VTEX Recognized as Sole Vendor Named Customers' Choice for the Second Year in a Row in the 2025 Gartner® Voice of the Customer for Digital Commerce
The Gartner® report indicates 98% of VTEX customers would recommend the platform, making VTEX the only provider to earn Customers' Choice two years in a row.
VTEX (NYSE:VTEX), the backbone of connected commerce for global enterprise brands like Colgate, H Mart, Sony, Stanley Black & Decker, and Whirlpool, has been recognized as a Customers' Choice for the second year in a row in the 2025 Gartner® Voice of the Customer for Digital Commerce report. VTEX believes this distinction cements its position as the leading platform for enterprises navigating the ever-evolving digital commerce landscape.
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Gartner Peer Insights "Voice of the Customer"
The report, based on verified customer feedback, reveals that 98 percent of VTEX customers would recommend the platform. VTEX also maintains an overall scoring of 4.8 out of 5 stars, based on 63 reviews as of January 2025. VTEX is the only digital commerce platform to receive Customers' Choice for two consecutive years.
Reviews for this recognition include:
- "VTEX has been an incredible partner for our business, they are willing to do whatever possible to help our business be successful." Read the full review here.
- "VTEX is a good partner and has bent over backwards for us. They have been able to provide simple solutions to complex business problems." Read the full review here.
- "Our experience with the VTEX Commerce Platform is positive. As a B2B business, we needed a robust and scalable solution to handle our requirements, and VTEX delivered well." Read the full review here.
"For two years in a row, our enterprise customers have made one thing clear: VTEX is the commerce platform they trust to grow their business with agility and data-backed solutions. To us, this is not just another recognition. This is the market proving that enterprises need more than promises, and this recognition is validation that VTEX provides a commerce platform that actually delivers. And that is exactly why VTEX continues to be the commerce platform for bold, ambitious CIOs and CTOs," said Mariano Gomide de Faria, founder and co-CEO of VTEX.
Global brands continue to choose VTEX as their digital commerce vendor, including new customers: Calvin Klein, CFG (Manchester City football team), Dior, H Mart, New Balance, OBI, Rona, United States Electrical Services Inc. (USESI), and many more.
"Enterprises do not have time for hype. They need a platform that moves at the speed of their ambitions and supports them every step of the way. VTEX is proving once again that we are the partner for the world's household name consumer brands and B2B power players. Two years of recognition is no accident; it is a result of relentless execution and a commitment to real global enterprise business impact," said Santiago Naranjo, CRO at VTEX.
"Voice of the Customer" is a document that synthesizes Gartner Peer Insights® reviews into insights for buyers of technology and services. This aggregated peer perspective, along with the individual detailed reviews, is complementary to Gartner expert research and can play a key role in your buying process. To read the full report and learn why customers continue to recommend VTEX, click here.
Gartner Disclaimer:
Gartner, Voice of the Customer for Digital Commerce, Peer Contributors, 23 May 2025
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Gartner Peer Insights content consists of the opinions of individual end-users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
ABOUT US: VTEX ((VTEX) is the commerce suite of choice for bold CIOs and CEOs globally, delivering transformative outcomes with unprecedented operational efficiency. By unifying a comprehensive ecosystem of solutions—including B2C, B2B, Sales App, Pick & Pack, Data Pipeline, Retail Media, and Security Shield—VTEX empowers brands and retailers to eliminate friction, foster collaboration, and accelerate growth. More than just software, VTEX is an agent of transformation, seamlessly connecting customers, partners, and developers to drive tangible business results. Trusted by 2.4 thousand global B2C and B2B customers, including Carrefour, Colgate, Sony, Stanley Black & Decker, and Whirlpool, VTEX supports 3.4 thousand active online stores across 43 countries (FY ended December 31, 2024). For more information, visit www.vtex.com.
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Kate Adams
PAN Communications for VTEX
[email protected]