Better Marks One-Year Partnership with NEO Home Loans — NEO Loan Officers See 91% Growth in Funded Loans 6 Months After Implementing Tinman® AI Platform
The NEO powered by Better collaboration highlights strong production efficiency and cost gains from 2024 to 2025 after switching from Encompass to Tinman AI Platform
Better Home & Finance Holding Company (NASDAQ:BETR) ("Better.com"), the leading AI-native home finance company and the first fintech to fund more than $100 billion in loan volume, celebrates the one-year anniversary of its partnership with NEO Home Loans ("NEO") and proudly announces significant gains in production efficiency and cost to originate through its advisor-led distributed retail channel, NEO powered by Better. This monumental growth demonstrates the measurable production and operational advantage available to consumer-direct, retail mortgage lenders that adopt the Tinman® AI Platform as their full-stack mortgage platform.
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The Better x NEO partnership was designed to eliminate the traditional tradeoff between speed and personalized mortgage advising. Powered by the Tinman® AI Platform, including Tinman® and Betsy™, they achieved meaningful gains across key operational and production metrics in 2025 compared to 2024.
"It's been incredible to see the NEO team grow their business from the $1.5 billion run rate they had when they joined to the $2.6 billion run rate they ended 2025 with, having added over $1.1 billion of production across 32 new teams onboarded onto the platform," said Vishal Garg, Founder and CEO of Better. "Our partnership with NEO has proven that the Tinman AI Platform eliminates friction, giving lenders the opportunity to scale responsibly and create a better path to homeownership, especially for first-time homebuyers."
NEO saw significant increases in loans funded per role across its U.S. platform:
- Loans funded per U.S. loan officer increased by 91%
- Loans funded per processor/coordinator grew by 17%
- Loans funded per underwriter rose by nearly 50%
- Overall loans funded per U.S. production personnel increased by 26%
"The Tinman AI Platform has removed friction from the system, helping NEO's talent perform at their highest level and showing the true value of combining intelligent automation with the irreplaceable human touch," said Ryan Grant, President of NEO Home Loans powered by Better. "If NEO still operated on legacy mortgage tech, this level of scale would not be possible. These results validate what Better has built: a full-stack mortgage platform where production scales through AI driven efficiency, not burnout."
These gains in production efficiency reflect the impact of Better's Tinman® AI Platform that has allowed NEO to scale production without adding operational overhead. By automating repetitive tasks that consume 80% of loan production, the platform significantly reduces manual work and accelerates the lifecycle of the entire loan. Betsy™ can instantly resolve DTI issues by pulling loan file facts, investor and underwriting guidelines, recommend solutions and draft customer communications in seconds for loan officers. Tinman® centralizes documents and pricing, processes borrower data, and pre-fills required fields from previously completed tasks, making one-touch underwriting and closing document preparation available to underwriters, processors, and closers.
"Coming from a legacy mortgage tech stack, the difference with Tinman AI is night and day. I used to waste time navigating fragmented systems and chasing down manual processes," shared NEO powered by Better Loan Officer, Jason Fleming. "Now, I work on one intelligent platform that does all of the heavy lifting. From day one, Tinman has worked faster, smarter, and is always improving. My feedback to our Product and Engineering teams turns into new features, and that kind of loop just doesn't exist in traditional mortgage tech. I would never go back."
Alongside increased production, NEO powered by Better delivered meaningful cost improvements per funded loan:
- Sales cost per funded loan decreased by 23%
- Operations cost per funded loan dropped by 29%
- Commissions per funded loan increased by 13%
These cost gains have translated directly into expanded access to homeownership by passing savings back to buyers. 82% of first-time homebuyers who purchased with NEO in 2025 were previously renters, demonstrating the platform's ability to help renters successfully navigate the transition to homeownership despite affordability challenges. The outcome stands in contrast to broader market trends, with recent surveys showing that one in six prospective buyers abandoned their homebuying journey due to affordability or being priced out of the market; highlighting the need for a faster, more cost-effective lending model.
As the mortgage market continues to shift, the Tinman® AI Platform sets a new standard for scalable, high-performance lending. NEO Home Loans powered by Better is a case study that demonstrates sustainable growth is possible when hard working loan officers and operation teams are empowered with technology-enabled efficiency tools like Tinman® and Betsy™.
Disclaimers
Data is based on internal operational data comparing 2024 and 2025 performance; results may vary by organization and market conditions.
About Better Home & Finance Holding Company
Better Home & Finance Holding Company (NASDAQ:BETR, BETRW)) is the first AI-native mortgage and home equity finance platform, and first fintech to fund more than $100 billion in loan volume. Since 2016, Better has leveraged its industry-leading AI platform, Tinman™, to achieve a singular mission of making homeownership cheaper, faster, and easier for all Americans. Tinman™ allows customers to see their rate options in seconds, get pre-approved in minutes, lock in rates, and close their loan in as little as three weeks. In addition, Betsy™, the first voice-based AI loan assistant built exclusively for the mortgage industry, revolutionizes the homebuying journey by delivering timely application status updates to consumers, answering questions, and moving their loan application along 24/7/365. Better's mortgage offerings include GSE-conforming mortgage loans, FHA and VA loans, and jumbo mortgage loans. In January 2023, Better launched "One Day Mortgage," allowing eligible customers to go from click to Commitment Letter within 24 hours. Better won the 2025 Fintech Breakthrough Awards for Digital Mortgage Innovation, the 2025 Banking Tech Award for Digital Mortgage Innovation, and was named Best Online Mortgage Lender by Forbes and Best Mortgage Lender for Affordability by WSJ in 2023, ranked #1 on LinkedIn's Top Startups List for 2021 and 2020, #1 on Fortune's Best Small and Medium Workplaces in New York, #15 on CNBC's Disruptor 50 2020 list, and was listed on Forbes FinTech 50 for 2020. Better serves customers in all 50 US states and the United Kingdom.
For more information, follow @betterdotcom on Instagram and TikTok.
About NEO Home Loans powered by Better
NEO Home Loans powered by Better is a tech-forward mortgage company committed to reshaping the lending experience through education, transparency, and personalized strategy. NEO blends cutting-edge technology with expert human guidance to help clients make smarter financial decisions. With a national footprint and a local advisor model, NEO empowers mortgage professionals to scale their businesses with greater autonomy, efficiency, and impact. NEO powered by Better is setting a new standard in lending. Learn more at neohomeloans.com.
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