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    TTEC Announces Third Quarter 2025

    11/6/25 4:05:00 PM ET
    $TTEC
    Professional Services
    Consumer Discretionary
    Get the next $TTEC alert in real time by email

    Third Quarter 2025

    Revenue was $519.1 Million

    Net Loss was $11.1 Million or negative 2.1 Percent of Revenue

    (Net Income of $5.9 Million or 1.1 Percent of Revenue Non-GAAP)

    Adjusted EBITDA was $43.4 Million or 8.4 Percent of Revenue

    Reiterates Outlook for Full Year 2025

    Announces Term Extension of Credit Facility

    AUSTIN, Texas, Nov. 06, 2025 (GLOBE NEWSWIRE) -- TTEC Holdings, Inc. (NASDAQ:TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, announced today financial results for the third quarter ended September 30, 2025.

    "Our third quarter 2025 financial performance delivered to plan as we continue to balance operational excellence with investments in innovation and growth. As expected, our Engage third quarter profitability was down compared to the prior year. This short-term decline was the result of expenses ahead of our fourth quarter healthcare seasonal ramps and planned investments for future growth. Consequently, our Engage operating margins this quarter do not reflect the momentum we are seeing in the underlying business. Our digital first approach that blends AI and analytics with CX technical expertise and operational excellence continues to resonate in the market with both new and existing clients," commented Ken Tuchman, chairman and chief executive officer of TTEC. 

    "In TTEC Engage, we added new significant clients, expanded our existing client relationships with our full portfolio of CX services, and deployed AI in over a hundred programs across numerous customers. In TTEC Digital, we closed many meaningful new clients this quarter and grew our professional services revenue with our AI focused partners. Looking ahead, every organization today faces an immediate mandate to transform. With our end-to-end AI-enabled technology and services platform, we are well-positioned to drive each client's vision forward," Tuchman continued.

    THIRD QUARTER 2025 FINANCIAL HIGHLIGHTS                

    Revenue        

    • Third quarter 2025 GAAP revenue was $519.1 million, a 1.9 percent decrease compared to $529.4 million in the prior year.
    • Foreign exchange had a $2.2 million positive impact on revenue in the third quarter of 2025.

    Income from Operations

    • Third quarter 2025 GAAP income from operations was $12.3 million, or 2.4 percent of revenue, compared to income from operations of $12.9 million, or 2.4 percent of revenue in the prior year.
    • Non-GAAP income from operations, excluding restructuring and impairment charges, equity-based compensation expenses, amortization of purchased intangibles, and other items, was $28.9 million, or 5.6 percent of revenue, compared to $34.1 million, or 6.4 percent of revenue in the prior year.
    • Foreign exchange had a nominal impact on Non-GAAP income from operations in the third quarter of 2025.

    Adjusted EBITDA        

    • Third quarter 2025 Non-GAAP Adjusted EBITDA was $43.4 million, or 8.4 percent of revenue, compared to $50.3 million, or 9.5 percent of revenue in the prior year.

    Earnings Per Share

    • Third quarter 2025 GAAP fully diluted net loss per share was $0.23 compared to net loss per share of $0.40 in the prior year.
    • Non-GAAP fully diluted earnings per share was $0.12 compared to $0.11 in the prior year.

    CASH FLOW AND BALANCE SHEET

    • Cash flow from operations in the third quarter of 2025 was $4.2 million compared to a negative $91.4 million for the third quarter of 2024.

    • Free cash flow in the third quarter of 2025 was a negative $9.6 million compared to a negative $100.2 million for the third quarter of 2024.

    • Capital expenditures in the third quarter of 2025 were $13.8 million compared to $8.8 million for the third quarter of 2024.
    • As of September 30, 2025, TTEC had cash and cash equivalents of $73.5 million and debt of $886.0 million, resulting in a net debt position of $812.5 million. This compares to a net debt position of $931.5 million for the same period 2024.
    • On November 5, 2025, TTEC extended the term of its Credit Facility through November 23, 2027. For further details about our Credit Facility and its terms, please refer our disclosure in our quarterly report on Form 10-Q.

    SEGMENT REPORTING & COMMENTARY

    TTEC reports financial results for TTEC Digital and TTEC Engage business segments. Financial highlights for the two business segments are provided below.

    TTEC Digital – Design, build and operate tech-enabled, insight-driven CX solutions

    • Third quarter 2025 GAAP revenue for TTEC Digital was $121.9 million, an increase of 5.4 percent compared to $115.7 million for the year ago period.
    • Income from operations was $4.9 million or 4.0 percent of revenue compared to $7.5 million or 6.5 percent of revenue in the prior year.
    • Non-GAAP income from operations was $11.6 million, or 9.5 percent of revenue compared to non-GAAP operating income of $14.4 million or 12.5 percent of revenue in the prior year.

    TTEC Engage – Technology-enabled customer care, acquisition, and fraud mitigation services

    • Third quarter 2025 GAAP revenue for TTEC Engage was $397.2 million, a 4.0 percent decrease from $413.8 million for the year ago period.
    • Income from operations was $7.5 million or 1.9 percent of revenue compared to $5.4 million or 1.3 percent of revenue in the prior year.
    • Non-GAAP income from operations was $17.3 million, or 4.3 percent of revenue, compared to non-GAAP operating income of $19.7 million, or 4.8 percent of revenue in the prior year.
    • Foreign exchange had a $2.1 million positive impact on revenue and a nominal impact on income from operations in the third quarter of 2025.

    BUSINESS OUTLOOK

    "Although our third quarter results reflect a decline in profitability compared to the prior year, they were in line with our expectations. In TTEC Digital, we continue to diversify and scale with our CX technology partners as the market shifts from legacy infrastructure to enterprise-wide digital transformations in the cloud. We are pleased with the growth from our new partnerships, recognizing the remix is creating temporary pressure on the segment's revenue and profit margins. In TTEC Engage, the profitability decline was expected as we incurred up-front expenses to grow key clients and ramp for higher fourth quarter healthcare seasonality. We are confident the Engage fourth quarter profitability will deliver year over year growth both in the quarter and for the second half of the year," commented Kenny Wagers, chief financial officer of TTEC.

    TTEC Full Year 2025 Outlook   
     Full Year 2025

    Guidance
     Full Year 2025

    Mid-Point
    Revenue$2,064M — $2,114M $2,089M
    Non-GAAP adjusted EBITDA$215M — $235M $225M
    Non-GAAP adjusted EBITDA margins10.4% — 11.1% 10.8%
    Non-GAAP operating income$154M — $174M $164M
    Non-GAAP operating income margins7.4% — 8.2% 7.8%
    Interest expense, net($72M) — ($74M) ($73M)
    Non-GAAP adjusted tax rate40% — 44% 42%
    Diluted share count48.1M — 48.5M 48.3M
    Non-GAAP earnings per a share$0.95 — $1.20 $1.08
        
        
    Engage Full Year 2025 Outlook   
     Full Year 2025

    Guidance
     Full Year 2025

    Mid-Point
    Revenue$1,606M — $1,636M $1,621M
    Non-GAAP adjusted EBITDA$151M — $163M $157M
    Non-GAAP adjusted EBITDA margins9.4% — 10.0% 9.7%
    Non-GAAP operating income$101M — $113M $107M
    Non-GAAP operating income margins6.3% — 6.9% 6.6%
        
        
    Digital Full Year 2025 Outlook   
     Full Year 2025

    Guidance
     Full Year 2025

    Mid-Point
    Revenue$458M — $478M $468M
    Non-GAAP adjusted EBITDA$64M — $72M $68M
    Non-GAAP adjusted EBITDA margins13.9% — 15.0% 14.5%
    Non-GAAP operating income$53M — $61M $57M
    Non-GAAP operating income margins11.5% — 12.7% 12.1%
        

    The company has not quantitatively reconciled its guidance for Non-GAAP operating income, Non-GAAP operating income margins, Non-GAAP adjusted EBITDA, Non-GAAP adjusted EBITDA margins, Non-GAAP adjusted tax rate, or Non-GAAP earnings per share to their respective most comparable GAAP measures because certain of the reconciling items that impact these metrics, including restructuring and impairment charges, equity-based compensation expense, changes in acquisition contingent consideration, depreciation and amortization expense, and provision for income taxes are dependent on the timing of future events outside of the Company's control or cannot be reliably predicted. Accordingly, the Company is unable to provide reconciliations to GAAP operating income, operating income margins, EBITDA margins, and diluted earnings per share without unreasonable effort. Please note that the unavailable reconciling items could significantly impact the Company's 2025 financial results as reported under GAAP.

    NON-GAAP FINANCIAL MEASURES

    This press release contains a discussion of certain Non-GAAP financial measures that the company includes to allow investors and analysts to measure, analyze and compare its financial condition and results of operations in a meaningful and consistent manner. A reconciliation of these Non-GAAP financial measures can be found in the tables accompanying this press release.

    • GAAP metrics are presented in accordance with Generally Accepted Accounting Principles.

    • Non-GAAP - As reflected in the attached reconciliation table, the definition of Non-GAAP may exclude from operating income, EBITDA, net income and earnings per share restructuring and impairment charges, equity-based compensation expenses, amortization of purchased intangibles, among other items.

    EARNINGS WEBCAST/CONFERENCE CALL

    TTEC will host a live webcast and conference call at 8:30 a.m. ET on Friday, November 7, 2025. You are invited to join a live webcast of the conference call by visiting the "Investors Relations" section of the TTEC website at www.ttec.com. If you are unable to participate during the live webcast, a replay will be available on the TTEC website.

    ABOUT TTEC

    TTEC (pronounced T-TEC) Holdings, Inc. (NASDAQ:TTEC) is a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next-gen digital technology, the Company's TTEC Digital business designs, builds, and operates omnichannel contact center technology, CRM, AI and analytics solutions. The company's TTEC Engage business delivers AI-enabled customer engagement, customer acquisition and growth, tech support, back office, and fraud prevention services. Founded in 1982, the company's singular obsession with CX excellence has earned it leading client, customer, and employee satisfaction scores across the globe. The company's employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more visit us at https://www.ttec.com.

    FORWARD-LOOKING STATEMENTS

    This Earnings Press Release and related oral statements contains "forward-looking statements" within the meaning of Section 27A of the Securities Act of 1933, Section 21E of the Securities Exchange Act of 1934, and the Private Securities Litigation Reform Act of 1995. Forward-looking statements include, but are not limited to, statements relating to our operations, expected financial position, results of operation, effective tax rate, cash flow, leverage, liquidity, business strategy, profit improvement actions, competitive position, demand for our services in international operations, acquisition opportunities and impact of acquisitions, capital allocation and dividends, growth opportunities, spending, capital expenditures and investments, competition and market forecasts, industry trends, our human capital resources, and other business, operational and financial matters that are based on our current expectations, assumptions, and projections with respect to the future, and are not a guarantee of performance.

    In this Release when we use words such as "may," "believe," "plan," "will," "anticipate," "estimate," "expect," "intend," "project," "would," "could," "target," or similar expressions, or when we discuss our strategy, plans, goals, initiatives, or objectives, we are making forward-looking statements. Unless otherwise indicated or except where the context otherwise requires, the terms "TTEC," "the Company," "we," "us" and "our" and other similar terms in this report refer to TTEC Holdings, Inc. and its subsidiaries. We caution you not to rely unduly on any forward-looking statements. Actual results may differ materially from those expressed in the forward-looking statements, and you should review and consider carefully the risks, uncertainties, and other factors that affect our business and may cause such differences as outlined in Item 1A. Risk Factors in our Annual Report on Form 10-K for the year ended December 31, 2024 and any subsequent filings with the U.S. Securities and Exchange Commission (the "SEC") which are available on TTEC's website www.ttec.com, and on the SEC's public website at www.sec.gov.

    Our forward-looking statements speak only as of the date that this release is issued. We undertake no obligation to update them, except as may be required by applicable law. Although we believe that our forward-looking statements are reasonable, they depend on many factors outside of our control and we can provide no assurance that they will prove to be correct.

    Company Contacts

    Corporate Comms

    Meredith Matthews

    [email protected]

    Investor Relations

    Robert Belknapp

    [email protected]

     
    TTEC HOLDINGS, INC. AND SUBSIDIARIES 
    CONSOLIDATED STATEMENTS OF OPERATIONS 
    (In thousands, except per share data) 
    (unaudited) 
     
               
      Three months ended Nine months ended  
      September 30, September 30,  
       2025   2024   2025   2024   
               
    Revenue $519,143  $529,427  $1,566,942  $1,640,150   
               
    Operating Expenses:          
    Cost of services

      413,635   415,226   1,227,455   1,286,934   
    Selling, general and administrative

     68,941   71,580   209,632   219,881   
    Depreciation and amortization

      22,026   24,042   67,612   74,258   
    Restructuring charges, net

      1,771   1,002   4,883   6,346   
    Impairment losses

      441   4,688   1,966   241,544   
    Total operating expenses  506,814   516,538   1,511,548   1,828,963   
               
    Income / (Loss) From Operations  12,329   12,889   55,394   (188,813)  
               
    Other income (expense), net

      (12,278)  (22,462)  (39,218)  (60,573)  
               
    Income / (Loss) Before Income Taxes 51   (9,573)  16,176   (249,386)  
               
    Provision for income taxes

      (11,117)  (9,395)  (30,720)  (65,850)  
               
    Net Income / (Loss)  (11,066)  (18,968)  (14,544)  (315,236)  
               
    Net (loss) / income attributable to noncontrolling interest

     (2,305)  (2,154)  (5,430)  (7,730)  
               
    Net Income / (Loss) Attributable to TTEC Stockholders$(13,371) $(21,122) $(19,974) $(322,966)  
               
               
    Net Income / (Loss) Per Share          
               
    Basic

     $(0.23) $(0.40) $(0.30) $(6.63)  
               
    Diluted

     $(0.23) $(0.40) $(0.30) $(6.63)  
               
    Net Income / (Loss) Per Share Attributable to TTEC Stockholders        
               
    Basic

     $(0.28) $(0.44) $(0.42) $(6.79)  
               
    Diluted

     $(0.28) $(0.44) $(0.42) $(6.79)  
               
               
    Income / (Loss) From Operations Margin 2.4%  2.4%  3.5%  (11.5)%  
    Net Income / (Loss) Margin  (2.1)%  (3.6)%  (0.9)%  (19.2)%  
    Net Income / (Loss) Attributable to TTEC Stockholders Margin

      (2.6)%  (4.0)%  (1.3)%  (19.7)%  
    Effective Tax Rate  21798.0%  (98.1)%  189.9%  (26.4)%  
               
               
    Weighted Average Shares Outstanding         
    Basic  48,460   47,723   48,098   47,573   
    Diluted  48,460   47,723   48,098   47,573   
               





              
    TTEC HOLDINGS, INC. AND SUBSIDIARIES 
    SEGMENT INFORMATION 
    (In thousands) 
    (unaudited) 
              
              
      Three months ended Nine months ended 
      September 30, September 30, 
       2025  2024  2025  2024  
              
    Revenue:         
    TTEC Digital $121,916 $115,669 $343,702 $344,068  
    TTEC Engage  397,227  413,758  1,223,240  1,296,082  
    Total $519,143 $529,427 $1,566,942 $1,640,150  
              
    Income / (Loss) From Operations       
    TTEC Digital $4,859 $7,474 $22,132 $16,771  
    TTEC Engage  7,470  5,415  33,262  (205,584) 
    Total $12,329 $12,889 $55,394 $(188,813) 
              





          
    TTEC HOLDINGS, INC. AND SUBSIDIARIES 
    CONSOLIDATED BALANCE SHEETS 
    (In thousands) 
    (unaudited) 
          
      September 30, December 31,
       2025   2024  
          
    ASSETS     
    Current assets:     
    Cash and cash equivalents $73,508  $84,991  
    Accounts receivable, net  424,454   452,573  
    Prepaids and other current assets  110,393   92,947  
    Income and other tax receivables  27,264   21,785  
    Total current assets  635,619   652,296  
          
    Property and equipment, net  116,803   132,051  
    Operating lease assets  90,888   91,263  
    Goodwill  573,790   571,197  
    Other intangibles assets, net  141,451   164,808  
    Income and other tax receivables, long-term  12,770   31,781  
    Other assets  110,327   109,984  
          
    Total assets $1,681,648  $1,753,380  
          
    LIABILITIES AND EQUITY     
    Current liabilities:     
    Accounts payable $78,067  $84,180  
    Accrued employee compensation and benefits  131,913   137,636  
    Deferred revenue  69,400   64,752  
    Current operating lease liabilities  34,178   33,358  
    Other current liabilities  49,581   34,010  
    Total current liabilities  363,139   353,936  
          
    Long-term liabilities:     
    Line of credit  882,500   975,000  
    Non-current operating lease liabilities  66,832   71,008  
    Other long-term liabilities  88,371   85,317  
    Total long-term liabilities  1,037,703   1,131,325  
          
          
    Equity:     
    Common stock  485   477  
    Additional paid in capital  429,350   420,181  
    Treasury stock  (584,900)  (584,900) 
    Accumulated other comprehensive income (loss)  (108,183)  (132,121) 
    Retained earnings  526,643   546,617  
    Noncontrolling interest  17,411   17,865  
    Total equity  280,806   268,119  
          
    Total liabilities and equity $1,681,648  $1,753,380  
          





    TTEC HOLDINGS, INC. AND SUBSIDIARIES 
    CONSOLIDATED STATEMENTS OF CASH FLOWS 
    (In thousands) 
    (unaudited) 
          
     Nine Months Ended Nine Months Ended  
     September 30, September 30,  
      2025   2024   
          
    Cash flows from operating activities:     
    Net (loss) income$(14,544) $(315,236)  
    Adjustment to reconcile net (loss) income to net cash provided by operating activities :    
    Depreciation and amortization 67,612   74,258   
    Amortization of contract acquisition costs 1,047   1,363   
    Amortization of debt issuance costs 1,587   1,578   
    Imputed interest expense and fair value adjustments to contingent consideration -   (1,496)  
    Provision for credit losses 700   2,744   
    Loss on disposal of assets 904   1,778   
    Impairment losses 1,966   241,544   
    Loss on dissolution of subsidiary -   -   
    Deferred income taxes (1,846)  38,922   
    Excess tax benefit from equity-based awards 1,861   3,921   
    Equity-based compensation expense 10,378   15,249   
    Loss / (gain) on foreign currency derivatives (331)  244   
    Changes in assets and liabilities, net of acquisitions:     
    Accounts receivable 32,893   (37,497)  
    Prepaids and other assets 21,166   (12,959)  
    Accounts payable and accrued expenses 16,456   (49,122)  
    Deferred revenue and other liabilities (21,344)  (23,023)  
    Net cash provided by operating activities 118,505   (57,732)  
          
    Cash flows from investing activities:     
    Proceeds from sale of property, plant and equipment 4,476   146   
    Purchases of property, plant and equipment (26,381)  (36,465)  
    Net cash used in investing activities (21,905)  (36,319)  
          
    Cash flows from financing activities:     
    Net proceeds from / (repayments of) line of credit (92,500)  30,000   
    Payments on other debt (1,770)  (1,873)  
    Dividends paid to shareholders -   (2,847)  
    Payments to noncontrolling interest (6,396)  (6,908)  
    Tax payments related to the issuance of restricted stock units (1,201)  (945)  
    Payments of debt issuance costs (1,031)  (2,635)  
    Net cash used in financing activities (102,898)  14,792   
          
    Effect of exchange rate changes on cash and cash equivalents and restricted cash (5,185)  2,283   
          
    (Decrease) in cash, cash equivalents and restricted cash (11,483)  (76,976)  
    Cash, cash equivalents and restricted cash, beginning of period 84,991   173,905   
    Cash, cash equivalents and restricted cash, end of period$73,508  $96,929   
          





     
    TTEC HOLDINGS, INC. AND SUBSIDIARIES 
    RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION 
    (In thousands, except per share data) 
    (unaudited) 
     
      Three months ended    Nine months ended    
      September 30,    September 30,    
       2025   2024      2025   2024     
                    
    Revenue $519,143  $529,427     $1,566,942  $1,640,150     
                    
    Reconciliation of Non-GAAP Income from Operations and EBITDA:             
                    
    Net Income / (Loss) from Operations $12,329  $12,889     $55,394  $(188,813)    
    Restructuring charges, net  1,771   1,002      4,883   6,346     
    Impairment losses  441   4,688      1,966   241,544     
    Property costs not related to operations  -   424      (46)  2,329     
    Mexico VAT consulting fees  106   -      926   -     
    Liability related to notifications triggered by labor scheme(1)  -   2,563      -   (187)    
    Expenses related to non-binding offer  3,426   -      10,445   -     
    Equity-based compensation expenses  3,083   4,333      10,384   15,249     
    Amortization of purchased intangibles  7,727   8,169      23,215   25,053     
                    
    Non-GAAP Income from Operations $28,883  $34,068     $107,167  $101,521     
                    
    Non-GAAP Income from Operations Margin  5.6%  6.4%     6.8%  6.2%    
                    
    Depreciation and amortization  14,299   15,873      44,397   48,152     
    Changes in acquisition contingent consideration  -   (449)     -   (1,496)    
    Gain on property sale  -   -      (629)  -     
    Mexico VAT Recovery  (1,716)  -      (8,341)  -     
    Foreign SS Tax Recovery  -   -      -   (853)    
    Foreign VAT receivable writeoff  -   -      -   770     
    Foreign exchange loss / (gain), net  (1,959)  1,825      1,818   2,381     
    Other Income (expense), net  3,848   (1,041)     7,141   953     
                    
    Adjusted EBITDA $43,355  $50,276     $151,553  $151,428     
                    
    Adjusted EBITDA Margin  8.4%  9.5%     9.7%  9.2%    
                    
    Reconciliation of Non-GAAP EPS:               
                    
    Net Income $(11,066) $(18,968)    $(14,544) $(315,236)    
    Add: Asset impairment and restructuring charges  2,212   5,690      6,849   247,890     
    Add: Equity-based compensation expenses  3,083   4,333      10,384   15,249     
    Add: Amortization of purchased intangibles  7,727   8,169      23,215   25,053     
    Add: Property costs not related to operations  -   424      (46)  2,329     
    Add: Liability related to notifications triggered by labor scheme  -   2,563      -   (187)    
    Add: Foreign SS Tax Recovery  -   -      -   (853)    
    Add: Foreign VAT receivable writeoff  -   -      -   770     
    Add: Changes in acquisition contingent consideration  -   (449)     -   (1,496)    
    Add: Foreign VAT (inclusive of interest)  (1,889)  -      (14,978)  -     
    Add: Fees related to non-binding offer  3,426   -      10,445   -     
    Add: Gain on property sale  -   -      (629)  -     
    Add: Foreign exchange loss / (gain), net  (1,959)  1,825      1,818   2,381     
    Less: Changes in valuation allowance, return to provision adjustments and other, and tax effects of items separately disclosed above  4,324   1,810      7,525   48,752     
                    
    Non-GAAP Net Income $5,858  $5,397     $30,039  $24,652     
                    
    Diluted shares outstanding  48,460   47,723      48,098   47,573     
                    
    Non-GAAP EPS $0.12  $0.11     $0.62  $0.52     
                    
    Reconciliation of Free Cash Flow:               
                    
    Cash Flow From Operating Activities:               
    Net (loss) / income $(11,066) $(18,968)    $(14,544) $(315,236)    
    Adjustments to reconcile net income to net cash provided by operating activities:

    Depreciation and amortization  22,026   24,042      67,612   74,258     
    Other  (6,756)  (96,451)     65,437   183,246     
    Net cash provided by operating activities  4,204   (91,377)     118,505   (57,732)    
                    
    Less - Total Cash Capital Expenditures  13,794   8,783      26,381   36,465     
                    
    Free Cash Flow $(9,590) $(100,160)    $92,124  $(94,197)    
                    
                    
    (1) -For further information, please see discussion in the Risk Factors section of the 2024 Form 10-K filed on February 27, 2025.        
                    
    Reconciliation of Non-GAAP Income from Operations and Adjusted EBITDA by Segment :          
      TTEC Engage TTEC Digital TTEC Engage TTEC Digital 
      Q3 25 Q3 24 Q3 25Q3 24 YTD 25 YTD 24 YTD 25YTD 24 
                    
    (Loss) / Income from Operations $7,470  $5,414  $4,859$7,474  $33,262  $(205,585) $22,132 $16,771  
    Restructuring charges, net  1,163   202   608 801   3,342   5,697   1,540  650  
    Impairment losses  441   4,255   - 433   1,728   238,600   239  2,944  
    Property costs not related to operations  -   424   - -   (46)  2,329   -  -  
    Mexico VAT Consulting Fees  106   -   - -   926   -   -  -  
    Expenses related to non-binding offer  2,107   -   1,319 -   7,332   -   3,113  -  
    Liability related to notifications triggered by labor scheme  -   2,563   - -   -   (187)  -  -  
    Equity-based compensation expenses  1,903   2,701   1,180 1,632   6,343   9,748   4,041  5,501  
    Amortization of purchased intangibles  4,070   4,098   3,657 4,071   12,219   12,306   10,996  12,747  
                    
    Non-GAAP Income from Operations $17,260  $19,657  $11,623$14,411  $65,106  $62,908  $42,061 $38,613  
                    
    Depreciation and amortization  11,964   12,958   2,335 2,915   36,444   39,849   7,952  8,303  
    Changes in acquisition contingent consideration  -   (449)  - -   -   (1,496)  -  -  
    Gain on Property Sale  -   -   - -   (629)  -   -  -  
    Mexico VAT Recovery  (1,716)  -   - -   (8,341)  -   -  -  
    Foreign VAT receivable writeoff  -   -   - -   -   770   -  -  
    Foreign SS Tax Recovery  -   -   - -   -   (853)  -  -  
    Foreign exchange loss / (gain), net  (1,959)  1,725   - 100   1,610   2,518   209  (138) 
    Other Income (expense), net  3,848   (944)  - (97)  7,347   833   (206) 121  
                    
    Adjusted EBITDA $29,397  $32,947  $13,958$17,329  $101,537  $104,529  $50,016 $46,899  







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