eGain Corporation develops, licenses, implements, and supports customer service infrastructure software solutions in North America, Europe, the Middle East, Africa, and the Asia Pacific. It provides unified cloud software solutions to automate, augment, and orchestrate customer engagement. It also offers subscription services that provides customers with access to its software on a cloud-based platform; and professional services, such as consulting, implementation, and training services. It serves customers in various industry sectors, including the financial services, telecommunications, retail, government, healthcare, and utilities. The company was incorporated in 1997 and is headquartered in Sunnyvale, California.
IPO Year: 1999
Exchange: NASDAQ
Website: egain.com
| Date | Price Target | Rating | Analyst |
|---|---|---|---|
| 2/13/2023 | Buy → Hold | Craig Hallum |
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4 - EGAIN Corp (0001066194) (Issuer)
4 - EGAIN Corp (0001066194) (Issuer)
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Craig Hallum downgraded eGain Comm. from Buy to Hold
Needham reiterated coverage of eGain with a rating of Buy and set a new price target of $12.00 from $15.00 previously
Oppenheimer resumed coverage of eGain with a rating of Hold
Berenberg downgraded eGain Comm. from Buy to Hold
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CHICAGO, Oct. 14, 2025 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), a leading provider of AI CX automation powered by Trusted Knowledge™, today announced the general availability of eGain Composer, its new modular AI knowledge platform, at its Solve25 user conference. Based on a composable architecture, the platform enables developers to seamlessly integrate the rich capabilities in eGain AI Knowledge Hub™ into their CX applications, transforming workflows and unlocking unprecedented business value. Today's AI knowledge systems---standalone knowledge bases, retrieval engines, agentic interfaces, and experience design frameworks---are often fragmented, disconnected, and inflexible. eGain Compo
CHICAGO, Oct. 14, 2025 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ:EGAN), a leading provider of AI CX automation powered by Trusted Knowledge™, highlighted the transformation of traditional knowledge management into AI-powered Knowledge Automation today at its Solve25 user conference in Chicago. The company's award-winning AI Knowledge Hub is revolutionizing how enterprises tackle the content chaos that costs organizations an estimated $31 billion annually — delivering measurable AI ROI to contact centers, customer support teams, and internal business functions such as HR and Learning and Development. Time constraints and lack of resources are the top two barriers to knowledge capture a
CHICAGO, Oct. 14, 2025 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ:EGAN), a leading provider of AI CX automation powered by Trusted Knowledge™, today showcased its eGain AI Agent 2 for Omnichannel CX Automation at its Solve25 user conference, introducing a breakthrough approach to enterprise AI that addresses critical reliability and consistency challenges facing customer experience leaders. The solution delivers Assured Actions through a unique combination of hybrid AI reasoning and quality assurance capabilities built on the eGain AI Knowledge Hub™. While many organizations rush to deploy AI agents for customer experience, they often encounter significant obstacles including incomplet
Survey finds that knowledge exodus due to baby boomer retirement is a C-level concern that most organizations are unprepared to address More than 11,000 Americans turn 65 every day, with over half of the entire workforce planning to retire in the next five years. A new survey from APQC explores this phenomenon—dubbed the "Great Retirement"—and its potential impact on businesses. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20251013139432/en/The research, "Navigating the Great Retirement with KM & AI," was sponsored by eGain, a leader in AI CX Automation powered by Trusted Knowledge. Sponsored by eGain (NASDAQ:EGAN), a leader i
SUNNYVALE, Calif., Sept. 09, 2025 (GLOBE NEWSWIRE) -- eGain Corporation, a leading provider of AI CX automation powered by Trusted Knowledge™, today announced the appointment of John Copeland as Vice President of Marketing. Copeland brings extensive experience in marketing analytics, digital transformation, and go-to-market strategy from his leadership roles at some of the world's most innovative technology companies. "John's unique combination of strategic vision and analytical expertise makes him the ideal leader to drive eGain's marketing transformation," said Ashu Roy, CEO of eGain. "His proven track record of optimizing marketing to drive customer acquisition at scale will be ins
SUNNYVALE, Calif., Sept. 04, 2025 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the AI knowledge platform for customer service, announced today that its Board of Directors approved a $20 million increase in its stock repurchase program, bringing the aggregate amount eGain may purchase from $40 million to $60 million of its outstanding common stock. The stock repurchase program will be funded using existing cash or future cash flows. "Our strong balance sheet allows us to focus on driving long-term shareholder value. This increased authorization underscores our belief that our shares are undervalued and demonstrates our confidence in the AI knowledge market opportunity," said Ashu Roy, eGain's
SUNNYVALE, Calif., Sept. 04, 2025 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the AI knowledge management platform for service, today announced financial results for its fiscal 2025 fourth quarter and full fiscal year ended June 30, 2025. "We are pleased to close fiscal 2025 with solid bookings and strong profitability," said Ashu Roy, eGain's CEO. "With one of our largest deals ever signed this quarter and healthy demand in the pipeline, we are well-positioned to capture the compelling opportunity in AI CX automation powered by trusted knowledge." Fiscal 2025 Fourth Quarter Financial Highlights Total revenue was $23.2 million, up 11% sequentially and 3% year
SUNNYVALE, Calif., Aug. 27, 2025 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the AI knowledge platform for service, will announce its fiscal 2025 fourth quarter and full year financial results after the close of regular market trading on Thursday, September 4, 2025, followed by an investor conference call and webcast at 2:00 p.m. Pacific Time (5:00 p.m. ET). Chief Executive Officer Ashu Roy and Chief Financial Officer Eric Smit will host the call and webcast. When:Thursday, September 4th at 2:00 p.m. Pacific Time (5:00 p.m. ET). Webcast:A live and archived webcast of the conference call can be accessed from the investors section of eGain's website at www.egain.com. Dial In:To access the liv
SUNNYVALE, Calif., June 03, 2025 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the leader in AI knowledge platform for service, today announced the findings of a first-of-its-kind survey on the state of AI in 2025. Conducted by Enterprise AI/KMWorld in Spring 2025, the findings were compiled from the responses of 316 executives, knowledge managers and practitioners worldwide. The survey revealed a make-or-break barrier to AI success with a whopping 61% of respondents pointing to erroneous or inconsistent answers as the top concern for broad AI adoption. In fact, Gartner warns that 100% of generative AI virtual customer assistant and virtual agent assistant projects that lack integration with m
SUNNYVALE, Calif., May 14, 2025 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the AI knowledge management platform for service, today announced financial results for its fiscal 2025 third quarter ended March 31, 2025. "Our third quarter results exceeded expectations on profitability and delivered solid operating cash flow," said Ashu Roy, eGain's CEO. "Shortly after the quarter closed, we secured one of our largest expansion deals ever with a U.S. megabank. We also launched our AI Agent for Contact Center during the quarter, a breakthrough solution that guides agents in real-time using trusted knowledge and reasoning. As we continue to lead in the AI Knowledge market space, we are especially p
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SUNNYVALE, Calif., Sept. 09, 2025 (GLOBE NEWSWIRE) -- eGain Corporation, a leading provider of AI CX automation powered by Trusted Knowledge™, today announced the appointment of John Copeland as Vice President of Marketing. Copeland brings extensive experience in marketing analytics, digital transformation, and go-to-market strategy from his leadership roles at some of the world's most innovative technology companies. "John's unique combination of strategic vision and analytical expertise makes him the ideal leader to drive eGain's marketing transformation," said Ashu Roy, CEO of eGain. "His proven track record of optimizing marketing to drive customer acquisition at scale will be ins
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SUNNYVALE, Calif., Sept. 04, 2025 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the AI knowledge management platform for service, today announced financial results for its fiscal 2025 fourth quarter and full fiscal year ended June 30, 2025. "We are pleased to close fiscal 2025 with solid bookings and strong profitability," said Ashu Roy, eGain's CEO. "With one of our largest deals ever signed this quarter and healthy demand in the pipeline, we are well-positioned to capture the compelling opportunity in AI CX automation powered by trusted knowledge." Fiscal 2025 Fourth Quarter Financial Highlights Total revenue was $23.2 million, up 11% sequentially and 3% year
SUNNYVALE, Calif., Aug. 27, 2025 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the AI knowledge platform for service, will announce its fiscal 2025 fourth quarter and full year financial results after the close of regular market trading on Thursday, September 4, 2025, followed by an investor conference call and webcast at 2:00 p.m. Pacific Time (5:00 p.m. ET). Chief Executive Officer Ashu Roy and Chief Financial Officer Eric Smit will host the call and webcast. When:Thursday, September 4th at 2:00 p.m. Pacific Time (5:00 p.m. ET). Webcast:A live and archived webcast of the conference call can be accessed from the investors section of eGain's website at www.egain.com. Dial In:To access the liv
SUNNYVALE, Calif., May 14, 2025 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the AI knowledge management platform for service, today announced financial results for its fiscal 2025 third quarter ended March 31, 2025. "Our third quarter results exceeded expectations on profitability and delivered solid operating cash flow," said Ashu Roy, eGain's CEO. "Shortly after the quarter closed, we secured one of our largest expansion deals ever with a U.S. megabank. We also launched our AI Agent for Contact Center during the quarter, a breakthrough solution that guides agents in real-time using trusted knowledge and reasoning. As we continue to lead in the AI Knowledge market space, we are especially p
SUNNYVALE, Calif., May 07, 2025 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the AI knowledge platform for service, will announce its fiscal 2025 third quarter financial results after the close of regular market trading on Wednesday, May 14, 2025, followed by an investor conference call and webcast at 2:00 p.m. Pacific Time (5:00 p.m. ET). Chief Executive Officer Ashu Roy and Chief Financial Officer Eric Smit will host the call and webcast. When:Wednesday, May 14th at 2:00 p.m. Pacific Time (5:00 p.m. ET). Webcast:A live and archived webcast of the conference call can be accessed from the investors section of eGain's website at www.egain.com. Dial In:To access the live call, dial 844-481-27
SUNNYVALE, Calif., Feb. 13, 2025 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the AI knowledge management platform for service, today announced financial results for its fiscal 2025 second quarter ended December 31, 2024. "We won several new enterprise logos in the second quarter," said Ashu Roy, eGain's CEO. "As a result, our annual recurring revenue from AI Knowledge Hub customers grew by 17% year over year and 5% sequentially. Customer service automation is a strategic focus for AI investment in Global 1000. As a result, we are seeing a growing number of seven-figure ARR deals in our sales pipeline." Fiscal 2025 Second Quarter Financial Highlights Total reve
SUNNYVALE, Calif., Feb. 06, 2025 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the AI knowledge platform for service, will announce its fiscal 2025 second quarter financial results after the close of regular market trading on Thursday, February 13, 2025, followed by an investor conference call and webcast at 2:00 p.m. Pacific Time (5:00 p.m. ET). Chief Executive Officer Ashu Roy and Chief Financial Officer Eric Smit will host the call and webcast. When:Thursday, February 13th at 2:00 p.m. Pacific Time (5:00 p.m. ET).Webcast:A live and archived webcast of the conference call can be accessed from the investors section of eGain's website at www.egain.com.Dial In:To access the live call, dial 8
SUNNYVALE, Calif., Nov. 12, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the AI Knowledge Management platform for business, today announced financial results for its fiscal 2025 first quarter ended September 30, 2024. "We are pleased to report positive business momentum in the quarter, with annual recurring revenue for our AI Knowledge Hub customers increasing 16% year over year," said Ashu Roy, eGain's CEO. "At our recent customer event, we were thrilled with client testimonials about our AI Knowledge Hub's impact on their business. We are doubling down on product innovation, partnering with clients, to capitalize on the market opportunity created at the intersection of AI and knowledge
SUNNYVALE, Calif., Nov. 05, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the AI knowledge platform for customer service, will announce its fiscal 2025 first quarter financial results after the close of regular market trading on Tuesday, November 12, 2024, followed by an investor conference call and webcast at 2:00 p.m. Pacific Time (5:00 p.m. ET). Chief Executive Officer Ashu Roy and Chief Financial Officer Eric Smit will host the call and webcast. When:Tuesday, November 12th at 2:00 p.m. Pacific Time (5:00 p.m. ET). Webcast:A live and archived webcast of the conference call can be accessed from the investors section of eGain's website at www.egain.com. Dial In:To access the live call,
SUNNYVALE, Calif., Sept. 05, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), an AI Knowledge platform for service, today announced financial results for its fiscal 2024 fourth quarter and full fiscal year ended June 30, 2024. "As businesses invest in Gen AI at scale, our AI Knowledge Hub helps deliver trusted answers for customer service, reducing cost and improving experience," said Ashu Roy, eGain's CEO. "As a result, new logo wins and RFPs for AI Knowledge were up 50 percent in fiscal 2024, and we are investing into this growing market opportunity for AI Knowledge." Fiscal 2024 Fourth Quarter Financial Highlights Total revenue was $22.5 million, down 9% year over year.GAAP net income w
SUNNYVALE, Calif., Aug. 28, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the AI knowledge platform for customer service, will announce its fiscal 2024 fourth quarter and full year financial results after the close of regular market trading on Thursday, September 5, 2024, followed by an investor conference call and webcast at 2:00 p.m. Pacific Time (5:00 p.m. ET). Chief Executive Officer Ashu Roy and Chief Financial Officer Eric Smit will host the call and webcast. When:Thursday, September 5th at 2:00 p.m. Pacific Time (5:00 p.m. ET). Webcast:A live and archived webcast of the conference call can be accessed from the investors section of eGain's website at www.egain.com. Dial In:To acces
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