Third Federal announced today that the company was named among the top 500 financial services companies in the US for customer service in 2026 by USA TODAY and its research partner, Plant-A Insights.
The top companies list is based on a survey of nearly 60,000 customer experiences, and measured professional competence, solution orientation, transparency, reliability, and friendliness, among other criteria.
An initial group of 13,000 credit unions, banks, life insurers, and financial technology firms were under consideration for the final list.
"We are proud to receive this recognition for our commitment to our customers," said Third Federal Chairman and CEO Marc A. Stefanski. "We know that we are in the relationship business as much as we are in the banking business, and we know when do what is best for our customers, we are doing what is best for Third Federal too."
Third Federal Savings and Loan Association is a leading provider of savings and mortgage products, and operates under the values of love, trust, respect, a commitment to excellence and fun. Founded in Cleveland in 1938 as a mutual association by Ben and Gerome Stefanski, Third Federal's mission is to help people achieve the dream of home ownership and financial security. It became part of a public company in 2007 (NASDAQ:TFSL). Third Federal, which lends in 28 states and the District of Columbia, is dedicated to serving consumers with competitive rates and outstanding service. Third Federal, an equal housing lender, has 21 full service branches in Northeast Ohio, lending offices in Central and Southern Ohio, and 15 full service branches throughout Florida. As of September 30, 2025, the Company's assets totaled $17.46 billion.
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Jennifer Rosa
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