Expansion part of multibillion, multiyear investment to grow and modernize branch network
Plans call for renovating nearly 600 locations nationwide
JPMorganChase today announced plans to open more than 160 new branches in over 30 states and renovate nearly 600 locations this year as part of a multibillion-dollar investment to expand access to affordable and convenient financial services nationwide.
This milestone continues Chase's multiyear growth strategy, announced in 2024, to open more than 500 new branches, renovate 1,700 locations, and hire 3,500 employees across the country over three years.
The expansion will bring Chase into new markets—including low-to-moderate income (LMI) and rural communities—and strengthen its presence in fast-growing regions across the Northeast, Southeast, Heartland, and Southwest.
Chase operates the largest branch network in the U.S. and is the only bank with branches in all lower 48 states. Since 2018, Chase has invested billions to open more than 1,000 branches, renovate hundreds more, and introduce innovative branch concepts tailored to each community.
Innovative Branch Designs Tailored to Customer Needs
Chase branches feature a variety of layouts. For example, the Downtown Flushing branch in Queens, New York, has nearly 70 bankers and specialists, while the Chase Community Center in Brooklyn is designed for community gatherings and financial education workshops.
All branches are staffed with a dedicated team of experts focused on helping customers maximize every dollar, every day.
"Every Chase branch is a reflection of its neighborhood—staffed by local experts, designed with local input, and focused on delivering the right solutions for every customer," said Jennifer Roberts, CEO of Chase Consumer Banking. "Each branch represents our promise to stand alongside our customers as partners, helping them navigate and achieve their financial goals."
Building Financial Resilience, One Community at a Time
Since opening its first Community Center in 2018 in Harlem, New York, Chase has built 18 more—each designed with extra space for community events, financial health workshops, skills training, and small business pop-ups.
Community Managers across the nation play a vital role in helping residents strengthen their financial resilience. With 160 Community Managers—growing to 225 by 2030—Chase collaborates with local leaders to expand access to financial education and affordable banking.
"Our Community Centers are designed to make banking accessible and approachable for everyone," said Diedra Porché, Head of Community and Business Development. "By offering resources tailored to each neighborhood, we're creating spaces that truly belong to the community, where everyone—from first-time account holders to small business owners—can find the support, education, and connections they need to thrive."
In 2025, Community Managers hosted about 14,000 financial health workshops for 240,000 attendees. These workshops are complimentary to all—whether a Chase customer or not—and cover topics like budgeting, saving, building credit, and fraud prevention.
With this expansion, Chase will hire 1,100 new employees, moving closer to its goal of adding more than 10,500 Consumer Bank team members by year-end. These new hires will join over 50,000 local bankers, advisors, and managers committed to serving customers and building lasting relationships.
Investing in America's Heartland
Chase is accelerating growth in central states and underserved regions, aiming for 75% of Americans to be within a reasonable drive of a branch and over 50% within each state.
Major expansion is planned for North and South Carolina, Florida, Pennsylvania, Kansas, Massachusetts, and Tennessee in 2026. These efforts, along with investments in local businesses, affordable housing, and job training, help fuel economic growth and build stronger communities.
"Chase branches are more than just a place to transact; they are vital engines driving economic activity and supporting people, businesses, schools, hospitals, and nonprofits," said Tom Horne, Head of Consumer Branch Banking. "Every day, we're proud to welcome a million customers into our branches, and we look forward to serving even more as our network grows."
Elevating the Affluent Experience
J.P. Morgan Financial Centers, Chase's newest branch format, deliver personalized, concierge-style service for clients with complex financial needs. Chase operates 21 centers and plans to open 10 more by the end of 2026, featuring private meeting spaces and premium finishes in key markets.
Clients who qualify for J.P. Morgan Private Client receive dedicated support from Senior Private Client Bankers and a team of experts.
"J.P. Morgan Financial Centers are designed to offer a new level of service and expertise for our clients," said Stevie Baron, Head of Private Client Banking. "We're creating places where privacy and personal attention are at the forefront, ensuring every client receives the guidance they need to manage and grow their wealth."
Empowering Customers with Seamless Banking Tools
Chase is investing in innovative products and services to make banking easier, supporting its leadership in deposit market share.
"At Chase, our focus is always on delivering what matters most to our customers," said Steve Goodman, Head of Consumer Banking Product. "We're committed to creating innovative products and services that offer greater control, convenience, and confidence in managing their money. We're excited for what's ahead as we continue to enhance the banking experience for everyone we serve."
Chase offers tailored products and digital tools, such as Chase Pay in 4℠ for flexible payments and Overdraft Assist, which has helped customers avoid fees on over 75% of overdraft transactions. Secure Banking, a low-cost checking account, has earned record satisfaction, with more than 3 million customers.
The recently launched digital Benefits Hub provides easier access to account perks for Total Checking customers. Chase plans further enhancements to expand value and convenience.
For updates or to learn more about Chase's branches, products, and services, visit Chase.com.
About Chase
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE:JPM), a leading financial services firm based in the United States of America with operations worldwide, assets of $4.4 trillion and $362 billion in stockholders' equity as of December 31, 2025. Chase serves more than 86 million consumers and 7.4 million small businesses with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: more than 5,000 branches in 48 states and the District of Columbia, nearly 15,000 ATMs, mobile, online and by phone. For more information, go to chase.com.
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Jerry Dubrowski – [email protected]
Iba Reller – [email protected]