eGain Corporation develops, licenses, implements, and supports customer service infrastructure software solutions in North America, Europe, the Middle East, Africa, and the Asia Pacific. It provides unified cloud software solutions to automate, augment, and orchestrate customer engagement. It also offers subscription services that provides customers with access to its software on a cloud-based platform; and professional services, such as consulting, implementation, and training services. It serves customers in various industry sectors, including the financial services, telecommunications, retail, government, healthcare, and utilities. The company was incorporated in 1997 and is headquartered in Sunnyvale, California.
IPO Year: 1999
Exchange: NASDAQ
Website: egain.com
| Date | Price Target | Rating | Analyst |
|---|---|---|---|
| 2/13/2023 | Buy → Hold | Craig Hallum |
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Craig Hallum downgraded eGain Comm. from Buy to Hold
Needham reiterated coverage of eGain with a rating of Buy and set a new price target of $12.00 from $15.00 previously
Oppenheimer resumed coverage of eGain with a rating of Hold
Berenberg downgraded eGain Comm. from Buy to Hold
SUNNYVALE, Calif., May 14, 2025 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the AI knowledge management platform for service, today announced financial results for its fiscal 2025 third quarter ended March 31, 2025. "Our third quarter results exceeded expectations on profitability and delivered solid operating cash flow," said Ashu Roy, eGain's CEO. "Shortly after the quarter closed, we secured one of our largest expansion deals ever with a U.S. megabank. We also launched our AI Agent for Contact Center during the quarter, a breakthrough solution that guides agents in real-time using trusted knowledge and reasoning. As we continue to lead in the AI Knowledge market space, we are especially p
SUNNYVALE, Calif., May 07, 2025 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the AI knowledge platform for service, will announce its fiscal 2025 third quarter financial results after the close of regular market trading on Wednesday, May 14, 2025, followed by an investor conference call and webcast at 2:00 p.m. Pacific Time (5:00 p.m. ET). Chief Executive Officer Ashu Roy and Chief Financial Officer Eric Smit will host the call and webcast. When:Wednesday, May 14th at 2:00 p.m. Pacific Time (5:00 p.m. ET). Webcast:A live and archived webcast of the conference call can be accessed from the investors section of eGain's website at www.egain.com. Dial In:To access the live call, dial 844-481-27
SUNNYVALE, Calif., March 18, 2025 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the leader in AI Knowledge Management, today announced the launch of eGain AI Agent for Contact Center, a groundbreaking solution to address the challenge of variable agent performance in contact centers. Using this solution, all agents can help customers like experts do, improving agent experience and customer satisfaction. "84% of contact center agents hate their desktop tools, per Gartner," said Ashu Roy, eGain CEO. "Instead of complaining about a ‘slow computer' while desperately clicking across apps, they can now rely on trusted, step-by-step AI guidance." eGain AI Agent for Contact Center taps into t
SUNNYVALE, Calif., March 11, 2025 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the AI knowledge platform for service, today announced that CEO Ashu Roy and CFO Eric Smit will be hosting meetings with investors on March 17, 2025, at the 37th Annual Roth Conference taking place March 16-18, 2024 in Dana Point, California. In its recently released earnings press release, eGain CEO Ashu Roy said, "We won several new enterprise logos in the second quarter. As a result, our annual recurring revenue from AI Knowledge Hub customers grew by 17% year over year and 5% sequentially. Customer service automation is a strategic focus for AI investment in Global 1000. As a result, we are seeing a growing num
SUNNYVALE, Calif., Feb. 13, 2025 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the AI knowledge management platform for service, today announced financial results for its fiscal 2025 second quarter ended December 31, 2024. "We won several new enterprise logos in the second quarter," said Ashu Roy, eGain's CEO. "As a result, our annual recurring revenue from AI Knowledge Hub customers grew by 17% year over year and 5% sequentially. Customer service automation is a strategic focus for AI investment in Global 1000. As a result, we are seeing a growing number of seven-figure ARR deals in our sales pipeline." Fiscal 2025 Second Quarter Financial Highlights Total reve
SUNNYVALE, Calif., Feb. 06, 2025 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the AI knowledge platform for service, will announce its fiscal 2025 second quarter financial results after the close of regular market trading on Thursday, February 13, 2025, followed by an investor conference call and webcast at 2:00 p.m. Pacific Time (5:00 p.m. ET). Chief Executive Officer Ashu Roy and Chief Financial Officer Eric Smit will host the call and webcast. When:Thursday, February 13th at 2:00 p.m. Pacific Time (5:00 p.m. ET).Webcast:A live and archived webcast of the conference call can be accessed from the investors section of eGain's website at www.egain.com.Dial In:To access the live call, dial 8
SUNNYVALE, Calif., Dec. 13, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the AI knowledge management platform for service, today announced that it has been named a Visionary in the Gartner Magic Quadrant for the CRM Customer Engagement Center. Published on December 11, 2024, the report evaluated 12 vendors who satisfied inclusion requirements, based on 15 criteria. Powered by Conversational and Generative AI and built on a trusted knowledge foundation, the eGain Customer Engagement Suite is an award-winning solution for digital-first, omnichannel engagement. It comprises three capability-rich hubs—AI Knowledge Hub, Conversation Hub, and Analytics Hub—built on a composable experience pl
SUNNYVALE, Calif., Nov. 21, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the AI Knowledge Management platform for business, announced today that its Board of Directors approved an extension to the stock repurchase program from November 14, 2024, until the earlier of (i) the date the aggregate amount of shares that can be repurchased under the stock repurchase program have been repurchased and (ii) November 14, 2025. "This extension underscores our belief that our shares are undervalued and reinforces our confidence in the significant growth potential of the AI knowledge market. With our strong balance sheet, we believe we are well-positioned to expand our market presence in knowledge man
SUNNYVALE, Calif., Nov. 14, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the AI knowledge management platform for service, today announced that it is a Gold Sponsor for the 20th Knowledge Management Days Conference, being held November 19-20, 2024, in Stuttgart, Germany. Businesses are looking for expert guidance on how to leverage AI quickly and safely in their quest to transform their operations. By 2025, 100% of generative AI virtual customer assistant and virtual agent assistant projects that lack integration to modern knowledge management systems will fail to meet their customer experience and operational cost-reduction goals, according to Gartner. eGain will showcase its award-winn
SUNNYVALE, Calif., Nov. 12, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the AI Knowledge Management platform for business, today announced financial results for its fiscal 2025 first quarter ended September 30, 2024. "We are pleased to report positive business momentum in the quarter, with annual recurring revenue for our AI Knowledge Hub customers increasing 16% year over year," said Ashu Roy, eGain's CEO. "At our recent customer event, we were thrilled with client testimonials about our AI Knowledge Hub's impact on their business. We are doubling down on product innovation, partnering with clients, to capitalize on the market opportunity created at the intersection of AI and knowledge
SUNNYVALE, Calif., May 14, 2025 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the AI knowledge management platform for service, today announced financial results for its fiscal 2025 third quarter ended March 31, 2025. "Our third quarter results exceeded expectations on profitability and delivered solid operating cash flow," said Ashu Roy, eGain's CEO. "Shortly after the quarter closed, we secured one of our largest expansion deals ever with a U.S. megabank. We also launched our AI Agent for Contact Center during the quarter, a breakthrough solution that guides agents in real-time using trusted knowledge and reasoning. As we continue to lead in the AI Knowledge market space, we are especially p
SUNNYVALE, Calif., May 07, 2025 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the AI knowledge platform for service, will announce its fiscal 2025 third quarter financial results after the close of regular market trading on Wednesday, May 14, 2025, followed by an investor conference call and webcast at 2:00 p.m. Pacific Time (5:00 p.m. ET). Chief Executive Officer Ashu Roy and Chief Financial Officer Eric Smit will host the call and webcast. When:Wednesday, May 14th at 2:00 p.m. Pacific Time (5:00 p.m. ET). Webcast:A live and archived webcast of the conference call can be accessed from the investors section of eGain's website at www.egain.com. Dial In:To access the live call, dial 844-481-27
SUNNYVALE, Calif., Feb. 13, 2025 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the AI knowledge management platform for service, today announced financial results for its fiscal 2025 second quarter ended December 31, 2024. "We won several new enterprise logos in the second quarter," said Ashu Roy, eGain's CEO. "As a result, our annual recurring revenue from AI Knowledge Hub customers grew by 17% year over year and 5% sequentially. Customer service automation is a strategic focus for AI investment in Global 1000. As a result, we are seeing a growing number of seven-figure ARR deals in our sales pipeline." Fiscal 2025 Second Quarter Financial Highlights Total reve
SUNNYVALE, Calif., Feb. 06, 2025 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the AI knowledge platform for service, will announce its fiscal 2025 second quarter financial results after the close of regular market trading on Thursday, February 13, 2025, followed by an investor conference call and webcast at 2:00 p.m. Pacific Time (5:00 p.m. ET). Chief Executive Officer Ashu Roy and Chief Financial Officer Eric Smit will host the call and webcast. When:Thursday, February 13th at 2:00 p.m. Pacific Time (5:00 p.m. ET).Webcast:A live and archived webcast of the conference call can be accessed from the investors section of eGain's website at www.egain.com.Dial In:To access the live call, dial 8
SUNNYVALE, Calif., Nov. 12, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the AI Knowledge Management platform for business, today announced financial results for its fiscal 2025 first quarter ended September 30, 2024. "We are pleased to report positive business momentum in the quarter, with annual recurring revenue for our AI Knowledge Hub customers increasing 16% year over year," said Ashu Roy, eGain's CEO. "At our recent customer event, we were thrilled with client testimonials about our AI Knowledge Hub's impact on their business. We are doubling down on product innovation, partnering with clients, to capitalize on the market opportunity created at the intersection of AI and knowledge
SUNNYVALE, Calif., Nov. 05, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the AI knowledge platform for customer service, will announce its fiscal 2025 first quarter financial results after the close of regular market trading on Tuesday, November 12, 2024, followed by an investor conference call and webcast at 2:00 p.m. Pacific Time (5:00 p.m. ET). Chief Executive Officer Ashu Roy and Chief Financial Officer Eric Smit will host the call and webcast. When:Tuesday, November 12th at 2:00 p.m. Pacific Time (5:00 p.m. ET). Webcast:A live and archived webcast of the conference call can be accessed from the investors section of eGain's website at www.egain.com. Dial In:To access the live call,
SUNNYVALE, Calif., Sept. 05, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), an AI Knowledge platform for service, today announced financial results for its fiscal 2024 fourth quarter and full fiscal year ended June 30, 2024. "As businesses invest in Gen AI at scale, our AI Knowledge Hub helps deliver trusted answers for customer service, reducing cost and improving experience," said Ashu Roy, eGain's CEO. "As a result, new logo wins and RFPs for AI Knowledge were up 50 percent in fiscal 2024, and we are investing into this growing market opportunity for AI Knowledge." Fiscal 2024 Fourth Quarter Financial Highlights Total revenue was $22.5 million, down 9% year over year.GAAP net income w
SUNNYVALE, Calif., Aug. 28, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the AI knowledge platform for customer service, will announce its fiscal 2024 fourth quarter and full year financial results after the close of regular market trading on Thursday, September 5, 2024, followed by an investor conference call and webcast at 2:00 p.m. Pacific Time (5:00 p.m. ET). Chief Executive Officer Ashu Roy and Chief Financial Officer Eric Smit will host the call and webcast. When:Thursday, September 5th at 2:00 p.m. Pacific Time (5:00 p.m. ET). Webcast:A live and archived webcast of the conference call can be accessed from the investors section of eGain's website at www.egain.com. Dial In:To acces
SUNNYVALE, Calif., May 09, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), a knowledge platform for customer engagement, today announced financial results for its fiscal 2024 third quarter ended March 31, 2024. "Our new knowledge customer win momentum continued this quarter, including a U.S. megabank," said Ashu Roy, eGain's CEO. "Through the first nine months of the year, our new logo acquisition has grown 50% - year over year - thanks to AssistGPT™, our novel AI solution to efficiently automate knowledge for customer service. Although our total revenue fell short of expectations due to the timing of revenue recognition from our Cisco OEM agreement, we achieved another quarter of enhanced
SUNNYVALE, Calif., April 30, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), a knowledge automation platform for customer engagement, will announce its fiscal 2024 third quarter financial results after the close of regular market trading on Thursday, May 9, 2024, followed by an investor conference call and webcast at 2:00 p.m. Pacific Time (5:00 p.m. ET). Chief Executive Officer Ashu Roy and Chief Financial Officer Eric Smit will host the call and webcast. When:Thursday, May 9th at 2:00 p.m. Pacific Time (5:00 p.m. ET).Webcast:A live and archived webcast of the conference call can be accessed from the investors section of eGain's website at www.egain.com.Dial In:To access the live call, di