Verint Awarded A $13M Multi-Year Contract From A Fortune 25 Brand To Deploy Knowledge Management, Including Two Bots, Across 60,000 Agents
Verint Knowledge Bots to Deliver AI Business Outcomes Across 60,000 Contact Center Agents
Verint® (NASDAQ:VRNT), The CX Automation Company™, today announced a $13 million, multi-year contract with a Fortune 25 brand to deploy knowledge management, including two bots, across 60,000 agents.
With tens of millions of customers, the brand is looking to simultaneously improve the customer and agent experiences while lowering operating costs. The company will deploy the AI-powered Verint Knowledge Creation and Knowledge Suggestion Bots embedded in the Knowledge Management application running on the Verint Open Platform.