eGain Corporation develops, licenses, implements, and supports customer service infrastructure software solutions in North America, Europe, the Middle East, Africa, and the Asia Pacific. It provides unified cloud software solutions to automate, augment, and orchestrate customer engagement. It also offers subscription services that provides customers with access to its software on a cloud-based platform; and professional services, such as consulting, implementation, and training services. It serves customers in various industry sectors, including the financial services, telecommunications, retail, government, healthcare, and utilities. The company was incorporated in 1997 and is headquartered in Sunnyvale, California.
IPO Year: 1999
Exchange: NASDAQ
Website: egain.com
| Date | Price Target | Rating | Analyst |
|---|---|---|---|
| 1/23/2026 | $10.50 | Neutral | B. Riley Securities |
| 2/13/2023 | Buy → Hold | Craig Hallum |
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SUNNYVALE, Calif., April 07, 2026 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN) today announced new enterprise AI platform connectors that integrate Microsoft Copilot, Anthropic Claude, Google Gemini CLI, and Cursor with eGain AI Knowledge Hub, the company's AI-powered knowledge management platform. The connectors allow organizations to ground these AI platforms in a single, governed knowledge source, so every AI model, agent, and agentic developer environment can use accurate, up-to-date knowledge rather than fragmented and outdated sources. Studies from MIT and leading analyst firms show that enterprise AI initiatives fail at high rates when they lack a governed knowledge foundation. When any
SUNNYVALE, Calif., March 26, 2026 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ:EGAN), the leader in AI-powered knowledge management for enterprise customer service, today announced the appointment of Steve Pappas as Head of Innovation. In this role, Pappas will help shape eGain's product and market expansion strategy at the intersection of AI, knowledge management, and customer experience — accelerating the company's Knowledge Management and Automation category leadership. Pappas brings more than two decades of experience scaling enterprise SaaS businesses in regulated industries including healthcare, financial services, and government. Most recently, he served as Chief Strategy Officer
SUNNYVALE, Calif., March 25, 2026 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN) today announced the eGain AI Knowledge Suite for Retail Banking, a new solution designed to help community banks, regional banks, and credit unions increase revenue, improve customer satisfaction, boost frontline productivity, and strengthen regulatory compliance. As retail banking teams face rising service costs, tighter margins, and higher customer expectations, many institutions still rely on knowledge scattered across documents, systems, and tribal expertise. The result is frustrating customer interactions, missed cross-sell opportunities, and inconsistent or non-compliant answers, at a time when AI initiatives
SUNNYVALE, Calif., March 13, 2026 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), a leading provider of AI-powered knowledge management and customer experience solutions, today announced that eGain management will host meetings with investors on March 23, 2026, at the 38th Annual Roth Conference, scheduled from March 22–24, 2026, in Dana Point, California. eGain continues to see increasing adoption of its AI Knowledge Hub, which helps enterprises provide trusted answers, enhance customer experiences, and lower service costs. "We are experiencing strong momentum with our AI Knowledge Hub as enterprises increasingly prioritize trusted AI for customer service," said Ashu Roy, CEO of eGain. "We loo
SUNNYVALE, Calif., March 10, 2026 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN) today announced new integrations that bring eGain AI Agent into Microsoft Teams, Slack, and Zoom Team Chat, delivering accurate, compliant answers and actions inside the collaboration tools employees already use. These integrations help organizations strengthen productivity, lower support costs, and improve employee satisfaction. As more organizations adopt AI across their communication and service environments, employees still lose time searching across systems for policies, procedures, and how-to information. The new integrations for eGain AI Agent address this challenge by providing employees with reliable, AI-p
SUNNYVALE, Calif., March 09, 2026 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ:EGAN), the leading provider of AI-powered knowledge management for enterprise customer service, today announced the release of the third special edition of Knowledge Management for Dummies. The newly updated booklet, co-authored by Anand Subramaniam, Ian Jones, and Lawrence Miller, includes a brand-new chapter dedicated to generative AI (GenAI) best practices and features compelling real-world success stories from enterprise deployments. The release comes at a critical inflection point for enterprise AI adoption. According to Gartner, 100% of GenAI virtual assistants for customers and contact center agents wil
SUNNYVALE, Calif., Feb. 09, 2026 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ:EGAN), the leading AI knowledge platform for customer experience, today announced that Cabinetworks Group, the nation's largest privately held kitchen cabinet manufacturer, has selected the eGain AI Knowledge Hub™ and AI Agent for Contact Center to modernize its knowledge management system and enhance customer service operations. Current Connections, part of the Sandler Partners network, orchestrated the partnership by connecting Cabinetworks with eGain's transformative knowledge management solutions. Headquartered in Livonia, Michigan, Cabinetworks is home to some of the country's most iconic cabinet brands, i
SUNNYVALE, Calif., Feb. 03, 2026 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), a leading provider of AI-powered knowledge management solutions, today announced financial results for its fiscal 2026 second quarter ended December 31, 2025. "I am pleased with our second-quarter performance, highlighted by the 27% year-over-year growth in AI Knowledge Hub ARR," said Ashu Roy, eGain's CEO. "AI Knowledge Hub now represents 64% of our total SaaS ARR, and we continued to build momentum with several customer wins during the quarter. One notable addition was Achmea, a leading European insurance and financial services group, which selected eGain to support 21,000 users across its contact center and enter
SUNNYVALE, Calif., Jan. 28, 2026 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), a leading provider of AI-powered knowledge management and customer experience solutions, today announced that CEO Ashu Roy and CFO Eric Smit will be hosting virtual one-on-one meetings with institutional investors at the Oppenheimer 8th Annual Emerging Growth Conference on Wednesday, February 4, 2026. For additional information or to schedule a meeting with eGain management, please contact either your Oppenheimer representative or Pondel Wilkinson, eGain's investor relations firm, at [email protected]. About eGain eGain is a leading provider of AI-powered knowledge management and customer experience automation sol
SUNNYVALE, Calif., Jan. 27, 2026 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), a leading provider of AI-powered knowledge management and customer experience solutions, will announce its fiscal 2026 second quarter financial results after the close of regular market trading on Tuesday, February 3, 2026, followed by an investor conference call and webcast at 2:00 p.m. Pacific Time (5:00 p.m. ET). Chief Executive Officer Ashu Roy and Chief Financial Officer Eric Smit will host the call and webcast. When:Tuesday, February 3rd at 2:00 p.m. Pacific Time (5:00 p.m. ET).Webcast:A live and archived webcast of the conference call can be accessed from the investors section of eGain's website at www.egain.
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B. Riley Securities initiated coverage of eGain Comm. with a rating of Neutral and set a new price target of $10.50
Craig Hallum downgraded eGain Comm. from Buy to Hold
Needham reiterated coverage of eGain with a rating of Buy and set a new price target of $12.00 from $15.00 previously
Oppenheimer resumed coverage of eGain with a rating of Hold
Berenberg downgraded eGain Comm. from Buy to Hold
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Live Leadership Updates
SUNNYVALE, Calif., March 26, 2026 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ:EGAN), the leader in AI-powered knowledge management for enterprise customer service, today announced the appointment of Steve Pappas as Head of Innovation. In this role, Pappas will help shape eGain's product and market expansion strategy at the intersection of AI, knowledge management, and customer experience — accelerating the company's Knowledge Management and Automation category leadership. Pappas brings more than two decades of experience scaling enterprise SaaS businesses in regulated industries including healthcare, financial services, and government. Most recently, he served as Chief Strategy Officer
SUNNYVALE, Calif., Sept. 09, 2025 (GLOBE NEWSWIRE) -- eGain Corporation, a leading provider of AI CX automation powered by Trusted Knowledge™, today announced the appointment of John Copeland as Vice President of Marketing. Copeland brings extensive experience in marketing analytics, digital transformation, and go-to-market strategy from his leadership roles at some of the world's most innovative technology companies. "John's unique combination of strategic vision and analytical expertise makes him the ideal leader to drive eGain's marketing transformation," said Ashu Roy, CEO of eGain. "His proven track record of optimizing marketing to drive customer acquisition at scale will be ins
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SUNNYVALE, Calif., Feb. 03, 2026 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), a leading provider of AI-powered knowledge management solutions, today announced financial results for its fiscal 2026 second quarter ended December 31, 2025. "I am pleased with our second-quarter performance, highlighted by the 27% year-over-year growth in AI Knowledge Hub ARR," said Ashu Roy, eGain's CEO. "AI Knowledge Hub now represents 64% of our total SaaS ARR, and we continued to build momentum with several customer wins during the quarter. One notable addition was Achmea, a leading European insurance and financial services group, which selected eGain to support 21,000 users across its contact center and enter
SUNNYVALE, Calif., Jan. 27, 2026 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), a leading provider of AI-powered knowledge management and customer experience solutions, will announce its fiscal 2026 second quarter financial results after the close of regular market trading on Tuesday, February 3, 2026, followed by an investor conference call and webcast at 2:00 p.m. Pacific Time (5:00 p.m. ET). Chief Executive Officer Ashu Roy and Chief Financial Officer Eric Smit will host the call and webcast. When:Tuesday, February 3rd at 2:00 p.m. Pacific Time (5:00 p.m. ET).Webcast:A live and archived webcast of the conference call can be accessed from the investors section of eGain's website at www.egain.
SUNNYVALE, Calif., Nov. 12, 2025 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), an AI CX automation platform provider, today announced financial results for its fiscal 2026 first quarter ended September 30, 2025. "I am pleased with our strong start to the fiscal year, highlighted by 23% year-over-year ARR growth in AI Knowledge Hub, and a 21% EBITDA margin," said Ashu Roy, eGain's CEO. "At our recent Solve25 event, we unveiled three new AI products. Customers and partners are showing significant interest in adopting our expanded suite of AI knowledge solutions, which drives superior CX operations at scale and delivers strong AI ROI." Fiscal 2026 First Quarter Financial Highlights Total revenu
SUNNYVALE, Calif., Nov. 04, 2025 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the AI knowledge platform for service, will announce its fiscal 2026 first quarter financial results after the close of regular market trading on Wednesday, November 12, 2025, followed by an investor conference call and webcast at 2:00 p.m. Pacific Time (5:00 p.m. ET). Chief Executive Officer Ashu Roy and Chief Financial Officer Eric Smit will host the call and webcast. When: Wednesday, November 12th at 2:00 p.m. Pacific Time (5:00 p.m. ET). Webcast: A live and archived webcast of the conference call can be accessed from the investors section of eGain's website at www.egain.com. Dial In:To access the live call, d
SUNNYVALE, Calif., Sept. 04, 2025 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the AI knowledge management platform for service, today announced financial results for its fiscal 2025 fourth quarter and full fiscal year ended June 30, 2025. "We are pleased to close fiscal 2025 with solid bookings and strong profitability," said Ashu Roy, eGain's CEO. "With one of our largest deals ever signed this quarter and healthy demand in the pipeline, we are well-positioned to capture the compelling opportunity in AI CX automation powered by trusted knowledge." Fiscal 2025 Fourth Quarter Financial Highlights Total revenue was $23.2 million, up 11% sequentially and 3% year
SUNNYVALE, Calif., Aug. 27, 2025 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the AI knowledge platform for service, will announce its fiscal 2025 fourth quarter and full year financial results after the close of regular market trading on Thursday, September 4, 2025, followed by an investor conference call and webcast at 2:00 p.m. Pacific Time (5:00 p.m. ET). Chief Executive Officer Ashu Roy and Chief Financial Officer Eric Smit will host the call and webcast. When:Thursday, September 4th at 2:00 p.m. Pacific Time (5:00 p.m. ET). Webcast:A live and archived webcast of the conference call can be accessed from the investors section of eGain's website at www.egain.com. Dial In:To access the liv
SUNNYVALE, Calif., May 14, 2025 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the AI knowledge management platform for service, today announced financial results for its fiscal 2025 third quarter ended March 31, 2025. "Our third quarter results exceeded expectations on profitability and delivered solid operating cash flow," said Ashu Roy, eGain's CEO. "Shortly after the quarter closed, we secured one of our largest expansion deals ever with a U.S. megabank. We also launched our AI Agent for Contact Center during the quarter, a breakthrough solution that guides agents in real-time using trusted knowledge and reasoning. As we continue to lead in the AI Knowledge market space, we are especially p
SUNNYVALE, Calif., May 07, 2025 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the AI knowledge platform for service, will announce its fiscal 2025 third quarter financial results after the close of regular market trading on Wednesday, May 14, 2025, followed by an investor conference call and webcast at 2:00 p.m. Pacific Time (5:00 p.m. ET). Chief Executive Officer Ashu Roy and Chief Financial Officer Eric Smit will host the call and webcast. When:Wednesday, May 14th at 2:00 p.m. Pacific Time (5:00 p.m. ET). Webcast:A live and archived webcast of the conference call can be accessed from the investors section of eGain's website at www.egain.com. Dial In:To access the live call, dial 844-481-27
SUNNYVALE, Calif., Feb. 13, 2025 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the AI knowledge management platform for service, today announced financial results for its fiscal 2025 second quarter ended December 31, 2024. "We won several new enterprise logos in the second quarter," said Ashu Roy, eGain's CEO. "As a result, our annual recurring revenue from AI Knowledge Hub customers grew by 17% year over year and 5% sequentially. Customer service automation is a strategic focus for AI investment in Global 1000. As a result, we are seeing a growing number of seven-figure ARR deals in our sales pipeline." Fiscal 2025 Second Quarter Financial Highlights Total reve
SUNNYVALE, Calif., Feb. 06, 2025 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the AI knowledge platform for service, will announce its fiscal 2025 second quarter financial results after the close of regular market trading on Thursday, February 13, 2025, followed by an investor conference call and webcast at 2:00 p.m. Pacific Time (5:00 p.m. ET). Chief Executive Officer Ashu Roy and Chief Financial Officer Eric Smit will host the call and webcast. When:Thursday, February 13th at 2:00 p.m. Pacific Time (5:00 p.m. ET).Webcast:A live and archived webcast of the conference call can be accessed from the investors section of eGain's website at www.egain.com.Dial In:To access the live call, dial 8
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