Verint Systems Inc. provides customer engagement solutions worldwide. It offers various applications for use in Forecasting and Scheduling, which understands the work needed to meet and exceed customer expectations; Quality and Compliance that uses automation and analytics for customer interactions for attended and self-service channels; Interaction Insights, which extracts insights from structured and unstructured customer interactions and activities; Real-Time Work that supports in-the-moment workforce activities; Self-Service, which connects customers and employees with information, resources, and support; Case Management that helps employees to improve efficiency, time to resolution, compliance, and customer satisfaction; and Knowledge Management, which help agents to deliver stellar service with tools. The company also provides Digital Experience that monitors customer-initiated feedback via web and mobile channels; Enterprise Experience, which captures experience data across various channels and unify feedback; Interaction Experience that uses voice surveys and contact center interaction to understand and improve the effectiveness of people, products, and processes; and Predictive Experience, which listens and acts on customer and employee experiences. In addition, it offers engagement data management applications for data management, enrichment, and compliance solutions, as well as cloud platform services. The company was incorporated in 1994 and is headquartered in Melville, New York.
IPO Year: 2010
Exchange: NASDAQ
Website: verint.com
| Date | Price Target | Rating | Analyst |
|---|---|---|---|
| 3/27/2025 | $40.00 → $30.00 | Buy | Needham |
| 9/7/2023 | Outperform → Perform | Oppenheimer | |
| 9/7/2023 | $50.00 → $28.00 | Outperform → In-line | Evercore ISI |
| 1/5/2023 | $45.00 → $40.00 | Buy → Hold | Jefferies |
| 4/12/2022 | $57.00 | Buy → Neutral | Goldman |
| 12/3/2021 | $55.00 → $57.00 | Outperform | RBC Capital |
| 9/1/2021 | $75.00 | Outperform | Cowen & Co. |
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Verint® (NASDAQ:VRNT), The CX Automation Company™, today celebrated its AI leadership in delivering meaningful, tangible AI business outcomes to customers by ringing the Nasdaq Stock Market's opening bell. Verint's success in delivering AI value to customers resulted in the company's AI annual recurring revenue (AI ARR) growing 24% in Q1. This marks a milestone of AI ARR representing approximately half of the company's total ARR. Leading brands are seeing real-world results with Verint AI-powered bots increasing their CX Automation: Volaris used Verint IVA to achieve a 70% reduction in cost per interaction, handle 3x the call volume in contact centers and increase its customer satisf
Verint® (NASDAQ:VRNT), The CX Automation Company™, today announced the industry-leading analysts speaking at Engage 2025. The company's premier annual conference, taking place Sept. 8-11 at the Hilton Orlando, helps organizations move beyond the promise of AI and create business value, now. Eleven analysts and market influencers will be featured at the event, including: Nicolas de Kouchkovsky – Principal Analyst, CaCube Consulting Liz Miller – Vice President and Principal Analyst, Constellation Research Donna Fluss – President, DMG Consulting Stacy Sherman – President, Doing CX Right Consultancy Hayley Sutherland – Research Manager and Principal Analyst, IDC Mark Smith –
Mexico's Largest Airline Increases CSAT by 30% Across Five Million Yearly Customer Interactions Using Verint CX Automation Verint® (NASDAQ:VRNT), The CX Automation Company™, today announced that Volaris, Mexico's largest airline, achieved breakthrough success in customer care with Verint AI-powered bots. With these bots, Volaris increased agent capacity, responded to customer needs with high accuracy and handled three times the number of calls with the same number of agents. Volaris moved its customer service to primarily digital channels, including messaging platforms and social media. Eighty-five percent of Volaris digital customer interactions are handled immediately by automated Ver
CX Automation Pioneer Rated as ‘Exemplary' and Positioned as a Market Leader Across All CX Management Categories Verint® (NASDAQ:VRNT), The CX Automation Company™, today announced it was rated Exemplary and named a Leader in the 2025 ISG Buyers Guide™ for Customer Experience Management (CXM). Published by global AI-centered technology research and advisory firm ISG, the report recognizes Verint as one of the highest-performing vendors, earning Exemplary rating and overall Leader in all three evaluated research reports and quadrants: Customer Experience Management (CXM), Knowledge Management (KM) and Customer Journey Management (CJM). Among 29 vendors evaluated, Verint earned first place
Four-Time Olympian Will Inspire Attendees to "Make the Impossible Possible" and Achieve Winning Outcomes Verint® (NASDAQ:VRNT), The CX Automation Company™, today announced that Olympic legend Katie Ledecky will deliver the keynote address at Verint Engage 2025, its annual Customer Experience (CX) Automation conference. A four-time Olympian, nine-time Olympic gold medalist and the most decorated U.S. female Olympian in history, Ledecky will take the stage at Verint Engage 2025 to inspire attendees with her powerful message: "Make the Impossible Possible." Ledecky will inspire attendees to imagine what they can achieve with AI and CX Automation from Verint by drawing from her own journe
The State of Customer Experience 2025 Report from Verint Shows that 86% of Consumers Value AI for Rapid Problem Resolution Verint® (NASDAQ:VRNT), The CX Automation Company™, today announced its The State of Customer Experience 2025 report, revealing a seismic shift in consumer expectations and a clear call to action for brands: Deliver a competitive customer experience or risk losing them. The report outlines 12 key trends shaping the future of customer experience (CX), informed by a survey of 5,000 U.S. consumers. The findings underscore a dramatic transformation in how consumers want to engage with brands and the critical role AI must play in meeting those expectations. Key Findings
Verint® (NASDAQ:VRNT), The CX Automation Company™, today announced AI business outcomes customers achieved with the recently launched Verint Genie Bot. Part of Verint Open Platform's business analytics solutions, Verint Genie Bot is supercharging business analyst capacity. The bot delivers critical customer experience (CX) insights to executives at unprecedented speed across customer complaints, churn, upsell opportunities and cost reduction initiatives. Verint Genie Bot Delivers Powerful AI Business Outcomes The AI-powered bot delivers actionable CX insights in minutes, driving millions of dollars in value to customers across industries. For example, in the first day of using Verint
Deployment of Verint Coaching Bot, Wrap Up Bot and CX/EX Scoring Bot Drives AI Value to New Heights, With Plans to Scale 10X Verint® (NASDAQ:VRNT), The CX Automation Company™, today announced that leading telecommunications company BT Group is leveraging Verint Coaching Bot, Wrap Up Bot and CX/EX Scoring Bot to enhance customer experience (CX) and employee experience (EX) while increasing revenue in its inbound customer sales contact centers. Based on the value realized from the initial deployment, the company is scaling utilization of Verint bots by ten times the initial rollout – from 450 to 4,500 agents. Dedicated to providing outstanding and reliable contact center service with AI-p
Recognition From Customers Highlights Verint's Leadership in AI-Powered CX Automation Verint® (NASDAQ:VRNT), The CX Automation Company™, today announced that it earned six TrustRadius 2025 ‘Top Rated' awards based on customer reviews. The accolades reflect outstanding customer satisfaction and outcome delivery across Verint Open Platform and AI-powered bots. A perennial ‘Top Rated' winner across multiple categories, Verint is recognized by customers as a winner in the 2025 awards for: Contact Center Software Conversation Intelligence Transcription Voice Recognition Call Center Workforce Optimization Workforce Management Verint customers report stronger, faster AI bu
New Platform Integration Enhances Hybrid Human-AI Agent CX Teams Parloa, a leader in Agentic AI for customer experience, today announced an integration with Verint (NASDAQ:VRNT), the CX Automation Company™, between Parloa's AI Agent Management Platform (AMP) and Verint's CX Automation Platform. This integration highlights the importance of building a truly hybrid workforce between human and AI agents. Enterprises can launch AMP as an endlessly scalable, always-on and fully elastic team of customizable AI agents deployed, managed and coached alongside human agents within Verint's Workforce Engagement (WFE) solutions. With this partnership, Parloa delivers its scalable AI agents, while Ve
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Needham reiterated coverage of Verint Systems with a rating of Buy and set a new price target of $30.00 from $40.00 previously
Oppenheimer downgraded Verint Systems from Outperform to Perform
Evercore ISI downgraded Verint Systems from Outperform to In-line and set a new price target of $28.00 from $50.00 previously
Jefferies downgraded Verint Systems from Buy to Hold and set a new price target of $40.00 from $45.00 previously
Goldman downgraded Verint Systems from Buy to Neutral and set a new price target of $57.00
RBC Capital reiterated coverage of Verint Systems with a rating of Outperform and set a new price target of $57.00 from $55.00 previously
Cowen & Co. initiated coverage of Verint Systems with a rating of Outperform and set a new price target of $75.00
Evercore ISI initiated coverage of Verint Systems with a rating of Outperform and set a new price target of $75.00
RBC Capital reiterated coverage of Verint Systems with a rating of Outperform and set a new price target of $55.00 from $65.00 previously
Wedbush reiterated coverage of Verint Systems with a rating of Outperform and set a new price target of $65.00 from $100.00 previously
Live Leadership Updates
-- Mike Mayoras is named Board Director; Kathy Miller becomes Audit Chair -- FLORHAM PARK, N.J., May 03, 2022 (GLOBE NEWSWIRE) -- TrueCommerce, a global provider of trading partner connectivity, integration and unified commerce solutions, has announced the appointment of two new members to its Board of Directors. Mike Mayoras, currently Executive Chairman of OnSolve, has been named Board Director. Kathy Miller, Non-Executive Director and Audit Chair of Tecsys, Inc. (TSX:TCS) is taking the role of Audit Chair. "We are honored to welcome Mike and Kathy to our Board of Directors during such a transformational period in our evolution," said TrueCommerce CEO, John Fay. "Their impressive and c
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Live finance-specific insights
Q1 ARR Growth Accelerates to 6% Year-over-Year, Reflecting Continued AI Momentum Revenue and Non-GAAP Diluted EPS Ahead of Guidance Due to Timing of Two Unbundled SaaS Deals Verint® (NASDAQ:VRNT), The CX Automation Company™, today announced results for the three months ended April 30, 2025 (FYE 2026). "I am pleased to start the year with a strong first quarter. In Q1, ARR growth accelerated to 6% year-over-year and both revenue and non-GAAP diluted EPS came in ahead of guidance. The combination of a strong first quarter and a growing pipeline for our AI-powered solutions gives us confidence that we are on track to achieve our annual targets and exit the year with 8% year-over-year ARR
Verint® (NASDAQ:VRNT) will conduct a conference call on Wednesday, June 4, 2025 at 4:30 p.m. ET to review its first quarter financial results (for the quarter ended April 30, 2025) and discuss its outlook. An earnings press release will be issued after the market closes on June 4th. A real-time webcast of the conference call with presentation slides will be available on Verint's Investor Relations webcast page. Participants may register for the call here to receive the dial-in numbers and unique PIN to access the call. Please join the call 5-10 minutes prior to the scheduled start time. About Verint Verint® (NASDAQ:VRNT) is a leader in customer experience (CX) automation. The world's most
Q4 ARR Ahead of Guidance; Raising ARR Guidance for FYE 2026 AI Momentum Drives Record Bookings; SaaS ACV Bookings from New Deals; Increases 30% Y-o-Y Cash Generation and Cash Contribution Also Ahead of Guidance Revenue and Non-GAAP Diluted EPS Impacted by Unbundled SaaS Revenue Verint® (NASDAQ:VRNT), The CX Automation Company™, today announced results for the three months and year ended January 31, 2025 (FYE 2025). "We are pleased to finish the year with strong AI momentum, overachieving our Q4 FYE 2025 ARR guidance by $8 million, and are raising our Q4 FYE 2026 ARR guidance. We are also pleased with our record SaaS ACV bookings from new deals, representing 30% growth year-over-year, a
Verint® (NASDAQ:VRNT) will conduct a conference call on Wednesday, March 26, 2025 at 4:30 p.m. ET to review its fourth quarter and full-year financial results (for the quarter and year ended January 31, 2025) and discuss its outlook. An earnings press release will be issued after the market closes on March 26th. A real-time webcast of the conference call with presentation slides will be available on Verint's Investor Relations webcast page. Participants may register for the call here to receive the dial-in numbers and unique PIN to access the call. Please join the call 5-10 minutes prior to the scheduled start time. About Verint Verint® (NASDAQ:VRNT) is a leader in customer experience (C
Focus on CX Automation Category Leadership and AI Monetization Strategy Showcase Customers Reporting Significant AI Business Outcomes Discuss Simplification of Business and Introduce Subscription ARR and Cash Generation Metrics Provide FYE 2026 Outlook for ARR and Free Cash Flow Growth Verint® (NASDAQ:VRNT), The CX Automation Company™, today announced highlights that will be discussed at today's Investor Day to be held at 10:30 a.m. ET. "We are delighted to be hosting our investor day today, where we will discuss the CX market evolution, Verint's CX Automation category leadership and Verint's AI monetization strategy. In addition to hearing from Verint's management, Verint custome
Revenue and Diluted EPS Ahead of Q3 Guidance; Overachievement Driven by Early Renewal Revenue Strong AI Momentum Drove Bundled SaaS Revenue Growth Acceleration to 19% Year-Over-Year Expect to Finish the Year Strong; Maintaining FYE25 Guidance Investor Day to Be Held January 14, 2025 Verint® (NASDAQ:VRNT), The CX Automation Company™, today announced results for the three and nine months ended October 31, 2024 (FYE 2025). Revenue for the three months ended October 31, 2024 was $224 million, representing 3% year-over-year growth on a reported basis and 5% year-over-year growth on a non-GAAP basis as adjusted for the divestiture of our quality managed services business on January 31, 20
Third Quarter Conference Call to be Held on Wednesday, December 4, 2024 Annual Investor Day to be Held in January 2025 Verint® (NASDAQ:VRNT) announces its third quarter conference call date and annual Investor Day. Third Quarter Conference Call Verint will conduct a conference call on Wednesday, December 4, 2024 at 4:30 p.m. ET to review its third quarter financial results (for the quarter ended October 31, 2024) and discuss its outlook. An earnings press release will be issued after the market closes on December 4th. A real-time webcast of the conference call with presentation slides will be available on Verint's Investor Relations webcast page. Participants may register for the call
Strong AI Momentum in Q2 with AI Bookings Increasing More than 40% Year-Over-Year Bundled SaaS Revenue Growth Accelerates in Q2 to 15% Year-Over-Year, Driven by AI Verint Customers Report Strong AI Business Outcomes, Now Verint® (NASDAQ:VRNT), The CX Automation Company™, today announced results for the three and six months ended July 31, 2024 (FYE 2025). Revenue for the three months ended July 31, 2024 was $210 million, flat year-over-year on a reported basis and 3% growth year-over-year as adjusted for the divestiture of our quality managed services business on January 31, 2024. Revenue for the six months ended July 31, 2024 was $431 million, representing 1% year-over-year growth on
Verint® (NASDAQ:VRNT) will conduct a conference call on Wednesday, September 4, 2024 at 4:30 p.m. ET to review its second quarter financial results (for the quarter ended July 31, 2024) and discuss its outlook. An earnings press release will be issued after the market closes on September 4th. A real-time webcast of the conference call with presentation slides will be available on Verint's Investor Relations webcast page. Participants may register for the call here to receive the dial-in numbers and unique PIN to access the call. Please join the call 5-10 minutes prior to the scheduled start time. About Verint Verint® (NASDAQ:VRNT) is a leader in customer experience (CX) automation. Th
Revenue and Diluted EPS Come in Ahead of Guidance World's Leading Brands Select Verint Open Platform for Tangible AI Business Outcomes Raising Revenue and Diluted EPS Outlook for FYE25 Verint® (NASDAQ:VRNT), The CX Automation Company™, today announced results for the three months ended April 30, 2024 (FYE 2025). Revenue for the three months ended April 30, 2024 was $221 million, representing 2% year-over-year growth on a reported basis and 5% growth year-over-year as adjusted for the divestiture of our quality managed services business on January 31, 2024. For the three months ended April 30, 2024, diluted EPS was $0.16 on a GAAP basis and $0.59 on a non-GAAP basis, reflecting 11% yea