, 2022 was $95.1 million, and GAAP net loss per share (basic and diluted) was $0.77
Zendesk, Inc. (NYSE:ZEN) today announced that it will release financial results for the second fiscal quarter ending June 30, 2022 following the close of the U.S. markets on Thursday, July 28, 2022. As a result of the previously announced definitive merger agreement under which an investor group led by Hellman & Friedman and Permira will acquire all outstanding shares of Zendesk common stock in an all-cash transaction, Zendesk will not conduct an earnings conference call. Any further material information relevant to the transaction will be provided in subsequent press releases or public filings with the Securities and Exchange Commission. About Zendesk - Champions of Customer Service Zen
Highlights: First quarter revenue increased 30% year-over-year to $388.3 million First quarter GAAP operating loss of $60.6 million and non-GAAP operating income of $20.2 million Zendesk, Inc. (NYSE:ZEN) today reported financial results for the first quarter ended March 31, 2022, and released a Shareholder Letter on its investor relations website at https://investor.zendesk.com. Results for the First Quarter 2022 Revenue was $388.3 million for the quarter ended March 31, 2022, an increase of 30% over the prior year period. GAAP net loss for the quarter ended March 31, 2022 was $66.9 million, and GAAP net loss per share (basic and diluted) was $0.55. Non-GAAP net income was $15.1 mil
Zendesk, Inc. (NYSE:ZEN) today announced that it will release financial results for the first fiscal quarter ending March 31, 2022 following the close of the U.S. markets on Thursday, April 28, 2022. Zendesk will host a live video webcast at 2:00 p.m. Pacific Time (5:00 p.m. Eastern Time) on Thursday, April 28, 2022 to discuss the results. The live video webcast can be accessed through Zendesk's investor relations website at https://investor.zendesk.com. A replay of the webcast will be available for 12 months. About Zendesk - Champions of Customer Service Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service on
Highlights: Fourth quarter revenue increased 32% year-over-year to $375.4 million Fourth quarter GAAP operating loss of $48.1 million and non-GAAP operating income of $27.2 million Full year 2021 revenue increased 30% year-over-year to $1.339 billion Full year 2021 GAAP operating loss of $166.7 million and non-GAAP operating income of $100.7 million Zendesk, Inc. (NYSE:ZEN) today reported financial results for the quarter and fiscal year ended December 31, 2021, and released a Shareholder Letter on its investor relations website at https://investor.zendesk.com. Results for the Fourth Quarter 2021 Revenue was $375.4 million for the quarter ended December 31, 2021, an increase of
Mails Letter to Stockholders Outlining Opportunities for Value Creation as Part of Larger, Faster-Growing Organization Highlights New Customer Intelligence Company as Well Positioned in Global Market with Enhanced Scale, Differentiated Product Offerings and Proven Track Records of Growth Urges Stockholders to Vote "FOR" All Proposals Relating to the Transaction Will Report Fourth Quarter and Fiscal Year 2021 Financial Results on February 10 SAN MATEO, Calif., Jan. 07, 2022 (GLOBE NEWSWIRE) -- Momentive Global (NASDAQ:MNTV), an agile experience management company (formerly SurveyMonkey), today announced that it has filed a definitive proxy statement with the U.S. Securities and Exchange
Zendesk, Inc. (NYSE:ZEN) today announced that it will release financial results for the fourth fiscal quarter ending December 31, 2021 following the close of the U.S. markets on Thursday, February 10, 2022. Zendesk will host a live video webcast at 2:00 p.m. Pacific Time (5:00 p.m. Eastern Time) on Thursday, February 10, 2022 to discuss the results. The live video webcast can be accessed through Zendesk's investor relations website at https://investor.zendesk.com. A replay of the webcast will be available for 12 months. Special Meeting to Approve Acquisition of Momentive As announced on October 28, 2021, Zendesk and Momentive Global Inc. entered into a definitive agreement pursuant to wh
Highlights: Third quarter revenue increased 32% year over year to $347.0 million Third quarter GAAP operating loss of $38.9 million and non-GAAP operating income of $27.0 million Zendesk, Inc. (NYSE:ZEN) today reported financial results for the third quarter ended September 30, 2021, and released a Shareholder Letter on its investor relations website at https://investor.zendesk.com. Results for the Third Quarter 2021 Revenue was $347.0 million for the quarter ended September 30, 2021, an increase of 32% over the prior year period. GAAP net loss for the quarter ended September 30, 2021 was $54.4 million, and GAAP net loss per share (basic and diluted) was $0.45. Non-GAAP net income w
Christina Liu and Ali Harmer join Sigma to guide the organization's financial and legal teams through Sigma's continued high-velocity business growth Sigma, the first and only data analytics solution built natively for cloud scale, announced the addition of two new executives: Christina Liu as Chief Financial Officer (CFO) and Ali Harmer as General Counsel. These new executive hires bring high-impact expertise to measurably grow Sigma and develop the company's business strategy in collaboration with other key leaders in the organization. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20240618081253/en/Christina Liu, Chief Financ
Seasoned software industry legal executive will help drive JFrog's next phase of growth JFrog Ltd. ("JFrog") (NASDAQ:FROG), the Liquid Software company and creators of the JFrog Software Supply Chain Platform, today announced Shanti Ariker has joined as the company's Chief Legal Officer (CLO). Reporting directly to co-founder and CEO Shlomi Ben Haim, Ms. Ariker serves on the company's executive team overseeing corporate governance, risk, and compliance initiatives, including ESG activities, while supporting strategic growth initiatives, and partnerships. "JFrog has become the world's leading Software Supply Chain Platform used by millions of developers and trusted by the world's top ent
Highlights: Third quarter revenue increased 20% year-over-year to $416.9 million Third quarter GAAP operating loss of $55.4 million and non-GAAP operating income of $48.9 million GAAP operating loss includes restructuring expenses of $10.2 million and merger-related costs and other expenses of $6.6 million Zendesk, Inc. (NYSE:ZEN) today reported financial results for the third quarter ended September 30, 2022. Results for the Third Quarter 2022 Revenue was $416.9 million for the quarter ended September 30, 2022, an increase of 20% over the prior year period. GAAP net loss for the quarter ended September 30, 2022 was $59.1 million, and GAAP net loss per share (basic and diluted) wa
Zendesk, Inc. (NYSE:ZEN) today announced that it will release financial results for the third fiscal quarter ending September 30, 2022 following the close of the U.S. markets on Thursday, October 27, 2022. As a result of the previously announced definitive merger agreement under which an investor group led by Hellman & Friedman and Permira will acquire all outstanding shares of Zendesk common stock in an all-cash transaction, Zendesk will not conduct an earnings conference call. Any further material information relevant to the transaction will be provided in subsequent press releases or public filings with the Securities and Exchange Commission. About Zendesk - Champions of Customer Servi
The Zendesk Foundation today announced that 25 nonprofit organizations will receive a share of $US 500,000 in cash grants, as well as free Zendesk software, through the Foundation's first global Tech for Good Impact Awards. Four nonprofits were awarded the highest grant amount of $US 50,000 each. The combination of cash grants and technology is designed to empower a range of social impact initiatives to scale operations in order to further help communities and people in need. "We believe democratizing access to technology is a key part of creating a more equitable society," said Adrian McDermott, CTO of Zendesk. "If we can help drive social change by giving nonprofits access to technology
Transaction with Consortium Led by Hellman & Friedman and Permira Expected to Close in the Fourth Quarter of 2022 Zendesk, Inc. (NYSE:ZEN) ("Zendesk") announced that its stockholders voted today to adopt the Agreement and Plan of Merger (the "merger agreement") whereby Zendesk will be acquired by a consortium led by Hellman & Friedman and Permira (the "Consortium") for $77.50 per share in cash. "Today's vote by our stockholders validates our belief that this transaction will deliver immediate value to our stockholders and superior solutions to our customers," said Mikkel Svane, CEO & Founder, Zendesk. "We thank our stockholders for their support and are pleased to now shift our focus to t
Unique approach to AI is designed to better serve customers and businesses without long, costly implementation Zendesk, Inc. (NYSE:ZEN) today announced Intelligent Triage and Smart Assist, new AI solutions empowering businesses to triage customer support requests automatically and access valuable data at scale. By democratizing access to these solutions, companies can see value in minutes by understanding intent and sentiment through account-specific, data-driven models that are customized for individual use cases and drive faster resolutions. Industry analysts predict that in the near term, AI will touch the majority of customer service interactions, but Zendesk research shows less than
Responds to Latest Letter from Light Street by Reiterating Alternative Proposal is Not Credible and Lacks an Operational Plan, Leadership and Financing Special Meeting of Zendesk Stockholders Remains Scheduled for September 19 Zendesk, Inc. (NYSE:ZEN) ("Zendesk") today issued the following statement reiterating its support for the proposed acquisition of Zendesk by a consortium led by Hellman & Friedman and Permira (the "Consortium") and expressing its views in response to a letter from Light Street Capital Management ("Light Street") to the Zendesk Board of Directors related to the Consortium transaction: "The Zendesk Board continues to believe that the Consortium transaction provides s
Expresses Disappointment in Zendesk's Lack of Engagement Reiterates Confidence in Alternative Proposal and Intention to Vote AGAINST the Proposed Transaction Affirms Intention to Secure Capital Needed to Execute on Superior Alternative Proposal with Constructive Engagement from Zendesk Board and Management Highlights Strong Support for Alternative Proposal from Major Zendesk Shareholders Full Text of the Letter, along with Details of Light Street's Alternative Proposal, Available at www.lightstreet.com/zen PALO ALTO, Calif., Sept. 12, 2022 /PRNewswire/ -- Light Street Capital Management, LLC ("Light Street" or the "Firm"), which manages funds that own more than two percent of the outstandin
New Zendesk study shows 66% of customers are less patient than last year, while 64% of companies say customer service has a direct impact on business performance According to Zendesk's CX Accelerator report (NYSE:ZEN), 'exceptional' is what businesses must strive for when it comes to meeting customer expectations. Yet organizations know they aren't quite meeting these rising expectations, with Champions - those considered the highest standard-bearers - saying that unresolved queries are up 157% year over year. However, there is a new breed of customer experience (CX) challengers emerging - the Risers are closing in on CX greatness, with 79% of these businesses adding more customers from c