Incredible Health's AI Voice Agent Lyn Now Integrates With the Healthcare Industry's Applicant Tracking Systems, including Workday, Interviewing 100% of Candidates 24/7
Incredible Health also named Workday Innovation Partner, bringing certified integration to health systems running Workday HCM and Workday Recruiting
Incredible Health, the largest AI company powering healthcare hiring, today announced that Lyn, its AI interview voice agent purpose-built for healthcare employers and workers, integrates directly with a wide range of applicant tracking systems (ATS), transforming static candidate databases into active, always-on hiring engines. The moment a candidate applies for roles, clinical or non-clinical, Lyn automatically initiates outreach, conducts a structured phone interview, and writes a decision-ready summary back to the candidate's file. Lyn is available to interview applicants regardless of source and is also available to healthcare employers not using the Incredible Health marketplace.
As part of this expansion, Incredible Health was named a Workday Innovation Partner and achieved Workday Certified Integration status with Workday (NASDAQ:WDAY) Human Capital Management and Workday Recruiting. The designation means Incredible Health is pre-vetted by Workday for reliability, security, and fit, and is listed on the Workday Partner Center and Workday Marketplace.
The Healthcare Hiring Crisis Demands a New Approach
Healthcare hiring has been fundamentally challenging for decades. Amid the largest labor shortage in the country, the average first-round phone interview takes 13 days to complete. In that window, in a highly competitive talent market, top candidates accept offers elsewhere, and the health systems left behind turn to overtime, incentive pay, expensive agency, and travel staff to fill the gap. These band-aid solutions exacerbate the risk of employee burnout and turnover, putting patient care at risk. In healthcare, the first employer to interview a candidate and make hiring decisions often wins, and most health systems simply cannot interview fast enough. Most recruitment teams have limited bandwidth and cannot process 100% of their applicant flow in a timely manner.
Incredible Health built Lyn to change that equation entirely. Lyn proactively sells the employer's unique value proposition and discusses multiple roles during a single interview, covering clinical qualifications, licensure, shift preferences, years of experience and more. It operates 24/7, including nights, weekends, and holidays, meeting candidates on their schedule rather than forcing them to wait for a recruiter's availability. Hospitals, surgery centers, and home health organizations using Incredible Health save an average of $5 million annually per facility by reducing vacancy rates and replacing expensive temporary labor with permanent hires, faster.
Proven Results at Scale
Across Incredible Health's employer partners, Lyn delivers measurable impact:
- 87% interview completion rate, 8x higher than the 10% completion rate with traditional manual methods
- 75% of candidates interview within 24 hours of applying, compared to a 13-day industry average for first-round interviews
- Average hiring times reduced by 30% for permanent healthcare workers, directly reducing reliance on expensive overtime, or travel and agency staff
- First-round interviews completed 6.5x faster (2 days vs. 13 days), ensuring vacancies are filled before they impact patient care or increase premium labor costs
- 800+ hours reclaimed annually per recruiter by eliminating phone tag, voicemail follow-ups, and manual data entry
- 42% of interviews completed outside of business hours, capturing candidates traditional methods miss entirely
- 96% positive candidate sentiment, driven by the flexibility of interviewing on their own schedule
How the Integration Works
Lyn creates a closed-loop workflow between most ATS and Incredible Health:
- Automatic trigger: The moment a candidate reaches a designated ATS stage, Lyn initiates outreach immediately, including nights, weekends, and holidays.
- Multi-job interviews in a single call: In one conversation, Lyn interviews a candidate for multiple open roles, maximizing every touchpoint, expanding opportunities, and increasing match likelihood without additional recruiter coordination.
- Proactive selling and context-aware interviews: Using the candidate's resume and ATS job descriptions, Lyn asks targeted questions tailored to the role, facility, and required clinical specialties, while proactively selling the employer's unique attributes, perks, and benefits.
- Structured write-back: After each interview, Lyn automatically pushes a structured data package to the candidate's ATS profile: a polished summary, interview recording transcript and audit, and a status update.
- Custom field mapping: Lyn populates the specific fields hiring teams rely on, including years of experience, license status, and shift preference, keeping internal reports accurate without manual entry.
- Zero IT burden and full compliance: Incredible Health's secure, pre-built connectors are designed for healthcare IT and set up in under one day. Workday customers benefit from Innovation Partner status, meaning pre-vetted connectors that reduce risk and accelerate deployment. The product is fully compliant with local, state, and federal AI hiring regulations nationwide.
"Every hour a healthcare position sits unfilled costs a hospital real money in overtime, agency premiums, and employee burnout and turnover. We built Lyn to make sure that never happens," said Iman Abuzeid, MD, CEO and co-founder of Incredible Health. "Now Lyn works inside the ATS recruiters already operate in, whether that's Workday or other systems. A candidate applies, Lyn calls, and by the time a recruiter sits down the next morning, there's a completed interview summary sitting in the candidate's file. That's how you win top talent in healthcare."
Lyn's ATS integration is available now, working directly within the applicant tracking systems healthcare employers already use. Workday customers can find the certified integration on the Workday Marketplace. Find out more here.
About Incredible Health
Incredible Health is the largest AI company powering healthcare hiring, with 1.5 million U.S. healthcare workers and over 1,500 healthcare employers. AI voice agents, Gale and Lyn, transform the experience and economics of healthcare hiring, with the average hospital reducing hiring times from 86 days to under 20 for permanent nurses. Healthcare workers use Incredible Health's marketplace to discover opportunities, advance their careers, and land their dream jobs. Employers use the healthcare hiring solutions to gain a competitive edge, save millions in overtime, premium labor, and HR costs, and deliver consistent care to their communities. Powered by millions of marketplace data points and interactions, Incredible Health's AI technology is continuously trained and refined to deliver fast, personalized, and reliable results. Co-founded by MD and Wharton alum, Iman Abuzeid, and MIT alum from a family of nurses, Rome Portlock, Incredible Health is headquartered in San Francisco, CA, and operates nationally.
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