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Date | Price Target | Rating | Analyst |
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2/13/2023 | Buy → Hold | Craig Hallum |
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Key benefits include up to 50% reduction in agent training time; up to 35% enhancement in first-contact resolution; and up to 70% deflection of agent-assisted service requests
SUNNYVALE, Calif., Sept. 05, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), an AI Knowledge platform for service, today announced financial results for its fiscal 2024 fourth quarter and full fiscal year ended June 30, 2024. "As businesses invest in Gen AI at scale, our AI Knowledge Hub helps deliver trusted answers for customer service, reducing cost and improving experience," said Ashu Roy, eGain's CEO. "As a result, new logo wins and RFPs for AI Knowledge were up 50 percent in fiscal 2024, and we are investing into this growing market opportunity for AI Knowledge." Fiscal 2024 Fourth Quarter Financial Highlights Total revenue was $22.5 million, down 9% year over year.GAAP net income w
SUNNYVALE, Calif., Aug. 28, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the AI knowledge platform for customer service, will announce its fiscal 2024 fourth quarter and full year financial results after the close of regular market trading on Thursday, September 5, 2024, followed by an investor conference call and webcast at 2:00 p.m. Pacific Time (5:00 p.m. ET). Chief Executive Officer Ashu Roy and Chief Financial Officer Eric Smit will host the call and webcast. When:Thursday, September 5th at 2:00 p.m. Pacific Time (5:00 p.m. ET). Webcast:A live and archived webcast of the conference call can be accessed from the investors section of eGain's website at www.egain.com. Dial In:To acces
SUNNYVALE, Calif., May 09, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), a knowledge platform for customer engagement, today announced financial results for its fiscal 2024 third quarter ended March 31, 2024. "Our new knowledge customer win momentum continued this quarter, including a U.S. megabank," said Ashu Roy, eGain's CEO. "Through the first nine months of the year, our new logo acquisition has grown 50% - year over year - thanks to AssistGPT™, our novel AI solution to efficiently automate knowledge for customer service. Although our total revenue fell short of expectations due to the timing of revenue recognition from our Cisco OEM agreement, we achieved another quarter of enhanced
SUNNYVALE, Calif., Sept. 05, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), an AI Knowledge platform for service, today announced financial results for its fiscal 2024 fourth quarter and full fiscal year ended June 30, 2024. "As businesses invest in Gen AI at scale, our AI Knowledge Hub helps deliver trusted answers for customer service, reducing cost and improving experience," said Ashu Roy, eGain's CEO. "As a result, new logo wins and RFPs for AI Knowledge were up 50 percent in fiscal 2024, and we are investing into this growing market opportunity for AI Knowledge." Fiscal 2024 Fourth Quarter Financial Highlights Total revenue was $22.5 million, down 9% year over year.GAAP net income w
SUNNYVALE, Calif., Aug. 28, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the AI knowledge platform for customer service, will announce its fiscal 2024 fourth quarter and full year financial results after the close of regular market trading on Thursday, September 5, 2024, followed by an investor conference call and webcast at 2:00 p.m. Pacific Time (5:00 p.m. ET). Chief Executive Officer Ashu Roy and Chief Financial Officer Eric Smit will host the call and webcast. When:Thursday, September 5th at 2:00 p.m. Pacific Time (5:00 p.m. ET). Webcast:A live and archived webcast of the conference call can be accessed from the investors section of eGain's website at www.egain.com. Dial In:To acces
SUNNYVALE, Calif., Aug. 14, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the AI knowledge platform for customer service, today announced the release of "Knowledge Management For Dummies, eGain 2nd Special Edition", published by John Wiley & Sons. Available in both e-book and print formats, the 2nd Special Edition is an updated version of its popular first edition, which received thousands of downloads. Per Gartner, 100% of GenAI virtual assistants for customers and contact center agents will fail without knowledge management (KM) by 2025. While demystifying KM, this edition includes a new chapter dedicated to GenAI and how KM is foundational to its success. Also included are real-world c
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Craig Hallum downgraded eGain Comm. from Buy to Hold
Needham reiterated coverage of eGain with a rating of Buy and set a new price target of $12.00 from $15.00 previously
Oppenheimer resumed coverage of eGain with a rating of Hold