Sprinklr, Inc. develops and provides a cloud-based unified customer experience management platform for enterprises worldwide. It enables organizations to do marketing, advertising, research, care, sales, and engagement across modern channels, including social, messaging, chat, and text through its unified customer experience management software platform. The company also offers professional services, including implementation, training, and managed services. It serves customers in various industries, such as technology, CPG/food and beverage, manufacturing, technology services, financial services, energy/automotive, travel and leisure, and others. The company was founded in 2009 and is headquartered in New York, New York.
IPO Year: 2021
Exchange: NYSE
Website: sprinklr.com
| Date | Price Target | Rating | Analyst |
|---|---|---|---|
| 6/3/2025 | $8.00 | Neutral | Cantor Fitzgerald |
| 2/7/2025 | Outperform → Mkt Perform | William Blair | |
| 12/11/2024 | $11.00 | Overweight → Neutral | Analyst |
| 11/19/2024 | $7.70 | Sector Perform | Scotiabank |
| 11/12/2024 | $8.00 → $6.00 | Equal Weight → Underweight | Wells Fargo |
| 10/7/2024 | $10.00 → $7.00 | Overweight → Underweight | Barclays |
| 6/6/2024 | $16.00 → $10.00 | Overweight → Neutral | Cantor Fitzgerald |
| 6/6/2024 | $16.00 → $9.00 | Buy → Neutral | DA Davidson |
| 3/21/2024 | $19.00 | Overweight | KeyBanc Capital Markets |
| 2/6/2024 | $16.00 | Buy | Rosenblatt |
8-K - Sprinklr, Inc. (0001569345) (Filer)
8-K - Sprinklr, Inc. (0001569345) (Filer)
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8-K - Sprinklr, Inc. (0001569345) (Filer)
144 - Sprinklr, Inc. (0001569345) (Subject)
144 - Sprinklr, Inc. (0001569345) (Subject)
10-Q - Sprinklr, Inc. (0001569345) (Filer)
8-K - Sprinklr, Inc. (0001569345) (Filer)
144 - Sprinklr, Inc. (0001569345) (Subject)
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4 - Sprinklr, Inc. (0001569345) (Issuer)
4 - Sprinklr, Inc. (0001569345) (Issuer)
4 - Sprinklr, Inc. (0001569345) (Issuer)
4 - Sprinklr, Inc. (0001569345) (Issuer)
4 - Sprinklr, Inc. (0001569345) (Issuer)
4 - Sprinklr, Inc. (0001569345) (Issuer)
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Cantor Fitzgerald resumed coverage of Sprinklr with a rating of Neutral and set a new price target of $8.00
William Blair downgraded Sprinklr from Outperform to Mkt Perform
Analyst downgraded Sprinklr from Overweight to Neutral and set a new price target of $11.00
Scotiabank initiated coverage of Sprinklr with a rating of Sector Perform and set a new price target of $7.70
Wells Fargo downgraded Sprinklr from Equal Weight to Underweight and set a new price target of $6.00 from $8.00 previously
Barclays downgraded Sprinklr from Overweight to Underweight and set a new price target of $7.00 from $10.00 previously
Cantor Fitzgerald downgraded Sprinklr from Overweight to Neutral and set a new price target of $10.00 from $16.00 previously
DA Davidson downgraded Sprinklr from Buy to Neutral and set a new price target of $9.00 from $16.00 previously
KeyBanc Capital Markets initiated coverage of Sprinklr with a rating of Overweight and set a new price target of $19.00
Rosenblatt initiated coverage of Sprinklr with a rating of Buy and set a new price target of $16.00
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Sprinklr (NYSE:CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that the company's second quarter of fiscal year 2026 financial results will be released before market open on September 3, 2025. The company's earnings press release will be made available on the Sprinklr Investor Relations website at investors.sprinklr.com. Sprinklr will host a conference call to discuss its results at 8:30 am ET the same day. Interested parties may register for and access the live webcast of the call at the Sprinklr Investor Relations website. To access the call by phone, dial 877-459-3955 (domestic) or 201-689-8588 (international). The confere
Sprinklr (NYSE:CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that Bit Rambusch has joined Sprinklr as Head of Global Services and Support, reporting to Sprinklr President and CEO, Rory Read. "We are thrilled to welcome Bit to the Sprinklr team. With his proven track record of building and scaling world-class customer service organizations and deep technical expertise, Bit brings the operational rigor and strategic vision we believe is critical as we continue our transformation journey," said Sprinklr President and CEO, Rory Read. "Our services and support organizations are a vital element of our strategy to reenergize and g
Sprinklr was recognized as one of the most innovative companies and high-performing leaders in the customer contact space. Sprinklr (NYSE:CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, was recognized as the Cloud-Based CX Solution of the Year at the 2025 CCW Excellence Awards. "It's always amazing to see the kind of dedication and creativity both companies and the people behind them are bringing to customer experience," said Mario Matulich, President of Customer Management Practice. "This year's winners have gone above and beyond, and they deserve every bit of recognition. They're not just doing their jobs, they are setting the standard f
Q1 Total Revenue of $205.5 million, up 5% year-over-year Q1 Subscription Revenue of $184.1 million, up 4% year-over-year Q1 net cash provided by operating activities of $83.8 million and free cash flow* of $80.7 million RPO and cRPO up 2% and 5% year-over-year, respectively 146 $1 million customers, up 6% year-over-year In June 2025, the Board of Directors authorized a new $150 million stock buyback program, which reflects the strength of the company's balance sheet and free cash flow generation as additional ways to create stockholder value Sprinklr (NYSE:CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today reported financ
Sprinklr (NYSE:CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that the company's first quarter of fiscal year 2026 financial results will be released before market open on June 4, 2025. The company's earnings press release will be made available on the Sprinklr Investor Relations website at investors.sprinklr.com. Sprinklr will host a conference call to discuss its results at 8:30 am ET the same day. Interested parties may register for and access the live webcast of the call at the Sprinklr Investor Relations website. To access the call by phone, dial 877-459-3955 (domestic) or 201-689-8588 (international). The conference ID
Sprinklr (NYSE:CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that it has been named a Leader in the Gartner® Magic Quadrant™ for Voice of the Customer Platforms. "We are thrilled to be recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Voice of the Customer Platforms," said Sprinklr President and CEO, Rory Read. "Sprinklr is helping customers disrupt their Voice of the Customer programs — enabling them, for the first time, to capture, analyze, and act on both solicited and unsolicited feedback within a unified platform. Out-of-the-box AI-based analytics deliver actionable insights, while an AI-assisted user expe
Sprinklr (NYSE:CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that it has been named a Leader in the Gartner Magic Quadrant for Content Marketing Platforms for the sixth year in a row. "Sprinklr is the platform of choice for organizations looking to streamline marketing and advertising strategy across multiple brands, teams and geographies," said Sprinklr President & CEO, Rory Read. "We're dedicated to providing marketing teams with the AI-based tools they need to create and deliver marketing content that will drive business results. We believe that being named a Leader in the Magic Quadrant for Content Marketing Platforms fo
According to the report, "Sprinklr brings a broad modern platform and a digital attitude to its customer service offerings." Sprinklr (NYSE:CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that it has been named a Strong Performer in The Forrester Wave™: Contact-Center-As-A- Service Platforms, Q2 2025 report. The report evaluated 10 vendors based on three categories: current offering, strategy, customer feedback. "This is a critical step in our journey to leadership and market disruption," said Sprinklr President and CEO, Rory Read. "The focus today is to make Sprinklr Service customers successful with their CX efforts and inc
Sprinklr (NYSE:CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the appointment of Sanjay Macwan as Chief Information Officer, effective April 9, 2025. Macwan will report to Sprinklr President and CEO, Rory Read. In this new role, Macwan will lead Sprinklr's global IT, enterprise security, and data infrastructure and analytics strategy, focused on accelerating Sprinklr's market position and technology leadership, enhancing operational resilience, and delivering greater value to customers. "Sanjay is joining Sprinklr at an important time in our transformational journey. His deep experience leading and scaling enterprise technol
Sprinklr (NYSE:CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the launch of a local data hosting solution in Germany via a collaboration with Google Cloud. "Sprinklr continues to expand our local data hosting options to support our business growth in the DACH region and across Europe," said Sprinklr Chief Technology Officer Amitabh Misra. "Launching data hosting via Google Cloud in Germany allows us to provide the infrastructure our customers need as we work with them to revolutionize their customer experience with Sprinklr's AI-powered platform." Sprinklr supports leading regional brands from enterprise sectors including te
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Live finance-specific insights
Sprinklr (NYSE:CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that the company's second quarter of fiscal year 2026 financial results will be released before market open on September 3, 2025. The company's earnings press release will be made available on the Sprinklr Investor Relations website at investors.sprinklr.com. Sprinklr will host a conference call to discuss its results at 8:30 am ET the same day. Interested parties may register for and access the live webcast of the call at the Sprinklr Investor Relations website. To access the call by phone, dial 877-459-3955 (domestic) or 201-689-8588 (international). The confere
Q1 Total Revenue of $205.5 million, up 5% year-over-year Q1 Subscription Revenue of $184.1 million, up 4% year-over-year Q1 net cash provided by operating activities of $83.8 million and free cash flow* of $80.7 million RPO and cRPO up 2% and 5% year-over-year, respectively 146 $1 million customers, up 6% year-over-year In June 2025, the Board of Directors authorized a new $150 million stock buyback program, which reflects the strength of the company's balance sheet and free cash flow generation as additional ways to create stockholder value Sprinklr (NYSE:CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today reported financ
Sprinklr (NYSE:CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that the company's first quarter of fiscal year 2026 financial results will be released before market open on June 4, 2025. The company's earnings press release will be made available on the Sprinklr Investor Relations website at investors.sprinklr.com. Sprinklr will host a conference call to discuss its results at 8:30 am ET the same day. Interested parties may register for and access the live webcast of the call at the Sprinklr Investor Relations website. To access the call by phone, dial 877-459-3955 (domestic) or 201-689-8588 (international). The conference ID
Q4 Total Revenue of $202.5 million, up 4% year-over-year Q4 Subscription Revenue of $182.1 million, up 3% year-over-year Q4 net cash provided by operating activities of $5.4 million and free cash flow* of $1.5 million in Q4 RPO and cRPO up 2% and 4% year-over-year, respectively 149 $1 million customers, up 18% year-over-year Recognized a Q4 non-cash, income tax benefit of $87.1 million related to release of valuation allowance Sprinklr (NYSE:CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today reported financial results for its fourth quarter and fiscal year ended January 31, 2025. "We are encouraged by our Q4 results driven by
Sprinklr (NYSE:CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that the company's fourth quarter and full year fiscal 2025 financial results will be released before market open on March 12, 2025. The company's earnings press release will be made available on the Sprinklr Investor Relations website at investors.sprinklr.com. Sprinklr will host a conference call to discuss its results at 8:30 am ET the same day. Interested parties may register for and access the live webcast of the call at the Sprinklr Investor Relations website. To access the call by phone dial (877) 459-3955 (domestic) or (201) 689-8588 (international). The c
Q3 Total Revenue of $200.7 million, up 8% year-over-year Q3 Subscription Revenue of $180.6 million, up 6% year-over-year Q3 net cash provided by operating activities of $9.2 million and free cash flow* of $4.9 million RPO and cRPO up 17% and 11% year-over-year, respectively 147 $1 million customers, up 20% year-over-year Sprinklr (NYSE:CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today reported financial results for its third fiscal quarter ended October 31, 2024. "Sprinklr's third quarter results delivered a 12% non-GAAP operating margin and positive free cash flow," said Rory Read, Sprinklr's President and CEO. Read cont
Sprinklr (NYSE:CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that the company's third quarter of fiscal year 2025 financial results will be released after market close on December 4, 2024. The company's earnings press release will be made available on the Sprinklr Investor Relations website at investors.sprinklr.com. Sprinklr will host a conference call to discuss its results at 5:00 pm ET the same day. Interested parties may register for and access the live webcast of the call at the Sprinklr Investor Relations website. To access the call by phone, dial (877) 459-3955 (domestic) or (201) 689-8588 (international). The confe
Q2 Total Revenue of $197.2 million, up 11% year-over-year Q2 Subscription Revenue of $177.9 million, up 9% year-over-year Q2 net cash provided by operating activities of $21.3 million and free cash flow* of $16.5 million RPO and cRPO up 10% and 9% year-over-year, respectively 145 $1 million customers, up 21% year-over-year Recorded a $10.1 million credit loss charge in Q2 Sprinklr (NYSE:CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today reported financial results for its second fiscal quarter ended July 31, 2024. "In the second quarter, we continued to expand our customer base with our industry-recognized AI-powered pla
Sprinklr (NYSE:CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that the company's second quarter of fiscal year 2025 financial results will be released after market close on September 4, 2024. The company's earnings press release will be made available on the Sprinklr Investor Relations website at investors.sprinklr.com. Sprinklr will host a conference call to discuss its results at 5:00 pm ET the same day. Interested parties may register for and access the live webcast of the call at the Sprinklr Investor Relations website. To access the call by phone, dial (877) 459-3955 (domestic) or (201) 689-8588 (international). The con
Q1 Total Revenue of $196.0 million, up 13% year-over-year Q1 Subscription Revenue of $177.4 million, up 12% year-over-year Q1 net cash provided by operating activities of $41.7 million and free cash flow* of $36.2 million RPO and cRPO up 30% and 19% year-over-year, respectively 138 $1 million customers, up 20% year-over-year Through May 31, 2024, 14,301,236 shares of Class A common stock have been purchased under the 2024 Share Repurchase Program. In June 2024, Board authorized an incremental $100 million to the 2024 Share Repurchase Program. Mr. Pham will be Co-CEO, partnering with Founder and Co-CEO Ragy Thomas in an effort to drive growth and scale Sprinklr (NYSE:
Live Leadership Updates
Sprinklr (NYSE:CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that Bit Rambusch has joined Sprinklr as Head of Global Services and Support, reporting to Sprinklr President and CEO, Rory Read. "We are thrilled to welcome Bit to the Sprinklr team. With his proven track record of building and scaling world-class customer service organizations and deep technical expertise, Bit brings the operational rigor and strategic vision we believe is critical as we continue our transformation journey," said Sprinklr President and CEO, Rory Read. "Our services and support organizations are a vital element of our strategy to reenergize and g
Sprinklr (NYSE:CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the appointment of Sanjay Macwan as Chief Information Officer, effective April 9, 2025. Macwan will report to Sprinklr President and CEO, Rory Read. In this new role, Macwan will lead Sprinklr's global IT, enterprise security, and data infrastructure and analytics strategy, focused on accelerating Sprinklr's market position and technology leadership, enhancing operational resilience, and delivering greater value to customers. "Sanjay is joining Sprinklr at an important time in our transformational journey. His deep experience leading and scaling enterprise technol
Jan R. Hauser appointed as a Member of the Board and the Audit Committee. Steve M. Ward appointed as a Member of the Board and the Compensation Committee. As of March 31, 2025, Ed Gillis to step down as Chair of Audit Committee, and Jan R. Hauser will assume the role of Chair of the Audit Committee. Ed Gillis to step down from the Board as of June 12, 2025. Sprinklr (NYSE:CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, has appointed Jan R. Hauser, a global finance leader and retired PricewaterhouseCoopers (PwC) partner, and Stephen M. Ward, Jr., a former Chief Executive Officer of Lenovo Group Limited and member of the founding te
Sprinklr (NYSE:CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the appointment of Joy Corso as Chief Administrative Officer, effective immediately. Corso will report to Sprinklr President and CEO, Rory Read. In this new role, Corso will lead both the Marketing and Culture & Talent organizations, with a focus on strengthening market position, customer and employee engagement, talent development, and culture change to advance the company's leadership position. "We are thrilled to welcome Joy to the Sprinklr team. Her experience in the enterprise space, strong leadership, and proven track record driving business and culture tr
Mr. Read will join as President, CEO and Board Member to help accelerate Sprinklr's next phase of growth and scale. Sprinklr (NYSE:CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the appointment of Rory Read as President & Chief Executive Officer and a member of its Board of Directors, effective November 5, 2024. Mr. Read will succeed Ragy Thomas, who will transition from his Co-CEO role to Advisor to the CEO and work closely with Mr. Read while continuing to serve as Founder and Chairman of the Board. Trac Pham will transition from his Co-CEO and Board of Directors roles at Sprinklr to an advisory role. Mr. Read brings decad
Mr. Pham will be Co-CEO, partnering with Founder and Co-CEO Ragy Thomas in an effort to drive growth and scale. Sprinklr (NYSE:CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the appointment of Trac Pham as Co-Chief Executive Officer, effective immediately. Mr. Pham will continue as a member of Sprinklr's Board and is standing for reelection at Sprinklr's 2024 annual meeting of stockholders. "Trac is an outstanding leader with an exceptional operating background. As an active board member, he has guided Sprinklr, and for the last five months, has led cross-functional alignment in business, corporate operations and planning
Misra will lead a global R&D team including product and engineering at Sprinklr As a former Founder, CTO, and most recently Vice President of Experience Cloud Engineering at Adobe, Misra brings proven leadership in technology, AI, and the customer experience industry to Sprinklr Sprinklr (NYSE:CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, announced the appointment of Amitabh Misra as Chief Technology Officer (CTO), effective April 1, 2024. Misra will lead all R&D teams across the globe including product and engineering at Sprinklr. He joins the Executive Leadership Team to share his passion for innovative technology to help the compan
NEW YORK, Feb. 28, 2024 /PRNewswire/ -- Sprinklr Inc. (NYSE:CXM) will replace Veradigm Inc. (NASD:MDRX) in the S&P SmallCap 600 effective prior to the opening of trading on Monday, March 4. Veradigm will be suspended from the Nasdaq Stock Market on February 29 due to non-compliance with NASDAQ listing rules and is no longer eligible for continued inclusion in the S&P SmallCap 600. Following is a summary of the change that will take place prior to the open of trading on the effective date: Effective Date Index Name Action Company Name Ticker GICS Sector March 4, 2024 S&P SmallCap 600 Addition Sprinklr CXM Information Technology March 4, 2024 S&P SmallCap 600 Deletion Veradigm MDRX Hea
Mr. Harvey will lead a unified global customer organization, including all sales and services teams, to accelerate go-to-market efficiencies and better serve customers. Chief Revenue Officer Paul Ohls will support Mr. Harvey in his transition before departing Sprinklr on March 16th. Sprinklr reaffirms financial guidance for the fourth quarter and full year fiscal 2024. Sprinklr (NYSE:CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the appointment of Scott Harvey as Chief Customer Officer. Mr. Harvey has served as Sprinklr's executive vice president of customer operations since September 2023. He will continue to repor
Mr. Pham will work cross-functionally on orchestrating Sprinklr's operating rhythm and lead planning efforts with a focus on continuing to improve go-to-market strategy. As the company actively seeks a permanent President and COO, Mr. Pham continues to play a critical role in shaping Sprinklr's leadership. $100 million stock buyback program reflects the strength of the company's balance sheet and free cash flow generation as additional ways to create stockholder value. Sprinklr reaffirms financial guidance for the fourth quarter and full year fiscal 2024. Sprinklr (NYSE:CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announc